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1 on 1 with Bob Carp- He wrote the book on getting into the cannabis business!

1 on 1 with Bob Carp- He wrote the book on getting into the cannabis business!

On C-Suite Tv’s In the Weeds with  Jimmy Young, the ProCannabisMedia.com founder...

10 Reasons Why Your Customers Choose to do Business with You

10 Reasons Why Your Customers Choose to do Business with You

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares ten...

10 Ways Companies Create Friction for Customers

10 Ways Companies Create Friction for Customers

Shep Hyken, Customer Service & Experience Expert, Author, & Speaker shares 10...

3 C’s of Customer Service – Episode 2

3 C’s of Customer Service – Episode 2

Welcome to episode two of “Be Amazing or Go Home!” Shep has...

A Doctor’s Prescription for Good Customer Service – Create a Win-Wynn

A Doctor’s Prescription for Good Customer Service – Create a Win-Wynn

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares the...

Alex Rodriguez

Alex Rodriguez

Four months ago, I started telling my story about growing BOLD to...

Alix Peabody: ‘Canned rosé: the unexpected market with millennials’

Alix Peabody: ‘Canned rosé: the unexpected market with millennials’

Founder and CEO of Bev, Alix Peabody, joins GenBiz and the C-Suite...

Always Do Your Best – Customer Service Lesson

Always Do Your Best – Customer Service Lesson

Shep Hyken, Customer Service & Experience Expert, discusses why you and your...

Amaze It Forward – Create a Better Experience

Amaze It Forward – Create a Better Experience

You’ve probably heard of paying it forward, but how about AMAZING it...

Andrew Christodoulides: ‘Connecting designers, creators and consumers all in one place’

Andrew Christodoulides: ‘Connecting designers, creators and consumers all in one place’

Andrew Christodoulides came to the Bold TV studio to discuss his online...

Answering the Question, “What is a Limited Partnership?”

Answering the Question, “What is a Limited Partnership?”

Do you want complete asset protection for your Limited Partnership? Learn how...

Are You Keeping Up with Your Customer’s Expectations?

Are You Keeping Up with Your Customer’s Expectations?

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Are You Taking Advantage of Your Greatest Opportunity?

Are You Taking Advantage of Your Greatest Opportunity?

There are many great customer service stories that can serve as a...

Ashley Merrill and Davina Farahi: ‘Luxury products that market themselves’

Ashley Merrill and Davina Farahi: ‘Luxury products that market themselves’

Ashley Merrill, the CEO of Lunya, a luxury sleepwear brand and Davina...

Ayo Oshinaike: ‘Leading people to have the best food experience’

Ayo Oshinaike: ‘Leading people to have the best food experience’

Ayo Oshinaike, CEO of the app Foodspace, steps into the Bold TV...

BAM!!! Dean encourages you to Become a Business Attraction Magnet!!

BAM!!! Dean encourages you to Become a Business Attraction Magnet!!

In this episode, Dean shares how the business of sales is the...

Be a Little More Like Apple – Customer Experience Lesson

Be a Little More Like Apple – Customer Experience Lesson

Shep Hyken, Customer Service & Experience Expert, discusses three areas you can...

Be Able to Take a Punch If You Work on the Front Line of Customer Service

Be Able to Take a Punch If You Work on the Front Line of Customer Service

In customer service, you aren’t going to be physically punched out by...

Be as Easy as Ordering Pizza – Convenience Lesson

Be as Easy as Ordering Pizza – Convenience Lesson

Shep Hyken, Customer Service & Experience Expert, discusses how you should be...

Be Different From Your Competition

Be Different From Your Competition

Shep Hyken, Customer Service & Experience Expert, Author, & Speaker shares how...

Best Customer Feedback Question

Best Customer Feedback Question

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses promises...

Better CX with Open Communication

Better CX with Open Communication

Sometimes customers just stop doing business with us. Wouldn’t it be great...

Beverly Flaxington, The Essential Sales Guide for Entrepreneurs and Business Owners

Beverly Flaxington, The Essential Sales Guide for Entrepreneurs and Business Owners

Beverly Flaxington, author of The Essential Sales Guide for Entrepreneurs and Business...

Biz Dev Outdoor Retailer Part 1

Biz Dev Outdoor Retailer Part 1

Biz dev is what grows a company. You can take 60 meetings...

Bold in the Big Easy

Bold in the Big Easy

Want to become the best? Have incredibly high standards and hold everyone...

Brand Promise – Have Incredible CX!

Brand Promise – Have Incredible CX!

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses the...

Brandon Steiner- The Success Behind Steiner Sports

Brandon Steiner- The Success Behind Steiner Sports

Brandon Steiner is the CEO and founder of Steiner Sports, a company...

C-Suite TV Insights :: ReachMe.TV and CBS

C-Suite TV Insights :: ReachMe.TV and CBS

ReachMe.TV is a company at the forefront of bringing you content, wherever...

Changing your Mindset to Grow your Business with Guest Mike Koenigs: MakingBank S4E6

Changing your Mindset to Grow your Business with Guest Mike Koenigs: MakingBank S4E6

On this episode of Making Bank, we speak to an awesome man,...

