Management & Leadership

Episodes

“Because I Can!” A Candid Conversation with Global Business Celebrity Jeffrey Hayzlett

“Because I Can!” A Candid Conversation with Global Business Celebrity Jeffrey Hayzlett

 What do Gene Simmons of KISS, cleaning toilets, and drinking bourbon have...

“The Meaning of Life” with Keith Reynold Jennings

“The Meaning of Life” with Keith Reynold Jennings

I’m calling this episode, “The Meaning of Life” and no, it’s not...

#22 Co-elevation: bring out brilliance in team members, with Tricia Benn

#22 Co-elevation: bring out brilliance in team members, with Tricia Benn

Co-elevation – how do you raise people up to bring out their...

#24 Cultivating the INTRApreneur in the workplace, with Dr Irena Yashin-Shaw

#24 Cultivating the INTRApreneur in the workplace, with Dr Irena Yashin-Shaw

What is an intrapreneur? They are an entrepreneur who works inside an...

#25 Self-Leadership: What is it? with Ian Stephens CSP

#25 Self-Leadership: What is it? with Ian Stephens CSP

You’ve got to be constantly evolving or you have no right to...

#26 Magnetic Stories: Business Storytelling, with Gabrielle Dolan

#26 Magnetic Stories: Business Storytelling, with Gabrielle Dolan

We need all the facts and figures and data, but it’s stories...

#27 Unconscious Bias and the Bottom Line, with Dr Helen Turnbull

#27 Unconscious Bias and the Bottom Line, with Dr Helen Turnbull

Why is it important for organizations to be thinking about inclusion and...

#29 Psychological safety in the workplace, with Nina Sunday

#29 Psychological safety in the workplace, with Nina Sunday

The Google company’s People Lab Project Aristotle investigated the attributes of a...

#30 Integrity: cultivating the habit,  with Stuart Brody

#30 Integrity: cultivating the habit, with Stuart Brody

If you start telling even white lies on small things, a process...

#31 Perfection: the problem with pursuing it, with Lynne Cazaly

#31 Perfection: the problem with pursuing it, with Lynne Cazaly

Unreasonably high standards on projects, tasks and pieces of work can slow...

#32 The Customer Experience Advantage, with David Avrin CSP

#32 The Customer Experience Advantage, with David Avrin CSP

Customers today care less about your marketing claims and more about your...

#33 Unwritten Ground Rules – UGRs® – that affect culture, with Steve Simpson

#33 Unwritten Ground Rules – UGRs® – that affect culture, with Steve Simpson

UGRs® – Unwritten Ground Rules – are people’s perceptions of ‘this is...

#34 Executive Presence: How to build it, with Pamela Wigglesworth

#34 Executive Presence: How to build it, with Pamela Wigglesworth

What is Executive Presence? Is there a difference in Executive Presence in...

#35 Hero Leadership and the Hero Factor, with celebrity CEO, Jeffrey Hayzlett

#35 Hero Leadership and the Hero Factor, with celebrity CEO, Jeffrey Hayzlett

What are the traits of a “hero leader?” Can anyone become one?...

#36 Elevate your Leadership, with Robert Pizzini

#36 Elevate your Leadership, with Robert Pizzini

Robert Pizzini discusses how to sustain and advance a high-performing team by...

#MeToo Crisis Communications – Mike Paul, The Reputation Doctor

#MeToo Crisis Communications – Mike Paul, The Reputation Doctor

Mike Paul, the Reputation Doctor®, who has advised high profile women, men...

10 Reasons Why Your Customers Choose to do Business with You

10 Reasons Why Your Customers Choose to do Business with You

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares ten...

10 Ways Companies Create Friction for Customers

10 Ways Companies Create Friction for Customers

Shep Hyken, Customer Service & Experience Expert, Author, & Speaker shares 10...

2018 ISM 30 Under 30 Megawatt Winner Charlotte de Brabandt

2018 ISM 30 Under 30 Megawatt Winner Charlotte de Brabandt

ISM 30 Under 30 Megawatt Winner Charlotte de Brabandt at ISM2018 in...

3 C’s of Customer Service – Episode 2

3 C’s of Customer Service – Episode 2

Welcome to episode two of “Be Amazing or Go Home!” Shep has...

5 Leadership Strategies to Maximize Personality for Performance

5 Leadership Strategies to Maximize Personality for Performance

C-Suite TV interview with Pat Tamalkloe on The Nonprofit Exchange. Leaders are...

5 Ways To Talk WITH Your Community Not At Them!

5 Ways To Talk WITH Your Community Not At Them!

The future of business is community and everyone online especially the c-suite must change...

A Doctor’s Prescription for Good Customer Service – Create a Win-Wynn

A Doctor’s Prescription for Good Customer Service – Create a Win-Wynn

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares the...

A Power Shift in Focus

A Power Shift in Focus

Funny Keynote Speaker Steve Rizzo reveals what truly happy, optimistic and successful...

A Reason to Smile During the COVID-19 Pandemic

A Reason to Smile During the COVID-19 Pandemic

My buddy and fellow professional keynote speaker, Joey Coleman, is one smart...

A Recipe for Amazing Customer Service

A Recipe for Amazing Customer Service

As we approach Thanksgiving, I can’t stop thinking about turkey and stuffing—and...

A Thanksgiving Thought Leadership Extravaganza

A Thanksgiving Thought Leadership Extravaganza

The tables are turned as I invite the community of CoronaTV onto...

Above The Clutter with Pete Krainik Ep 1- The Home Depot – Don’t Buy Into Your Own BS

Above The Clutter with Pete Krainik Ep 1- The Home Depot – Don’t Buy Into Your Own BS

Customer Service. It’s the best kind of marketing that exists. The ability...

Above The Clutter with Pete Krainik Ep 3 – Steinway & Sons – For the First Time in 40 Years

Above The Clutter with Pete Krainik Ep 3 – Steinway & Sons – For the First Time in 40 Years

A 160-year old story about craftsmanship and the pursuit of excellence. A...

Above The Clutter with Pete Krainik Ep 4- St. Louis Cardinals: High and Outside

Above The Clutter with Pete Krainik Ep 4- St. Louis Cardinals: High and Outside

The St. Louis Cardinals. You may know the name from the team’s...

Above The Clutter with Pete Krainik Ep 5-La Quinta-Turndown Service Turn Up Loyalty

Above The Clutter with Pete Krainik Ep 5-La Quinta-Turndown Service Turn Up Loyalty

La Quinta CMO, Julie Cary has one goal in mind: recreate the...

Above The Clutter with Pete Krainik Ep 6 – BBVA – Compass – Random Acts Of Brightness

Above The Clutter with Pete Krainik Ep 6 – BBVA – Compass – Random Acts Of Brightness

BBVA Compass. Global bank with a community focus. For CMO Jennifer Dominiquini,...

Above The Clutter with Pete Krainik Ep 7 – IBM – Man AND Machine

Above The Clutter with Pete Krainik Ep 7 – IBM – Man AND Machine

A 105-year old story about innovation, forward thinking technology, and most importantly,...

Acknowledgement is No Laughing Matter

Acknowledgement is No Laughing Matter

Acknowledging employees is important for C-Suite leaders to do on a regular...

Adao: ‘Problems create opportunity, so take action to create your dream business’

Adao: ‘Problems create opportunity, so take action to create your dream business’

Is it possible to launch a start-up in 30 days? Founder of...

Adapt To Your Customer

Adapt To Your Customer

The discussion of physical stores becoming irrelevant has been a topic of...

Alan Davis – President & CEO of i5 Services

Alan Davis – President & CEO of i5 Services

Manufacturing affects us all on a daily basis, yet many believe that...

Allanna Pratt – Become What You Need!

Allanna Pratt – Become What You Need!

Allana Pratt speaks at bLU Talks San Diego and shares a powerful...

Always Do Your Best – Customer Service Lesson

Always Do Your Best – Customer Service Lesson

Shep Hyken, Customer Service & Experience Expert, discusses why you and your...

Amaze It Forward – Create a Better Experience

Amaze It Forward – Create a Better Experience

You’ve probably heard of paying it forward, but how about AMAZING it...

An Unconventional Look at Distraction with guest Nir Eyal #MakingBankS4E27

An Unconventional Look at Distraction with guest Nir Eyal #MakingBankS4E27

MAKING BANK is now a weekly YouTube TV show / iTunes Podcast...

Anna Russell, Former GM of Brand Marketing at Audi of America

Anna Russell, Former GM of Brand Marketing at Audi of America

Effie winner Anna Russell, former General Manager of Brand Marketing at Audi...

Antarctic Mike, Leading at 90 Below Zero

Antarctic Mike, Leading at 90 Below Zero

Mike Pierce, or “Antarctic Mike” is the author of Leading at 90 Below...

Anticipate the Needs of Your Customers

Anticipate the Needs of Your Customers

Some of you may be familiar with the 1970’s and 80’s hit...

Applying “Quantum” thinking to Leadership with Dan Silberberg

Applying “Quantum” thinking to Leadership with Dan Silberberg

I met Dan Silberberg on a C-Suite Sunday Scotch evening. I thought...

Applying Peer Group Learnings to Business Teams with Leo Bottary

Applying Peer Group Learnings to Business Teams with Leo Bottary

In this episode of Training Unleashed, Evan’s guest Leo Bottary, founder and...

Are you assuming “Experienced = Trained” with your most senior reps?

Are you assuming “Experienced = Trained” with your most senior reps?

Most companies today are investing their training efforts and attention on their...

Are you helping your team improve their closing skills?

Are you helping your team improve their closing skills?

Effective sales training is no longer theory based but is now more...

Are you in the Coaching Zone?

Are you in the Coaching Zone?

How much time are you spending in the Coaching Zone as a...

Are You Keeping Up with Your Customer’s Expectations?

Are You Keeping Up with Your Customer’s Expectations?

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Are you successful selling against the Amazon model?

Are you successful selling against the Amazon model?

Have you noticed offering high quality products backed up by great service...

Are you taking advantage of the only four reasons buyers really buy?

Are you taking advantage of the only four reasons buyers really buy?

So why do I want to buy from you? In a competitive...

Are You Taking Advantage of Your Greatest Opportunity?

Are You Taking Advantage of Your Greatest Opportunity?

