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#22 Co-elevation: bring out brilliance in team members, with Tricia Benn

#22 Co-elevation: bring out brilliance in team members, with Tricia Benn

Co-elevation – how do you raise people up to bring out their...

#24 Cultivating the INTRApreneur in the workplace, with Dr Irena Yashin-Shaw

#24 Cultivating the INTRApreneur in the workplace, with Dr Irena Yashin-Shaw

What is an intrapreneur? They are an entrepreneur who works inside an...

#25 Self-Leadership: What is it? with Ian Stephens CSP

#25 Self-Leadership: What is it? with Ian Stephens CSP

You’ve got to be constantly evolving or you have no right to...

#26 Magnetic Stories: Business Storytelling, with Gabrielle Dolan

#26 Magnetic Stories: Business Storytelling, with Gabrielle Dolan

We need all the facts and figures and data, but it’s stories...

#27 Unconscious Bias and the Bottom Line, with Dr Helen Turnbull

#27 Unconscious Bias and the Bottom Line, with Dr Helen Turnbull

Why is it important for organizations to be thinking about inclusion and...

#29 Psychological safety in the workplace, with Nina Sunday

#29 Psychological safety in the workplace, with Nina Sunday

The Google company’s People Lab Project Aristotle investigated the attributes of a...

#MeToo Crisis Communications – Mike Paul, The Reputation Doctor

#MeToo Crisis Communications – Mike Paul, The Reputation Doctor

Mike Paul, the Reputation Doctor®, who has advised high profile women, men...

10 Ways Companies Create Friction for Customers

10 Ways Companies Create Friction for Customers

Shep Hyken, Customer Service & Experience Expert, Author, & Speaker shares 10...

20 Ways to Improve Your Customer Service Part 2

20 Ways to Improve Your Customer Service Part 2

Last week, I shared the first ten ideas to drive a better...

5 Leadership Strategies to Maximize Personality for Performance

5 Leadership Strategies to Maximize Personality for Performance

C-Suite TV interview with Pat Tamalkloe on The Nonprofit Exchange. Leaders are...

A billion dollars of value…or your money back

A billion dollars of value…or your money back

I’m thrilled to welcome back 5 of my previous guests to the...

A Billion Social Media Views! Steve Spangler — Amazing Science Experiences

A Billion Social Media Views! Steve Spangler — Amazing Science Experiences

In this episode of The Customer Experience Advantage Podcast, David Avrin sits...

A Boring Customer Service Experience – That’s What Our Customers Want

A Boring Customer Service Experience – That’s What Our Customers Want

You may call me boring, but I want the same thing every...

A Breath of Fresh Air with Minter Dial

A Breath of Fresh Air with Minter Dial

Minter Dial is a cerebral human and a deep thinker, which is...

A Doctor’s Prescription for Good Customer Service – Create a Win-Wynn

A Doctor’s Prescription for Good Customer Service – Create a Win-Wynn

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares the...

A Journey Through Entrepreneurship with guest Mike McDerment #MakingBank S5E4

A Journey Through Entrepreneurship with guest Mike McDerment #MakingBank S5E4

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

A Power Shift in Focus

A Power Shift in Focus

Funny Keynote Speaker Steve Rizzo reveals what truly happy, optimistic and successful...

A Recipe for Amazing Customer Service

A Recipe for Amazing Customer Service

As we approach Thanksgiving, I can’t stop thinking about turkey and stuffing—and...

A Smorgasbord of Community

A Smorgasbord of Community

Ever wanted to know what a buffet of thought leaders looks like?...

Acknowledgement is No Laughing Matter

Acknowledgement is No Laughing Matter

Acknowledging employees is important for C-Suite leaders to do on a regular...

Adam Levin: ‘Hackers keep coming up with new ways to take advantage of people’

Adam Levin: ‘Hackers keep coming up with new ways to take advantage of people’

A text pops up from iCloud. It says there’s been suspicious activity...

Adapt To Your Customer

Adapt To Your Customer

The discussion of physical stores becoming irrelevant has been a topic of...

Affordable Luxury While Transforming the Menswear Industry

Affordable Luxury While Transforming the Menswear Industry

The menswear industry is being revolutionized. Gone are the days of going...

Ajay Kishore: ‘A work of art isn’t appreciated without an audience’

Ajay Kishore: ‘A work of art isn’t appreciated without an audience’

These days, great content doesn’t always equal popularity. Without an audience, a...

Alan Gellman, esurance

Alan Gellman, esurance

Alan Gellman, Managing Director and Chief Marketing Officer, esurance sat down with...

Albie Manzo: ‘Going from reality TV to entrepreneurship’

Albie Manzo: ‘Going from reality TV to entrepreneurship’

If you are a reality TV show junkie then you might recognize...

Alex Konanykhin: ‘Checking-in with your employee in the age of remote work’

Alex Konanykhin: ‘Checking-in with your employee in the age of remote work’

You’re an employer in the age of remote work. Communication with employees...

Alexandra Carter: ‘Not enough people know how to negotiate’

Alexandra Carter: ‘Not enough people know how to negotiate’

Have you ever tried to negotiate your salary? For most people, it’s...

Aligning Your Business with Your Core Values with guest Robert Glazer #MakingBankS5E25

Aligning Your Business with Your Core Values with guest Robert Glazer #MakingBankS5E25

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

All About Manufacturing Talk Radio

All About Manufacturing Talk Radio

Hosts Lewis Weiss and Tim Grady on High Velocity Radio talking about...

Allen Katz: ‘Building an experience around the distillery’

Allen Katz: ‘Building an experience around the distillery’

How would you like to impress your friends with knowledge of distilling...

Allison Hartsoe – Ambition Data

Allison Hartsoe – Ambition Data

With so much information out there, how do you know you have...

Allison Shapira- Speak with Impact

Allison Shapira- Speak with Impact

Allison Shapira, author of Speak with Impact: How to Command and Influence...

Amy Federman: ‘Leadership is the art and science of influencing others’

Amy Federman: ‘Leadership is the art and science of influencing others’

Here’s a math problem. One man plus being fired from his job...

And now for something completely different…

And now for something completely different…

This was the e-mail I first received from Robin Caller (who was...

Andrew Tarvin – Humor That Works

Andrew Tarvin – Humor That Works

Andrew Tarvin, author of Humor That Works: The Missing Skill for Success...

Annie McKee Shows Us How to Be Happy At Work

Annie McKee Shows Us How to Be Happy At Work

Annie McKee joins me for a fascinating discussion of her new book How...

Antarctic Mike, Leading at 90 Below Zero

Antarctic Mike, Leading at 90 Below Zero

Mike Pierce, or “Antarctic Mike” is the author of Leading at 90 Below...

Anthony Iannarino- Eat Their Lunch

Anthony Iannarino- Eat Their Lunch

Anthony Iannarino, author of Eat Their Lunch: Winning Customers Away From Your...

Anthony Scaramucci: ‘There are no hard feelings’

Anthony Scaramucci: ‘There are no hard feelings’

Anthony Scaramucci speaks to GenBiz’s David Grasso and The C-Suite Network at...

Apophenia, conspiracy theories and content playgrounds with Ashley Faus

Apophenia, conspiracy theories and content playgrounds with Ashley Faus

Are you ready to start 2021 off with a BANG? Well, you’ve...

Ari Herstand: ‘Making money in the music business, not just noise’

Ari Herstand: ‘Making money in the music business, not just noise’

Being a musician hasn’t always been considered a safe way of life....

Ariel Schur: ‘You never know where that internship can lead’

Ariel Schur: ‘You never know where that internship can lead’

Ariel Schur is the CEO and founder of ABS Staffing, and she...

Ashley Merrill and Davina Farahi: ‘Luxury products that market themselves’

Ashley Merrill and Davina Farahi: ‘Luxury products that market themselves’

Ashley Merrill, the CEO of Lunya, a luxury sleepwear brand and Davina...