Charisse Higgins and Gia Lowe: ‘Curlfest: a sea of beautiful people’

Charisse Higgins and Gia Lowe: ‘Curlfest: a sea of beautiful people’

Charisse Higgins and Gia Lowe are the founders of Curlfest, a celebration...

Chris Westfall, Leadership Language

Chris Westfall, Leadership Language

Chris Westfall, author of Leadership Language: Using Authentic Communication to Drive Results,...

Citi Medina: ‘I wanted to help the marginalized voices’

Citi Medina: ‘I wanted to help the marginalized voices’

Citi Medina is the founder of Equal Space, a co-working space in...

Colin Shaw, The Intuitive Customer

Colin Shaw, The Intuitive Customer

Colin Shaw, author of The Intuitive Customer: 7 Imperatives for Moving Your...

Committed To Serve. An Interview with Veteran Turned Entrepreneur Russell Turner

Committed To Serve. An Interview with Veteran Turned Entrepreneur Russell Turner

Host Kevin Neff sits down with Russell Turner, CDR USN (Ret), in...

Creative Problem Solving for Better CX

Creative Problem Solving for Better CX

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses the...

Customer Loyalty: Give Up Sex For Amazon?

Customer Loyalty: Give Up Sex For Amazon?

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses customer...

Customer Service May Not Be Your First Priority, and That’s Okay

Customer Service May Not Be Your First Priority, and That’s Okay

Do you focus more on customer service or company culture? If you...

Customer Service, Is It In Your DNA? – CX Lesson

Customer Service, Is It In Your DNA? – CX Lesson

Shep Hyken shares the moment he realized his passion was customer service,...

D’Arcy Jensen: ‘Sustainable women’s clothing by size, fit and shape’

D’Arcy Jensen: ‘Sustainable women’s clothing by size, fit and shape’

Creative Director D’Arcy Jensen of eShakti talks with GenBiz and the C-Suite...

Daily Habits of Successful People

Daily Habits of Successful People

On this C-Suite episode, you will learn that the most successful people all...

Damned If I Do/Don’t

Damned If I Do/Don’t

You have to make sacrifices while you grow a company. There is...

Dan Pipitone: ‘You don’t only make money in one direction’

Dan Pipitone: ‘You don’t only make money in one direction’

Dan Pipitone is the co-founder of Trade Zero America, a commission-free stock...

Daniela Carvajalino: ‘Getting children an early start in entrepreneurship’

Daniela Carvajalino: ‘Getting children an early start in entrepreneurship’

Daniela Carvajalino has been an entrepreneur since she was eight years old....

Danny Mayans of Salsa God: ‘Appealing to as many people as possible’

Danny Mayans of Salsa God: ‘Appealing to as many people as possible’

Danny Mayans, founder of Salsa God, comes to the Bold TV studio...

Dave Hanley: ‘A will that can grow and change with you’

Dave Hanley: ‘A will that can grow and change with you’

Dave Hanley shares his app that can help you start planning for...

Dave Meltzer: ‘Don’t limit your points of entry’

Dave Meltzer: ‘Don’t limit your points of entry’

Dave Meltzer, CEO of Sports Marketing 1, a global sports and entertainment...

Dawoon Kang: ‘Be more thoughtful about the way you are dating’

Dawoon Kang: ‘Be more thoughtful about the way you are dating’

GenBiz and the C-Suite Network bring you a conversation with Dawoon Kang,...

De-evolution of a Business – How to Stay Relevant to Your Customers

De-evolution of a Business – How to Stay Relevant to Your Customers

Is your business de-evolving? Or do you have growth? If you want...

Dean shares Three Powerful Truths about Customers!!

Dean shares Three Powerful Truths about Customers!!

“Progress in Service leads to Progress in Sales.” – Dean Lindsay We are...

Debbie Azar: ‘The differences between natural and lab-grown diamonds’

Debbie Azar: ‘The differences between natural and lab-grown diamonds’

Gemological Science International is one of the largest gemological organizations worldwide, and...

Deliver on the Entire Customer Experience – Learn from 3 Great CX Companies

Deliver on the Entire Customer Experience – Learn from 3 Great CX Companies

Do you know how to deliver on the entire customer experience? Take...

Do the Right Thing – A Habit Worth Mastering

Do the Right Thing – A Habit Worth Mastering

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses doing...

Do Your Employees Understand CX & Customer Service?

Do Your Employees Understand CX & Customer Service?

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Doing Business in Japan, and a Big Marketing Lesson from Marshall Amplifiers

Doing Business in Japan, and a Big Marketing Lesson from Marshall Amplifiers

I recently went to Japan, the land of sushi, sumo, and sake,...

Don’t Be Lazy – Go the Extra Inch for Customers

Don’t Be Lazy – Go the Extra Inch for Customers

Do you give your customers the little extra time they deserve? Like...

Don’t Blame Me I Just Work Here

Don’t Blame Me I Just Work Here

Shep Hyken shares a lesson inspired by the phrase “don’t blame me...

Eddie Turner, Jr., 140 Simple Messages to Guide Emerging Leaders

Eddie Turner, Jr., 140 Simple Messages to Guide Emerging Leaders

Eddie Turner, Jr., author of 140 Simple Messages to Guide Emerging Leaders, wrote...

