New Year’s Reflections: Celebrate Your Accomplishments
It’s that time of year when we make New Year’s resolutions that, while well-intentioned, we quickly fall short of and often forget in a very short time. Personal goals about working out and losing weight seem to be the most popular. Those resolutions can often be frustrating, especially if they become a pattern of failure that repeats year after year. Instead of looking ahead into the New Year and getting frustrated, how about looking back over the past year at the accomplishments and things that happened in your life, both personally and professionally, that made you happy or proud? I have a little two-part exercise for you to do. The first part is to answer the following question: “What ten things happened in the past year that you are most proud of or grateful for?” Here are a few of mine: In business, I did 47 speeches for amazing clients. I had a great summer vacation with my wife. I performed a magic show at an off-Broadway theatre in New York. My son and I played guitar together. I had an amazing time with my daughters on a recent trip to New York. I watched the St. Louis Blues hockey team win the Stanley Cup—and was in the victory parade with the players. You get the idea. These are some of my highlights of the year. Here’s what’s interesting; most of them are repeatable. Even the business accomplishment is likely to repeat itself, if not get better. The obvious exception is watching another Blues championship victory. That one is completely out of my control. I can only hope and cheer them on. The other experiences I’m grateful for are completely within my control—making time for a vacation, practicing my slight-of-hand for another magic show, taking time to be with my family, managing the business…. All of those happened because I made time for them and properly planned. The second part of the exercise is to create a plan to repeat them. In the investment world, there is a disclaimer that goes something like, “Past performance does not guarantee future performance.” While that may be true, the past gives you an example of what could happen. It’s the same with your accomplishments. You already achieved them—and you achieved them recently, within the past year. Recognize what you are grateful for and proud of, and then find a way to repeat them. Don’t just think about it; commit it to paper. For business, you’ll make a plan. For your personal life, it may be as easy as taking out a calendar and blocking some dates. If you want to continue and expand on what you’re most proud of or grateful for in your life, first you must recognize what that is. Then, make a plan to repeat them. Make it purposeful.
Season 1 Episodes
Would Customers Pay to Do Business with You?
Think about this … what if you were to charge a customer...
Don’t Make Me Repeat My Story
I’m always frustrated when I call a customer support number that I’ve called before...
Amazon Sets the Standard for Every Business
Our customers are smarter than ever when it comes to customer service and receiving...
You’re Terminated: Three Reasons Customers Will Stop Doing Business with You
One of the favorite chapters I wrote in my recent book, I’ll Be...
Personalizing the Customer Experience Is a Competitive Differentiator
I recently released my 2021 Achieving Customer Amazement research. We surveyed 1,000 consumers...
The Difference Between Repeat Customers and Loyal Customers
“We love our customers, and they obviously love us. They keep coming...
The “Always” Concept: What We Must Always Do For Our Customers
One of the big concepts we teach in our customer service training programs is...
The Shortest Customer Service Keynote Speech Ever!
In my latest book, I’ll Be Back: How to Get Customers to Come...
Would You Rather Go to the Dentist or Call Customer Support?
Here is a stat that’s hard to believe: Forty-eight percent of Americans...
Companies’ Responses to COVID Provide Insights into Handling a Crisis
One of my viewers asked me the following question: What is your...
Customer Service Versus Customer Experience … What’s the Difference?
It is one of the most common questions I’m asked in interviews:...
There Is No Excuse to Not Respond to a Customer
Let me put it to you in the simplest terms possible. When...
Six Ways to Handle Angry Customers
Everybody has angry customers. Some customers are angry because they have a...
How to Compete with Amazon
Amazon has changed the way customers think. It has pushed customer service...
The Unexpected Stands Out – Especially if It’s Bad
In the customer service world, people have an expectation. They want to...
How to Get Your Customers to Say, “I’ll Be Back!”
Many companies think they have to compare themselves to their competition. They...
Avoid Customer Confusion
Today’s customers are smarter than ever. The online world has given customers...
The Most Important Measurement in Business
This is the first of several lessons I’ll be sharing from my newest book, I’ll...
Reducing Friction Makes You Money
Reducing friction is all about creating an easier experience for the customer....
How to Handle Lost Luggage: A Lesson From the Airlines
It’s been almost a year since my last business trip due to...
The Problem Isn’t the Employee, It’s the System
Here’s a true story shared by a friend of mine in the...
