Management & Leadership

Episodes

5 Ways To Talk WITH Your Community Not At Them!

5 Ways To Talk WITH Your Community Not At Them!

The future of business is community and everyone online especially the c-suite must change...

Above The Clutter with Pete Krainik Ep 1- The Home Depot – Don’t Buy Into Your Own BS

Above The Clutter with Pete Krainik Ep 1- The Home Depot – Don’t Buy Into Your Own BS

Customer Service. It’s the best kind of marketing that exists. The ability...

Above The Clutter with Pete Krainik Ep 3 – Steinway & Sons – For the First Time in 40 Years

Above The Clutter with Pete Krainik Ep 3 – Steinway & Sons – For the First Time in 40 Years

A 160-year old story about craftsmanship and the pursuit of excellence. A...

Above The Clutter with Pete Krainik Ep 4- St. Louis Cardinals: High and Outside

Above The Clutter with Pete Krainik Ep 4- St. Louis Cardinals: High and Outside

The St. Louis Cardinals. You may know the name from the team’s...

Above The Clutter with Pete Krainik Ep 5-La Quinta-Turndown Service Turn Up Loyalty

Above The Clutter with Pete Krainik Ep 5-La Quinta-Turndown Service Turn Up Loyalty

La Quinta CMO, Julie Cary has one goal in mind: recreate the...

Above The Clutter with Pete Krainik Ep 6 – BBVA – Compass – Random Acts Of Brightness

Above The Clutter with Pete Krainik Ep 6 – BBVA – Compass – Random Acts Of Brightness

BBVA Compass. Global bank with a community focus. For CMO Jennifer Dominiquini,...

Above The Clutter with Pete Krainik Ep 7 – IBM – Man AND Machine

Above The Clutter with Pete Krainik Ep 7 – IBM – Man AND Machine

A 105-year old story about innovation, forward thinking technology, and most importantly,...

Acknowledgement is No Laughing Matter

Acknowledgement is No Laughing Matter

Acknowledging employees is important for C-Suite leaders to do on a regular...

Adapt To Your Customer

Adapt To Your Customer

The discussion of physical stores becoming irrelevant has been a topic of...

Anna Russell, Former GM of Brand Marketing at Audi of America

Anna Russell, Former GM of Brand Marketing at Audi of America

Effie winner Anna Russell, former General Manager of Brand Marketing at Audi...

Antarctic Mike, Leading at 90 Below Zero

Antarctic Mike, Leading at 90 Below Zero

Mike Pierce, or “Antarctic Mike” is the author of Leading at 90 Below...

Anticipate the Needs of Your Customers

Anticipate the Needs of Your Customers

Some of you may be familiar with the 1970’s and 80’s hit...

Are You Keeping Up with Your Customer’s Expectations?

Are You Keeping Up with Your Customer’s Expectations?

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Are You Taking Advantage of Your Greatest Opportunity?

Are You Taking Advantage of Your Greatest Opportunity?

There are many great customer service stories that can serve as a...

Banking with Purpose; Balancing Values and Business

Banking with Purpose; Balancing Values and Business

Why do your bank’s values need to align with your own? Keith...

BE BAD FIRST

BE BAD FIRST

In Be Bad First on C-Suite TV, we’ll talk about Be Bad...

Being Consistent Is Key for Creating Amazing Customer Experiences

Being Consistent Is Key for Creating Amazing Customer Experiences

The short version of my story is this: At a recent conference,...

Better, Stronger, Faster: How to Help Your Team Succeed

Better, Stronger, Faster: How to Help Your Team Succeed

Isn’t it true that you want your C-Suite to be better, stronger,...

Bill Beck, General Manager – Kitchen at Whirlpool Corporation

Bill Beck, General Manager – Kitchen at Whirlpool Corporation

As part of an ongoing series of conversations with 2017 Effie-winning marketers,...

Brian Cuban, Author of The Addicted Lawyer, on C-Suite TV’s The DEAN’s List with Dean Lindsay

Brian Cuban, Author of The Addicted Lawyer, on C-Suite TV’s The DEAN’s List with Dean Lindsay

Brian Cuban, Author of The Addicted Lawyer, on C-Suite TV’s The DEAN’s...

C-Suite Leadership’s Role in Employee Engagement

C-Suite Leadership’s Role in Employee Engagement

To create full customer engagement, C-Suite leaders need to help their employees...

Colleen Sellers, Group Brand Director at Johnson & Johnson

Colleen Sellers, Group Brand Director at Johnson & Johnson

It isn’t uncommon for marketers to deliver a brand message with hope,...