There are many great customer service stories that can serve as a...

Are you teaching the wrong steps of a sales call?

Are you teaching the wrong steps of a sales call?

What steps of a sales call do you use/teach/coach with your sales...

Are your customer plant tours increasing your competitive advantage?

Are your customer plant tours increasing your competitive advantage?

Ever give prospects or customers tours of your offices, warehouse or manufacturing...

Are your service levels contributing to your competitive advantage?

Are your service levels contributing to your competitive advantage?

Service as a competitive advantage is no longer based on a “Call...

Asking for Feedback Elevates Engagement

Asking for Feedback Elevates Engagement

Your employees want feedback from your C-Suite leaders – probably just not...

Audrey Cooper – Giving Voice to the Voiceless

Audrey Cooper – Giving Voice to the Voiceless

Audrey Cooper combines grit, compassion, and shrewd people strategies to “save the...

Avoid Customer Confusion

Avoid Customer Confusion

Today’s customers are smarter than ever. The online world has given customers...

Bad Timing or Bad Decision

Bad Timing or Bad Decision

Recently, my wife and I went out to dinner. We planned to...

Banking with Purpose; Balancing Values and Business

Banking with Purpose; Balancing Values and Business

Why do your bank’s values need to align with your own? Keith...

Be a Little More Like Apple – Customer Experience Lesson

Be a Little More Like Apple – Customer Experience Lesson

Shep Hyken, Customer Service & Experience Expert, discusses three areas you can...

Be Able to Take a Punch If You Work on the Front Line of Customer Service

Be Able to Take a Punch If You Work on the Front Line of Customer Service

In customer service, you aren’t going to be physically punched out by...

Be as Easy as Ordering Pizza – Convenience Lesson

Be as Easy as Ordering Pizza – Convenience Lesson

Shep Hyken, Customer Service & Experience Expert, discusses how you should be...

BE BAD FIRST

BE BAD FIRST

In Be Bad First on C-Suite TV, we’ll talk about Be Bad...

Be Different From Your Competition

Be Different From Your Competition

Shep Hyken, Customer Service & Experience Expert, Author, & Speaker shares how...

Becoming a Humble Alpha and The Truth Behind Social Media Influencers

Becoming a Humble Alpha and The Truth Behind Social Media Influencers

Business Analyst and Author Steven Kuhn shares how you can “Unleash Your...

Becoming a Storytelling Hero with Dr. Dennis Rebelo

Becoming a Storytelling Hero with Dr. Dennis Rebelo

In this episode of Training Unleashed, Evan speaks with Dr. Dennis Rebelo,...

Being Consistent Is Key for Creating Amazing Customer Experiences

Being Consistent Is Key for Creating Amazing Customer Experiences

The short version of my story is this: At a recent conference,...

Best Customer Feedback Question

Best Customer Feedback Question

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses promises...

Better CX with Open Communication

Better CX with Open Communication

Sometimes customers just stop doing business with us. Wouldn’t it be great...

Better, Stronger, Faster: How to Help Your Team Succeed

Better, Stronger, Faster: How to Help Your Team Succeed

Isn’t it true that you want your C-Suite to be better, stronger,...

Bill Beck, General Manager – Kitchen at Whirlpool Corporation

Bill Beck, General Manager – Kitchen at Whirlpool Corporation

As part of an ongoing series of conversations with 2017 Effie-winning marketers,...

Boost Employee Engagement by Boosting Employee Wellness

Boost Employee Engagement by Boosting Employee Wellness

One important thing for C-Suite leaders to keep in mind is that...

Bosche: ‘Reasons Millennials Are Disrupting The Workplace’

Bosche: ‘Reasons Millennials Are Disrupting The Workplace’

Say what you want, but Millennials are proving big changes come from...

Brand Promise – Have Incredible CX!

Brand Promise – Have Incredible CX!

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses the...

Brandeis: ‘Tips On How To Be More Productive In The New Year’

Brandeis: ‘Tips On How To Be More Productive In The New Year’

It’s that time of year! 2020 is coming to a close, and,...

Brian Cuban, Author of The Addicted Lawyer, on C-Suite TV’s The DEAN’s List with Dean Lindsay

Brian Cuban, Author of The Addicted Lawyer, on C-Suite TV’s The DEAN’s List with Dean Lindsay

Brian Cuban, Author of The Addicted Lawyer, on C-Suite TV’s The DEAN’s...

C-Suite Leadership’s Role in Employee Engagement

To create full customer engagement, C-Suite leaders need to help their employees...

Can you define the steps of your team’s selling process?

Can you define the steps of your team’s selling process?

Do you have a clear definition of the steps of your team’s...

Can you still trust your motivational instincts?

Can you still trust your motivational instincts?

How are you motivating your different team members? Especially the youngest members...

Care More About Your Customer Than The Sale

Care More About Your Customer Than The Sale

It seems that most of the companies that customers love to do...

Carlos Ghosn Arrest: Lessons For Business – David Wagner, David Wagner & Associates

Carlos Ghosn Arrest: Lessons For Business – David Wagner, David Wagner & Associates

Japan-based David Wagner, one of the world’s leading crisis communications training consultants,...

Cats Have a New York Attitude

Cats Have a New York Attitude

Funny inspirational speaker Steve Rizzo conveys to the audience that they have...

Characteristics of a Great Manager

Characteristics of a Great Manager

You’ve probably heard the saying that people don’t leave their job, their...

Charting Man Dan on Curaleaf Holdings Inc (CNSX:CURA) Successful Media Blitz

Charting Man Dan on Curaleaf Holdings Inc (CNSX:CURA) Successful Media Blitz

Charting Man Dan McDermitt, founding partner and analyst with the Chart Guys,...

Coaching Instead of Bossing Leads to Engagement

Coaching Instead of Bossing Leads to Engagement

As most C-Suite leaders have heard, employees don’t quit their jobs, they...

Colleen Sellers, Group Brand Director at Johnson & Johnson

Colleen Sellers, Group Brand Director at Johnson & Johnson

It isn’t uncommon for marketers to deliver a brand message with hope,...

Confirm, Glimpse, and Path with guest Gino Wickman #MakingBank S5E24

Confirm, Glimpse, and Path with guest Gino Wickman #MakingBank S5E24

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Conflict and Negotiation

Conflict and Negotiation

The natural byproduct of open and honest communication is conflict. The more...

Corey Poirier – What I Learned About Customer Service From A Single Mother

Corey Poirier – What I Learned About Customer Service From A Single Mother

Corey Poirier spoke at bLU Talks Harvard about being raised by a...

CoronaCocktails 10.1 – The Grecian Urn, Manos Spanos

CoronaCocktails 10.1 – The Grecian Urn, Manos Spanos

I kick off the ANA Masters of Marketing Partnership with Manos Spanos...

CoronaTV 10.14 – The Filipino Superhero, Dean Aragon

CoronaTV 10.14 – The Filipino Superhero, Dean Aragon

Ferdinand Jesus Velasquez (call me Dean) Aragon is known as “The Brand...

CoronaTV 11.17 – The Motivator, Judi Glova

CoronaTV 11.17 – The Motivator, Judi Glova

Judi Glova specializes in Intuitive Leadership, Resilience & High Performance and after...

CoronaTV 11.9 – The Brand Fuser, Denise Lee Yohn

CoronaTV 11.9 – The Brand Fuser, Denise Lee Yohn

Hey Brand Marketers, ready for some good old fashioned brand nutrition? Well,...

CoronaTV 9.11 – The Listener, Murray Nossel

CoronaTV 9.11 – The Listener, Murray Nossel

Murray Nossel is a storyteller who – since COVID – has pivoted...

CoronaTV 9.16 – The Marketing Leader, Jeffrey Hayzlett

CoronaTV 9.16 – The Marketing Leader, Jeffrey Hayzlett

Jeffrey Hayzlett is a global business celebrity, primetime television and podcast show...

CoronaTV 9.25 – The Head Honcho, Bob Liodice

CoronaTV 9.25 – The Head Honcho, Bob Liodice

Bob Liodice is the man. He is CEO of the Association of...

Could running sales campaigns next year increase your team’s effectiveness?

Could running sales campaigns next year increase your team’s effectiveness?

Are your sales team members asking the same tired old reactive questions...

Creating a Framework for Well-Being with Paul Sherman

Creating a Framework for Well-Being with Paul Sherman

In this episode, Evan speaks with Paul Sherman, executive coach and co-founder...

Creating a Passionate Workforce with Jacqueline Throop-Robinson

Creating a Passionate Workforce with Jacqueline Throop-Robinson

In this episode of Training Unleashed, Evan speaks with Jacqueline Throop-Robinson, best-selling...

Creating a Workplace that Works

Creating a Workplace that Works

When employees feel that their personal values match those of the C-Suite...

Creating an AND culture with Chris Fuller

Creating an AND culture with Chris Fuller

In this episode of Training Unleashed, Evan speaks with Chris Fuller, president...

Creative Problem Solving for Better CX

Creative Problem Solving for Better CX

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses the...

Customer Loyalty: Give Up Sex For Amazon?

Customer Loyalty: Give Up Sex For Amazon?

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses customer...

Customer Service Lessons From the Best Unknown Companies

Customer Service Lessons From the Best Unknown Companies

I’m often asked what the best way to disrupt the competition is....

Customer Service May Not Be Your First Priority, and That’s Okay

Customer Service May Not Be Your First Priority, and That’s Okay

Do you focus more on customer service or company culture? If you...

Customer Service Strategies

Customer Service Strategies

Research shows that we never hear from 96% of the people that...

Customer Service Training is Not What You Think it is

Customer Service Training is Not What You Think it is

Many companies have a great focus on providing an excellent or, as...

Customer Service vs. Customer Experience

Customer Service vs. Customer Experience

Shep Hyken explains how three iconic brands are delivering the complete customer...

Customer Service vs. Customer Experience – Episode 8

Customer Service vs. Customer Experience – Episode 8

Shep Hyken explains how three iconic brands are delivering the complete customer...

Customer Service, Is It In Your DNA? – CX Lesson

Customer Service, Is It In Your DNA? – CX Lesson

Shep Hyken shares the moment he realized his passion was customer service,...