How to Deal With Negative Customer Service Interactions
I was recently asked what three traits I think are most important...
Small Improvements in Customer Service Create Big Wins
Small successes add up. You don’t need, to put it in baseball...
Customer Service Lessons From the Best Unknown Companies
I’m often asked what the best way to disrupt the competition is....
The Story Tells the Story
What’s your story? What reasons compel your customers to do business with...
How to Be a Customer Service Hero: The Mike Moment
We’ve all heard the old adage: “It’s better to give than to...
Winner! Winner! Chicken Dinner! The Versatility of Customer Service
This is a crazy idea, but hear me out. When I was...
The New Executive Position: CLO, Customer Love Officer
The word love is not used that often in the corporate or...
Compare Yourself to the Best
Stop comparing yourself to the competition! It’s okay to ask yourself, “What...
Ritualize the Customer Experience
I love hanging around smart people, and my friend Todd Hartley is...
A Recipe for Amazing Customer Service
As we approach Thanksgiving, I can’t stop thinking about turkey and stuffing—and...
How Much Does It Cost to Give Great Customer Service?
I recently wrote an article in Forbes about how to get customers...
When Surprise and Delight Becomes Surprise Without Delight
We’ve all heard this expression. The intention is that we surprise our...
Does it Matter How You Refer to Your Customers?
Let me ask you: What do you call your customers? Do you...
Be Nice – It Doesn’t Cost You Anything
What does it cost to be nice? Some would say, “Nothing.” When...
How to Avoid Roadblocks to Great Customer Service
What gets in the way of creating a great customer service experience...
A Boring Customer Service Experience – That’s What Our Customers Want
You may call me boring, but I want the same thing every...
Would You Fight to Make Your Customers Happy?
First, a little background. I was having a conversation with a colleague...
How to Really WOW Your Customers
I recently talked about taking the extra step to deliver amazing service....
You Can’t Automate Your Customer Relationship
I recently wrote an article for Forbes about how three out of...
How to Calculate Your Customer Retention Rate
Get ready to do a little math. While not my typical lesson,...
The Peace of Mind Call
My friend Stacy Sherman, head of customer experience at Schindler Elevator Corporation,...
There’s Magic in Managing the Details
“Detail is no detail.” I’m not sure where I heard this first....
How to Put Some Fun into Serious Business
The other day I was talking to my friend and fellow customer...
How Do You Really Know If You’re Doing a Good Job?
I could have titled this video “Box of Donuts Research,” but you...
The Boss Can Kill the Customer Service Buzz
Back in my high school and college days I worked at a...
The Problem Didn’t Start When Your Customer Told You About It
Imagine this: The phone rings. A customer service representative answers the phone...
The Employee Experience Starts with the Hiring Process
Every company wants to have good employees. More importantly, they also want...
How to Transform the Customer Experience
Want to engage and connect with your customers more effectively? Then listen...
Customer Service Training is Not What You Think it is
Many companies have a great focus on providing an excellent or, as...
Smile and the World Smiles With You – Unless It’s Fake
One of our faithful viewers sent me a story. He was at...
Four Lessons from The Cult Of The Customer
It’s almost here… the updated and revised edition of The Cult of...
Do You Take Responsibility When Things Go Wrong?
In a recent video, I talked about the concept of giving recognition...
A Dramatic Change Doesn’t Have to be a Traumatic Change
The word dramatic is a great word. When you use it to...
De-evolution of a Business – How to Stay Relevant to Your Customers
Is your business de-evolving? Or do you have growth? If you want...
How Do You Drive Toward Customer Success?
What do golf and customer service have in common? Want to know...
How to Make Your Customer’s Experience Even Better
How can you create a better experience for your customers? Take a...
What You Should Do When a Customer is Wrong & Phrases to Avoid
What do you do when the customer is wrong? If you enjoyed...
What Signals Are You Sending Customers – Customer Experience Training
What signals are you unintentionally sending your customers? If you want to...
Eliminate Friction with Proactive Customer Support
Are you able to solve your customer’s problems proactively? To create more...
How Can You Predict What Customers Want or Need?
Can you effectively predict your customer’s wants and needs? To create more...
How to Create a Friction-Less Convenient Customer Experience
Do you know how to create a friction-less and convenient experience for...
The Concept of Starting Over – A Powerful CX Lesson
Shep Hyken, Customer Service & Experience Expert, discusses the concept of starting...
