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5 Ways To Talk WITH Your Community Not At Them!

5 Ways To Talk WITH Your Community Not At Them!

The future of business is community and everyone online especially the c-suite must change...

Above The Clutter with Pete Krainik Ep 1- The Home Depot – Don’t Buy Into Your Own BS

Above The Clutter with Pete Krainik Ep 1- The Home Depot – Don’t Buy Into Your Own BS

Customer Service. It’s the best kind of marketing that exists. The ability...

Above The Clutter with Pete Krainik Ep 2 – The Grammys – One Night Stand Year Round

Above The Clutter with Pete Krainik Ep 2 – The Grammys – One Night Stand Year Round

It’s not just “watch the show and we’re done.” When you’re dealing...

Above The Clutter with Pete Krainik Ep 3 – Steinway & Sons – For the First Time in 40 Years

Above The Clutter with Pete Krainik Ep 3 – Steinway & Sons – For the First Time in 40 Years

A 160-year old story about craftsmanship and the pursuit of excellence. A...

Above The Clutter with Pete Krainik Ep 4- St. Louis Cardinals: High and Outside

Above The Clutter with Pete Krainik Ep 4- St. Louis Cardinals: High and Outside

The St. Louis Cardinals. You may know the name from the team’s...

Above The Clutter with Pete Krainik Ep 5-La Quinta-Turndown Service Turn Up Loyalty

Above The Clutter with Pete Krainik Ep 5-La Quinta-Turndown Service Turn Up Loyalty

La Quinta CMO, Julie Cary has one goal in mind: recreate the...

Above The Clutter with Pete Krainik Ep 6 – BBVA – Compass – Random Acts Of Brightness

Above The Clutter with Pete Krainik Ep 6 – BBVA – Compass – Random Acts Of Brightness

BBVA Compass. Global bank with a community focus. For CMO Jennifer Dominiquini,...

Above The Clutter with Pete Krainik Ep 7 – IBM – Man AND Machine

Above The Clutter with Pete Krainik Ep 7 – IBM – Man AND Machine

A 105-year old story about innovation, forward thinking technology, and most importantly,...

Alex Ho, Executive Director of Marketing at American Greetings

Alex Ho, Executive Director of Marketing at American Greetings

Alex Ho, executive director of marketing at American Greetings, sat down with...

Anna Russell, Former GM of Brand Marketing at Audi of America

Anna Russell, Former GM of Brand Marketing at Audi of America

Effie winner Anna Russell, former General Manager of Brand Marketing at Audi...

Anticipate the Needs of Your Customers

Anticipate the Needs of Your Customers

Some of you may be familiar with the 1970’s and 80’s hit...

Are You Keeping Up with Your Customer’s Expectations?

Are You Keeping Up with Your Customer’s Expectations?

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Are You Taking Advantage of Your Greatest Opportunity?

Are You Taking Advantage of Your Greatest Opportunity?

There are many great customer service stories that can serve as a...

Artificial Intelligence: Translating The Geek-Speak

Artificial Intelligence: Translating The Geek-Speak

Three years ago when someone in the c-suite mentioned the idea of...

Be a BAM! Keys to Becoming a Business Attraction Magnet!!

Be a BAM! Keys to Becoming a Business Attraction Magnet!!

In this episode, Dean shares how the business of sales is the...

Being Consistent Is Key for Creating Amazing Customer Experiences

Being Consistent Is Key for Creating Amazing Customer Experiences

The short version of my story is this: At a recent conference,...

Beverly Flaxington, The Essential Sales Guide for Entrepreneurs and Business Owners

Beverly Flaxington, The Essential Sales Guide for Entrepreneurs and Business Owners

Beverly Flaxington, author of The Essential Sales Guide for Entrepreneurs and Business...

Bill Beck, General Manager – Kitchen at Whirlpool Corporation

Bill Beck, General Manager – Kitchen at Whirlpool Corporation

As part of an ongoing series of conversations with 2017 Effie-winning marketers,...

Bill Blubaugh, Sr. Director, Sweets & Refreshment Brands at The Hershey Company

Bill Blubaugh, Sr. Director, Sweets & Refreshment Brands at The Hershey Company

In this week’s 2017 Winner Spotlight, Alan Hart, creator and host of...

C-Suite TV Insights :: Swire Hotels

C-Suite TV Insights :: Swire Hotels

Swire is a global company that has been around for over 200...

Catherine Monson, CEO of FASTSIGNS Intl, Returns to The DEAN’s List!!

Catherine Monson, CEO of FASTSIGNS Intl, Returns to The DEAN’s List!!

Catherine Monson, CEO of FASTSIGNS Intl, returns to The DEAN’s List to...

Chris Stamper, SVP of Corporate Marketing at TD Bank

Chris Stamper, SVP of Corporate Marketing at TD Bank

Chris Stamper, SVP of Corporate Marketing at TD Bank, met with Alan...