Dan Negroni, Chasing Relevance

Dan Negroni, Chasing Relevance

Dan Negroni, author of Chasing Relevance: 6 Steps to Understand, Engage, and...

Daniel Burrus, The Anticipatory Organization

Daniel Burrus, The Anticipatory Organization

Daniel Burrus, author of The Anticipatory Organization: Turn Disruption and Change Into...

Data Best Practices with Dr. John Johnson

Data Best Practices with Dr. John Johnson

This week Evan Hackel sits down with Dr. John Johnson. John founded...

De-evolution of a Business – How to Stay Relevant to Your Customers

De-evolution of a Business – How to Stay Relevant to Your Customers

Is your business de-evolving? Or do you have growth? If you want...

Debra Kasowski Speaks at bLU Talks U of A

Debra Kasowski Speaks at bLU Talks U of A

Debra Kasowski speaks at bLU Talks U of A and shares a...

Deliver on the Entire Customer Experience – Learn from 3 Great CX Companies

Deliver on the Entire Customer Experience – Learn from 3 Great CX Companies

Do you know how to deliver on the entire customer experience? Take...

Digital Marketing Has Skipped The Trust Funnel

Digital Marketing Has Skipped The Trust Funnel

I was fired up on this episode to talk about a wide...

Do Loyalty Programs Really Create Loyalty?

Do Loyalty Programs Really Create Loyalty?

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Do the Right Thing – A Habit Worth Mastering

Do the Right Thing – A Habit Worth Mastering

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses doing...

Do You Take Responsibility When Things Go Wrong?

Do You Take Responsibility When Things Go Wrong?

In a recent video, I talked about the concept of giving recognition...

Do Your Employees Get the Recognition They Deserve?

Do Your Employees Get the Recognition They Deserve?

There are some pretty important people in your organization, and I bet...

Do Your Employees Understand CX & Customer Service?

Do Your Employees Understand CX & Customer Service?

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Doing Business in Japan, and a Big Marketing Lesson from Marshall Amplifiers

Doing Business in Japan, and a Big Marketing Lesson from Marshall Amplifiers

I recently went to Japan, the land of sushi, sumo, and sake,...

Don’t Be Lazy – Go the Extra Inch for Customers

Don’t Be Lazy – Go the Extra Inch for Customers

Do you give your customers the little extra time they deserve? Like...

Don’t Blame Me I Just Work Here

Don’t Blame Me I Just Work Here

Shep Hyken shares a lesson inspired by the phrase “don’t blame me...

Don’t Just Check Off a Box – Engage!

With so much emphasis on employee engagement, why does the C-Suite continue...

Don’t Lose Your Best Employees to Burnout

Although they may sound similar, burnout is not the same as disengagement....

Dr. James Kelley, The Crucible’s Gift

Dr. James Kelley, The Crucible’s Gift

Dr. James Kelley, author of The Crucible’s Gift: 5 Lessons from Authentic...

Dr. Jeffrey Magee Highlights Leadership Competencies

Dr. Jeffrey Magee Highlights Leadership Competencies

Dr. Jeffrey Magee Highlights Leadership Competencies Jeff Magee is the author of...

Driving business value through DEI with Frank Clark

Driving business value through DEI with Frank Clark

In this episode of Training Unleashed, Evan talks to Frank Clark, a...

Effective Leadership and Employee Engagement

Effective Leadership and Employee Engagement

C-Suite leaders must realize that employees are looking for much more than...

Effective Leadership Strategies

Effective Leadership Strategies

It’s Not Just Positional, It’s Personal: Leadership Through High Impact Communication Leaders...

Elevate Your Engagement Levels, How to Move the Needle on Employee Engagement

Elevate Your Engagement Levels, How to Move the Needle on Employee Engagement

Having a wellbeing program is pointless if your employees don’t participate. And...

Elevating Employee Wellness and Mental Health (1)

Elevating Employee Wellness and Mental Health (1)

Elevating Employee Wellness and Mental Health. With pandemic-related stress, anxiety, and depression taking...

Eliminate Friction with Proactive Customer Support

Eliminate Friction with Proactive Customer Support

Are you able to solve your customer’s problems proactively? To create more...

Embrace Change: the Biggest Inspiration of My Life

Embrace Change: the Biggest Inspiration of My Life

Keynote speaker Steve Rizzo shows audiences worldwide, in this inspiring true story,...

Emotional Intelligence

Emotional Intelligence

The five components that make up emotional intelligence are self-awareness, self-regulation, motivation,...

Employee Engagement – Just Can’t Get Enough

In the C-Suite, you are busy – your employees are too! With...

Employee Engagement and the Department of Commerce

Employee Engagement and the Department of Commerce

Great ideas for employee engagement abound – if your C-Suite leaders know...

Employee Engagement Begins with a Vision

Employee Engagement Begins with a Vision

Many corporate vision statements are a result of too much wordsmithing in...

Employee Engagement by Committee

Employee Engagement by Committee

It doesn’t take a lot of time, money, and effort for C-Suite...

Employee Engagement in the “Next Normal”

Employee Engagement in the “Next Normal”

Employee Engagement in the “Next Normal.” As the economy starts to reopen after...

Employee Engagement Starts at the Top

Employee Engagement Starts at the Top

If you’re looking for a surefire way to boost employee engagement and...

Employee Engagement Through a Well-Defined Vision

Employee Engagement Through a Well-Defined Vision

If you, as a C-Suite leader, were to wave a magic wand...

Employee Experience Lesson: Try the Coffee

Employee Experience Lesson: Try the Coffee

Shep Hyken discusses that the quality of coffee (and other little perks)...

Empower Employees to Say Yes

Empower Employees to Say Yes

I’m going to discuss the idea of saying “yes” to your customers....

Engage is a verb.

Engage is a verb.

Here’s something that C-Suite leaders may not realize – most employees don’t...

Engaged Employees are Brand Ambassadors

Engaged Employees are Brand Ambassadors

When C-Suite leaders have employees who are excited about their jobs, they...

Engagement and the WFH (Work from Home) Workplace

Engagement and the WFH (Work from Home) Workplace

Engagement and the WFH (Work from Home) Workplace. The COVID-19 pandemic caused many...

Engagement Comes from Connection

Engagement Comes from Connection

Employees want to work for businesses where they know, like and trust...

Engagement Starts At The Top

Engagement Starts At The Top

One thing that C-Suite leaders may have heard is that people don’t...

Engaging Employees by Promoting from Within

Engaging Employees by Promoting from Within

The focus of the C-suite is to keep their top talent from...

Engaging Employees Involves Generosity of Spirit

Engaging Employees Involves Generosity of Spirit

If your C-Suite team thinks that being generous in the workplace means...

Engaging Multiple Generations in the Workplace

Engaging Multiple Generations in the Workplace

In just about every organization, the C-Suite is dealing with a blend...

Engaging Today by Changing for the Future

Engaging Today by Changing for the Future

Between the different generations in the workplace today, and the increasing technology...

Enjoy the Journey or Pay the Price

Enjoy the Journey or Pay the Price

Funny Motivational Speaker Steve Rizzo talks about the importance of enjoying yourself...

Ep. 11: Find Your Niche

Ep. 11: Find Your Niche

This week’s innovators are all about catering to niche markets. From underwear-lining...

Ep1 – Pilot – Introducing the Get Attitude Podcast

Ep1 – Pilot – Introducing the Get Attitude Podcast

Do you have attitude? The RIGHT attitude? The Get Attitude Podcast with...

Ep10 – JJ Birden

Ep10 – JJ Birden

JJ Birden is a former professional American football player who was selected...

Ep10 – Lori Wilson Bridging the GAP by Trusting the Process – Booster #2

Ep10 – Lori Wilson Bridging the GAP by Trusting the Process – Booster #2

Lori Wilson is an Emmy Award winning news anchor and reporter, entrepreneur,...

Ep11 – Dan Jourdan

Ep11 – Dan Jourdan

Dan Jourdan is an entrepreneur who has risen up in the ranks...

Ep14 – Susan McClain From Real Estate Leader To Entrepreneur – Booster #3

Ep14 – Susan McClain From Real Estate Leader To Entrepreneur – Booster #3

Whether you’re looking to find your personal purpose & passion in life,...

Ep14 – Tom Hopkins

Ep14 – Tom Hopkins

Legendary sales trainer, Tom Hopkins, has been building sales champions around the...

Ep15 – Austin Larr – Booster 3 – Believe In You

Ep15 – Austin Larr – Booster 3 – Believe In You

Bridging the GAP from bartender and $348 per month in income to...

Ep16 – Debbie Biery – Booster #3 – Believe In YOU

Ep16 – Debbie Biery – Booster #3 – Believe In YOU

Special guest Debbie Biery joins C-Suite featured host Glenn Bill on this...

Ep17 – Bill Hart – Booster #3 – Believe In You

Ep17 – Bill Hart – Booster #3 – Believe In You

Bridging the GAP from the worst day in his life to the...

Ep18 –  Booster #4 Introduction – Do More Than You’re Paid For

Ep18 – Booster #4 Introduction – Do More Than You’re Paid For

The GAP – the Get Attitude Podcast is hosted by C-SUITE Headliner Glenn Bill....

Ep2 – Introduction to Glenn Bill’s 10 Attitude Boosters

Ep2 – Introduction to Glenn Bill’s 10 Attitude Boosters

To guard against the negativity in the world, in your work and...

Ep20 – Steve Jacobson – Fairway Mortgage – Booster #4 – Do More Than You’re Paid For

Ep20 – Steve Jacobson – Fairway Mortgage – Booster #4 – Do More Than You’re Paid For

Steve Jacobson talks about letting peace be your referee. As founder and...

Ep21 – Dave Savage – Booster #4 Do More Than You’re Paid For

Ep21 – Dave Savage – Booster #4 Do More Than You’re Paid For

Bridging The Gap From Consumption To Creation To Clarity. The GAP – the...

Ep22 – Gary Brackett – Bridging the GAP from walk-on in college to Super Bowl Champ

Ep22 – Gary Brackett – Bridging the GAP from walk-on in college to Super Bowl Champ

From college to the NFL, Gary has always been a walk-on.But it’s...