How to Deal with Angry Customers – Customer Experience Lesson
Have you ever dealt with a customer who was upset over something...
Deliver on the Entire Customer Experience – Learn from 3 Great CX Companies
Do you know how to deliver on the entire customer experience? Take...
Why Do People Put Up with Bad Customer Service?
Have you ever became numb to poor customer service? If you enjoyed...
Brand Promise – Have Incredible CX!
Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses the...
Have Your Defined Your Company’s Core Values?
Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses core...
A Doctor’s Prescription for Good Customer Service – Create a Win-Wynn
Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares the...
Always Do Your Best – Customer Service Lesson
Shep Hyken, Customer Service & Experience Expert, discusses why you and your...
swipe to see more
More Shows
Alignment Zone
Now on C-Suite Television, meet Philippe Bouissou, Ph.D., charismatic founder of Blue...
The Laundromat Millionaire Show with Dave Menz
Are you an "Entrepreneurial Nerd" or even just a passionate small business...
Executive Briefing
The C-Suite Network Executive Briefings is a 30-to-45 min program that provides...
The Customer Experience Advantage Podcast
The Customer Experience Advantage Podcast with David Avrin featuring C- Suite Tv How...
The Customer Experience Advantage Podcast with David Avrin featuring C- Suite TV
How do iconic brands and disruptive business leaders approach serving and accommodating...
The GAP – the Get Attitude Podcast
The GAP – the Get Attitude Podcast is hosted by CSUITE Headliner...
Connie Pheiff Show
Former C-Suite Executive, Connie Pheiff, brings you insights from today’s top influencers....
Manufacturing Talk Radio
Manufacturing Talk Radio is a weekly podcast for manufacturers of all sizes...
The C-Suite Comedy-Suite
Need a break from all these high-powered business programs? C-Suite Network has...
The Happy Entrepreneur Show
The Happy Entrepreneur Show #1 Business DEVELOPMENT AND REVENUE FOCUSED LATE NIGHT SHOW IN...
In The Weeds with Jimmy Young
Pro Cannabis Media group is a media production company in the greater...
Sales Leadership with Jim Pancero
Sales leadership with Jim Pancero on C-Suite will help you become a...
Backstage Pass with Jeff Senour
Backstage Pass With Jeff Senour Pilot by day and Rocker by night, this...
“Help My Business!” with Andrew Lock
“Help My Business!” is a free Online TV show that helps entrepreneurs...
The Celebrity Perspective with Ashley Berges
Where intimate and authentic conversations sprout organically, between your favorite celebrities and...
Revolution with Brian Solis
Revolution, hosted by award-winning author, technology analyst, and futurist Brian Solis, connects...
Kit Welchlin’s Most Requested Presentation Topics
Kit’s gift is his ability to transform a passive audience into active...
The McCuistion Program
Talking about things that matter with people who care... The McCuistion Program...
Garrett Sutton on Asset Protection, Corporate Entity Structure and Paying Less in Taxes
Garrett Sutton has worked with small business owners to have the inside...
Today’s Premier Experts
Welcome to Today's Premier Experts on the C-Suite Network, hosted by Global...
Kevin Neff’s Speaking of Success™
Kevin Neff is an award-winning brand creator, video producer and television show...
THE SPOTLIGHT with Roger Maloney
"The Spotlight" hosted by Roger Maloney! This show will shed light on...
Behind The Raine
Raine Magazine presents... Behind the Raine. How does food, fashion, and adventure fit into...
Run Towards The Roar with Jason Forrest
"What does it take to be a successful entrepreneur?" asks C-Suite Executives....
Alan Olsen’s American Dreams
Each week, Alan interviews guests have proven themselves as exceptional entrepreneurs and...
The DEAN’s List with Dean Lindsay
The DEAN's List w/ Dean Lindsay is C-SUITE Network TV's UPBEAT SHOW...
Mind Your Business with Yitzchok Saftlas
Yitzchok Saftlas is the founder and CEO of Bottom Line Marketing Group,...
Above The Clutter with Pete Krainik
In this a hyper connected era where busy C-Suite business leaders have...
Amazing Business TV with Shep Hyken
On Amazing Business TV on the C-Suite Network, Shep Hyken, professional keynote...
C-Suite with Jeffrey Hayzlett
Journey to the top of corporate America and head inside the boardroom...
swipe to see more