Colin Shaw, The Intuitive Customer

Colin Shaw, The Intuitive Customer

Colin Shaw, author of The Intuitive Customer: 7 Imperatives for Moving Your...

Colleen Sellers, Group Brand Director at Johnson & Johnson

Colleen Sellers, Group Brand Director at Johnson & Johnson

It isn’t uncommon for marketers to deliver a brand message with hope,...

Connie Pheiff, Marketing Masters

Connie Pheiff, Marketing Masters

Connie Pheiff, author of Marketing Masters: Ready, Set, Grow Your Market, talks...

Customer Service, Is It In Your DNA? – CX Lesson

Customer Service, Is It In Your DNA? – CX Lesson

Shep Hyken shares the moment he realized his passion was customer service,...

Digital Marketing Has Skipped The Trust Funnel

Digital Marketing Has Skipped The Trust Funnel

I was fired up on this episode to talk about a wide...

Do Loyalty Programs Really Create Loyalty?

Do Loyalty Programs Really Create Loyalty?

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Don’t Blame Me I Just Work Here

Don’t Blame Me I Just Work Here

Shep Hyken shares a lesson inspired by the phrase “don’t blame me...

Episode #3 – Can you handle the Lights?

Episode #3 – Can you handle the Lights?

Episode #3 – Can you handle the Lights? – Contestants are charged...

Episode 2 – Jeffrey Hayzlett – BEST SELLING AUTHOR AND GLOBAL BUSINESS CELEBRITY

Episode 2 – Jeffrey Hayzlett – BEST SELLING AUTHOR AND GLOBAL BUSINESS CELEBRITY

Jeffrey Hayzlett joins Rey Perez as the two discuss the importance of...

Evan Sanchez, Sell Like A Champ

Evan Sanchez, Sell Like A Champ

Evan Sanchez, author of Sell Like A Champ: Mindsets, Toolsets and Skillsets...

Five Ways to Disrupt Your Competition with Customer Service

Five Ways to Disrupt Your Competition with Customer Service

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

George Felix, Director of Brand Communications at KFC

George Felix, Director of Brand Communications at KFC

In this week’s 2017 Winner Spotlight, Alan Hart, creator and host of...

Get Your Company in the News! With David Meerman Scott

Get Your Company in the News! With David Meerman Scott

Your company needs to get its name “out there.” Find out how...

Go the Extra Mile

Go the Extra Mile

Going the extra mile is an old expression. It describes people who...

How Authenticity Drives Audience Action!

How Authenticity Drives Audience Action!

Authenticity has become something that is harder to derive from this digital...

How Customer Experience Can Lead to Customer Loyalty

How Customer Experience Can Lead to Customer Loyalty

How can you create an unexpected and amazing experience? Sometimes a Moment...

How Great Content Creators Make It Look Easy!

How Great Content Creators Make It Look Easy!

I believe every person no matter your job or industry from the...

How Poor Customer Service Can Lead to Big Losses!

How Poor Customer Service Can Lead to Big Losses!

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

How to Build a Quality Social Media Following with Peter Shankman

How to Build a Quality Social Media Following with Peter Shankman

Peter Shankman, bestselling author, entrepreneur, speaker, and worldwide connector spoke with Yitzchok...

How to Disrupt Your Competition

How to Disrupt Your Competition

Shep Hyken, Customer Service & Experience Expert, discusses how you can disrupt...

How to Turn a Puck to the Face into a Moment of Magic®

How to Turn a Puck to the Face into a Moment of Magic®

I love a good hockey game, and my favorite team is the St....

How to Use a Customer Satisfaction Survey to Your Advantage

How to Use a Customer Satisfaction Survey to Your Advantage

How important are customer surveys? Peter Drucker’s old saying comes to mind:...

Jamie Crosbie, The Power of 2

Jamie Crosbie, The Power of 2

Jamie Crosbie, author of The Power of 2: Exponential Sales Leadership believes...

Jeff Wurtzel, Marketing Director at Mars Wrigley

Jeff Wurtzel, Marketing Director at Mars Wrigley

In this week’s 2017 Winner Spotlight, Alan Hart, host of Marketing Today...

Julie Cottineau, Twist

Julie Cottineau, Twist

Julie Cottineau, author of Twist: How Fresh Perspectives Build Breakthrough
Brands, wrote the...

Kathleen Dunlop, Global Marketing Director at Vaseline

Kathleen Dunlop, Global Marketing Director at Vaseline

In the first 2017 Effie Winner Spotlight, Alan Hart, host of Marketing...

Keith Krach, DocuSign

Keith Krach, DocuSign

Keith Krach has amassed together a long line of highly successful ventures...

Learn from the Customer Service Department of the Year

Learn from the Customer Service Department of the Year

How did Squaremouth win the Stevie? Steve Benna, one of their marketing...