Ep23 – Introduction to Booster #5 – Have A Mentor, Copy Him or Her

Ep23 – Introduction to Booster #5 – Have A Mentor, Copy Him or Her

C-suite headliner Glenn Bill presents the kickoff to month #5 with Booster...

Ep25 – Joe Reitz – Building Your Foundation Through Mentorship

Ep25 – Joe Reitz – Building Your Foundation Through Mentorship

Joseph David Reitz (born August 24, 1985) is a former American football...

Ep26 – Brad Lea, Founder, Chairman & CEO of LightSpeed VT online training platform

Ep26 – Brad Lea, Founder, Chairman & CEO of LightSpeed VT online training platform

The GAP – the Get Attitude Podcast is hosted by C-SUITE Headliner Glenn Bill...

Ep28 – Booster #6 introduction – Control Your Emotions

Ep28 – Booster #6 introduction – Control Your Emotions

Think about the biggest mistake you’ve ever made in your life. Were...

Ep29 – Renée Piane – The Love Designer – Bridging the GAP by Getting real about LOVE

Ep29 – Renée Piane – The Love Designer – Bridging the GAP by Getting real about LOVE

Bridging the GAP by Getting real about LOVE. Join C-Suite headliner Glenn Bill...

Ep3 – Dr. Chuck Dietzen From Closet to Global Healer – Booster #1: Be Nice

Ep3 – Dr. Chuck Dietzen From Closet to Global Healer – Booster #1: Be Nice

We’re leading off our first set of interviews on Attitude Booster #1:...

Ep30 – Beth McKinley – Bridging the GAP from Crying in a closet to self empowerment

Ep30 – Beth McKinley – Bridging the GAP from Crying in a closet to self empowerment

Beth McKinley is a Health Coach and Motivational Speaker at GET UP...

Ep31 – Brian J Bill, NCC, LMHC & LCAC – IU Health

Ep31 – Brian J Bill, NCC, LMHC & LCAC – IU Health

Bridging the GAP for broken people and relationships. Join C-Suite headliner Glenn Bill...

Ep33 – SPECIAL EPISODE – Stories Of Black America

Ep33 – SPECIAL EPISODE – Stories Of Black America

C-Suite headliner Glenn Bill invites 4 black men, Allan Halliburton, Raphael Coffee,...

Ep35 – Jeffrey Gitomer

Ep35 – Jeffrey Gitomer

Jeffrey Gitomer is an American author, professional speaker, and business trainer, who...

Ep36 – Jennifer Gitomer – Bridging the GAP in a New York minute

Ep36 – Jennifer Gitomer – Bridging the GAP in a New York minute

Jennifer Gitomer is a renowned national sales and sales management expert. She’s...

Ep38 –  Tom Allen – Indiana Football Head Coach

Ep38 – Tom Allen – Indiana Football Head Coach

Bridging the GAP thru the LEO Philosophy. IU Football Head Coach Tom...

Ep39 – Booster #8 Introduction – Love Adversity

Ep39 – Booster #8 Introduction – Love Adversity

C-Suite headliner Glenn Bill introduces Booster #8, Love Adversity and announces his...

Ep4 – Laura DiBenedetto

Ep4 – Laura DiBenedetto

Laura DiBenedetto is the #1 Bestselling Author of The Six Habits, CEO...

Ep4 – Tracy Hutton

Ep4 – Tracy Hutton

Can you be a manager and be nice around the office? C-Suite...

Ep40 – Eric Forney

Ep40 – Eric Forney

Discover the Difference Between Selling and Settling. Join C-Suite headliner Glenn Bill for...

Ep41 – Greg Reid

Ep41 – Greg Reid

C-Suite headliner Glenn Bill chats with Keynote Speaker and Author, Greg Reid....

Ep42 – Gannon Switzer – Booster #8 Love Adversity

Ep42 – Gannon Switzer – Booster #8 Love Adversity

At the time of this recording, Gannon Switzer was Vice President –...

Ep43 – David Elson

Ep43 – David Elson

Join C-Suite headliner Glenn Bill for this fascinating interview....

Ep44 – Introduction to Booster #9 Eat Right and Exercise

Ep44 – Introduction to Booster #9 Eat Right and Exercise

C-Suite headliner Glenn Bill takes this episode to introduced Booster #9 Eat...

Ep45 – Nisan Trotter

Ep45 – Nisan Trotter

Nisan, the Fitness Preacher & 2015 FBS PT of the Year, believes...

Ep48 – Dale Speckman & Graham Wilkerson – Genesis Sports Performance

Ep48 – Dale Speckman & Graham Wilkerson – Genesis Sports Performance

On this episode of the Get Attitude Podcast, C-Suite headliner Glenn Bill...

Ep49 – Introduction to Booster #10 – Become Part of Something Bigger Than Yourself

Ep49 – Introduction to Booster #10 – Become Part of Something Bigger Than Yourself

Join C-Suite headliner Glenn Bill for this fascinating interview....

Ep5 – Garrison Wynn – Booster #1: Be Nice

Ep5 – Garrison Wynn – Booster #1: Be Nice

C-Suite featured host Glenn Bill talks to Garrison Wynn, a top motivational...

Ep50 – Louise Thaxton

Ep50 – Louise Thaxton

Louise Thaxton talks about bridging the GAP from Wonder to Warrior. Louise...

Ep52 – Dujuan Daniels – Bridging the GAP from Mr. Football to Super Bowl Champ

Ep52 – Dujuan Daniels – Bridging the GAP from Mr. Football to Super Bowl Champ

Dujuan Daniels is Assistant Director Of Player Personnel for the Las Vegas...

Ep53 – Les Brown

Ep53 – Les Brown

Leslie Calvin “Les” Brown is an American motivational speaker, author, former radio...

Ep6 – Andy Andrews – Booster #1: Be Nice – From Homelessness to Best-Selling Author

Ep6 – Andy Andrews – Booster #1: Be Nice – From Homelessness to Best-Selling Author

In order to center your attitude towards “nice” you must control your...

Ep6 – Mark Eaton, NBA All-Star, Motivational Speaker, Author and Teamwork Expert

Ep6 – Mark Eaton, NBA All-Star, Motivational Speaker, Author and Teamwork Expert

Mark Eaton is NBA All-Star, Motivational Speaker, Author and Teamwork Expert. Mark...

Ep7 – Dr. Ezekiel Taylor

Ep7 – Dr. Ezekiel Taylor

DR. EZEKIEL TAYLOR is a Fire Fighter/Motivational Speaker/Performance Coach/Author at Chicago Fire...

Ep7 – Introducing Booster #2: Have a Big Goal

Ep7 – Introducing Booster #2: Have a Big Goal

Realizing a dream begins with realizing that you are in control of...

Ep8 – Matt De La Cruz – Winning Minds

Ep8 – Matt De La Cruz – Winning Minds

Having a big goal begins with self-belief, but what happens when you’re...

Episode #2 – Tell Them What They Can Become!

Episode #2 – Tell Them What They Can Become!

Episode #2 – Tell Them What They Can Become! – Emotions are...

Episode #5 – The Finale Part #1

Episode #5 – The Finale Part #1

Episode #5 – The Finale Part #1 – Just when the contestants...

Episode 4: Bob McCarthy, CEO of Cheyenne Construction

Episode 4: Bob McCarthy, CEO of Cheyenne Construction

Join C-Suite host, Jason Forrest, as he interviews Bob McCarthy who has...

Eric Michrowski – CEO and Founder of Propulo Consulting, PART 2

Eric Michrowski – CEO and Founder of Propulo Consulting, PART 2

With businesses constantly moving and growing and technology constantly changing sometimes its...

Establishing a Noble Purpose with Elizabeth Lotardo

Establishing a Noble Purpose with Elizabeth Lotardo

In this energizing episode of Training Unleashed, Evan speaks with Elizabeth Lotardo,...

Excellence Now: Extreme Humanism with Tom Peters

Excellence Now: Extreme Humanism with Tom Peters

There are many names people might use to describe Tom Peters: best...

Feyzi Fatehi – CEO of Corent Technologies

Feyzi Fatehi – CEO of Corent Technologies

Watch “SaaS CEO Success TV” on C-Suite TV to find out how...

Finding Your Happiness: Funny Man, Sad Story

Finding Your Happiness: Funny Man, Sad Story

Motivational Keynote Speaker Steve Rizzo emphasizes the pitfalls of putting your happiness...

Five Tips for Creating Better Customer Experiences Just in Time for National Customer Service Week

Five Tips for Creating Better Customer Experiences Just in Time for National Customer Service Week

How are you celebrating National Customer Service Week this year? Here are...

Five Ways to Create Loyal Customers

Five Ways to Create Loyal Customers

Shep Hyken, Customer Service & Experience Expert, discusses five ways to create...

Five Ways to Disrupt Your Competition with Customer Service

Five Ways to Disrupt Your Competition with Customer Service

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Five Ways to Elevate Engagement

Five Ways to Elevate Engagement

You may have heard the numbers in the C-Suite – manufacturing employees...

Five Ways to Say Thank You to Customers

Five Ways to Say Thank You to Customers

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares five...

Fixing Workplace Injustice with Kim Scott and Trier Bryant

Fixing Workplace Injustice with Kim Scott and Trier Bryant

In this episode of Training Unleashed, Evan is joined by Kim Scott...

Following Your Own Compass During Times of Change with Kris Girrell

Following Your Own Compass During Times of Change with Kris Girrell

This week Evan talks with Kris Girrell, CEO of Interworking Consulting. Kris’...

For Ford Saeks…with Ford Saeks!

For Ford Saeks…with Ford Saeks!

When times get tough (or even when they aren’t), here’s one superpower...

Four Lessons from The Cult Of The Customer

Four Lessons from The Cult Of The Customer

It’s almost here… the updated and revised edition of The Cult of...

Frans de Groot, The Seven Laws of Guaranteed Growth

Frans de Groot, The Seven Laws of Guaranteed Growth

Frans de Groot, author of The Seven Laws of Guaranteed Growth: BITSING:...

Free Ways to Elevate Engagement

Free Ways to Elevate Engagement

Contrary to popular belief, engaging employees does not have to cost a...

From Failure to Redemption to Revival. The Incredible Story of Bob Groves

From Failure to Redemption to Revival. The Incredible Story of Bob Groves

Host Kevin Neff sits down with Corporate Speaker, Leadership Development Coach &...

