Small Business & Entrepreneurship

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Episodes

Are You Keeping Up with Your Customer’s Expectations?

Are You Keeping Up with Your Customer’s Expectations?

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Are You Taking Advantage of Your Greatest Opportunity?

Are You Taking Advantage of Your Greatest Opportunity?

There are many great customer service stories that can serve as a...

BAM!!! Dean encourages you to Become a Business Attraction Magnet!!

BAM!!! Dean encourages you to Become a Business Attraction Magnet!!

In this episode, Dean shares how the business of sales is the...

Beverly Flaxington, The Essential Sales Guide for Entrepreneurs and Business Owners

Beverly Flaxington, The Essential Sales Guide for Entrepreneurs and Business Owners

Beverly Flaxington, author of The Essential Sales Guide for Entrepreneurs and Business...

Brandon Steiner- The Success Behind Steiner Sports

Brandon Steiner- The Success Behind Steiner Sports

Brandon Steiner is the CEO and founder of Steiner Sports, a company...

C-Suite TV Insights :: ReachMe.TV and CBS

C-Suite TV Insights :: ReachMe.TV and CBS

ReachMe.TV is a company at the forefront of bringing you content, wherever...

Chris Westfall, Leadership Language

Chris Westfall, Leadership Language

Chris Westfall, author of Leadership Language: Using Authentic Communication to Drive Results,...

Colin Shaw, The Intuitive Customer

Colin Shaw, The Intuitive Customer

Colin Shaw, author of The Intuitive Customer: 7 Imperatives for Moving Your...

Customer Service, Is It In Your DNA? – CX Lesson

Customer Service, Is It In Your DNA? – CX Lesson

Shep Hyken shares the moment he realized his passion was customer service,...

Daily Habits of Successful People

Daily Habits of Successful People

On this C-Suite episode, you will learn that the most successful people all...

Dean shares Three Powerful Truths about Customers!!

Dean shares Three Powerful Truths about Customers!!

“Progress in Service leads to Progress in Sales.” – Dean Lindsay We are...

Do Your Employees Understand CX & Customer Service?

Do Your Employees Understand CX & Customer Service?

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Don’t Blame Me I Just Work Here

Don’t Blame Me I Just Work Here

Shep Hyken shares a lesson inspired by the phrase “don’t blame me...

Employee Experience Lesson: Try the Coffee

Employee Experience Lesson: Try the Coffee

Shep Hyken discusses that the quality of coffee (and other little perks)...

Episode #5 – The Finale Part #1

Episode #5 – The Finale Part #1

Episode #5 – The Finale Part #1 – Just when the contestants...

Episode 1: The Four Day Weekend Group

Episode 1: The Four Day Weekend Group

Tune-in as Jason Forrest debuts his latest series, Run Towards the Roar,...

Episode 2: Hunt Pettit, CEO of White Horse Energy

Episode 2: Hunt Pettit, CEO of White Horse Energy

Join C-Suite host Jason Forrest as he interviews Hunt Pettit, CEO of...

Episode 3 – King Raj – THE PASSIVE INCOME ARTISTE

Episode 3 – King Raj – THE PASSIVE INCOME ARTISTE

King Raj visits the set today and dives into the many ways...

Episode 3: Hillary Strasner, Former CEO / Founder of ProLab

Episode 3: Hillary Strasner, Former CEO / Founder of ProLab

Join C-Suite host, Jason Forrest, as he interviews Hillary Strasner, Former CEO...

Episode 4: Bob McCarthy, CEO of Cheyenne Construction

Episode 4: Bob McCarthy, CEO of Cheyenne Construction

Join C-Suite host, Jason Forrest, as he interviews Bob McCarthy who has...

Episode 5: Gene Meyers, CEO of Thrive Homes

Episode 5: Gene Meyers, CEO of Thrive Homes

Join C-Suite host, Jason Forrest, as he interviews Gene Meyers, the CEO of...

Episode 6 – Patricia Rogers – BUSINESS DEVELOPMENT STRATEGIST

Episode 6 – Patricia Rogers – BUSINESS DEVELOPMENT STRATEGIST

Patrica Rogers is a Business Development Strategist and she shares with Rey...

Episode 6: Hal Brown, CEO of Panther City Media Publishing

Episode 6: Hal Brown, CEO of Panther City Media Publishing

Join C-Suite host, Jason Forrest, as he interviews Hal Brown, CEO of...

Episode 8 – David Kurz – TAKE ACTION COACH AND REAL ESTATE GURU

Episode 8 – David Kurz – TAKE ACTION COACH AND REAL ESTATE GURU

David Kurz is a Real Estate Guru and Coach. He sits down...