Linda Lee, Global Advertising and Brand Director at GE Capital

Linda Lee, Global Advertising and Brand Director at GE Capital

Linda Lee, Global Advertising and Brand Director at GE Capital, talked with...

Make That Sale! With Ron Karr

Make That Sale! With Ron Karr

Ron Karr, sales and leadership expert, gave critical advice to help salespeople...

One Thing You Must Have to Create Amazing Customer Experiences Featuring Guest Michael Redbord

One Thing You Must Have to Create Amazing Customer Experiences Featuring Guest Michael Redbord

A successful customer experience strategy is a result of the company’s culture....

Ryan Davis, Global Marketing Communications Director at Blizzard Entertainment

Ryan Davis, Global Marketing Communications Director at Blizzard Entertainment

Ryan Davis, global marketing communications director at Blizzard Entertainment, sat down with...

Scott Wells- Clear Channel Outdoor Americas

Scott Wells- Clear Channel Outdoor Americas

Scott Wells, CEO of Clear Channel Outdoor Americas, sat down with host...

Sebastian Jespersen & Stan Rapp, Release the Power of Entangled Marketing: Moving Beyond Engagement

Sebastian Jespersen & Stan Rapp, Release the Power of Entangled Marketing: Moving Beyond Engagement

Sebastian Jespersen and Stan Rapp, authors of Release the Power of Entangled...

Self-Confirm the Sale

Self-Confirm the Sale

Don’t you want your customers to know they made the right decision...

Shift Ahead: Stay Relevant in a Fast-Changing World

Shift Ahead: Stay Relevant in a Fast-Changing World

So many of us are familiar with phrases like “get the right...

Social Media Customer Care Cannot Be Ignored

Social Media Customer Care Cannot Be Ignored

It’s been said that customer service is the new marketing. If that...

Sometimes It’s Just the Right Thing to Do

Sometimes It’s Just the Right Thing to Do

Customer Service Expert Shep Hyken discusses how sometimes it’s just the right...

Strike the Balance Between the Digital Experience and the Human Experience

Strike the Balance Between the Digital Experience and the Human Experience

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Stu Heinecke, How to Get a Meeting with Anyone

Stu Heinecke, How to Get a Meeting with Anyone

Stu Heinecke, author of How to Get a Meeting with Anyone: The...

Tajuana Ross, The LinkedIn Professor: Class is Now in Session

Tajuana Ross, The LinkedIn Professor: Class is Now in Session

Tajuana Ross, author of The LinkedIn Professor: “Class is Now in Session.”...

The Art of the Strategic Ask

The Art of the Strategic Ask

How to make an ask to get the answer you want in...

The Difference Between Customer Focused, and … NOT

The Difference Between Customer Focused, and … NOT

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

The More You Give the More You Get – A Powerful CX Strategy

The More You Give the More You Get – A Powerful CX Strategy

Today, I’m going to discuss the concept of the more you give...

The Wow Factor

The Wow Factor

“The WOW! Factor,” boils down to one thing; exceeding the expectations of...

Three C’s of Customer Service

Three C’s of Customer Service

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Three Truths about Customers

Three Truths about Customers

Progress in Service leads to Progress in Sales. We are ALL in the...

Tim Wales, Kadima.Ventures

Tim Wales, Kadima.Ventures

Host Jeffrey Hayzlett sat down with Tim Wales, CEO and Co-Founder of Kadima.Ventures...

Veronica Parker-Hahn, Former Vice President of Marketing at Oscar Insurance

Veronica Parker-Hahn, Former Vice President of Marketing at Oscar Insurance

During a sit down with Alan Hart, host of Marketing Today on...

Vic Walia, Vice President – Global Brand Marketing at Expedia

Vic Walia, Vice President – Global Brand Marketing at Expedia

Vic Walia, Vice President of Global Brand Marketing at Expedia, spoke with...

Want to Be Successful? Solve Your Customers’ Problems

Want to Be Successful? Solve Your Customers’ Problems

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Welcome the Rise of Progress Leadership

Welcome the Rise of Progress Leadership

“Change is Inevitable, Progress is a Choice.” – Dean Lindsay In this...

What If You Don’t Know the Answer?

What If You Don’t Know the Answer?

What if You Don’t Know An Answer?  Eventually, you are just going...

Who Contributes to the Customer Experience? – EVERYONE!

Who Contributes to the Customer Experience? – EVERYONE!

“Loyalty can be measured and it can be monetized. The sales &...

Wild West Crypto Show Episode #27 – Women in Crypto – Hour 2

Wild West Crypto Show Episode #27 – Women in Crypto – Hour 2

The Wild West Crypto Show and C-Suite are bringing on a Crypto...

WOW Your Customers with a Personalized Customer Experience

WOW Your Customers with a Personalized Customer Experience

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...