From Smart to Wise

From Smart to Wise

Just because you’re a smart person doesn’t mean that you make wise...

From the Battlefield to “The Brickyard” with USN retired David Tilton

From the Battlefield to “The Brickyard” with USN retired David Tilton

Guest David Tilton shares the amazing journey that took him from the...

Gender Communication

Gender Communication

If you haven’t noticed, men and women communicate differently. For twenty years...

Generational Communication

Generational Communication

The presentation on Intergenerational Communication in the Workplace has become a very...

George Felix, Director of Brand Communications at KFC

George Felix, Director of Brand Communications at KFC

In this week’s 2017 Winner Spotlight, Alan Hart, creator and host of...

GETTING BETTER AT DELEGATING

GETTING BETTER AT DELEGATING

In this episode of the Proteus Leader Show on C-Suite TV you can see an...

Getting clarity through coaching with David Wood

Getting clarity through coaching with David Wood

In this episode of Training Unleashed, Evan talks to David Wood, high...

Getting to Know You

Getting to Know You

Remember the Bob Seeger song, “Feel like a number?” In the C-Suite...

Give Customers What They Need – Don’t Just Give Them What They Want

Give Customers What They Need – Don’t Just Give Them What They Want

Shep Hyken, Customer Service & Experience Expert, discusses why you should offer...

GIVING FEEDBACK

GIVING FEEDBACK

Over the past two decades, my colleagues and I have coached and...

Go the Extra Mile

Go the Extra Mile

Going the extra mile is an old expression. It describes people who...

Grasso & Sun: ‘How To Collaborate Remotely’

Grasso & Sun: ‘How To Collaborate Remotely’

In the realm of working remotely, what’s the most common experience: “Distance...

Gratitude Works in the Workplace

Gratitude Works in the Workplace

Gratitude Works in the Workplace. C-Suite leaders face various challenges and obstacles every...

Greg George: ’90 percent of businesses are from franchise companies.’

Greg George: ’90 percent of businesses are from franchise companies.’

Did you know that more than 90 percent of businesses are from...

Hacking Your Productivity with guest Craig Ballantyne #Making Bank S4E26

Hacking Your Productivity with guest Craig Ballantyne #Making Bank S4E26

MAKING BANK is now a weekly YouTube TV show / iTunes Podcast...

Handling Difficult People

Handling Difficult People

It is estimated the 20–21% of our population can be classified as...

Have you created the best leadership culture to attract the best new reps to your team?

Have you created the best leadership culture to attract the best new reps to your team?

What are you doing to make your leadership culture more motivating and...

Have Your Defined Your Company’s Core Values?

Have Your Defined Your Company’s Core Values?

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses core...

Helping a Remote Workforce Connect and Thrive with Guest Mark Morey

Helping a Remote Workforce Connect and Thrive with Guest Mark Morey

In this episode, Evan speaks with Mark Morey, executive coach, culture developer...

How are you maximizing your sales rep Ride-With times?

How are you maximizing your sales rep Ride-With times?

Are you taking full advantage of the coaching opportunities available when you...

How Authenticity Drives Audience Action!

How Authenticity Drives Audience Action!

Authenticity has become something that is harder to derive from this digital...

How Can You Predict What Customers Want or Need?

How Can You Predict What Customers Want or Need?

Can you effectively predict your customer’s wants and needs? To create more...

How Customer Experience Can Lead to Customer Loyalty

How Customer Experience Can Lead to Customer Loyalty

How can you create an unexpected and amazing experience? Sometimes a Moment...

How Do You Deal with Difficult Business Decisions? A Customer Experience Lesson

How Do You Deal with Difficult Business Decisions? A Customer Experience Lesson

How do you handle difficult or tough business decisions? If you want...

How Do You Drive Toward Customer Success?

How Do You Drive Toward Customer Success?

What do golf and customer service have in common? Want to know...

How Do You Really Know If You’re Doing a Good Job?

How Do You Really Know If You’re Doing a Good Job?

I could have titled this video “Box of Donuts Research,” but you...

How frequently are you communicating with your sales team?

How frequently are you communicating with your sales team?

How are you adjusting your frequency and style of communications with each...

How Imagining Your  Greatest Potential Can Take You to Your Dreams  and Beyond with Angela Cusack

How Imagining Your Greatest Potential Can Take You to Your Dreams and Beyond with Angela Cusack

Angela Cusack is a writer, international motivational speaker, master certified coach to...

How many of your reps can pass the “Hellarewe Bird” test?

How many of your reps can pass the “Hellarewe Bird” test?

How many of your reps can pass the “Hellarewe Bird” test? How...

How old is your team’s “competitive edge?”

How old is your team’s “competitive edge?”

The last sixty years of selling have been a stepped process of...

How Poor Customer Service Can Lead to Big Losses!

How Poor Customer Service Can Lead to Big Losses!

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

How to Avoid Roadblocks to Great Customer Service

How to Avoid Roadblocks to Great Customer Service

What gets in the way of creating a great customer service experience...

How to Be a Customer Service Hero: The Mike Moment

How to Be a Customer Service Hero: The Mike Moment

We’ve all heard the old adage: “It’s better to give than to...

How to Be Competitive – Episode 1

How to Be Competitive – Episode 1

Welcome to episode one of “Be Amazing or Go Home.” You can...

How To Become A Professional Keynote Speaker

How To Become A Professional Keynote Speaker

On this episode of FOMOFanz here on C-Suite TV I discuss my...

How to Create a Cost Effective Action Plan

How to Create a Cost Effective Action Plan

Everyone has goals, but some people seem to be more successful than...

How to Create a Friction-Less Convenient Customer Experience

How to Create a Friction-Less Convenient Customer Experience

Do you know how to create a friction-less and convenient experience for...

How To Create Customer Loyalty – Episode 5

How To Create Customer Loyalty – Episode 5

Welcome to episode five of “Be Amazing or Go Home!” Shep shares...

How to Deal with Angry Customers – Customer Experience Lesson

How to Deal with Angry Customers – Customer Experience Lesson

Have you ever dealt with a customer who was upset over something...

How to Disrupt Your Competition

How to Disrupt Your Competition

Shep Hyken, Customer Service & Experience Expert, discusses how you can disrupt...

How to Engage Employees in Times of Crisis

How to Engage Employees in Times of Crisis

The COVID-19 pandemic changed business – for good. But with all of...

How to Get Your Customers to Say, “I’ll Be Back!”

How to Get Your Customers to Say, “I’ll Be Back!”

Many companies think they have to compare themselves to their competition. They...

How to Keep Customers Coming Back

How to Keep Customers Coming Back

Before you can have loyal customers you must first get them to...

How to Keep Retention High When Unemployment is Low

How to Keep Retention High When Unemployment is Low

In an economy where the unemployment rate has been incredibly low for...

How to Make Your Customer’s Experience Even Better

How to Make Your Customer’s Experience Even Better

How can you create a better experience for your customers? Take a...

How to Practice Gratitude at Work

How to Practice Gratitude at Work

How to Practice Gratitude at Work. C-Suite leaders who excel at work don’t...

How to Put Some Fun into Serious Business

How to Put Some Fun into Serious Business

The other day I was talking to my friend and fellow customer...

How to Tell Customers Bad News (The Right Way)

How to Tell Customers Bad News (The Right Way)

How do you deliver bad news to your customers? If you want...

How to Turn a Puck to the Face into a Moment of Magic®

How to Turn a Puck to the Face into a Moment of Magic®

I love a good hockey game, and my favorite team is the St....

How to Use a Customer Satisfaction Survey to Your Advantage

How to Use a Customer Satisfaction Survey to Your Advantage

How important are customer surveys? Peter Drucker’s old saying comes to mind:...

How Unrealistic Expectations Dampen Employee Engagement

How Unrealistic Expectations Dampen Employee Engagement

Yes, C-Suite leaders want to set ambitious goals for their employees to...

Identifying your blind spots with Candace Sjogren

Identifying your blind spots with Candace Sjogren

In this episode of Training Unleashed, Evan talks to Candace Sjogren, entrepreneur,...

If You Build This, They Will Stay

If You Build This, They Will Stay

Every C-Suite executive must face the fact that there are some employees...

Increasing Employee Retention in Manufacturing

Increasing Employee Retention in Manufacturing

Increasing Employee Retention in Manufacturing. With more than two million manufacturing jobs going...

Inspired Leadership with Chris Fuller

Inspired Leadership with Chris Fuller

I have the pleasure of chatting with Chris Fuller, who is going...

Interpersonal Communication Skills

Interpersonal Communication Skills

Welchlin Keynote Presentations highlight the effective communication techniques that are crucial to...

Is Your Customer Experience in Balance with Your Employee Experience? – CX Lesson

Is Your Customer Experience in Balance with Your Employee Experience? – CX Lesson

Shep Hyken shares the importance of the employee’s experience in relationship to...

It’s Community Time…Oyez Oyez Oh Yay!

It’s Community Time…Oyez Oyez Oh Yay!

Seems I forgot to upload this from last Friday (so you have...

It’s Not Enough to Survey – You Must ACT

Why don’t C-Suite leaders survey their employees? It’s usually not due to...

Jack Myers, The Future of Men

Jack Myers, The Future of Men

Jack Myers, author of The Future of Men: Masculinity in the 21st...

Jamie Crosbie, The Power of 2

Jamie Crosbie, The Power of 2

Jamie Crosbie, author of The Power of 2: Exponential Sales Leadership believes...

Jeff Wurtzel, Marketing Director at Mars Wrigley

Jeff Wurtzel, Marketing Director at Mars Wrigley

In this week’s 2017 Winner Spotlight, Alan Hart, host of Marketing Today...

Jeffrey Hayzlett Shares Leadership Insights for Moving Forward Into a New Age of Effectiveness

Jeffrey Hayzlett Shares Leadership Insights for Moving Forward Into a New Age of Effectiveness

Jeffrey Hayzlett Shares Leadership Insights for Moving Forward Into a New Age...

Jeffrey Hayzlett- The Hero Factor

Jeffrey Hayzlett- The Hero Factor

Jeffrey Hayzlett, author of The Hero Factor: How Great Leaders Transform Organizations...