Fourth Generation VC Jesse Draper on Why Silicon Valley Needs to Fund More Females

Fourth Generation VC Jesse Draper on Why Silicon Valley Needs to Fund More Females

The multi-talented Jesse Draper has taken Silicon Valley by storm and accomplished...

Give Customers What They Need – Don’t Just Give Them What They Want

Give Customers What They Need – Don’t Just Give Them What They Want

Shep Hyken, Customer Service & Experience Expert, discusses why you should offer...

How American Pickers Star Mike Wolfe Turned His Childhood Passion Into an International Brand

How American Pickers Star Mike Wolfe Turned His Childhood Passion Into an International Brand

Mike Wolfe, Creator and Star of History Channel’s hit series American Pickers...

How to Disrupt Your Competition

How to Disrupt Your Competition

Shep Hyken, Customer Service & Experience Expert, discusses how you can disrupt...

How to Get Tax Free Income: 1202 Stock

How to Get Tax Free Income: 1202 Stock

Congress recognizes that our economy is built on the backs of small...

How to Set Goals: 80/20 Rule for Goal Setting

How to Set Goals: 80/20 Rule for Goal Setting

The 80/20 Rule, also known as Pareto’s Principle, a wonderful tool in...

Humanification: Go Digital, Stay Human

Humanification: Go Digital, Stay Human

Christian Kromme, author of Humanification: Go Digital, Stay Human. How Technology will...

Interview with Author, TV & Film Producer Lee Harris

Interview with Author, TV & Film Producer Lee Harris

Executive Producer and writer, Lee Harris is a highly respected and talented...

Interview with the Creators of the Comic Book series Tephlon Funk

Interview with the Creators of the Comic Book series Tephlon Funk

Tephlon Funk is a comic book series created by Stephane Metayer about a...

Is Your Customer Experience in Balance with Your Employee Experience? – CX Lesson

Is Your Customer Experience in Balance with Your Employee Experience? – CX Lesson

Shep Hyken shares the importance of the employee’s experience in relationship to...

Jeremy Lasky  Founder of Founder of Perception Studios talks about creating the visual effects for Marvel Studios

Jeremy Lasky Founder of Founder of Perception Studios talks about creating the visual effects for Marvel Studios

An entrepreneur and creative leader, Jeremy Lasky started his career at R/GA...

Jess Todtfeld, Media Secrets

Jess Todtfeld, Media Secrets

Jess Todtfeld, author of Media Secrets: A Media Training Crash Course, talks...

Jill Griffin – Earn Your Seat on a Corporate Board

Jill Griffin – Earn Your Seat on a Corporate Board

Jill Griffin, author of Earn Your Seat on a Corporate Board –...

Jill Griffin, Women Make Great Leaders

Jill Griffin, Women Make Great Leaders

Jill Griffin, author of Women Make Great Leaders: Real World Lessons To...

Jim Amos- Mailboxes/UPS

Jim Amos- Mailboxes/UPS

Jim Amos, Founder and Chairman Emeritus, Mailboxes, etc., sat down with host...

Jo Hausman, Go For It!

Jo Hausman, Go For It!

Jo Hausman, author of Go For It! A Woman’s Guide to Perseverance...

Joel G. Block, Stop Hustling Gigs and Start Building a Business

Joel G. Block, Stop Hustling Gigs and Start Building a Business

Joel Block, author of Stop Hustling Gigs and Start Building a Business:...

John Haber, Spend Management Experts

John Haber, Spend Management Experts

John Haber, Founder and CEO, Spend Management Experts sat down with host...

Keith Krach, DocuSign

Keith Krach, DocuSign

Keith Krach has amassed together a long line of highly successful ventures...

Lee Bartlett, The No. 1 Best Seller

Lee Bartlett, The No. 1 Best Seller

Lee Bartlett, author of The No. 1 Best Seller: A Unique Insight...

Lisa Raye Launches Diamond Collection @ Honey Salon in Harlem

Lisa Raye Launches Diamond Collection @ Honey Salon in Harlem

LisaRaye, actress and entrepreneur, visits Harlem’s own Honey Salon to promote her...

Mark Eaton, CEO of 7ft4.com

Mark Eaton, CEO of 7ft4.com

Mark Eaton, CEO of 7ft4.com, talked to host Jeffrey Hayzlett about the...

Mark Hunter- High-Profit Prospecting

Mark Hunter- High-Profit Prospecting

Mark Hunter, author of High-Profit Prospecting: Powerful Strategies to Find the Best Leads...