Authenticity Reawakened with Vicki Znavor

Authenticity Reawakened with Vicki Znavor

Vicki Znavor wrote “Authenticity Reawakened: The Path to OWNING Your Life’s Story...

Avoid Customer Confusion

Avoid Customer Confusion

Today’s customers are smarter than ever. The online world has given customers...

Banking with Purpose; Balancing Values and Business

Banking with Purpose; Balancing Values and Business

Why do your bank’s values need to align with your own? Keith...

Be a Professional

Be a Professional

So, what is a professional? Is the opposite of an amateur? In...

Be Nice – It Doesn’t Cost You Anything

Be Nice – It Doesn’t Cost You Anything

What does it cost to be nice? Some would say, “Nothing.” When...

Beating Cynicism and Bridging the Trust Gap with Trustworthy’s Margot Bloomstein

Beating Cynicism and Bridging the Trust Gap with Trustworthy’s Margot Bloomstein

Trust me, you’re going to love tonight’s Joseph Jaffe is not Famous,...

Bernt Ullmann, CBA – The Billion Dollar Branding Blueprint

Bernt Ullmann, CBA – The Billion Dollar Branding Blueprint

Branding involves creating a name, symbol or design that consumers can easily...

Beto Perez: ‘Creating a community that builds you up’

Beto Perez: ‘Creating a community that builds you up’

The music charts show that the United States loves Latin music. We...

Better CX with Open Communication

Better CX with Open Communication

Sometimes customers just stop doing business with us. Wouldn’t it be great...

Better, Stronger, Faster: How to Help Your Team Succeed

Better, Stronger, Faster: How to Help Your Team Succeed

Isn’t it true that you want your C-Suite to be better, stronger,...

Bill Humbert – Employee 5.0

Bill Humbert – Employee 5.0

Bill Humbert, author of Employee 5.0: Secrets to a Successful Job Search...

Billy Boughey: ‘Establishing a strong culture in your office’

Billy Boughey: ‘Establishing a strong culture in your office’

Corporate events use a lot of energy to have very little impact....

Bo Dietl: ‘Don’t think about just today’

Bo Dietl: ‘Don’t think about just today’

Bo Dietl speaks to GenBiz and The C-Suite Network about how the...

Bob Miglani – Founder of Embrace the Chaos

Bob Miglani – Founder of Embrace the Chaos

In times of chaos, sometimes the best ways to deal with change...

Bosche: ‘Reasons Millennials Are Disrupting The Workplace’

Bosche: ‘Reasons Millennials Are Disrupting The Workplace’

Say what you want, but Millennials are proving big changes come from...

Brandon Steiner, Living on Purpose

Brandon Steiner, Living on Purpose

Brandon Steiner, author of Living on Purpose: Stories About Faith, Fortune and...

Brant Pinvidic: ‘Choosing only the necessary words for your pitch’

Brant Pinvidic: ‘Choosing only the necessary words for your pitch’

Brant Pinvidic comes into the Bold TV studio to share his book...

Brian Hazelgren – Positive People Make Things Happen

Brian Hazelgren – Positive People Make Things Happen

Positivity is in scarce supply these days due to a number of...

Brian Sherwood: ‘Bridging the gap between generations’

Brian Sherwood: ‘Bridging the gap between generations’

It seems like generations are always at odds with each other. “OK...

Bridger Pennington – Founder and Managing Director of Black Bridge Holdings

Bridger Pennington – Founder and Managing Director of Black Bridge Holdings

Money management is no longer reserved for Harvard MBAs or Wall Street...

Budd-Ramos: ‘How can you speak out online & avoid backlash at work?’

Budd-Ramos: ‘How can you speak out online & avoid backlash at work?’

Following the death of George Floyd at the hands of police, the...

Building a Virtual Work Culture with guests Bryan and Shannon Miles #MakingBankS5E2

Building a Virtual Work Culture with guests Bryan and Shannon Miles #MakingBankS5E2

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Building Better Relationships With Video Messaging Customer Experience Advantage Podcast

Building Better Relationships With Video Messaging Customer Experience Advantage Podcast

Building Better Relationships With Video Messaging As voicemail dies a slow and...

Building Team Training with Daniel Marcos

Building Team Training with Daniel Marcos

Evan sits down with Daniel Marcos. Daniel Marcos is the co-founder and...

Business Coaching with Sky Stephens

Business Coaching with Sky Stephens

This week Evan sits down with Sky Stephens. Sky is a coach...

C-Suite Leadership’s Role in Employee Engagement

To create full customer engagement, C-Suite leaders need to help their employees...

C-Suite Sound of Success – Building a Revenue-Generating Network, Platform, and Community

C-Suite Sound of Success – Building a Revenue-Generating Network, Platform, and Community

There is a big difference between networking and building a network. It’s...

C-Suite TV Insights :: Clare Laverty Swire Properties, pt. 2

C-Suite TV Insights :: Clare Laverty Swire Properties, pt. 2

Some companies are green because of the incentives and some companies are...

C-Suite TV Insights :: ReachMe.TV and CBS

C-Suite TV Insights :: ReachMe.TV and CBS

ReachMe.TV is a company at the forefront of bringing you content, wherever...

C. Lee Smith – CEO & Founder of SalesFuel, Part 1

C. Lee Smith – CEO & Founder of SalesFuel, Part 1

Hiring the right sales person can be a very daunting task, especially with...

C. Lee Smith – SalesCred

C. Lee Smith – SalesCred

C. Lee Smith, author of SalesCred: How Buyers Qualify Sellers, has been...

C. Lee Smith – CEO & Founder of SalesFuel, Part 2

C. Lee Smith – CEO & Founder of SalesFuel, Part 2

Sales are crucial to any business. But how do you ensure that your...

Camille Rumani: ‘Food creates a community abroad’

Camille Rumani: ‘Food creates a community abroad’

One of the worst feelings is being an oblivious tourist. As much...

Cardone: ‘What Is A Chargeback & How Can You Protect Yourself From It?’

Cardone: ‘What Is A Chargeback & How Can You Protect Yourself From It?’

Starting a business is extremely difficult. When starting a new business there...

Care More About Your Customer Than The Sale

Care More About Your Customer Than The Sale

It seems that most of the companies that customers love to do...

Carmen Villar: ‘Social Business does more with fewer resources’

Carmen Villar: ‘Social Business does more with fewer resources’

Carmen Villar was brought into Merck to influence a new way of...

Carrie Rattle: ‘Break away from the herd effect’

Carrie Rattle: ‘Break away from the herd effect’

During this global pandemic, the herd effect has been in full force....

Catherine Monson, CEO of FASTSIGNS Intl with Rocking Goal Setting Advice on The DEAN’s List with Dean Lindsay

Catherine Monson, CEO of FASTSIGNS Intl with Rocking Goal Setting Advice on The DEAN’s List with Dean Lindsay

Catherine Monson, CEO of FASTSIGNS Intl with Rocking Goal Setting Advice on...

Celebrate Good Times and Elevate Your Engagement Levels

Celebrate Good Times and Elevate Your Engagement Levels

In order for businesses to succeed, the work needs to get done...

Chad Brittian and Maurice Assia: ‘The Entrepreneurial Journey’

Chad Brittian and Maurice Assia: ‘The Entrepreneurial Journey’

Maurice Assia is the CEO of Chosen Comforts and Chad Brittian is...

Change Your Perspective – Change Your C-Suite Experience

Change Your Perspective – Change Your C-Suite Experience

In the C-Suite, it’s easy to be grateful when things are going...

Charles Duque: ‘Educating Americans to use our cheeses’

Charles Duque: ‘Educating Americans to use our cheeses’

Charles Duque, the director of the French Dairy Board in the U.S.,...