Jolie Glassman – Visits bLU Talks

Jolie Glassman – Visits bLU Talks

Jolie Glassman is owner and operator of South Beach Boxing since 1998....

Josh Knauer: ‘Re-opening early will lead to business failures’

Josh Knauer: ‘Re-opening early will lead to business failures’

To open or not to open? The COVID-19 pandemic has been a...

Keep Breaking Vases with guest Dima Ghawi #MakingBank S5E49

Keep Breaking Vases with guest Dima Ghawi #MakingBank S5E49

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Keith Krach, DocuSign

Keith Krach, DocuSign

Keith Krach has amassed together a long line of highly successful ventures...

Kids Are the Funniest People

Kids Are the Funniest People

Comedian turned Motivational Speaker Steve Rizzo explains why observing the funny ways...

Kimmy speaks at bLU Talks on The #him 2 Movement

Kimmy speaks at bLU Talks on The #him 2 Movement

Kimmy speaks at bLU Talks on-site at the University of Alberta and...

Learn from the Customer Service Department of the Year

Learn from the Customer Service Department of the Year

How did Squaremouth win the Stevie? Steve Benna, one of their marketing...

Lee Bartlett, The No. 1 Best Seller

Lee Bartlett, The No. 1 Best Seller

Lee Bartlett, author of The No. 1 Best Seller: A Unique Insight...

Let Your Customers Tell Your Story

Let Your Customers Tell Your Story

Shep Hyken, Customer Service & Experience Expert, discusses why you should have...

Let’s Talk Communication – with Jeanne Stafford

Let’s Talk Communication – with Jeanne Stafford

No matter what you do, great communication skills are critical. Jeanne Stafford,...

Level Up Your Mindset with guest Vinny Shoreman #MakingBank S5E48

Level Up Your Mindset with guest Vinny Shoreman #MakingBank S5E48

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Lisa Benitz – a Blu Talks Interview with The Space Whisperer

Lisa Benitz – a Blu Talks Interview with The Space Whisperer

Lisa Benitz spoke at our Western Canadian bLU Talk. This is an...

Listening Skills

Listening Skills

We spend more time listening than any other communication activity. Often our...

Live Up to a Higher Standard of Service

Live Up to a Higher Standard of Service

How do you live up to your standard for customer service? A...

Looking for Your “Bob from Accountemps?” With Dawn Fay, District President at Robert Half

Looking for Your “Bob from Accountemps?” With Dawn Fay, District President at Robert Half

Remember Bob from Accountemps? Dawn Fay, District President at Robert Half –...

Maintaining Productivity and Focus in Manufacturing During COVID-19

Maintaining Productivity and Focus in Manufacturing During COVID-19

Maintaining Productivity And Focus In Manufacturing During COVID-19   Although there are...

Make a Promise, Keep It. Offer a Guarantee, Honor It.

Make a Promise, Keep It. Offer a Guarantee, Honor It.

Shep Hyken, Customer Service & Experience Expert, discusses the importance of honoring...

MAKING AGREEMENTS

MAKING AGREEMENTS

The extent to which we expect other people to read our minds....

Making Training that Sticks with Meredith Bell

Making Training that Sticks with Meredith Bell

In this episode of Training Unleashed, Evan’s guest is Meredith Bell, Author,...

Malik: ‘Making Waves In The Real Estate Industry’

Malik: ‘Making Waves In The Real Estate Industry’

If you ever are looking for an apartment, house or just roommates...

Manage Smarter 160: The “Upskilling Your Sales Managers” Episode

Manage Smarter 160: The “Upskilling Your Sales Managers” Episode

The “Upskilling Your Sales Managers” Episode with Kevin F. Davis, CEO of...

Manage Smarter 161: The “Psychology of Voice” Episode

Manage Smarter 161: The “Psychology of Voice” Episode

The Psychology of Voice Episode with Tracy Goodwin, owner of Captivate the...

Manage Smarter 162: The “Getting Buy-In” Episode

Manage Smarter 162: The “Getting Buy-In” Episode

The “Getting Buy-In” Episode with Jon Berghoff, Co-Founder of XCHANGE – a...

Manage Smarter 163: The “Better Virtual Events” Episode

Manage Smarter 163: The “Better Virtual Events” Episode

The “Better Virtual Events” Episode with Jonathan Kazarian, the founder & CEO...

Manage Smarter 164: The “DNI for Sales Managers” Episode

Manage Smarter 164: The “DNI for Sales Managers” Episode

The “DNI for Sales Managers” Episode with Katie Zink, Founder and Principal...

Manage Smarter 165: The “Performance-Driven Neurology” Episode

Manage Smarter 165: The “Performance-Driven Neurology” Episode

The “Performance-Driven Neurology” Episode. Our guest is Larry Olsen, is an international...

Manage Smarter 166: The “Cross-Cultural Management” Episode

Manage Smarter 166: The “Cross-Cultural Management” Episode

The “Cross-Cultural Management” Episode with Luis Gonzáles, a Master Facilitator for Fierce...

Manage Smarter 167: The “Health Care and Pharma” Episode

Manage Smarter 167: The “Health Care and Pharma” Episode

The Health Care and Pharma Episode with Ed Eichhorn, Founder/President of Medilink...

Manage Smarter 168: The “Women in the Boardroom” Episode

Manage Smarter 168: The “Women in the Boardroom” Episode

The Women in the Boardroom Episode with Michele Ashby, the Principal and...

Manage Smarter 169: The “Employee Retention” Episode

Manage Smarter 169: The “Employee Retention” Episode

Clint Pulver is an Emmy Award-winning, motivational keynote speaker, author, musician, and...

Manage Smarter 170: The “Conversations About Race” Episode

Manage Smarter 170: The “Conversations About Race” Episode

Jean Kantambu Latting, DrPH, LMSW-IPR is President of Leading Consciously, LLC, and...

Manage Smarter 171: The “Culture-Driven Leader” Episode

Manage Smarter 171: The “Culture-Driven Leader” Episode

Bretton (Brett) Putter is an expert in company culture development who is...

Manage Smarter 172: The “Social Media for Lead Gen” Episode

Manage Smarter 172: The “Social Media for Lead Gen” Episode

Reland Logan specializes in helping entrepreneurs + influencers turn their social media...

Manage Smarter 174: The “Good Authority” Episode

Manage Smarter 174: The “Good Authority” Episode

Jonathan Raymond is the author of Good Authority and the CEO at...

Manage Smarter 176: The “Wealth Building” Episode

Manage Smarter 176: The “Wealth Building” Episode

Dr. John Demartini, bestselling author, educator and leading human behavior expert. Dr....

Manage Smarter 178: The “Modern Seller” Episode

Manage Smarter 178: The “Modern Seller” Episode

Amy Franko is the Founder & CEO of Amy Franko Associates. With...

Managing Yourself and Your Team During a Crisis  #MakingBank S4E45

Managing Yourself and Your Team During a Crisis #MakingBank S4E45

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Manufacturing Engagement to Keep Your Workers Working With You

Manufacturing Engagement to Keep Your Workers Working With You

Did you know that, according to an industry report, for every four...

Manufacturing Partnerships: Making Waves

Manufacturing Partnerships: Making Waves

Join John Kennedy, CEO, NJMEP and Tony Demakis, President, Alliance Specialties &...

Michael: ‘Ask Philip: Over Thinking Investing, Mentoring & More’

Michael: ‘Ask Philip: Over Thinking Investing, Mentoring & More’

From couples looking to buy their first home to college students looking...

Mind Your Business E3 Christine Comaford

Mind Your Business E3 Christine Comaford

In this exclusive C-Suite TV episode, Yitzchok Saftlas sits down with Christine...

Mindy Gibbins-Klein, The Thoughtful Leader

Mindy Gibbins-Klein, The Thoughtful Leader

Mindy Gibbins-Klein is the author of The Thoughtful Leader: How to use...

Montgomery-Brown: ‘How To Have Hard Conversations At Work’

Montgomery-Brown: ‘How To Have Hard Conversations At Work’

Remember a time when you needed to confront a colleague. Has it...

Moving Forward Imperfectly with guest Ray Higdon #MakingBankS5E40

Moving Forward Imperfectly with guest Ray Higdon #MakingBankS5E40

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Never Take Your Eyes Off Your Customers – CX Lesson

Never Take Your Eyes Off Your Customers – CX Lesson

Shep Hyken, Customer Service & Experience Expert, discusses why you should never...

Onboarding Matters to Employee Engagement

Onboarding Matters to Employee Engagement

C-Suite leaders need to realize that the first six months of an...

One Thing You Must Have to Create Amazing Customer Experiences Featuring Guest Michael Redbord

One Thing You Must Have to Create Amazing Customer Experiences Featuring Guest Michael Redbord

A successful customer experience strategy is a result of the company’s culture....

Open Your Books to Increase Employee Engagement

Open Your Books to Increase Employee Engagement

Face it. Your employees believe that your company and your C-Suite leadership...

Overcoming a Brand Crisis – Season 2 Episode 3

Overcoming a Brand Crisis – Season 2 Episode 3

Shep breaks down the five ways you can manage a crisis in...

Overcoming Business Challenges: Take a Walk in Your Customer’s Shoes

Overcoming Business Challenges: Take a Walk in Your Customer’s Shoes

Shep Hyken, Customer Service & Experience Expert, shares why we need to...

Overcoming Obstacles on the Path to Success with Aaron Stokes: Making Bank S4E25

Overcoming Obstacles on the Path to Success with Aaron Stokes: Making Bank S4E25

MAKING BANK is now a weekly YouTube TV show / iTunes Podcast...

Paving the Way to Employee Engagement

Paving the Way to Employee Engagement

The onboarding process that C-Suite leaders use plays a significant role in...

Phil M Jones, Exactly What to Say

Phil M Jones, Exactly What to Say

Phil M. Jones, author of Exactly What to Say: The Magic Words...

Phrase to Avoid: People Always Complain About That

Phrase to Avoid: People Always Complain About That

Shep Hyken, Customer Service & Experience Expert, discusses what to do when...

Practice Smarter Not Harder

Practice Smarter Not Harder

Practice Smarter Not Harder.  When it comes to media interviews, most people,...