Eliminate Friction with Proactive Customer Support

Eliminate Friction with Proactive Customer Support

Are you able to solve your customer’s problems proactively? To create more...

Employee Experience Lesson: Try the Coffee

Employee Experience Lesson: Try the Coffee

Shep Hyken discusses that the quality of coffee (and other little perks)...

Entrepreneurs and Overcoming Addiction

Entrepreneurs and Overcoming Addiction

I LOVE pizza – who doesn’t I guess?!  My FAVORITE place to...

Episode #5 – The Finale Part #1

Episode #5 – The Finale Part #1

Episode #5 – The Finale Part #1 – Just when the contestants...

Episode 1: The Four Day Weekend Group

Episode 1: The Four Day Weekend Group

Tune-in as Jason Forrest debuts his latest series, Run Towards the Roar,...

Episode 2: Hunt Pettit, CEO of White Horse Energy

Episode 2: Hunt Pettit, CEO of White Horse Energy

Join C-Suite host Jason Forrest as he interviews Hunt Pettit, CEO of...

Episode 3 – King Raj – THE PASSIVE INCOME ARTISTE

Episode 3 – King Raj – THE PASSIVE INCOME ARTISTE

King Raj visits the set today and dives into the many ways...

Episode 3: Hillary Strasner, Former CEO / Founder of ProLab

Episode 3: Hillary Strasner, Former CEO / Founder of ProLab

Join C-Suite host, Jason Forrest, as he interviews Hillary Strasner, Former CEO...

Episode 4: Bob McCarthy, CEO of Cheyenne Construction

Episode 4: Bob McCarthy, CEO of Cheyenne Construction

Join C-Suite host, Jason Forrest, as he interviews Bob McCarthy who has...

Episode 5: Gene Meyers, CEO of Thrive Homes

Episode 5: Gene Meyers, CEO of Thrive Homes

Join C-Suite host, Jason Forrest, as he interviews Gene Meyers, the CEO of...

Episode 6 – Patricia Rogers – BUSINESS DEVELOPMENT STRATEGIST

Episode 6 – Patricia Rogers – BUSINESS DEVELOPMENT STRATEGIST

Patrica Rogers is a Business Development Strategist and she shares with Rey...

Episode 6: Hal Brown, CEO of Panther City Media Publishing

Episode 6: Hal Brown, CEO of Panther City Media Publishing

Join C-Suite host, Jason Forrest, as he interviews Hal Brown, CEO of...

Episode 8 – David Kurz – TAKE ACTION COACH AND REAL ESTATE GURU

Episode 8 – David Kurz – TAKE ACTION COACH AND REAL ESTATE GURU

David Kurz is a Real Estate Guru and Coach. He sits down...

Eva Sadej of Floss Bar: ‘On-demand dentistry’

Eva Sadej of Floss Bar: ‘On-demand dentistry’

Eva Sadej, founder and CEO of Floss Bar, came to Bold TV...

Expansion & Exhaustion

Expansion & Exhaustion

We’ve expanded to Miami. Networking and sacrifice are imperative to growing your...

Felix Shipkevich: ‘It gives everyone complete access to justice’

Felix Shipkevich: ‘It gives everyone complete access to justice’

Have you ever been in legal trouble and not had access to...

Five Tips for Creating Better Customer Experiences Just in Time for National Customer Service Week

Five Tips for Creating Better Customer Experiences Just in Time for National Customer Service Week

How are you celebrating National Customer Service Week this year? Here are...

Five Ways to Create Loyal Customers

Five Ways to Create Loyal Customers

Shep Hyken, Customer Service & Experience Expert, discusses five ways to create...

Five Ways to Say Thank You to Customers

Five Ways to Say Thank You to Customers

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares five...

Fourth Generation VC Jesse Draper on Why Silicon Valley Needs to Fund More Females

Fourth Generation VC Jesse Draper on Why Silicon Valley Needs to Fund More Females

The multi-talented Jesse Draper has taken Silicon Valley by storm and accomplished...

GenBiz Featured Entrepreneur: Ali Mahvan of Sharebert

GenBiz Featured Entrepreneur: Ali Mahvan of Sharebert

Ali Mahvan is the CEO and founder of Sharebert, a YouTube platform...

GenBiz Featured Entrepreneur: Jack D. Fox of NerdOut!

GenBiz Featured Entrepreneur: Jack D. Fox of NerdOut!

GenBiz’s David Grasso speaks with Jack D. Fox, the creator of NerdOut,...

GenBiz Student Entrepreneur Showcase: Austin Ramsey, East Tennessee State University

GenBiz Student Entrepreneur Showcase: Austin Ramsey, East Tennessee State University

Austin Ramsey is the CEO of Pointech LLC and a student at...

GenBiz Student Entrepreneur Showcase: Jackson Riegler, University of Michigan

GenBiz Student Entrepreneur Showcase: Jackson Riegler, University of Michigan

Jackson Riegler Skypes in from the University of Michigan to speak with...

GenBiz Student Entrepreneur Showcase: Joel Amin Jr & Bryce Fender, University of Delaware

GenBiz Student Entrepreneur Showcase: Joel Amin Jr & Bryce Fender, University of Delaware

Joel Amin Jr. and Bryce Fender are two of GenBiz’s Featured Entrepreneurs....