Chris Westfall, Leadership Language

Chris Westfall, Leadership Language

Chris Westfall, author of Leadership Language: Using Authentic Communication to Drive Results,...

Citi Medina: ‘I wanted to help the marginalized voices’

Citi Medina: ‘I wanted to help the marginalized voices’

Citi Medina is the founder of Equal Space, a co-working space in...

Clobber Complacency and Increase Engagement

Clobber Complacency and Increase Engagement

The Gallup Organization has found that only 30% of employees are actively...

Committed To Serve. An Interview with Veteran Turned Entrepreneur Russell Turner

Committed To Serve. An Interview with Veteran Turned Entrepreneur Russell Turner

Host Kevin Neff sits down with Russell Turner, CDR USN (Ret), in...

Compare Yourself to the Best

Compare Yourself to the Best

Stop comparing yourself to the competition! It’s okay to ask yourself, “What...

Completing the Cycle: Your Words Matter

Completing the Cycle: Your Words Matter

In the C-Suite, effective communication is what helps to get the job...

Connected Consciousness with Shingy

Connected Consciousness with Shingy

David Shing AKA Shingy is known as the Digital Prophet and tonight,...

CoronaCocktails 9.24 – The Busy Biza, Kuda Biza

CoronaCocktails 9.24 – The Busy Biza, Kuda Biza

His name is Kuda Biza, but I’m thinking of renaming him Kuda...

CoronaTV 10.14 – The Filipino Superhero, Dean Aragon

CoronaTV 10.14 – The Filipino Superhero, Dean Aragon

Ferdinand Jesus Velasquez (call me Dean) Aragon is known as “The Brand...

CoronaTV 10.15 – The Jumper, Dev Patnaik

CoronaTV 10.15 – The Jumper, Dev Patnaik

Dev Patnaik is the CEO of Jump, a leading strategy and innovation...

CoronaTV 10.23 – The Simplifier, Lisa Bodell

CoronaTV 10.23 – The Simplifier, Lisa Bodell

If there’s one word to associate with my guest today, Lisa Bodell,...

CoronaTV 10.27 – The Scot in Oz, Eaon Pritchard

CoronaTV 10.27 – The Scot in Oz, Eaon Pritchard

Are you ready for your head to hurt? Well it’s gonna because...

CoronaTV 10.5 – The Magnet, Frank Cooper

CoronaTV 10.5 – The Magnet, Frank Cooper

Frank Cooper is the Chief Marketing Officer of Blackrock, the world’s largest...

CoronaTV 11.9 – The Brand Fuser, Denise Lee Yohn

CoronaTV 11.9 – The Brand Fuser, Denise Lee Yohn

Hey Brand Marketers, ready for some good old fashioned brand nutrition? Well,...

CoronaTV 9.11 – The Listener, Murray Nossel

CoronaTV 9.11 – The Listener, Murray Nossel

Murray Nossel is a storyteller who – since COVID – has pivoted...

Correli: ‘How to make your business stand out without spending a fortune’

Correli: ‘How to make your business stand out without spending a fortune’

How do you make your business stand out without spending a fortune?...

CPA Annual Meeting- Navigating the Changes Affecting the Contract Packaging Industry Panel

CPA Annual Meeting- Navigating the Changes Affecting the Contract Packaging Industry Panel

Host Jeffrey Hayzlett sat down with Tom Landry, President & Co-Founder, Allegiance...

CPA Annual Meeting- Sales and Customer Service Panel

CPA Annual Meeting- Sales and Customer Service Panel

Jason Forrest, CEO and Chief Culture Officer, FPG (Forrest Performance Group), Tony...

CPA Annual Meeting: Mergers and Acquisitions: Starting, Growing and Exiting Strategies Panel

CPA Annual Meeting: Mergers and Acquisitions: Starting, Growing and Exiting Strategies Panel

It’s almost inevitable that a company will be sold or acquired and...

Cpt. Emil Dobrovolschi & Octavian Pantis – Dark Cockpit

Cpt. Emil Dobrovolschi & Octavian Pantis – Dark Cockpit

What does the airline industry have in common with the business world?...

Craig Shah – Craig Shelly

Craig Shah – Craig Shelly

When it comes to fine jewelry and watches, craftsmanship is key. A...

Crawford: “Making the Cannabis Industry More Diverse”

Crawford: “Making the Cannabis Industry More Diverse”

The legalization of cannabis provides many entrepreneurial opportunities. But a 2017 study...

Create Your Personal Style

Create Your Personal Style

In episode 5… Men’s fashion stylist Irene Becker, owner of Alandales, explains...

Creating a Passionate Workforce with Jacqueline Throop-Robinson

Creating a Passionate Workforce with Jacqueline Throop-Robinson

In this episode of Training Unleashed, Evan speaks with Jacqueline Throop-Robinson, best-selling...

Creating a Workplace that Works

Creating a Workplace that Works

When employees feel that their personal values match those of the C-Suite...

Creating an AND culture with Chris Fuller

Creating an AND culture with Chris Fuller

In this episode of Training Unleashed, Evan speaks with Chris Fuller, president...

Crystal Gans – Owner and Founder of Mind Our Music

Crystal Gans – Owner and Founder of Mind Our Music

The music industry has gone through a tremendous upheaval, and that predates...

Culture is Contagious

Culture is Contagious

I was recently interviewed by Yigal Adato for his mastermind group, all...

Customer Disservice

Customer Disservice

One of our loyal viewers, Warren Danziger, shared a story about how...

Customer Service Lessons From the Best Unknown Companies

Customer Service Lessons From the Best Unknown Companies

I’m often asked what the best way to disrupt the competition is....

Customer Service May Not Be Your First Priority, and That’s Okay

Customer Service May Not Be Your First Priority, and That’s Okay

Do you focus more on customer service or company culture? If you...

Customer Service vs. Customer Experience

Customer Service vs. Customer Experience

Shep Hyken explains how three iconic brands are delivering the complete customer...

Customer Service Week: A Time to Celebrate Customers AND Employees

Customer Service Week: A Time to Celebrate Customers AND Employees

It’s my favorite time of year… the leaves change from green to...

D’Arcy Jensen: ‘Sustainable women’s clothing by size, fit and shape’

D’Arcy Jensen: ‘Sustainable women’s clothing by size, fit and shape’

Creative Director D’Arcy Jensen of eShakti talks with GenBiz and the C-Suite...

Dan Shapero – President of TeamLogic IT

Dan Shapero – President of TeamLogic IT

With technology and cybersecurity always top of mind for executives, how to...

Dana Look-Arimoto: ‘Promoting work-life integration over balance’

Dana Look-Arimoto: ‘Promoting work-life integration over balance’

Dana Look-Arimoto is the owner of Phoenix Five, an advisory firm, and...

Daniel Burrus, The Anticipatory Organization

Daniel Burrus, The Anticipatory Organization

Daniel Burrus, author of The Anticipatory Organization: Turn Disruption and Change Into...

Daniel Downs and Paul Sieradzki: ‘We’re trying to unlock scale in the 3-D printing industry’

Daniel Downs and Paul Sieradzki: ‘We’re trying to unlock scale in the 3-D printing industry’

Daniel Downs and Paul Sieradzki are the co-founders of R3 Printing, and...

Daniel Olduck – CEO of LibbyInside

Daniel Olduck – CEO of LibbyInside

In business today, digital marketing is a vital part of every company’s...

Danielle DiMartino Booth, Fed Up

Danielle DiMartino Booth, Fed Up

Danielle DiMartino Booth, author of Fed Up: An Insider’s Take on Why...

Darrell Amy – Revenue Growth Engine

Darrell Amy – Revenue Growth Engine

Darrell Amy, author of Revenue Growth Engine: How to Align Sales &...

Dave Ferguson – Boss or Leader

Dave Ferguson – Boss or Leader

Dave Ferguson, author of Boss or Leader: Are You Leading for a...