Pragmatic Passion with Joe Battista

Pragmatic Passion with Joe Battista

Welcome to the Business Builders Show with Marty Wolff on C-Suite TV, www.c-suitetv.com....

Questioning and Exploring Your Way to Success with guest David Baker #MakingBank S5E19

Questioning and Exploring Your Way to Success with guest David Baker #MakingBank S5E19

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Reduce Friction in the Customer Experience

Reduce Friction in the Customer Experience

Shep Hyken, Customer Service & Experience Expert, discusses how to reduce friction...

Reimagining the University

Reimagining the University

President Alison Morrison-Shetlar describes herself as a “servant leader.” She is the...

Responsibility and Accountability with Ed Evarts

Responsibility and Accountability with Ed Evarts

In this episode Evan Hackel sits down with Ed Evarts. Ed Evarts...

Revenue is Vanity, Value is Sanity with guest John Warrillow #MakingBank S5E41

Revenue is Vanity, Value is Sanity with guest John Warrillow #MakingBank S5E41

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Richard Marker, Saying “Yes” Wisely

Richard Marker, Saying “Yes” Wisely

Richard Marker, author of Saying Yes Wisely: Insights for the Thoughtful Philanthropist,...

Rick Stollmeyer – CEO of MINDBODY

Rick Stollmeyer – CEO of MINDBODY

Watch “SaaS CEO Success TV” on C-Suite TV to find out how...

Ridiculous Interpretation of Rules

Ridiculous Interpretation of Rules

I’ll start by sharing a story with you. This is one of...

Rockin’ the Corporate Stage with P!NK drummer Mark Schulman

Rockin’ the Corporate Stage with P!NK drummer Mark Schulman

Host Kevin Neff sits down with P!NK drummer Mark Schulman as he...

Scott Monty, Marcus Whitney, Jan Zlotnick and Chris Penn walk into a bar

Scott Monty, Marcus Whitney, Jan Zlotnick and Chris Penn walk into a bar

Friday + CoronaTV = FriYAY! Why you say? I’ll give you 5...

Self Improvement Through Self Control with Dean Graziosi #MakingBank S4E33

Self Improvement Through Self Control with Dean Graziosi #MakingBank S4E33

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Self-Confirm the Sale

Self-Confirm the Sale

Don’t you want your customers to know they made the right decision...

Self-Esteem

Self-Esteem

We spend 24 hours with ourselves; we could just as well enjoy...

Servant Leadership with a Smile

Servant Leadership with a Smile

A study from the University of Illinois at Chicago found that when...

Seth Godin and Professor Philip Kotler

Seth Godin and Professor Philip Kotler

Happy Birthday to me! I turned 50 on December 24th and I...

Shift Your Attitude

Shift Your Attitude

Motivational Business Speaker Steve Rizzo shows the audience how to Shift their...

Simone: ‘Business Strategy Tips And Tricks For Every Entrepreneur’

Simone: ‘Business Strategy Tips And Tricks For Every Entrepreneur’

Here at Bold TV and C-Suite, we like to give our viewers...

Simplicity Leads to a Convenient Experience

Simplicity Leads to a Convenient Experience

Shep Hyken explains how simplicity leads to a convenient experience. Dr. Jason...

Simplicity Leads to a Convenient Experience – Episode 7

Simplicity Leads to a Convenient Experience – Episode 7

Shep Hyken explains how simplicity leads to a convenient experience. Dr. Jason...

Six Steps to Creating a Customer-Focused Culture

Six Steps to Creating a Customer-Focused Culture

Customer service is not a department. It’s a philosophy to be embraced...

Sometimes It’s Just the Right Thing to Do

Sometimes It’s Just the Right Thing to Do

Customer Service Expert Shep Hyken discusses how sometimes it’s just the right...

Sorry Shouldn’t Mean Too Bad

Sorry Shouldn’t Mean Too Bad

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Speak Words That Empower You

Speak Words That Empower You

Motivational Business Speaker Steve Rizzo explains the importance of speaking words that...

Stay Curious and Creative with guest Jeffrey Madoff #MakingBank S5E20

Stay Curious and Creative with guest Jeffrey Madoff #MakingBank S5E20

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Steve Rizzo, Motivate This

Steve Rizzo, Motivate This

Steve Rizzo, author of Motivate This!: How to Start Each Day with...

Stop Reading From The Script

Stop Reading From The Script

This is actually why some companies get a bad rap! Our colleague...

Strengthening Your Brand -Episode 6

Strengthening Your Brand -Episode 6

Shep shares three ways to strengthen your brand. Sam Silverstein explains how...

Stress Management

Stress Management

Starting to feel tired? Tired of your customers? Tired of your coworkers?...

Strike the Balance Between the Digital Experience and the Human Experience

Strike the Balance Between the Digital Experience and the Human Experience

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Surprise and Delight – A Customer Service Lesson

Surprise and Delight – A Customer Service Lesson

Surprise and delight is a great customer service concept. Or is it?...

Tajuana Ross, The LinkedIn Professor: Class is Now in Session

Tajuana Ross, The LinkedIn Professor: Class is Now in Session

Tajuana Ross, author of The LinkedIn Professor: “Class is Now in Session.”...

Taking Flight with iFLY CEO Robert Pizzini

Taking Flight with iFLY CEO Robert Pizzini

Host Kevin Neff sits down for a candid conversation with U.S.N. retired,...

Team Building and Teamwork

Team Building and Teamwork

Having to work with others is a fact of life. Working well...

TEAM PULSE: FINDING OPPORTUNITIES FOR HIGHER PERFORMANCE

TEAM PULSE: FINDING OPPORTUNITIES FOR HIGHER PERFORMANCE

About 20 years ago, my colleagues and I at Proteus noticed our client...

Terri Levine, Turbocharge

Terri Levine, Turbocharge

Terri Levine, author of Turbocharge: How to Transform Your Business as a...

That “Something Extra” You Offer to Make Customers Love You

That “Something Extra” You Offer to Make Customers Love You

In the realm of business—and especially customer service—we often talk about how...

The 3 T’s That Must Come Before Technology

The 3 T’s That Must Come Before Technology

The world we live in today is no doubt full of change...

The Art of Engaging Remote Workers

The Art of Engaging Remote Workers

During the COVID-19 pandemic of 2020, 62% of Americans worked from home,...

The Art of the Strategic Ask

The Art of the Strategic Ask

How to make an ask to get the answer you want in...

The Best Attitude for the Best Career with guest David Neagle #MakingBank S5E6

The Best Attitude for the Best Career with guest David Neagle #MakingBank S5E6

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

The Boss Can Kill the Customer Service Buzz

The Boss Can Kill the Customer Service Buzz

Back in my high school and college days I worked at a...

The Concept of Starting Over – A Powerful CX Lesson

The Concept of Starting Over – A Powerful CX Lesson

Shep Hyken, Customer Service & Experience Expert, discusses the concept of starting...

The Convenience Revolution – Episode 3

The Convenience Revolution – Episode 3

Welcome to episode three of “Be Amazing or Go Home!” Shep Hyken...

The Creativity Leap with Natalie Nixon

The Creativity Leap with Natalie Nixon

Even God rested on the seventh day. Oh look, she’s already calling...

The Critical Need for Engagement in Manufacturing

The Critical Need for Engagement in Manufacturing

With eighty percent of manufacturing jobs currently being held by workers between...

The Difference Between Customer Focused, and … NOT

The Difference Between Customer Focused, and … NOT

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

The Downside of Success – CX Lesson

The Downside of Success – CX Lesson

Have you ever been too busy? It sounds like a great problem...

The Employee Experience Starts with the Hiring Process

The Employee Experience Starts with the Hiring Process

Every company wants to have good employees. More importantly, they also want...

The Employee Golden Rule – Episode 4

The Employee Golden Rule – Episode 4

Welcome to episode four of “Be Amazing or Go Home!” Shep Hyken...

The Go-Giver with Bob Burg

The Go-Giver with Bob Burg

If there was a polar opposite to the “hustler” or “huckster”, I...

The Godfather of Marketing, Michael Kassan

The Godfather of Marketing, Michael Kassan

Michael Kassan is the Godfather of Marketing. He is the Master Connector,...

The Last Customer on Earth

The Last Customer on Earth

What if you only had one customer left to do business with?...

The More You Give the More You Get – A Powerful CX Strategy

The More You Give the More You Get – A Powerful CX Strategy

Today, I’m going to discuss the concept of the more you give...

The Most Important Measurement in Business

The Most Important Measurement in Business

This is the first of several lessons I’ll be sharing from my newest book, I’ll...

The New End to The Customer Experience

The New End to The Customer Experience

Shep Hyken, Customer Service & Experience Expert, discusses the New End to...

The Peace of Mind Call

The Peace of Mind Call

My friend Stacy Sherman, head of customer experience at Schindler Elevator Corporation,...

The Post-pandemic Customer Experience – Season 2 Episode 4

The Post-pandemic Customer Experience – Season 2 Episode 4

Shep discusses 3 strategies for delivering a better customer experience during and...

The Power of a Smile

The Power of a Smile

When was the last time you smiled at a stranger? It may...

The Power of Gratitude to Transform Your Workplace

The Power of Gratitude to Transform Your Workplace

The Power of Gratitude to Transform Your Workplace. Gratitude is a powerful force...

The Problem Isn’t the Employee, It’s the System

The Problem Isn’t the Employee, It’s the System

Here’s a true story shared by a friend of mine in the...

The Problem With Company Policies

The Problem With Company Policies

Don’t you hate hearing the phrase, “That’s against company policy?” I know...

The Role of Vacation on Retention

The Role of Vacation on Retention

The Role of Vacation on Retention. Can the C-Suite give employees time off...

The Science of Change Management

The Science of Change Management

Bringing change to an organization is no piece of cake- especially when...

The Survey Shouldn’t Be the Last Thing the Customer Remembers About You

The Survey Shouldn’t Be the Last Thing the Customer Remembers About You

I’m all for getting customer feedback. There are different ways to go...

The Unexpected Stands Out – Especially if It’s Bad

The Unexpected Stands Out – Especially if It’s Bad

In the customer service world, people have an expectation. They want to...

The Wow Factor

The Wow Factor

“The WOW! Factor,” boils down to one thing; exceeding the expectations of...

