Amazing Business TV with Shep Hyken

  • How to Handle Difficult Customers

    August 12, 2021

  • Today's Economy Is All About The Customer - Season 2 Episode 7

    August 12, 2021

  • The Power of a Smile

    August 12, 2021

  • The Downside of Success - CX Lesson

    August 12, 2021

  • Better CX with Open Communication

    August 12, 2021

  • Amaze It Forward - Create a Better Experience

    August 12, 2021

  • Creative Problem Solving for Better CX

    August 12, 2021

  • Do the Right Thing - A Habit Worth Mastering

    August 12, 2021

  • Best Customer Feedback Question

    August 12, 2021

  • What is Your Personal Promise to Your Customers?

    August 12, 2021

  • Customer Loyalty: Give Up Sex For Amazon?

    August 12, 2021

  • Five Ways to Say Thank You to Customers

    August 12, 2021

  • 10 Reasons Why Your Customers Choose to do Business with You

    August 12, 2021

  • Be Different From Your Competition

    August 12, 2021

  • 10 Ways Companies Create Friction for Customers

    August 12, 2021

  • Let Your Customers Tell Your Story

    August 12, 2021

  • Five Ways to Create Loyal Customers

    August 12, 2021

  • Reduce Friction in the Customer Experience

    August 12, 2021

  • Be as Easy as Ordering Pizza - Convenience Lesson

    August 12, 2021

  • The New End to The Customer Experience

    August 12, 2021

  • Be a Little More Like Apple - Customer Experience Lesson

    August 12, 2021

  • Make a Promise, Keep It. Offer a Guarantee, Honor It.

    August 12, 2021

  • Give Customers What They Need - Don't Just Give Them What They Want

    August 12, 2021

  • How to Disrupt Your Competition

    August 12, 2021

  • Never Take Your Eyes Off Your Customers - CX Lesson

    August 12, 2021

  • Phrase to Avoid: People Always Complain About That

    August 12, 2021

  • Sometimes It’s Just the Right Thing to Do

    August 12, 2021

  • Employee Experience Lesson: Try the Coffee

    August 12, 2021

  • Treat Your Employees Like Rock Stars

    August 12, 2021

  • Customer Service, Is It In Your DNA? - CX Lesson

    August 12, 2021

  • Don't Blame Me I Just Work Here

    August 12, 2021

  • Is Your Customer Experience in Balance with Your Employee Experience? - CX Lesson

    August 12, 2021

  • The More You Give the More You Get - A Powerful CX Strategy

    August 12, 2021

  • WOW Your Customers with a Personalized Customer Experience

    August 12, 2021

  • Strike the Balance Between the Digital Experience and the Human Experience

    August 12, 2021

  • Three C's of Customer Service

    August 12, 2021

  • Do Your Employees Understand CX & Customer Service?

    August 12, 2021

  • Want to Be Successful? Solve Your Customers' Problems

    August 12, 2021

  • One Thing You Must Have to Create Amazing Customer Experiences Featuring Guest Michael Redbord

    August 12, 2021

  • Sorry Shouldn't Mean Too Bad

    August 12, 2021

  • Being Consistent Is Key for Creating Amazing Customer Experiences

    August 12, 2021

  • Are You Taking Advantage of Your Greatest Opportunity?

    August 12, 2021

  • Do Loyalty Programs Really Create Loyalty?

    August 12, 2021

  • Are You Keeping Up with Your Customer's Expectations?

    August 12, 2021

  • Who Contributes to the Customer Experience? - EVERYONE!

    August 12, 2021

  • How to Turn a Puck to the Face into a Moment of Magic®

    August 12, 2021

  • Top 10 Phrases to Avoid in Customer Service

    August 12, 2021

  • Upgrade Your Staff to Professionals

    August 12, 2021

  • What Doesn't Get Done, Gets Noticed - Customer Service Lesson Inspired by Jeff Bezos

    August 12, 2021

  • Don't Lose the Customer's Confidence Says Customer Service Speaker

    August 12, 2021

  • Social Media Customer Care Cannot Be Ignored

    August 12, 2021

  • Learn from the Customer Service Department of the Year

    August 12, 2021

  • Adapt To Your Customer

    August 12, 2021

  • Anticipate the Needs of Your Customers

    August 12, 2021

  • Self-Confirm the Sale

    August 12, 2021

  • The Problem With Company Policies

    August 12, 2021

  • The Wow Factor

    August 12, 2021

  • Go the Extra Mile

    August 12, 2021

  • Six Steps to Creating a Customer-Focused Culture

    August 12, 2021

  • How Customer Experience Can Lead to Customer Loyalty

    August 12, 2021

  • How to Use a Customer Satisfaction Survey to Your Advantage

    August 12, 2021

About Amazing Business TV with Shep Hyken

Not long ago I covered six ways to handle angry customers. Often an angry customer and a difficult customer are the same. But that’s not always true. Sometimes difficult customers aren’t angry. They are just tough and demanding. That said, the techniques I cover in both of these posts can work, with a little tweak or variation depending on the situation. So, after you watch this, I urge you to go back and watch the original video. This is a follow-up with another half dozen techniques to manage angry and/or difficult customers.

So, there are six more tips on how to handle difficult and angry customers. In any given situation, one or more of these tactics may come in handy. Remember, you’re trying to get the customer to come back. As you interact with them, ask yourself, “Is what I’m doing right now going to make my customer come back the next time they need what we sell?”

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