David Newman – Do It!  Speaking

David Newman – Do It! Speaking

David Newman, author of Do It! Speaking: 77 Instant Action Ideas to...

David Newman – Founder of Do It!  Marketing

David Newman – Founder of Do It! Marketing

All c-level executives and entrepreneurs alike are always looking for ways to...

David Sudolsky and Suneet Bhatt: ‘Outsourcing connects companies that can help each other out’

David Sudolsky and Suneet Bhatt: ‘Outsourcing connects companies that can help each other out’

How many typical citizens think of outsourcing in a positive light? Purpose-driven...

David Teten: ‘How should the economic situation change how we think about business?’

David Teten: ‘How should the economic situation change how we think about business?’

Now is a difficult time for entrepreneurs to raise money, unless your...

Dawn S. Kirk – Heartbeat Leadership

Dawn S. Kirk – Heartbeat Leadership

Dawn S. Kirk, author of Heartbeat Leadership: Empower Yourself, Engage Your Team...

De-evolution of a Business – How to Stay Relevant to Your Customers

De-evolution of a Business – How to Stay Relevant to Your Customers

Is your business de-evolving? Or do you have growth? If you want...

Deanna Karim: ‘Promoting business through word of mouth and social media’

Deanna Karim: ‘Promoting business through word of mouth and social media’

How do you enjoy the taste of sweets without feeling guilty? This...

Debbie Allen – Success is Easy

Debbie Allen – Success is Easy

Debbie Allen, author of Success is Easy: Shameless, No Nonsense Strategies to Win...

Derek Distenfield – Co-founder of GSD Ventures Studios

Derek Distenfield – Co-founder of GSD Ventures Studios

Even though the Covid crisis has caused many parts of the economy...

Desi Saran: ‘The health food industry is in high demand’

Desi Saran: ‘The health food industry is in high demand’

Health is very in vogue right now. More restaurants have healthy options,...

DeVee: ‘How Women Can Get Ahead in the Workplace’

DeVee: ‘How Women Can Get Ahead in the Workplace’

As of now, only 37 of 500 Fortune 500 companies are women-run....

Do Your Employees Understand CX & Customer Service?

Do Your Employees Understand CX & Customer Service?

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Dobbins: ‘How To Network And Diversify Your Hiring’

Dobbins: ‘How To Network And Diversify Your Hiring’

Who knew the quarantine dream includes knowing how to network? If 2020...

Does Engagement Lead to Entitlement?

Does Engagement Lead to Entitlement?

In the C-Suite, do your leaders feel that by focusing too much...

Don’t Be Lazy – Go the Extra Inch for Customers

Don’t Be Lazy – Go the Extra Inch for Customers

Do you give your customers the little extra time they deserve? Like...

Don’t Just Check Off a Box – Engage!

With so much emphasis on employee engagement, why does the C-Suite continue...

Don’t Lose the Customer’s Confidence Says Customer Service Speaker

Don’t Lose the Customer’s Confidence Says Customer Service Speaker

My wife and I were on the phone with our bank. They...

Dr. Daren Martin, Author of WHITEBOARD on The DEAN’s List with C-Suite TV host, Dean Lindsay

Dr. Daren Martin, Author of WHITEBOARD on The DEAN’s List with C-Suite TV host, Dean Lindsay

Dr. Daren Martin, Author of WHITEBOARD on The DEAN’s List with C-Suite...

Dr. Gary McGrath – A CEO’S Journey

Dr. Gary McGrath – A CEO’S Journey

Dr. Gary McGrath, author of A CEO’s Journey: The 7 Steps of Intentional...

Dr. Greg Reid & Jeffrey Klubeck – Mastermind Group

Dr. Greg Reid & Jeffrey Klubeck – Mastermind Group

Dr. Greg Reid and Jeffrey Klubeck, authors of Mastermind Group: An Exclusive Invitation,...

Dr. Lisa Koche: ‘Being stuck at home is a breeding ground for stress and anxiety’

Dr. Lisa Koche: ‘Being stuck at home is a breeding ground for stress and anxiety’

Quarantine seems like it would be a good time to get your...

Dr. Rachel MK Headley – iX Leadership

Dr. Rachel MK Headley – iX Leadership

Dr. Rachel MK Headley, author of  iX Leadership: Create High-Five Cultures and Guide Transformations wrote...

Easy Ways to Improve Your Customer Service Skills

Easy Ways to Improve Your Customer Service Skills

Not long ago I wrote about how small improvements can make a...

Ebenezer Nii Martey: ‘You have to bring the ideas from the summit home with you’

Ebenezer Nii Martey: ‘You have to bring the ideas from the summit home with you’

Ebenezer Nii Martey is the co-convener for the YOCEL’s AYEESummit. He is...

Ed Mylett – Peak Performance Expert

Ed Mylett – Peak Performance Expert

Taking control of your day and striving to achieve your goals may...

Edward Hargroves: ‘Just because the shelves are empty doesn’t mean we have a food shortage’

Edward Hargroves: ‘Just because the shelves are empty doesn’t mean we have a food shortage’

During the global pandemic, the U.S. economy has learned the difference between...

Effective Leadership and Employee Engagement

Effective Leadership and Employee Engagement

C-Suite leaders must realize that employees are looking for much more than...

Effective Meetings

Effective Meetings

It’s been calculated that 11 million meetings take place every day in...

Elevate Your Engagement Levels – How to Move the Needle on Employee Engagement

Elevate Your Engagement Levels – How to Move the Needle on Employee Engagement

Having an engaged workplace cultures takes time, dedication, and commitment from C-Suite...

Elevating Employee Wellness and Mental Health (1)

Elevating Employee Wellness and Mental Health (1)

Elevating Employee Wellness and Mental Health. With pandemic-related stress, anxiety, and depression taking...

Elisabeth Cardiello: ‘Brave Conversations Over Coffee’

Elisabeth Cardiello: ‘Brave Conversations Over Coffee’

Think about the things you do every day. Does drinking coffee come...

Embrace Change: the Biggest Inspiration of My Life

Embrace Change: the Biggest Inspiration of My Life

Keynote speaker Steve Rizzo shows audiences worldwide, in this inspiring true story,...

Emily Pollock: ‘What happens to your debt when you get married?’

Emily Pollock: ‘What happens to your debt when you get married?’

Money can’t buy love, and it sure can get in the way!...

Emotional Intelligence

Emotional Intelligence

The five components that make up emotional intelligence are self-awareness, self-regulation, motivation,...

Empathy and Its Power to Engage

Empathy and Its Power to Engage

Being an empathetic C-Suite leader simply means that you make yourself accessible...

Employee Engagement – Just Can’t Get Enough

In the C-Suite, you are busy – your employees are too! With...

Employee Engagement and Employee Well-Being

Employee Engagement and Employee Well-Being

Enlightened C-Suite leaders understand that the foundation of a good customer experience...

Employee Engagement and the Department of Commerce

Employee Engagement and the Department of Commerce

Great ideas for employee engagement abound – if your C-Suite leaders know...

Employee Engagement and Well-Being

Employee Engagement and Well-Being

When it comes to the list of the most important people in...

Employee Engagement by Committee

Employee Engagement by Committee

It doesn’t take a lot of time, money, and effort for C-Suite...

Employee Engagement Equals People Poaching Protection

Employee Engagement Equals People Poaching Protection

Your top employees may be a target – for your competition. How...

Employee Engagement Equals Talent Retention

Employee Engagement Equals Talent Retention

C-Suite leaders are investing more than ever in acquiring and developing their...

Employee Engagement in the “Next Normal”

Employee Engagement in the “Next Normal”

Employee Engagement in the “Next Normal.” As the economy starts to reopen after...