There’s Magic in Managing the Details

There’s Magic in Managing the Details

“Detail is no detail.” I’m not sure where I heard this first....

Therese Tucker – CEO of BlackLine

Therese Tucker – CEO of BlackLine

Watch “SaaS CEO Success TV” on C-Suite TV to find out how...

Three C’s of Customer Service

Three C’s of Customer Service

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Three Key Questions for Employee Engagement

Three Key Questions for Employee Engagement

When a key employee turns in their notice of resignation, that is...

Three Successful Business Strategies You Must Do

Three Successful Business Strategies You Must Do

Shep discusses three strategies successful organizations must do this year to separate...

Thriving in Difficult Times with Meridith Elliott Powell

Thriving in Difficult Times with Meridith Elliott Powell

Is this episode Evan Hackel is joined by Meridith Elliott Powell. Meridith...

Tim McCormick – CEO of SaaS Optics

Tim McCormick – CEO of SaaS Optics

Watch “SaaS CEO Success TV” on C-Suite TV to find out how...

Tips to Structure Your Day

Tips to Structure Your Day

On this C-Suite episode of the Brian Tracy Success Show, Brian will...

To Serve is Divine

To Serve is Divine

As the lines between personal and professional lives are increasingly blurred, the...

Today’s Economy Is All About The Customer – Season 2 Episode 7

Today’s Economy Is All About The Customer – Season 2 Episode 7

The “ME”conomy. Today’s economy is all about you and me and your...

Top 10 Phrases to Avoid in Customer Service

Top 10 Phrases to Avoid in Customer Service

You have a problem. You call the phone number listed on the...

Top Mindset Tips and Strategies to Get Through COVID-19 #MakingBank S4E43

Top Mindset Tips and Strategies to Get Through COVID-19 #MakingBank S4E43

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Top Three Ways to Disengage Employees

Top Three Ways to Disengage Employees

Do you realize that 43% of employees surveyed said that they would...

TOUGH CONVERSATIONS

TOUGH CONVERSATIONS

If you ask any ten leaders what’s the hardest part of their...

Toxic Cultures Create Disengagement

Toxic Cultures Create Disengagement

If you’ve ever worked in a toxic culture, you know what a...

Training Means Retaining Your Employees

Training Means Retaining Your Employees

When C-Suite leaders provide opportunities for professional development, they are increasing the...

Treat All Customers Equally – CX Lesson

Treat All Customers Equally – CX Lesson

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Treat Your Employees Like Rock Stars

Treat Your Employees Like Rock Stars

Shep Hyken discusses how when you treat your employees like rock stars,...

Trusted Leadership Creates an Engaged Workforce

Trusted Leadership Creates an Engaged Workforce

Your C-Suite leaders have at your disposal the most powerful tool possible...

Two Most Powerful Words for Employment Engagement

Two Most Powerful Words for Employment Engagement

Some words of wisdom for the C-Suite from Ken Blanchard of “One-Minute Manager”...

TWTW April 12-16 with co-host, Scott Monty

TWTW April 12-16 with co-host, Scott Monty

In the weekly Friday, “The Week That Was” episode, I welcome former...

Unlocking The Ivory Tower

Unlocking The Ivory Tower

Research and psychology would suggest that you should be very conscious about...

Upgrade Your Staff to Professionals

Upgrade Your Staff to Professionals

The other day I was talking with a gentleman who was as...

Using Determination to Create Solutions  #MakingBankS4E48

Using Determination to Create Solutions #MakingBankS4E48

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Using Ideas from Improv to Increase Engagement

Using Ideas from Improv to Increase Engagement

In the workplace, as in life, good communication, especially from C-Suite leaders...

Using the “Stay Interview” to increase Employee Engagement

Using the “Stay Interview” to increase Employee Engagement

Most C-Suite leaders have heard of, and use the exit interview. However,...

Using the “Voice of the Employee” for Employee Engagement

C-Suite leaders can improve engagement just by giving more individualized attention to...

Value the Business and the Family  with guest Jeff Dudan #MakingBankS5E14

Value the Business and the Family with guest Jeff Dudan #MakingBankS5E14

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Veronica Parker-Hahn, Former Vice President of Marketing at Oscar Insurance

Veronica Parker-Hahn, Former Vice President of Marketing at Oscar Insurance

During a sit down with Alan Hart, host of Marketing Today on...

Want to Be Successful? Solve Your Customers’ Problems

Want to Be Successful? Solve Your Customers’ Problems

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Want to help your reps sell their way out of a sales slump?

Want to help your reps sell their way out of a sales slump?

How many of your reps right now are in a selling slump?...

Watch Your Language in the Workplace

Watch Your Language in the Workplace

What gets recognized gets repeated. When C-Suite leaders focus on bad behavior...

What ADHD Can Teach Us About Executive Productivity and Culture!

What ADHD Can Teach Us About Executive Productivity and Culture!

Since being diagnosed ADHD at 31 years old I’ve made it my...

What Are You Grateful For?

What Are You Grateful For?

I was on a Zoom meeting with some of my colleagues in...

What can you and your sales team learn from McDonald’s?

What can you and your sales team learn from McDonald’s?

McDonald’s found a way to package better service by providing faster, simpler...

What does patriotism look like? Tom Deierlein knows

What does patriotism look like? Tom Deierlein knows

Tom Deierlein was critically wounded in Baghdad serving our nation. Through his...

What Doesn’t Get Done, Gets Noticed – Customer Service Lesson Inspired by Jeff Bezos

What Doesn’t Get Done, Gets Noticed – Customer Service Lesson Inspired by Jeff Bezos

Jeff Bezos, the CEO of Amazon, once said, “The best customer service...

What is Your Personal Promise to Your Customers?

What is Your Personal Promise to Your Customers?

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses promises...

What It Means to Be Positive

What It Means to Be Positive

Funny Motivational Business Speaker Steve Rizzo offers a realistic interpretation of what...

What selling skills do your sales reps most need to improve?

What selling skills do your sales reps most need to improve?

Do your sales team members have all the selling skills they need...

What Signals Are You Sending Customers – Customer Experience Training

What Signals Are You Sending Customers – Customer Experience Training

What signals are you unintentionally sending your customers? If you want to...

What You Should Do When a Customer is Wrong & Phrases to Avoid

What You Should Do When a Customer is Wrong & Phrases to Avoid

What do you do when the customer is wrong? If you enjoyed...

When You See Something, Say Something to Improve Employee Engagement

When You See Something, Say Something to Improve Employee Engagement

As a C-Suite leader, it’s important to recognize your team members and...

Who Contributes to the Customer Experience? – EVERYONE!

Who Contributes to the Customer Experience? – EVERYONE!

“Loyalty can be measured and it can be monetized. The sales &...

Why Do People Put Up with Bad Customer Service?

Why Do People Put Up with Bad Customer Service?

Have you ever became numb to poor customer service? If you enjoyed...

Why Employee Engagement Matters – Denise Graziano, Graziano & Associates

Why Employee Engagement Matters – Denise Graziano, Graziano & Associates

Engaged employees are far more likely to recommend their companies, work beyond...

Why Your Customers Probably Hate You: Avoid the Customer-Free Zone

Why Your Customers Probably Hate You: Avoid the Customer-Free Zone

Why do some of your customers hate you, and how can you...

Wild West Crypto Show Episode #25 Crypto Dinosaurs – Hour 2

Wild West Crypto Show Episode #25 Crypto Dinosaurs – Hour 2

The bulls are buckin’ and the Wild West Crypto Show and C-Suite...

Wild West Crypto Show Episode #28 How Crypto is Making the World a Better Place – Hour 1

Wild West Crypto Show Episode #28 How Crypto is Making the World a Better Place – Hour 1

These cowboys love generosity! This week, the Wild West Crypto Show and...

Wild West Crypto Show Episode #35 | Who is the Hardest Working Man in Crypto?

Wild West Crypto Show Episode #35 | Who is the Hardest Working Man in Crypto?

This week on the Wild West Crypto Show & C-Suite Radio we...

Wild West Crypto Show Episode #36 | Prepping for Washington Elite

Wild West Crypto Show Episode #36 | Prepping for Washington Elite

This week on The Wild West Crypto Show and C-Suite Radio, we...

Wild West Crypto Show Episode #47 | Things are moving RAPIDLY!

Wild West Crypto Show Episode #47 | Things are moving RAPIDLY!

Howdy! Thanks for tuning in to another great show of the Wild...

Wild West Crypto Show Episode #50 | Earn Money Using Social Media?

Wild West Crypto Show Episode #50 | Earn Money Using Social Media?

Thanks for tuning in to the Wild West Crypto Show, in partner...

Wild West Crypto Show Episode #54 | Martin Weiss releases Crypto Report on Fundamentals

Wild West Crypto Show Episode #54 | Martin Weiss releases Crypto Report on Fundamentals

Welcome back to another week in cryptos at the Wild West Crypto...

Wild West Crypto Show Episode #55 | Litecoin Lisa talks Charities

Wild West Crypto Show Episode #55 | Litecoin Lisa talks Charities

Alright who’s ready for the Bitcoin Ben World Record Meetup? We are!...

Wild West Crypto Show Episode #58 | Earning Rewards with Life App!

Wild West Crypto Show Episode #58 | Earning Rewards with Life App!

Welcome to the Wild West Crypto Show, brought to you by C-Suite!...

Winner! Winner! Chicken Dinner! The Versatility of Customer Service

Winner! Winner! Chicken Dinner! The Versatility of Customer Service

This is a crazy idea, but hear me out. When I was...

Work IN Your Business or Work ON Your Business

Work IN Your Business or Work ON Your Business

Hear Paul Steck, President of Exothermic Molding discuss how he transitioned from...

Would You Fight to Make Your Customers Happy?

Would You Fight to Make Your Customers Happy?

First, a little background. I was having a conversation with a colleague...

WOW Your Customers with a Personalized Customer Experience

WOW Your Customers with a Personalized Customer Experience

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Your Employees ARE Your Customers

Your Employees ARE Your Customers

In the C-Suite, your number one priority should be taking care of...

Your People are Your Partners with guest Bobby Castro #MakingBankS5E31

Your People are Your Partners with guest Bobby Castro #MakingBankS5E31

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...