GenBiz Student Entrepreneur Showcase: Spencer Janning, University of Dayton

GenBiz Student Entrepreneur Showcase: Spencer Janning, University of Dayton

As a part of GenBiz’s Student Entrepreneurs Showcase, David Grasso sits down...

Give Customers What They Need – Don’t Just Give Them What They Want

Give Customers What They Need – Don’t Just Give Them What They Want

Shep Hyken, Customer Service & Experience Expert, discusses why you should offer...

Grow Your Online Presence Simply and Affordably with Guests Joe Fier & Matt Wolfe: MakingBank S4E5

Grow Your Online Presence Simply and Affordably with Guests Joe Fier & Matt Wolfe: MakingBank S4E5

In Making Bank Season 4, Episode 5, Host Josh Felber sits down with a mega interview with...

Hank Norman

Hank Norman

When you tell your story to the world, an amazing thing happens...

Harley Bauer and Michael Glickman: ‘The only premium shot on the market’

Harley Bauer and Michael Glickman: ‘The only premium shot on the market’

Harley Bauer and Michael Glickman are changing the alcoholic beverage industry with...

Have Your Defined Your Company’s Core Values?

Have Your Defined Your Company’s Core Values?

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses core...

House of Cards, Outdoor Retailer Part 2

House of Cards, Outdoor Retailer Part 2

Brands continue to spend the majority of their budgets on traditional media,...

How American Pickers Star Mike Wolfe Turned His Childhood Passion Into an International Brand

How American Pickers Star Mike Wolfe Turned His Childhood Passion Into an International Brand

Mike Wolfe, Creator and Star of History Channel’s hit series American Pickers...

How Can You Predict What Customers Want or Need?

How Can You Predict What Customers Want or Need?

Can you effectively predict your customer’s wants and needs? To create more...

How Do You Deal with Difficult Business Decisions? A Customer Experience Lesson

How Do You Deal with Difficult Business Decisions? A Customer Experience Lesson

How do you handle difficult or tough business decisions? If you want...

How Do You Drive Toward Customer Success?

How Do You Drive Toward Customer Success?

What do golf and customer service have in common? Want to know...

How to Age Backward and Live Longer: MakingBank S4E15

How to Age Backward and Live Longer: MakingBank S4E15

MAKING BANK is now a weekly YouTube TV show / iTunes Podcast...

How to Balance Time with Business and Family: MakingBank S4E14

How to Balance Time with Business and Family: MakingBank S4E14

MAKING BANK is now a weekly YouTube TV show / iTunes Podcast...

How to Be Competitive – Episode 1

How to Be Competitive – Episode 1

Welcome to episode one of “Be Amazing or Go Home.” You can...

How to Create a Friction-Less Convenient Customer Experience

How to Create a Friction-Less Convenient Customer Experience

Do you know how to create a friction-less and convenient experience for...

How to Create a Tailored Campaign for Your Own Brand: MakingBankS4E12

How to Create a Tailored Campaign for Your Own Brand: MakingBankS4E12

MAKING BANK is now a weekly YouTube TV show / iTunes Podcast...

How to Create a Viral Video Ad Campaign: MakingBank S4E11

How to Create a Viral Video Ad Campaign: MakingBank S4E11

MAKING BANK is now a weekly YouTube TV show / iTunes Podcast...

How To Create Customer Loyalty – Episode 5

How To Create Customer Loyalty – Episode 5

Welcome to episode five of “Be Amazing or Go Home!” Shep shares...

How to Deal with Angry Customers – Customer Experience Lesson

How to Deal with Angry Customers – Customer Experience Lesson

Have you ever dealt with a customer who was upset over something...

How to Disrupt Your Competition

How to Disrupt Your Competition

Shep Hyken, Customer Service & Experience Expert, discusses how you can disrupt...

How to Get Tax Free Income: 1202 Stock

How to Get Tax Free Income: 1202 Stock

Congress recognizes that our economy is built on the backs of small...

How to Make Your Customer’s Experience Even Better

How to Make Your Customer’s Experience Even Better

How can you create a better experience for your customers? Take a...

How to Set Goals: 80/20 Rule for Goal Setting

How to Set Goals: 80/20 Rule for Goal Setting

The 80/20 Rule, also known as Pareto’s Principle, a wonderful tool in...

How to Tell Customers Bad News (The Right Way)

How to Tell Customers Bad News (The Right Way)

How do you deliver bad news to your customers? If you want...

How to Use YouTube to Grow Your Business: MakingBank S4E10

How to Use YouTube to Grow Your Business: MakingBank S4E10

MAKING BANK is now a weekly YouTube TV show / iTunes Podcast...

Humanification: Go Digital, Stay Human

Humanification: Go Digital, Stay Human

Christian Kromme, author of Humanification: Go Digital, Stay Human. How Technology will...

I’ll Be Here on Thursday

I’ll Be Here on Thursday

In this episode of Growing BOLD we dig into Stephen Faught’s backstory,...