Employee Engagement is Not Done; It Is Earned

Employee Engagement is Not Done; It Is Earned

Employee Engagement is Not Done; It Is Earned. The pandemic has caused C-Suite...

Employee Onboarding Strategies that Work

Employee Onboarding Strategies that Work

Unfortunately, upwards of 22% of employees leave a company within 45 days...

Empower Employees to Say Yes

Empower Employees to Say Yes

I’m going to discuss the idea of saying “yes” to your customers....

Empowerment Lessons From the Ritz-Carlton

Empowerment Lessons From the Ritz-Carlton

If you’ve been following my work, you know I’m a huge fan...

Engage Through Education

Engage Through Education

In the C-Suite you see the numbers. Turnover is expensive. A study...

Engaged Employees are Brand Ambassadors

Engaged Employees are Brand Ambassadors

When C-Suite leaders have employees who are excited about their jobs, they...

Engagement and the WFH (Work from Home) Workplace

Engagement and the WFH (Work from Home) Workplace

Engagement and the WFH (Work from Home) Workplace. The COVID-19 pandemic caused many...

Engagement Comes from Connection

Engagement Comes from Connection

Employees want to work for businesses where they know, like and trust...

Engagement Doesn’t Happen by Accident

Engagement Doesn’t Happen by Accident

Just like the proverbial three-legged stool, C-Suite leaders and their organizations need...

Engagement is a Marathon, Not a Sprint.

Engagement is a Marathon, Not a Sprint.

Engagement is a Marathon, Not a Sprint. Your company culture took a long...

Engagement Starts At The Top

Engagement Starts At The Top

One thing that C-Suite leaders may have heard is that people don’t...

Engaging Employees from “Hello”

C-Suite leaders may be interested to know that a theory proposed by...

Engaging Employees Involves Generosity of Spirit

Engaging Employees Involves Generosity of Spirit

If your C-Suite team thinks that being generous in the workplace means...

Engaging Millennials and Beyond

Engaging Millennials and Beyond

Within the next several years, Millennial workers are set to become the...

Engaging Multiple Generations in the Workplace

Engaging Multiple Generations in the Workplace

In just about every organization, the C-Suite is dealing with a blend...

Enhancing the Customer Experience – Episode 10

Enhancing the Customer Experience – Episode 10

Shep Hyken offers five common-sense tips that will enhance the customer experience....

Enjoy the Journey or Pay the Price

Enjoy the Journey or Pay the Price

Funny Motivational Speaker Steve Rizzo talks about the importance of enjoying yourself...

Ep1 – John Lee Dumas

Ep1 – John Lee Dumas

John Lee Dumas. JLD is the founder of Entrepreneurs on Fire, host...

Episode #4 – Pitch It! Pitch It Good!

Episode #4 – Pitch It! Pitch It Good!

Episode #4 – Pitch It! Pitch It Good! – Once again the...

Episode 1 – Les Brown – WORLD RENOWNED INSPIRATIONAL SPEAKER AND BEST SELLING AUTHOR

Episode 1 – Les Brown – WORLD RENOWNED INSPIRATIONAL SPEAKER AND BEST SELLING AUTHOR

Rey interviews world renowned motivational speaker Les Brown. The two discuss Les...

Episode 8 – David Kurz – TAKE ACTION COACH AND REAL ESTATE GURU

Episode 8 – David Kurz – TAKE ACTION COACH AND REAL ESTATE GURU

David Kurz is a Real Estate Guru and Coach. He sits down...

Episode 9 – Socrates Zayas – AUTHOR AND SERIAL ENTREPRENEUR

Episode 9 – Socrates Zayas – AUTHOR AND SERIAL ENTREPRENEUR

Socrates Zayas is the host of SocTalks.com podcast and the author of...

Eric Michrowski – CEO and Founder of Propulo Consulting, PART 1

Eric Michrowski – CEO and Founder of Propulo Consulting, PART 1

We learn from a young age “better safe than sorry” but are...

Eric Michrowski – CEO and Founder of Propulo Consulting, PART 3

Eric Michrowski – CEO and Founder of Propulo Consulting, PART 3

In this day and age it takes more than staying on top...

Erika Zauner: ‘Corporate wellness programs are typically outdated.’

Erika Zauner: ‘Corporate wellness programs are typically outdated.’

Many CEOs discover their great idea through experiencing a problem. At least,...

Evan Dash – StoreBound

Evan Dash – StoreBound

The best path to wellness is to eat whole, natural foods and...

Excellence Now: Extreme Humanism with Tom Peters

Excellence Now: Extreme Humanism with Tom Peters

There are many names people might use to describe Tom Peters: best...

Explicit Communication, not Guess Work with guest Jason Treu #MakingBank S5E18

Explicit Communication, not Guess Work with guest Jason Treu #MakingBank S5E18

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Extraordinary Doesn’t Even Begin to Describe it! The Customer Experience Advantage Podcast

Extraordinary Doesn’t Even Begin to Describe it! The Customer Experience Advantage Podcast

So, what do you get when you combine the instructional excellence of...

Finding Your Happiness: Funny Man, Sad Story

Finding Your Happiness: Funny Man, Sad Story

Motivational Keynote Speaker Steve Rizzo emphasizes the pitfalls of putting your happiness...

Five Tips for Creating Better Customer Experiences Just in Time for National Customer Service Week

Five Tips for Creating Better Customer Experiences Just in Time for National Customer Service Week

How are you celebrating National Customer Service Week this year? Here are...

Five Ways To Prepare For Your Busy Season

Five Ways To Prepare For Your Busy Season

If you’re watching this the day it comes out, it’s the day...

Five Ways to Say Thank You to Customers

Five Ways to Say Thank You to Customers

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares five...

Fixing Workplace Injustice with Kim Scott and Trier Bryant

Fixing Workplace Injustice with Kim Scott and Trier Bryant

In this episode of Training Unleashed, Evan is joined by Kim Scott...

Following the Shot In

Following the Shot In

Much of my life is spent traveling. Lately, I’ve been home more...

Frank Ieraci – Founder of Clickedin

Frank Ieraci – Founder of Clickedin

A successful sales campaign always starts with high quality, pre-qualified lead; but...

Frank Siller: ‘Our heroes deserve a little more of our resources’

Frank Siller: ‘Our heroes deserve a little more of our resources’

Health care workers have received much-deserved love from people across the country...

Free Ways to Elevate Engagement

Free Ways to Elevate Engagement

Contrary to popular belief, engaging employees does not have to cost a...

Freedman: “The Current State NYC Real Estate is In”

Freedman: “The Current State NYC Real Estate is In”

When the pandemic hit, one of its hotspots was New York City....

From Failure to Redemption to Revival. The Incredible Story of Bob Groves

From Failure to Redemption to Revival. The Incredible Story of Bob Groves

Host Kevin Neff sits down with Corporate Speaker, Leadership Development Coach &...

From Smart to Wise

From Smart to Wise

Just because you’re a smart person doesn’t mean that you make wise...

G. Scott Paterson- FutureVault, Inc.

G. Scott Paterson- FutureVault, Inc.

Host Jeffrey Hayzlett sat down with the Executive Chairman and Founder of...

Gardner: ‘This Project Helps Black Entrepreneurs’

Gardner: ‘This Project Helps Black Entrepreneurs’

At Bold TV and C-Suite, we’re seeing a surge of companies and...

Gaudet: ‘Knowing When to Pivot Your Business’

Gaudet: ‘Knowing When to Pivot Your Business’

At Bold TV and C-Suite, we know that the ebb and flow...

Gen Z – The Newest Generation to Engage

Gen Z – The Newest Generation to Engage

Although Millennials currently make up the largest percentage of the workforce, Gen...

GenBiz Student Entrepreneur Showcase: Austin Ramsey, East Tennessee State University

GenBiz Student Entrepreneur Showcase: Austin Ramsey, East Tennessee State University

Austin Ramsey is the CEO of Pointech LLC and a student at...