Customer Service, Is It In Your DNA? – CX Lesson

Customer Service, Is It In Your DNA? – CX Lesson

Shep Hyken shares the moment he realized his passion was customer service,...

Dan Negroni, Chasing Relevance

Dan Negroni, Chasing Relevance

Dan Negroni, author of Chasing Relevance: 6 Steps to Understand, Engage, and...

Daniel Burrus, The Anticipatory Organization

Daniel Burrus, The Anticipatory Organization

Daniel Burrus, author of The Anticipatory Organization: Turn Disruption and Change Into...

Digital Marketing Has Skipped The Trust Funnel

Digital Marketing Has Skipped The Trust Funnel

I was fired up on this episode to talk about a wide...

Do Loyalty Programs Really Create Loyalty?

Do Loyalty Programs Really Create Loyalty?

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Do Your Employees Understand CX & Customer Service?

Do Your Employees Understand CX & Customer Service?

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Don’t Blame Me I Just Work Here

Don’t Blame Me I Just Work Here

Shep Hyken shares a lesson inspired by the phrase “don’t blame me...

Don’t Just Check Off a Box – Engage!

Don’t Just Check Off a Box – Engage!

With so much emphasis on employee engagement, why does the C-Suite continue...

Don’t Lose Your Best Employees to Burnout

Don’t Lose Your Best Employees to Burnout

Although they may sound similar, burnout is not the same as disengagement....

Dr. James Kelley, The Crucible’s Gift

Dr. James Kelley, The Crucible’s Gift

Dr. James Kelley, author of The Crucible’s Gift: 5 Lessons from Authentic...

Effective Leadership and Employee Engagement

Effective Leadership and Employee Engagement

C-Suite leaders must realize that employees are looking for much more than...

Employee Engagement – Just Can’t Get Enough

Employee Engagement – Just Can’t Get Enough

In the C-Suite, you are busy – your employees are too! With...

Employee Engagement and the Department of Commerce

Employee Engagement and the Department of Commerce

Great ideas for employee engagement abound – if your C-Suite leaders know...

Employee Engagement by Committee

Employee Engagement by Committee

It doesn’t take a lot of time, money, and effort for C-Suite...

Employee Engagement Starts at the Top

Employee Engagement Starts at the Top

If you’re looking for a surefire way to boost employee engagement and...

Employee Engagement Through a Well-Defined Vision

Employee Engagement Through a Well-Defined Vision

If you, as a C-Suite leader, were to wave a magic wand...

Employee Experience Lesson: Try the Coffee

Employee Experience Lesson: Try the Coffee

Shep Hyken discusses that the quality of coffee (and other little perks)...

Engaging Employees by Promoting from Within

Engaging Employees by Promoting from Within

The focus of the C-suite is to keep their top talent from...

Engaging Employees Involves Generosity of Spirit

Engaging Employees Involves Generosity of Spirit

If your C-Suite team thinks that being generous in the workplace means...

Engaging Multiple Generations in the Workplace

Engaging Multiple Generations in the Workplace

In just about every organization, the C-Suite is dealing with a blend...

Engaging Today by Changing for the Future

Engaging Today by Changing for the Future

Between the different generations in the workplace today, and the increasing technology...

Ep. 11: Find Your Niche

Ep. 11: Find Your Niche

This week’s innovators are all about catering to niche markets. From underwear-lining...

Episode #2 – Tell Them What They Can Become!

Episode #2 – Tell Them What They Can Become!

Episode #2 – Tell Them What They Can Become! – Emotions are...

Episode #5 – The Finale Part #1

Episode #5 – The Finale Part #1

Episode #5 – The Finale Part #1 – Just when the contestants...

Episode 4: Bob McCarthy, CEO of Cheyenne Construction

Episode 4: Bob McCarthy, CEO of Cheyenne Construction

Join C-Suite host, Jason Forrest, as he interviews Bob McCarthy who has...

Five Ways to Disrupt Your Competition with Customer Service

Five Ways to Disrupt Your Competition with Customer Service

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Frans de Groot, The Seven Laws of Guaranteed Growth

Frans de Groot, The Seven Laws of Guaranteed Growth

Frans de Groot, author of The Seven Laws of Guaranteed Growth: BITSING:...

From Smart to Wise

From Smart to Wise

Just because you’re a smart person doesn’t mean that you make wise...