Increasing Sales Profits Through Conversion Rate Optimization: MakingBank S4E19

Increasing Sales Profits Through Conversion Rate Optimization: MakingBank S4E19

MAKING BANK is now a weekly YouTube TV show / iTunes Podcast...

Indira Dyal-Dominguez: ‘Access yourself on-demand’

Indira Dyal-Dominguez: ‘Access yourself on-demand’

Indira Dyal-Dominguez is the founder of Indira Life, an online program that...

Interview with Author, TV & Film Producer Lee Harris

Interview with Author, TV & Film Producer Lee Harris

Executive Producer and writer, Lee Harris is a highly respected and talented...

Interview with the Creators of the Comic Book series Tephlon Funk

Interview with the Creators of the Comic Book series Tephlon Funk

Tephlon Funk is a comic book series created by Stephane Metayer about a...

Is Your Customer Experience in Balance with Your Employee Experience? – CX Lesson

Is Your Customer Experience in Balance with Your Employee Experience? – CX Lesson

Shep Hyken shares the importance of the employee’s experience in relationship to...

Janet Alvarez: ‘Never ever let your debt default’

Janet Alvarez: ‘Never ever let your debt default’

Janet Alvarez, a Personal Finance Expert at Wise Bread, discusses with GenBiz...

Jeff Fromm: ‘Combining a better product and purpose’

Jeff Fromm: ‘Combining a better product and purpose’

Marketing expert Jeff Fromm sat down with Bold TV to discuss his...

Jennifer Babaian: ‘Using CBD for its nutrients’

Jennifer Babaian: ‘Using CBD for its nutrients’

Jennifer Babaian broke into the world of CBD after growing up in...

Jeremy Lasky  Founder of Founder of Perception Studios talks about creating the visual effects for Marvel Studios

Jeremy Lasky Founder of Founder of Perception Studios talks about creating the visual effects for Marvel Studios

An entrepreneur and creative leader, Jeremy Lasky started his career at R/GA...

Jess Todtfeld, Media Secrets

Jess Todtfeld, Media Secrets

Jess Todtfeld, author of Media Secrets: A Media Training Crash Course, talks...

Jill Griffin – Earn Your Seat on a Corporate Board

Jill Griffin – Earn Your Seat on a Corporate Board

Jill Griffin, author of Earn Your Seat on a Corporate Board –...

Jill Griffin, Women Make Great Leaders

Jill Griffin, Women Make Great Leaders

Jill Griffin, author of Women Make Great Leaders: Real World Lessons To...

Jim Amos- Mailboxes/UPS

Jim Amos- Mailboxes/UPS

Jim Amos, Founder and Chairman Emeritus, Mailboxes, etc., sat down with host...

Jo Hausman, Go For It!

Jo Hausman, Go For It!

Jo Hausman, author of Go For It! A Woman’s Guide to Perseverance...

Joel G. Block, Stop Hustling Gigs and Start Building a Business

Joel G. Block, Stop Hustling Gigs and Start Building a Business

Joel Block, author of Stop Hustling Gigs and Start Building a Business:...

John Haber, Spend Management Experts

John Haber, Spend Management Experts

John Haber, Founder and CEO, Spend Management Experts sat down with host...

John Mullin of CHRGR: ‘If we can have free wifi, why can’t we have free charging?’

John Mullin of CHRGR: ‘If we can have free wifi, why can’t we have free charging?’

John Mullin, the founder and CEO of CHRGR, visits the Bold TV...

John Schneider: ‘Fiscal responsibility in the queer community’

John Schneider: ‘Fiscal responsibility in the queer community’

The C-Suite Network and GenBiz team up to bring you a conversation...

Keith Kirkland: ‘A wearable navigation device for the visually impaired’

Keith Kirkland: ‘A wearable navigation device for the visually impaired’

Keith Kirkland, the co-founder of WearWorks, comes into the Bold TV studio...

Keith Krach, DocuSign

Keith Krach, DocuSign

Keith Krach has amassed together a long line of highly successful ventures...

Kent Ingle: ‘What does your dream require’

Kent Ingle: ‘What does your dream require’

Kent Ingle is the President of Southeastern University in Florida, and he...

Kevin Harrington – Entrepreneur and Original ‘Shark’ on “Shark Tank”

Kevin Harrington – Entrepreneur and Original ‘Shark’ on “Shark Tank”

This episode of Executive Perspectives Live features Kevin Harrington, Entrepreneur, Original ‘Shark’ on...

Key Strategies for Entrepreneurs to Get Started with Business: MakingBank S4E13

Key Strategies for Entrepreneurs to Get Started with Business: MakingBank S4E13

MAKING BANK is now a weekly YouTube TV show / iTunes Podcast...

Kyle Sherman: ‘Entering the cannabis industry on the ground floor’

Kyle Sherman: ‘Entering the cannabis industry on the ground floor’

Flowhub CEO and founder Kyle Sherman entered the cannabis industry on the...

Lee Bartlett, The No. 1 Best Seller

Lee Bartlett, The No. 1 Best Seller

Lee Bartlett, author of The No. 1 Best Seller: A Unique Insight...

Let Your Customers Tell Your Story

Let Your Customers Tell Your Story

Shep Hyken, Customer Service & Experience Expert, discusses why you should have...

