Latest Articles
When Your Toilet is Clogged You Don’t Hire a Chef
No one likes to think about turnover, but it’s a problem that keeps general managers (GM) and business owners up at night. Why? Because...
A Search for Consciousness in Business
The most beautiful “aha” moments of our personal lives are marked by consciousness—a state that taps into our very reason for being and allows us to experience the joy of living. For most of us, that feeling of being totally present and aware in our day-to-day professional lives is less common. It can be cultivated, however, and when consciousness is embraced in the place where you spend most of your waking hours, it will set your business apart from the masses.
A Servant Heart Dressed in 5” Heels
We both clearly had a lot of practice in stilettos, and when we dashed over to Service, she bent down to pick up a loose piece of paper on the driveway and throw it into the trash. Her actions consistently reflected that she was all in as a leader and walked the talk. We went into the lobby and she chatted with a customer about his morning and asked if the coffee was hot enough.