From the Battlefield to “The Brickyard” with USN retired David Tilton

From the Battlefield to “The Brickyard” with USN retired David Tilton

Guest David Tilton shares his amazing journey that took him from the...

George Felix, Director of Brand Communications at KFC

George Felix, Director of Brand Communications at KFC

In this week’s 2017 Winner Spotlight, Alan Hart, creator and host of...

GETTING BETTER AT DELEGATING

GETTING BETTER AT DELEGATING

In this episode of the Proteus Leader Show on C-Suite TV you can see an...

Getting to Know You

Getting to Know You

Remember the Bob Seeger song, “Feel like a number?” In the C-Suite...

Give Customers What They Need – Don’t Just Give Them What They Want

Give Customers What They Need – Don’t Just Give Them What They Want

Shep Hyken, Customer Service & Experience Expert, discusses why you should offer...

GIVING FEEDBACK

GIVING FEEDBACK

Over the past two decades, my colleagues and I have coached and...

Go the Extra Mile

Go the Extra Mile

Going the extra mile is an old expression. It describes people who...

How Authenticity Drives Audience Action!

How Authenticity Drives Audience Action!

Authenticity has become something that is harder to derive from this digital...

How Customer Experience Can Lead to Customer Loyalty

How Customer Experience Can Lead to Customer Loyalty

How can you create an unexpected and amazing experience? Sometimes a Moment...

How Poor Customer Service Can Lead to Big Losses!

How Poor Customer Service Can Lead to Big Losses!

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

How To Become A Professional Keynote Speaker

How To Become A Professional Keynote Speaker

On this episode of FOMOFanz here on C-Suite TV I discuss my...

How to Create a Cost Effective Action Plan

How to Create a Cost Effective Action Plan

Everyone has goals, but some people seem to be more successful than...

How to Disrupt Your Competition

How to Disrupt Your Competition

Shep Hyken, Customer Service & Experience Expert, discusses how you can disrupt...

How to Turn a Puck to the Face into a Moment of Magic®

How to Turn a Puck to the Face into a Moment of Magic®

I love a good hockey game, and my favorite team is the St....

How to Use a Customer Satisfaction Survey to Your Advantage

How to Use a Customer Satisfaction Survey to Your Advantage

How important are customer surveys? Peter Drucker’s old saying comes to mind:...

How Unrealistic Expectations Dampen Employee Engagement

How Unrealistic Expectations Dampen Employee Engagement

Yes, C-Suite leaders want to set ambitious goals for their employees to...

If You Build This, They Will Stay

If You Build This, They Will Stay

Every C-Suite executive must face the fact that there are some employees...

Is Your Customer Experience in Balance with Your Employee Experience? – CX Lesson

Is Your Customer Experience in Balance with Your Employee Experience? – CX Lesson

Shep Hyken shares the importance of the employee’s experience in relationship to...

It’s Not Enough to Survey – You Must ACT

It’s Not Enough to Survey – You Must ACT

Why don’t C-Suite leaders survey their employees? It’s usually not due to...

Jack Myers, The Future of Men

Jack Myers, The Future of Men

Jack Myers, author of The Future of Men: Masculinity in the 21st...

Jamie Crosbie, The Power of 2

Jamie Crosbie, The Power of 2

Jamie Crosbie, author of The Power of 2: Exponential Sales Leadership believes...

Jeff Wurtzel, Marketing Director at Mars Wrigley

Jeff Wurtzel, Marketing Director at Mars Wrigley

In this week’s 2017 Winner Spotlight, Alan Hart, host of Marketing Today...

Keith Krach, DocuSign

Keith Krach, DocuSign

Keith Krach has amassed together a long line of highly successful ventures...

Learn from the Customer Service Department of the Year

Learn from the Customer Service Department of the Year

How did Squaremouth win the Stevie? Steve Benna, one of their marketing...

Lee Bartlett, The No. 1 Best Seller

Lee Bartlett, The No. 1 Best Seller

Lee Bartlett, author of The No. 1 Best Seller: A Unique Insight...

Let’s Talk Communication – with Jeanne Stafford

Let’s Talk Communication – with Jeanne Stafford

No matter what you do, great communication skills are critical. Jeanne Stafford,...

Looking for Your “Bob from Accountemps?” With Dawn Fay, District President at Robert Half

Looking for Your “Bob from Accountemps?” With Dawn Fay, District President at Robert Half

Remember Bob from Accountemps? Dawn Fay, District President at Robert Half –...

