A critical skill that separates bosses from true leaders is the ability to catch yourself when the reflex to react kicks in, and hit the pause button. Then, assess the situation from what I like to call a "split-brain perspective" before deciding your course of action.
Depending on the situation and your natural tendencies, you may be able to do this quickly, or you may need to take some time to think it through, returning to continue the discussion an hour or a day later. Either way, the process requires three equally important steps.
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