Lisa Canning: ‘There has got to be another way a mom can do this’

Lisa Canning: ‘There has got to be another way a mom can do this’

Lisa Canning is a mother of eight children, and she comes into...

Lisa Raye Launches Diamond Collection @ Honey Salon in Harlem

Lisa Raye Launches Diamond Collection @ Honey Salon in Harlem

LisaRaye, actress and entrepreneur, visits Harlem’s own Honey Salon to promote her...

Logan Thompson: ‘Teaching mindfulness as a test prep advantage’

Logan Thompson: ‘Teaching mindfulness as a test prep advantage’

Logan Thompson, the author of “Beyond the Content,” comes into the Bold...

Make a Promise, Keep It. Offer a Guarantee, Honor It.

Make a Promise, Keep It. Offer a Guarantee, Honor It.

Shep Hyken, Customer Service & Experience Expert, discusses the importance of honoring...

Mark Cuban: ‘You don’t have to have all of the answers’

Mark Cuban: ‘You don’t have to have all of the answers’

Mark Cuban, the owner of the Dallas Mavericks and a regular investor...

Mark Eaton, CEO of 7ft4.com

Mark Eaton, CEO of 7ft4.com

Mark Eaton, CEO of 7ft4.com, talked to host Jeffrey Hayzlett about the...

Mark Hunter- High-Profit Prospecting

Mark Hunter- High-Profit Prospecting

Mark Hunter, author of High-Profit Prospecting: Powerful Strategies to Find the Best Leads...

Marketing Playbook

Marketing Playbook

When you tell your real story, people take notice. You make connections....

Min An: ‘CBD works with your body, not against it’

Min An: ‘CBD works with your body, not against it’

CBD Oil has become the newest fad in the health market today,...

Mitch Axelrod, The New Game of Selling

Mitch Axelrod, The New Game of Selling

Mitch Axelrod, author of The New Game of Selling: Attract, Convert, and...

Nagesh Rao: ‘Solving tough problems that help a lot of people’

Nagesh Rao: ‘Solving tough problems that help a lot of people’

GenBiz has a discussion with Nagesh Rao, the Director of Business Technology...

Nelson Braff: ‘When small businesses are choosing to not open, nobody wins’

Nelson Braff: ‘When small businesses are choosing to not open, nobody wins’

Inside BoldTV studios, the C-Suite Network and GenBiz have a discussion with...

Never Take Your Eyes Off Your Customers – CX Lesson

Never Take Your Eyes Off Your Customers – CX Lesson

Shep Hyken, Customer Service & Experience Expert, discusses why you should never...

Nick Buzzell: ‘People want to know the story behind their favorite liquor’

Nick Buzzell: ‘People want to know the story behind their favorite liquor’

Nick Buzzell is the CEO of NBTV and Spirits Network, a brand...

Office Construction

Office Construction

Growing BOLD EP19 – Office Construction Are we really documenting our journey...

One on One with Filmmaker Huriyyah Muhammad by Roger Maloney

One on One with Filmmaker Huriyyah Muhammad by Roger Maloney

Huriyyah has been instrumental in bringing the power of storytelling, media production...

Overcoming Business Challenges: Take a Walk in Your Customer’s Shoes

Overcoming Business Challenges: Take a Walk in Your Customer’s Shoes

Shep Hyken, Customer Service & Experience Expert, shares why we need to...

Overcoming the Mental Obstacles to Success: MakingBank S4E16

Overcoming the Mental Obstacles to Success: MakingBank S4E16

MAKING BANK is now a weekly YouTube TV show / iTunes Podcast...

Patrick Bet-David

Patrick Bet-David

What’s awesome about growing my business and documenting the process is that...

Payam Safa: ‘The one stop shop for ride-sharing’

Payam Safa: ‘The one stop shop for ride-sharing’

Uber and Lyft have dominated the ride-share market for nearly a decade,...

Phil M Jones, Exactly What to Say

Phil M Jones, Exactly What to Say

Phil M. Jones, author of Exactly What to Say: The Magic Words...

Phrase to Avoid: People Always Complain About That

Phrase to Avoid: People Always Complain About That

Shep Hyken, Customer Service & Experience Expert, discusses what to do when...

Point of Origin

Point of Origin

When you’re growing a business, your “why” is what drives you. Here’s...

Quality Problems

Quality Problems

Growing a business isn’t predictable. It’s like traveling in 25 directions at...

Randall Jones, Show Me

Randall Jones, Show Me

Randall Jones’s book, Show Me: Celebrities, Business Tycoons, Rock Stars, Journalists, Humanitarians,...

Reduce Friction in the Customer Experience

Reduce Friction in the Customer Experience

Shep Hyken, Customer Service & Experience Expert, discusses how to reduce friction...

Rick Snyder: ‘What is my deepest intelligence telling me’

Rick Snyder: ‘What is my deepest intelligence telling me’

Rick Snyder, the Author of “Decisive Intuition” and the CEO of Invisible...

Robert Wolf: ‘If 80 percent of your career is going to be great, do it’

Robert Wolf: ‘If 80 percent of your career is going to be great, do it’

Robert Wolf sits down with GenBiz’s David Grasso and the C-Suite Network...