MAKING AGREEMENTS

MAKING AGREEMENTS

The extent to which we expect other people to read our minds....

Mind Your Business E3 Christine Comaford

Mind Your Business E3 Christine Comaford

In this exclusive C-Suite TV episode, Yitzchok Saftlas sits down with Christine...

Mindy Gibbins-Klein, The Thoughtful Leader

Mindy Gibbins-Klein, The Thoughtful Leader

Mindy Gibbins-Klein is the author of The Thoughtful Leader: How to use...

Never Take Your Eyes Off Your Customers – CX Lesson

Never Take Your Eyes Off Your Customers – CX Lesson

Shep Hyken, Customer Service & Experience Expert, discusses why you should never...

Onboarding Matters to Employee Engagement

Onboarding Matters to Employee Engagement

C-Suite leaders need to realize that the first six months of an...

One Thing You Must Have to Create Amazing Customer Experiences Featuring Guest Michael Redbord

One Thing You Must Have to Create Amazing Customer Experiences Featuring Guest Michael Redbord

A successful customer experience strategy is a result of the company’s culture....

Paving the Way to Employee Engagement

Paving the Way to Employee Engagement

The onboarding process that C-Suite leaders use plays a significant role in...

Phil M Jones, Exactly What to Say

Phil M Jones, Exactly What to Say

Phil M. Jones, author of Exactly What to Say: The Magic Words...

Phrase to Avoid: People Always Complain About That

Phrase to Avoid: People Always Complain About That

Shep Hyken, Customer Service & Experience Expert, discusses what to do when...

Practice Smarter Not Harder

Practice Smarter Not Harder

Practice Smarter Not Harder.  When it comes to media interviews, most people,...

Pragmatic Passion with Joe Battista

Pragmatic Passion with Joe Battista

Welcome to the Business Builders Show with Marty Wolff on C-Suite TV, www.c-suitetv.com....

Richard Marker, Saying “Yes” Wisely

Richard Marker, Saying “Yes” Wisely

Richard Marker, author of Saying Yes Wisely: Insights for the Thoughtful Philanthropist,...

Self-Confirm the Sale

Self-Confirm the Sale

Don’t you want your customers to know they made the right decision...

Servant Leadership with a Smile

Servant Leadership with a Smile

A study from the University of Illinois at Chicago found that when...

Six Steps to Creating a Customer-Focused Culture

Six Steps to Creating a Customer-Focused Culture

Customer service is not a department. It’s a philosophy to be embraced...

Sometimes It’s Just the Right Thing to Do

Sometimes It’s Just the Right Thing to Do

Customer Service Expert Shep Hyken discusses how sometimes it’s just the right...

Sorry Shouldn’t Mean Too Bad

Sorry Shouldn’t Mean Too Bad

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Steve Rizzo, Motivate This

Steve Rizzo, Motivate This

Steve Rizzo, author of Motivate This!: How to Start Each Day with...

Strike the Balance Between the Digital Experience and the Human Experience

Strike the Balance Between the Digital Experience and the Human Experience

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Tajuana Ross, The LinkedIn Professor: Class is Now in Session

Tajuana Ross, The LinkedIn Professor: Class is Now in Session

Tajuana Ross, author of The LinkedIn Professor: “Class is Now in Session.”...

Taking Flight with iFLY CEO Robert Pizzini

Taking Flight with iFLY CEO Robert Pizzini

Host Kevin Neff sits down for a candid conversation with U.S.N. retired,...

TEAM PULSE: FINDING OPPORTUNITIES FOR HIGHER PERFORMANCE

TEAM PULSE: FINDING OPPORTUNITIES FOR HIGHER PERFORMANCE

About 20 years ago, my colleagues and I at Proteus noticed our client...

Terri Levine, Turbocharge

Terri Levine, Turbocharge

Terri Levine, author of Turbocharge: How to Transform Your Business as a...

The 3 T’s That Must Come Before Technology

The 3 T’s That Must Come Before Technology

The world we live in today is no doubt full of change...

The Art of the Strategic Ask

The Art of the Strategic Ask

How to make an ask to get the answer you want in...

The Difference Between Customer Focused, and … NOT

The Difference Between Customer Focused, and … NOT

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

The More You Give the More You Get – A Powerful CX Strategy

The More You Give the More You Get – A Powerful CX Strategy

Today, I’m going to discuss the concept of the more you give...

The Problem With Company Policies

The Problem With Company Policies

Don’t you hate hearing the phrase, “That’s against company policy?” I know...