Gender Communication

Gender Communication

If you haven’t noticed, men and women communicate differently. For twenty years...

Generational Communication

Generational Communication

The presentation on Intergenerational Communication in the Workplace has become a very...

George Brunt – Founder of Business Legal Management

George Brunt – Founder of Business Legal Management

Legal troubles tend to arise when they are least expected. That’s why...

Get to Know Your Customer Day

Get to Know Your Customer Day

It’s been years since I’ve written about Get to Know Your Customer...

Getting to Know You

Getting to Know You

Remember the Bob Seeger song, “Feel like a number?” In the C-Suite...

Good writing is a business advantage with George Tannenbaum

Good writing is a business advantage with George Tannenbaum

Words matter. And when you’re a master of words like George Tannenbaum,...

Gore: ‘Find A Peer Mentor That Will Help You Succeed’

Gore: ‘Find A Peer Mentor That Will Help You Succeed’

Funding small businesses is never easy. But as the 2020 cliche goes,...

Grant Page – Magna Imperio Systems

Grant Page – Magna Imperio Systems

In recent years, there has been a lot of talk about the...

Grasso & Sun: ‘How To Collaborate Remotely’

Grasso & Sun: ‘How To Collaborate Remotely’

In the realm of working remotely, what’s the most common experience: “Distance...

Grasso & Sun: ‘How To Network Successfully While Being Remote’

Grasso & Sun: ‘How To Network Successfully While Being Remote’

Nowadays, being stuck at home feels like it prevents you from growing...

Grasso & Sun: ‘Should You Know How Much Your Co-Workers Make’

Grasso & Sun: ‘Should You Know How Much Your Co-Workers Make’

It’s the question we all wonder but don’t ask: How much does...

Gratitude Works in the Workplace

Gratitude Works in the Workplace

Gratitude Works in the Workplace. C-Suite leaders face various challenges and obstacles every...

Handling Difficult People

Handling Difficult People

It is estimated the 20–21% of our population can be classified as...

Hap Klopp: ‘Running The North Face with a disruption mindset’

Hap Klopp: ‘Running The North Face with a disruption mindset’

The North Face is a wildly popular clothing line and has grown...

Happiness Is a Choice

Happiness Is a Choice

Motivational Keynote speaker Steve Rizzo explains how and why happiness is dependent...

Harley Bauer and Michael Glickman: ‘The only premium shot on the market’

Harley Bauer and Michael Glickman: ‘The only premium shot on the market’

Harley Bauer and Michael Glickman are changing the alcoholic beverage industry with...

Harness your Superpower of Resilience with Business Coach Stefanie Krievins

Harness your Superpower of Resilience with Business Coach Stefanie Krievins

It’s the first Monday right after Thanksgiving, and Coach Stefanie is in...

Harold Ford Jr.: ‘We need to find a way to read solutions together’

Harold Ford Jr.: ‘We need to find a way to read solutions together’

Former U.S. Congressman Harold Ford Jr. speaks with GenBiz’s David Grasso and...

Have Your Defined Your Company’s Core Values?

Have Your Defined Your Company’s Core Values?

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses core...

Helping a Remote Workforce Connect and Thrive with Guest Mark Morey

Helping a Remote Workforce Connect and Thrive with Guest Mark Morey

In this episode, Evan speaks with Mark Morey, executive coach, culture developer...

Horn & Short: ‘Improving Diversity Programs In Corporations’

Horn & Short: ‘Improving Diversity Programs In Corporations’

The Black unemployment rate in the United States consistently has been twice...

Houman Motaharian, LendingPoint

Houman Motaharian, LendingPoint

Houman Motaharian, President of LendingPoint, sat down with host Jeffrey Hayzlett to talk about the reasons point...

How Artificial Intelligence is Changing Healthcare

How Artificial Intelligence is Changing Healthcare

Entrepreneur, Inventor and Advisor David Ferrera has more than 25 years experience...

How Big is Your Deck? Martin Lindstrom will be the Judge!

How Big is Your Deck? Martin Lindstrom will be the Judge!

Hey don’t blame me. Don’t even blame my first two-time returning guest,...

How Brad Pitt and the Mossad can help prepare you for the Zombie Apocalypse

How Brad Pitt and the Mossad can help prepare you for the Zombie Apocalypse

Ever heard of the 10th man rule? If you watched World War...

How Corporate Sustainability Initiatives Drive Employee Engagement

How Corporate Sustainability Initiatives Drive Employee Engagement

In this age of consumption, consumers are looking to do business with...

How Do You Really Know If You’re Doing a Good Job?

How Do You Really Know If You’re Doing a Good Job?

I could have titled this video “Box of Donuts Research,” but you...

How Feedback Increases Employee Engagement

How Feedback Increases Employee Engagement

When the C-Suite takes the time to notice the good work that...

How Harley Davidson Created Demand As Told at NSSF

How Harley Davidson Created Demand As Told at NSSF

Join the one-on-one interview with Ken Schmidt, former Director of Communications for...

How Much Does It Cost to Give Great Customer Service?

How Much Does It Cost to Give Great Customer Service?

I recently wrote an article in Forbes about how to get customers...

How Poor Customer Service Can Lead to Big Losses!

How Poor Customer Service Can Lead to Big Losses!

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

How to Attain Personal Growth Important to You

In episode 15… Performance Optimization Specialist Tina Greenbaum, author of Mastery Under...

How to Be a Customer Service Hero: The Mike Moment

How to Be a Customer Service Hero: The Mike Moment

We’ve all heard the old adage: “It’s better to give than to...

How to Be More Creative

In episode 10… Multi award-winning business woman, entrepreneur, and success coach Cara...

How To Become A Professional Keynote Speaker

How To Become A Professional Keynote Speaker

On this episode of FOMOFanz here on C-Suite TV I discuss my...

How to become more agile in your career with Engelina Jaspers

How to become more agile in your career with Engelina Jaspers

Engelina Jaspers is a student and teacher of business and career agility....

How to Calculate Your Customer Retention Rate

How to Calculate Your Customer Retention Rate

Get ready to do a little math. While not my typical lesson,...

How to Compete with Amazon

How to Compete with Amazon

Amazon has changed the way customers think. It has pushed customer service...

How to Create an Authentic Personal Brand

In episode 12… Rabbi Mendel Schwartz of The Chai Center, explains simple...

How To Create Customer Loyalty – Episode 5

How To Create Customer Loyalty – Episode 5

Welcome to episode five of “Be Amazing or Go Home!” Shep shares...

How to Deal With Negative Customer Service Interactions

How to Deal With Negative Customer Service Interactions

I was recently asked what three traits I think are most important...

How to Engage Employees in Times of Crisis

How to Engage Employees in Times of Crisis

The COVID-19 pandemic changed business – for good. But with all of...

How to Get Customers to Leave Positive Reviews

How to Get Customers to Leave Positive Reviews

Getting customers to review their experience with you is powerful. Before they...

How to Get Your Customers to Say, “I’ll Be Back!”

How to Get Your Customers to Say, “I’ll Be Back!”

Many companies think they have to compare themselves to their competition. They...

How to Handle Lost Luggage: A Lesson From the Airlines

How to Handle Lost Luggage: A Lesson From the Airlines

It’s been almost a year since my last business trip due to...

How To Improve Customer Relationships In Times Of Crisis

How To Improve Customer Relationships In Times Of Crisis

How To Improve Customer Relationships In Times Of Crisis. Through the COVID crisis,...

How to Keep Customers Coming Back

How to Keep Customers Coming Back

Before you can have loyal customers you must first get them to...

How to Keep Customers Coming Back – Episode 9

How to Keep Customers Coming Back – Episode 9

Before you can have loyal customers you must first get them to...