Mitch Axelrod, The New Game of Selling

Mitch Axelrod, The New Game of Selling

Mitch Axelrod, author of The New Game of Selling: Attract, Convert, and...

Never Take Your Eyes Off Your Customers – CX Lesson

Never Take Your Eyes Off Your Customers – CX Lesson

Shep Hyken, Customer Service & Experience Expert, discusses why you should never...

One on One with Filmmaker Huriyyah Muhammad by Roger Maloney

One on One with Filmmaker Huriyyah Muhammad by Roger Maloney

Huriyyah has been instrumental in bringing the power of storytelling, media production...

Phil M Jones, Exactly What to Say

Phil M Jones, Exactly What to Say

Phil M. Jones, author of Exactly What to Say: The Magic Words...

Phrase to Avoid: People Always Complain About That

Phrase to Avoid: People Always Complain About That

Shep Hyken, Customer Service & Experience Expert, discusses what to do when...

Randall Jones, Show Me

Randall Jones, Show Me

Randall Jones’s book, Show Me: Celebrities, Business Tycoons, Rock Stars, Journalists, Humanitarians,...

Scott Love, Why They Follow

Scott Love, Why They Follow

Scott Love, author of Why They Follow: How to Lead with Positive...

Social Media Customer Care Cannot Be Ignored

Social Media Customer Care Cannot Be Ignored

It’s been said that customer service is the new marketing. If that...

Sometimes It’s Just the Right Thing to Do

Sometimes It’s Just the Right Thing to Do

Customer Service Expert Shep Hyken discusses how sometimes it’s just the right...

Sorry Shouldn’t Mean Too Bad

Sorry Shouldn’t Mean Too Bad

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Steve Rizzo, Motivate This

Steve Rizzo, Motivate This

Steve Rizzo, author of Motivate This!: How to Start Each Day with...

The More You Give the More You Get – A Powerful CX Strategy

The More You Give the More You Get – A Powerful CX Strategy

Today, I’m going to discuss the concept of the more you give...

The State of Entrepreneurship in Silicon Valley

The State of Entrepreneurship in Silicon Valley

If you’re an entrepreneur or thinking about starting a company Silicon Valley...

Three C’s of Customer Service

Three C’s of Customer Service

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Top 10 Phrases to Avoid in Customer Service

Top 10 Phrases to Avoid in Customer Service

You have a problem. You call the phone number listed on the...

Treat All Customers Equally – CX Lesson

Treat All Customers Equally – CX Lesson

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Treat Your Employees Like Rock Stars

Treat Your Employees Like Rock Stars

Shep Hyken discusses how when you treat your employees like rock stars,...

Upgrade Your Staff to Professionals

Upgrade Your Staff to Professionals

The other day I was talking with a gentleman who was as...

What ADHD Can Teach Us About Executive Productivity and Culture!

What ADHD Can Teach Us About Executive Productivity and Culture!

Since being diagnosed ADHD at 31 years old I’ve made it my...

What Doesn’t Get Done, Gets Noticed – Customer Service Lesson Inspired by Jeff Bezos

What Doesn’t Get Done, Gets Noticed – Customer Service Lesson Inspired by Jeff Bezos

Jeff Bezos, the CEO of Amazon, once said, “The best customer service...

Why Startups Need Legal Counsel

Why Startups Need Legal Counsel

There’s many reasons why a startup should seek help from a lawyer...

Wild West Crypto Show Episode #25 Crypto Dinosaurs – Hour 2

Wild West Crypto Show Episode #25 Crypto Dinosaurs – Hour 2

The bulls are buckin’ and the Wild West Crypto Show and C-Suite...

Wild West Crypto Show Episode #27 – Women in Crypto – Hour 2

Wild West Crypto Show Episode #27 – Women in Crypto – Hour 2

The Wild West Crypto Show and C-Suite are bringing on a Crypto...

Wild West Crypto Show Episode #29 | How to Make Your Crypto Real – Hour 1

Wild West Crypto Show Episode #29 | How to Make Your Crypto Real – Hour 1

The Wild West Crypto Show and C-Suite are breaking them in, folks!...

Wild West Crypto Show Episode #33 | A Weekend with John Mcafee – Hour 1

Wild West Crypto Show Episode #33 | A Weekend with John Mcafee – Hour 1

An exciting change comes to the Wild West Crypto Show & C-Suite...

WOW Your Customers with a Personalized Customer Experience

WOW Your Customers with a Personalized Customer Experience

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...