The Rock Star Life with Mark Schulman

The Rock Star Life with Mark Schulman

Host Kevin Neff sits down with P!NK drummer Mark Schulman as he...

The Science of Change Management

The Science of Change Management

Bringing change to an organization is no piece of cake- especially when...

The Wow Factor

The Wow Factor

“The WOW! Factor,” boils down to one thing; exceeding the expectations of...

Three C’s of Customer Service

Three C’s of Customer Service

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Three Key Questions for Employee Engagement

Three Key Questions for Employee Engagement

When a key employee turns in their notice of resignation, that is...

Tips to Structure Your Day

Tips to Structure Your Day

On this C-Suite episode of the Brian Tracy Success Show, Brian will...

To Serve is Divine

To Serve is Divine

As the lines between personal and professional lives are increasingly blurred, the...

Top 10 Phrases to Avoid in Customer Service

Top 10 Phrases to Avoid in Customer Service

You have a problem. You call the phone number listed on the...

TOUGH CONVERSATIONS

TOUGH CONVERSATIONS

If you ask any ten leaders what’s the hardest part of their...

Toxic Cultures Create Disengagement

Toxic Cultures Create Disengagement

If you’ve ever worked in a toxic culture, you know what a...

Training Means Retaining Your Employees

Training Means Retaining Your Employees

When C-Suite leaders provide opportunities for professional development, they are increasing the...

Treat All Customers Equally – CX Lesson

Treat All Customers Equally – CX Lesson

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Treat Your Employees Like Rock Stars

Treat Your Employees Like Rock Stars

Shep Hyken discusses how when you treat your employees like rock stars,...

Two Most Powerful Words for Employment Engagement

Two Most Powerful Words for Employment Engagement

Some words of wisdom for the C-Suite from Ken Blanchard of “One-Minute Manager”...

Unlocking The Ivory Tower

Unlocking The Ivory Tower

Research and psychology would suggest that you should be very conscious about...

Upgrade Your Staff to Professionals

Upgrade Your Staff to Professionals

The other day I was talking with a gentleman who was as...

Veronica Parker-Hahn, Former Vice President of Marketing at Oscar Insurance

Veronica Parker-Hahn, Former Vice President of Marketing at Oscar Insurance

During a sit down with Alan Hart, host of Marketing Today on...

Want to Be Successful? Solve Your Customers’ Problems

Want to Be Successful? Solve Your Customers’ Problems

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Watch Your Language in the Workplace

Watch Your Language in the Workplace

What gets recognized gets repeated. When C-Suite leaders focus on bad behavior...

What ADHD Can Teach Us About Executive Productivity and Culture!

What ADHD Can Teach Us About Executive Productivity and Culture!

Since being diagnosed ADHD at 31 years old I’ve made it my...

What Doesn’t Get Done, Gets Noticed – Customer Service Lesson Inspired by Jeff Bezos

What Doesn’t Get Done, Gets Noticed – Customer Service Lesson Inspired by Jeff Bezos

Jeff Bezos, the CEO of Amazon, once said, “The best customer service...

When You See Something, Say Something to Improve Employee Engagement

When You See Something, Say Something to Improve Employee Engagement

As a C-Suite leader, it’s important to recognize your team members and...

Who Contributes to the Customer Experience? – EVERYONE!

Who Contributes to the Customer Experience? – EVERYONE!

“Loyalty can be measured and it can be monetized. The sales &...

Wild West Crypto Show Episode #25 Crypto Dinosaurs – Hour 2

Wild West Crypto Show Episode #25 Crypto Dinosaurs – Hour 2

The bulls are buckin’ and the Wild West Crypto Show and C-Suite...

Wild West Crypto Show Episode #28 How Crypto is Making the World a Better Place – Hour 1

Wild West Crypto Show Episode #28 How Crypto is Making the World a Better Place – Hour 1

These cowboys love generosity! This week, the Wild West Crypto Show and...

Wild West Crypto Show Episode #35 | Who is the Hardest Working Man in Crypto?

Wild West Crypto Show Episode #35 | Who is the Hardest Working Man in Crypto?

This week on the Wild West Crypto Show & C-Suite Radio we...

Wild West Crypto Show Episode #36 | Prepping for Washington Elite

Wild West Crypto Show Episode #36 | Prepping for Washington Elite

This week on The Wild West Crypto Show and C-Suite Radio, we...

WOW Your Customers with a Personalized Customer Experience

WOW Your Customers with a Personalized Customer Experience

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...