How to Keep Retention High When Unemployment is Low

How to Keep Retention High When Unemployment is Low

In an economy where the unemployment rate has been incredibly low for...

How To Make Your Customers Love You

How To Make Your Customers Love You

What if the worst thing a customer ever said about you was,...

How to onboard an employee with Narativ’s CEO, Jerome Deroy

How to onboard an employee with Narativ’s CEO, Jerome Deroy

Murray Nossel was one of my favorite guests. We discussed the power...

How to Practice Gratitude at Work

How to Practice Gratitude at Work

How to Practice Gratitude at Work. C-Suite leaders who excel at work don’t...

How to Put Some Fun into Serious Business

How to Put Some Fun into Serious Business

The other day I was talking to my friend and fellow customer...

How to Really WOW Your Customers

How to Really WOW Your Customers

I recently talked about taking the extra step to deliver amazing service....

How to Transform the Customer Experience

How to Transform the Customer Experience

Want to engage and connect with your customers more effectively? Then listen...

How Unrealistic Expectations Dampen Employee Engagement

How Unrealistic Expectations Dampen Employee Engagement

Yes, C-Suite leaders want to set ambitious goals for their employees to...

Howard Hughes is Betting Big on Technology to Develop Luxury Communities

Howard Hughes is Betting Big on Technology to Develop Luxury Communities

Historically low interest rates and new tax incentives are creating the ideal...

Hubbard: ‘Why You Should Care About Monopolies’

Hubbard: ‘Why You Should Care About Monopolies’

When you think of a monopoly, does your mind create a negative...

Humor Is Everywhere: The Ozone Layer

Humor Is Everywhere: The Ozone Layer

Funny Motivational Speaker Steve Rizzo explains to the audience how and why...

iAnthus Capital Holdings Inc (CNSX:IAN) Closes MPX Bioceutical Corp (CNSX:MPX) Deal

iAnthus Capital Holdings Inc (CNSX:IAN) Closes MPX Bioceutical Corp (CNSX:MPX) Deal

iAnthus Capital Holdings Inc (CNSX:IAN) (OTCMKTS:ITHUF) (FRA:2IA) CEO Hadley Ford provides a...

Improving the Customer Experience through Employee Engagement

Improving the Customer Experience through Employee Engagement

It is no secret to the C-Suite. Today’s workers are harder to...

Increasing Employee Retention in Manufacturing

Increasing Employee Retention in Manufacturing

Increasing Employee Retention in Manufacturing. With more than two million manufacturing jobs going...

Innovators with Jane King: Big Tech Monopolies

Innovators with Jane King: Big Tech Monopolies

Much like Microsoft in 2000, big tech companies have become like monopolies...

Innovators with Jane King: Regulating the Gig Economy

Innovators with Jane King: Regulating the Gig Economy

Julia Sun hosts Emily Anne Epstein, a digital media consultant, Gordon Gray,...

Innovators with Jane King: Will We Experience a Recession in 2020?

Innovators with Jane King: Will We Experience a Recession in 2020?

David Grasso of GenBiz sits down with Annafi Wahed, the founder and...

Inspired Leadership with Chris Fuller

Inspired Leadership with Chris Fuller

I have the pleasure of chatting with Chris Fuller, who is going...

Institute for Supply Management®’s Hospital Report on Business

Institute for Supply Management®’s Hospital Report on Business

Nancy LeMaster, Committee Chair of the ISM’s Hospital PMI Report on Business®...

Interpersonal Communication Skills

Interpersonal Communication Skills

Welchlin Keynote Presentations highlight the effective communication techniques that are crucial to...

Interview with Chef Lance founder of Blujeen Restaurant in Harlem

Interview with Chef Lance founder of Blujeen Restaurant in Harlem

The Spot Light with Roger Maloney on C- Suite TV  interviews with...

Irwin Grossman – Founder and CEO of Delta Payment Solutions

Irwin Grossman – Founder and CEO of Delta Payment Solutions

Most businesses accept credit cards for convenience, but that convenience comes at...

Is there truth in advertising?

Is there truth in advertising?

Farrah Bostic describes herself as a reasonably friendly pain in the ass....

Is Your Customer Experience in Balance with Your Employee Experience? – CX Lesson

Is Your Customer Experience in Balance with Your Employee Experience? – CX Lesson

Shep Hyken shares the importance of the employee’s experience in relationship to...

ISM Director of Customer Operations Melanie Larimer

ISM Director of Customer Operations Melanie Larimer

Manufacturing Talk Radio Host Lew Weiss interviews Melanie Larimer, Director of Customer...

ISM Services Report On Business Live with Anthony Nieves

ISM Services Report On Business Live with Anthony Nieves

Anthony Nieves, Committee Chairman of the ISM’s Services Report on Business(R) discusses...

Ivor Lok – Co-Founder of the C-Suite Network International Coaches Guild

Ivor Lok – Co-Founder of the C-Suite Network International Coaches Guild

When looking to get to that next level it’s always a good...

Jacinta Mathis and Netta Jenkins: ‘A platform about accountability and solutions’

Jacinta Mathis and Netta Jenkins: ‘A platform about accountability and solutions’

Jacinta Mathis and Netta Jenkins are the co-founders of Dipper Tech, a...

Jack Myers, The Future of Men

Jack Myers, The Future of Men

Jack Myers, author of The Future of Men: Masculinity in the 21st...

Jacqueline Jasionowski – Founder of Shift Awake Group

Jacqueline Jasionowski – Founder of Shift Awake Group

If your customers are feeling friction from your employees, they are not...

Jaden: ‘Building a company around your ideas’

Jaden: ‘Building a company around your ideas’

Have you ever had a bright business idea and gotten bogged down...

Janet Alvarez: ‘Managing you money in the new year’

Janet Alvarez: ‘Managing you money in the new year’

With the new year comes the obligation that we all feel to...

Jared Kaplan – CEO of OppFi

Jared Kaplan – CEO of OppFi

60 million Americans are shut out of traditional banking services because of their credit. 8...

Jason Craparo: ‘Virtual networking helps you cut through the noise.’

Jason Craparo: ‘Virtual networking helps you cut through the noise.’

Networking can be exhausting. If you’ve had a long day at work,...

Jason DeBono – NuView

Jason DeBono – NuView

Most people stick to stocks and bonds, but there are new alternatives...

Jason McCann, Varidesk

Jason McCann, Varidesk

Host Jeffrey Hayzlett sat down with CEO and Co-Founder of Varidesk, Jason McCann...

Jay Rosenzweig: ‘Worrying about finding a new job when the economy opens back up’

Jay Rosenzweig: ‘Worrying about finding a new job when the economy opens back up’

The job market went from zero to 100 real quick. A lot...

Jean O’Toole: ‘There is a scholarship for everybody’

Jean O’Toole: ‘There is a scholarship for everybody’

Ask any millennial with thousands of dollars in student loans — college...

Jeff Barnes – CEO of Angel Investors Network

Jeff Barnes – CEO of Angel Investors Network

When it comes to success, it’s good to have an angel on...

Jeff Fromm: ‘Combining a better product and purpose’

Jeff Fromm: ‘Combining a better product and purpose’

Marketing expert Jeff Fromm sat down with Bold TV to discuss his...

Jeff Mascio: ‘Growing the cannabis industry’

Jeff Mascio: ‘Growing the cannabis industry’

While the cannabis industry has made headlines in the political realm, cannabis...

Jeff Pedowitz – CEO of The Pedowitz Group

Jeff Pedowitz – CEO of The Pedowitz Group

With businesses running at a sprint and constantly evolving, so are the...

Jeff Webb: ‘We’re working to keep athletes inspired in their downtime’

Jeff Webb: ‘We’re working to keep athletes inspired in their downtime’

Whoever thought that sports would be canceled? COVID-19 brought the world many...