Sarah Lee and Christine Chang: ‘Clean, fruit-inspired skincare’

Sarah Lee and Christine Chang: ‘Clean, fruit-inspired skincare’

Glow Recipe is a clean, fruit-inspired skincare, inspired by co-founders Sarah Lee...

Scott Love, Why They Follow

Scott Love, Why They Follow

Scott Love, author of Why They Follow: How to Lead with Positive...

Simplicity Leads to a Convenient Experience – Episode 7

Simplicity Leads to a Convenient Experience – Episode 7

Shep Hyken explains how simplicity leads to a convenient experience. Dr. Jason...

Skip Rozin: “Engage New York from different points of view”

Skip Rozin: “Engage New York from different points of view”

Skip Rozin came to Bold TV to discuss his new memoir, The...

Social Media Customer Care Cannot Be Ignored

Social Media Customer Care Cannot Be Ignored

It’s been said that customer service is the new marketing. If that...

Sometimes It’s Just the Right Thing to Do

Sometimes It’s Just the Right Thing to Do

Customer Service Expert Shep Hyken discusses how sometimes it’s just the right...

Sorry Shouldn’t Mean Too Bad

Sorry Shouldn’t Mean Too Bad

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Startup Week Seattle

Startup Week Seattle

As an entrepreneur, you have to think on your feet – it’s...

Steve Mariotti: ‘Small business changes how the brain views itself’

Steve Mariotti: ‘Small business changes how the brain views itself’

Steve Mariotti comes into the Bold TV studio to discuss his book...

Steve Rizzo, Motivate This

Steve Rizzo, Motivate This

Steve Rizzo, author of Motivate This!: How to Start Each Day with...

Steve Tidball: ‘How long can a piece of clothing last?’

Steve Tidball: ‘How long can a piece of clothing last?’

GenBiz’s David Grasso sits down with Steve Tidball, the CEO and Co-Founder...

Strengthening Your Brand -Episode 6

Strengthening Your Brand -Episode 6

Shep shares three ways to strengthen your brand. Sam Silverstein explains how...

Sue Fennessy: ‘We’re giving the power back to the creators’

Sue Fennessy: ‘We’re giving the power back to the creators’

Sue Fennessy, the Founder and CEO of WeAre8, an app where people...

Sunny Bonnell and Ashleigh Hansberger: ‘Using criticism to market yourself’

Sunny Bonnell and Ashleigh Hansberger: ‘Using criticism to market yourself’

Sunny Bonnell and Ashleigh Hansberger are the co-founders of the company Motto,...

Surefire Strategies to Convert Leads into Customers with Todd Brown: MakingBank S4E8

Surefire Strategies to Convert Leads into Customers with Todd Brown: MakingBank S4E8

MAKING BANK is now a weekly YouTube TV show / iTunes Podcast...

Surprise and Delight – A Customer Service Lesson

Surprise and Delight – A Customer Service Lesson

Surprise and delight is a great customer service concept. Or is it?...

Talkin’ Shop with Canada’s Rock Star of Branding John Miziolek

Talkin’ Shop with Canada’s Rock Star of Branding John Miziolek

What does The History Channel, a Best-Selling Author, and a Rock trio...

That “Something Extra” You Offer to Make Customers Love You

That “Something Extra” You Offer to Make Customers Love You

In the realm of business—and especially customer service—we often talk about how...

That’s the Problem

That’s the Problem

Is the ad agency business model broken? I say yes. And we’re...

The Best State to Form an LLC

The Best State to Form an LLC

In this Whiteboard Lesson from Corporate Direct, Garrett Sutton explains how forming...

The Bottom Line

The Bottom Line

Growing BOLD is a weekly vlog series documenting the journey of Brian...

The Concept of Starting Over – A Powerful CX Lesson

The Concept of Starting Over – A Powerful CX Lesson

Shep Hyken, Customer Service & Experience Expert, discusses the concept of starting...

The Downside of Success – CX Lesson

The Downside of Success – CX Lesson

Have you ever been too busy? It sounds like a great problem...

The More You Give the More You Get – A Powerful CX Strategy

The More You Give the More You Get – A Powerful CX Strategy

Today, I’m going to discuss the concept of the more you give...

The New End to The Customer Experience

The New End to The Customer Experience

Shep Hyken, Customer Service & Experience Expert, discusses the New End to...

The Power of a Smile

The Power of a Smile

When was the last time you smiled at a stranger? It may...

The Power of Storytelling and Having Fun in Business with Ian Stanley: MakingBank S4E18

The Power of Storytelling and Having Fun in Business with Ian Stanley: MakingBank S4E18

MAKING BANK is now a weekly YouTube TV show / iTunes Podcast...

The Real Brad Lea

The Real Brad Lea

Quick business trip to Vegas where I spent some time with The...

The Right People

The Right People

We’re filling eight positions simultaneously and opening a new office in Miami....

The State of Entrepreneurship in Silicon Valley

The State of Entrepreneurship in Silicon Valley

If you’re an entrepreneur or thinking about starting a company Silicon Valley...

The Wild West Goes to Live TV!

The Wild West Goes to Live TV!

Happy New Year to all our listeners! Very exciting news just in...

