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Pivoting to Technology Adoption

C Suite Radio

70% of technology transformations fail. Not because of the technology — because organizations never close the adoption gap.

Host Donna P. Mitchell, The Transformation Authority™ and author of Pivoting to Technology Adoption: Mind the Gap, brings 48 years of Fortune 500 experience across telecommunications, aviation, airline, healthcare, and Web3/AI to every conversation. She's enabled 150,000+ professionals through four major transformation types — and she knows exactly where adoption breaks down.

Each episode features executives, strategists, and innovators who've faced the gap firsthand. AI governance, workforce enablement, healthcare technology, enterprise transformation — the leadership decisions that determine whether your investment delivers or derails.

Forbes Business Council. C-Suite Network Contributor. Five industries. One question: Will your people adopt what your technology promises?

C-Suite Radio™ Podcast

Pivoting to Technology Adoption

Pivoting to Technology Adoption 70% of technology transformations fail. Not because of the technology, but because organizations never close the adoption gap. The system goes live. The people never fully adopt it. The investment stalls. If your clinicians won't use the new EHR, your teams are working around the new platform, or your rollout is technically "done" but nobody's actually using it, this show is for you. Host Donna P. Mitchell, The Transformation Authority™ and author of Pivoting to Technology Adoption: Mind the Gap, brings 49 years across five regulated industries (telecommunications, aviation, airline management, healthcare, and emerging technologies) to every conversation. From hospital systems to enterprise and mission-driven organizations, she has enabled more than 150,000 professionals through four major types of transformation, and she knows exactly where adoption breaks down. Each episode features the executives, clinical leaders, and strategists who have faced the gap firsthand, and the decisions that determine whether technology delivers or derails: clinician and workforce adoption, healthcare technology, and enterprise change. Forbes Business Council member. Senior Executive Healthcare Think Tank member. Five industries. One question: will your people adopt what your technology promises?

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Episodes

Nov 10, 2026

Shadow Systems and Technology Adoption with Preston Chandler

What actually makes a technology transformation work? Preston Chandler, Global Lead of Strategic Operations at WPP and co-author of The Agile Code and Breakthrough Innovation, says it is rarely the technology itself. It is the shadow systems behind it: decision…
Nov 4, 2026

It Might Look Right: AI and the Human in the Loop with Scott Wintheiser

Your website might look finished. Your AI might sound sure of itself. That does not mean either one is right. Scott Wintheiser, CEO and co-founder of Lightburn, has spent 28 years building websites, most of them for manufacturers. He explains…
Oct 13, 2026

AI Follows the Culture | What CEOs Miss About Fear and Adoption | Brett Schklar

Your AI rollout will only be as healthy as the culture it lands in. Brett Schklar, CEO of GROW Powered and author of AI Without the BS, has talked with nearly 2,000 CEOs about AI. He explains why so much…
Oct 6, 2026

A Bad Process, Finished Quicker. What Leaders Miss Before They Add AI, with Tom Altman

Most AI efforts do not stall on the technology. They speed up a process nobody has looked at closely. Fractional CTO/CIO Tom Altman explains why AI takes a bad process and makes it finish quicker, why the trouble lives in…
Sep 29, 2026

The Ending Is Where You Should Start — Rich Bornstein on the Story Gap

Seventy percent of technology transformations fail — and it is not the technology. It is the human adoption gap. Rich Bornstein, founder of Bornstein Media and creator of The Clarity Framework, returns to the show to talk about the gap…
Sep 22, 2026

What People Need — Why Buy-In Is Not a Nice-to-Have

Seventy percent of technology transformations fail — and it is not the technology. It is the human adoption gap. In this solo author read, Donna P. Mitchell reads Chapter 5 of her book Pivoting to Technology Adoption: Mind the Gap…
Sep 8, 2026

What People Do — Shadow Systems, Sabotage, and the Distance Between the Dashboard and the Floor

Seventy percent of technology transformations fail — and it is not the technology. It is the human adoption gap. In this solo author read, Donna P. Mitchell reads Chapter 4 of her book Pivoting to Technology Adoption: Mind the Gap,…
Aug 25, 2026

The Autonomous Enterprise: What Privileges Should You Allow AI? | Steven Hall, ISG

Steve Hall, Chief AI Officer at ISG, argues the question executives keep asking is the wrong one. Not what AI can do — what privileges you should allow it. He walks through the autonomous enterprise, what his market data shows…
Aug 11, 2026

Five Industries. One Blind Spot.

70% of technology transformations fail. Not because of the technology, but because of the gap between what leaders deploy and what people actually do with it. In this compilation, host Donna P. Mitchell puts a year of the show's strongest…
Aug 4, 2026

What People Feel: Why Attitudes and Culture Eat Strategy Every Time

70% of technology transformations fail. Not because of the technology, but because of the gap between what leaders buy and how people actually feel about using it. In this episode there is no guest. Host Donna P. Mitchell reads Chapter…
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