Three C’s of Customer Service

Three C’s of Customer Service

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Top 10 Phrases to Avoid in Customer Service

Top 10 Phrases to Avoid in Customer Service

You have a problem. You call the phone number listed on the...

Tracy Rosensteel of Pooch Paper: ‘There must be a better way to clean up after your dog’

Tracy Rosensteel of Pooch Paper: ‘There must be a better way to clean up after your dog’

Tracy Rosensteel and her dog, Indiana Jones, come into the Bold TV...

Treat All Customers Equally – CX Lesson

Treat All Customers Equally – CX Lesson

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Treat Your Employees Like Rock Stars

Treat Your Employees Like Rock Stars

Shep Hyken discusses how when you treat your employees like rock stars,...

Upgrade Your Staff to Professionals

Upgrade Your Staff to Professionals

The other day I was talking with a gentleman who was as...

What ADHD Can Teach Us About Executive Productivity and Culture!

What ADHD Can Teach Us About Executive Productivity and Culture!

Since being diagnosed ADHD at 31 years old I’ve made it my...

What Doesn’t Get Done, Gets Noticed – Customer Service Lesson Inspired by Jeff Bezos

What Doesn’t Get Done, Gets Noticed – Customer Service Lesson Inspired by Jeff Bezos

Jeff Bezos, the CEO of Amazon, once said, “The best customer service...

What is Your Personal Promise to Your Customers?

What is Your Personal Promise to Your Customers?

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses promises...

What Signals Are You Sending Customers – Customer Experience Training

What Signals Are You Sending Customers – Customer Experience Training

What signals are you unintentionally sending your customers? If you want to...

What You Should Do When a Customer is Wrong & Phrases to Avoid

What You Should Do When a Customer is Wrong & Phrases to Avoid

What do you do when the customer is wrong? If you enjoyed...

Why Do People Put Up with Bad Customer Service?

Why Do People Put Up with Bad Customer Service?

Have you ever became numb to poor customer service? If you enjoyed...

Why Startups Need Legal Counsel

Why Startups Need Legal Counsel

There’s many reasons why a startup should seek help from a lawyer...

Why Your Customers Probably Hate You: Avoid the Customer-Free Zone

Why Your Customers Probably Hate You: Avoid the Customer-Free Zone

Why do some of your customers hate you, and how can you...

Wild West Crypto Show Episode #25 Crypto Dinosaurs – Hour 2

Wild West Crypto Show Episode #25 Crypto Dinosaurs – Hour 2

The bulls are buckin’ and the Wild West Crypto Show and C-Suite...

Wild West Crypto Show Episode #27 – Women in Crypto – Hour 2

Wild West Crypto Show Episode #27 – Women in Crypto – Hour 2

The Wild West Crypto Show and C-Suite are bringing on a Crypto...

Wild West Crypto Show Episode #29 | How to Make Your Crypto Real – Hour 1

Wild West Crypto Show Episode #29 | How to Make Your Crypto Real – Hour 1

The Wild West Crypto Show and C-Suite are breaking them in, folks!...

Wild West Crypto Show Episode #33 | A Weekend with John Mcafee – Hour 1

Wild West Crypto Show Episode #33 | A Weekend with John Mcafee – Hour 1

An exciting change comes to the Wild West Crypto Show & C-Suite...

Wild West Crypto Show Episode #36 | Prepping for Washington Elite

Wild West Crypto Show Episode #36 | Prepping for Washington Elite

This week on The Wild West Crypto Show and C-Suite Radio, we...

Wild West Crypto Show Episode #37 | Racing Through Texas

Wild West Crypto Show Episode #37 | Racing Through Texas

On this weeks episode of the Wild West Crypto Show & C-Suite...

Wild West Crypto Show Episode #40 | Making Crypto Consumer Friendly

Wild West Crypto Show Episode #40 | Making Crypto Consumer Friendly

Welcome back to the Wild West Crypto Show & C-Suite Radio! A...

Wild West Crypto Show Episode #41 | What’s Going on with Cryptos

Wild West Crypto Show Episode #41 | What’s Going on with Cryptos

What a wild week in cryptos! And we at the Wild West...

Wild West Crypto Show Episode #43 | Who is Crypto For?

Wild West Crypto Show Episode #43 | Who is Crypto For?

Welcome back to the Wild West Crypto Show. This week we talk...

Wild West Crypto Show Episode #50 | Earn Money Using Social Media?

Wild West Crypto Show Episode #50 | Earn Money Using Social Media?

Thanks for tuning in to the Wild West Crypto Show, in partner...

Wild West Crypto Show Episode #66 | Facebook’s Libra Coin.

Wild West Crypto Show Episode #66 | Facebook’s Libra Coin.

This week on the Wild West Crypto Show we have Samson Williams...

Winning the Pitch

Winning the Pitch

BOLD pitched (and won) a major client recently. In this episode, we...

WOW Your Customers with a Personalized Customer Experience

WOW Your Customers with a Personalized Customer Experience

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Yannis Moati: ‘Booking a hotel for a few hours a day’

Yannis Moati: ‘Booking a hotel for a few hours a day’

Yannis Moati, CEO of Hotels By Day, sits down in the BoldTV...