Jeffrey Brandeis – Becoming a Rainmaker

Jeffrey Brandeis – Becoming a Rainmaker

Jeffrey Brandeis, author of Becoming a Rainmaker: A Guide for Accountants and...

Jeffrey Brandeis – Done Deal!

Jeffrey Brandeis – Done Deal!

Jeffrey Brandeis, author of Done Deal!: The Step By Step Handbook to...

Jeffrey Hayzlett – Chairman of the C-Suite Network

Jeffrey Hayzlett – Chairman of the C-Suite Network

Podcasts have grown exponentially, reaching over 100 million Americans each month, according...

Jeffrey Hayzlett- The Hero Factor

Jeffrey Hayzlett- The Hero Factor

Jeffrey Hayzlett, author of The Hero Factor: How Great Leaders Transform Organizations...

Jen Gottlieb and Chris Winfield: ‘A strong network will fool-proof your career’

Jen Gottlieb and Chris Winfield: ‘A strong network will fool-proof your career’

Jen Gottlieb and Steve Winfield co-founded Super Connector Media to shine a...

Jen Gottlieb: ‘I wanted to make PR firms more accessible and less intimidating’

Jen Gottlieb: ‘I wanted to make PR firms more accessible and less intimidating’

Self-made business people need media coverage. How else will they get the...

Jen Sidorova: ‘Millennials need to learn about the pension crisis’

Jen Sidorova: ‘Millennials need to learn about the pension crisis’

There is an underlying optimism surrounding the millennial generation. We are a...

Jerry Storch, Storch Advisors

Jerry Storch, Storch Advisors

What does the former Chairman and CEO of Toys “R” Us and...

Jessica Hochberg: ‘Jameson’s Limited Edition Cold Brew’

Jessica Hochberg: ‘Jameson’s Limited Edition Cold Brew’

Are you a fan of whiskey and coffee? Jameson has jumped aboard...

Jill Griffin – Follow These Leaders

Jill Griffin – Follow These Leaders

Jill Griffin, author of Follow These Leaders: Wisdom and Mentorship from the Voices...

Jill Kaplan, President of New York/New Jersey Region, United Airlines

Jill Kaplan, President of New York/New Jersey Region, United Airlines

Host Jeffrey Hayzlett sat down with Jill Kaplan, President of New York/New Jersey...

Jim Amos- Mailboxes/UPS

Jim Amos- Mailboxes/UPS

Jim Amos, Founder and Chairman Emeritus, Mailboxes, etc., sat down with host...

Jim Sharpe: ‘Going virtual in the business of bringing people together’

Jim Sharpe: ‘Going virtual in the business of bringing people together’

Timing is everything. And sometimes it brings big surprises. CEO of Aventri,...

Jodee Rich – CEO NFT.Kred

Jodee Rich – CEO NFT.Kred

Digital assets are everywhere and new formats are constantly emerging. One of...

Joe Jackman: ‘Reinventing yourself and your business’

Joe Jackman: ‘Reinventing yourself and your business’

In a fast-paced world of instant gratification and waning attention spans, business...

John Burgos – Founder and Host of the Beyond The Ordinary Show

John Burgos – Founder and Host of the Beyond The Ordinary Show

There are certain topics and subjects that are not fully explored in...

John Hewitt – Atax

John Hewitt – Atax

The tax and financial needs of America’s Latino community has been underserved...

John Hewitt – First Choice

John Hewitt – First Choice

There are more than 31 million small businesses in US and many...

John Hewitt – iCompete

John Hewitt – iCompete

John Hewitt, author of iCompete: How My Extraordinary Strategy for Winning Can Be...

John Lee Dumas – The Common Path to Uncommon Success

John Lee Dumas – The Common Path to Uncommon Success

John Lee Dumas, author of The Common Path to Uncommon Success: A...

John Schneider: ‘Fiscal responsibility in the queer community’

John Schneider: ‘Fiscal responsibility in the queer community’

The C-Suite Network and GenBiz team up to bring you a conversation...

Jon Petz – Boring Meetings Suck

Jon Petz – Boring Meetings Suck

We all have meetings; in fact, it seems that sometimes we have...

Jon Petz – Significance in Simple Moments

Jon Petz – Significance in Simple Moments

People have a fascination with magic, often asking ‘how did you do...

Jordan Levy: ‘Better preparing students for the workforce’

Jordan Levy: ‘Better preparing students for the workforce’

Jordan Levy, the Executive Director and Founder of CapSource Education, comes into...

Julie Cottineau, Twist

Julie Cottineau, Twist

Julie Cottineau, author of Twist: How Fresh Perspectives Build Breakthrough
Brands, wrote the...

Julie Morgenstern: ‘Emails take away the clarity you need to start your day’

Julie Morgenstern: ‘Emails take away the clarity you need to start your day’

Julie Morgenstern joins Bold TV to discuss her new book Never Check...

Keith Krach, DocuSign

Keith Krach, DocuSign

Keith Krach has amassed together a long line of highly successful ventures...

Kelli Richards – CEO of The All Access Group

Kelli Richards – CEO of The All Access Group

We’ve all heard the adage “It’s not what you know, it’s who...

Kelly Fuhlman – Be the Hero and Rescue Yourself

Kelly Fuhlman – Be the Hero and Rescue Yourself

Kelly Fuhlman, author of Be the Hero and Rescue Yourself: Creating the...

Kelly Pierre-Louis: ‘#IRLCONN allows you to connect students, entrepreneurs and professionals’

Kelly Pierre-Louis: ‘#IRLCONN allows you to connect students, entrepreneurs and professionals’

The In Real Life Connections conference is an event that allows students,...

Kevin Harrington – Mentor to Millions

Kevin Harrington – Mentor to Millions

Kevin Harrington, author of Mentor to Millions: Secrets of Success in Business...

Kevin Harrington: ‘Mentors give you wisdom from someone who has been there’

Kevin Harrington: ‘Mentors give you wisdom from someone who has been there’

Have you ever been in a difficult situation and wished you just...

Kevin Parker: ‘Leadership was important to respond to Covid-19’

Kevin Parker: ‘Leadership was important to respond to Covid-19’

Uncertainty is the theme of today’s world with COVID-19, quarantine, work-from-home and...

Kids Are the Funniest People

Kids Are the Funniest People

Comedian turned Motivational Speaker Steve Rizzo explains why observing the funny ways...

Kindred Spirits

Kindred Spirits

I hope you had a meaningful and Merry Christmas if you were...

Klay Williams: ‘Holistic wellness programs in the workplace’

Klay Williams: ‘Holistic wellness programs in the workplace’

Klay Williams believes that workplaces could stand to profit off of the...

Lamb: ‘Planting Trees with Drones’

Lamb: ‘Planting Trees with Drones’

You’ve heard of deforestation. In school, we learned that when we cut...

Language Shifts that Promote Engagement

Language Shifts that Promote Engagement

Language Shifts that Promote Engagement. Language is something we use all day long....

Large Group Orientation with Amanda Gallant

Large Group Orientation with Amanda Gallant

In this episode, Evan speaks with Amanda Gallant, Director of Human Resources...

Laura Gassner Otting: ‘What does success mean to me’

Laura Gassner Otting: ‘What does success mean to me’

Laura Gassner Otting, the author of “Limitless” and a Motivational Speaker, speaks...

Lea Woodford, Lead. Share. Empower.

Lea Woodford, Lead. Share. Empower.

Lea Woodford, author of Lead. Share. Empower: My Strategies for Success in...

Leading from Anywhere with David Burkus

Leading from Anywhere with David Burkus

The most potential human motivator is progress. So you can imagine how...

Learn from the Customer Service Department of the Year

Learn from the Customer Service Department of the Year

How did Squaremouth win the Stevie? Steve Benna, one of their marketing...

Leo Bottary – Peernovation

Leo Bottary – Peernovation

Leo Bottary, author of Peernovation: What Peer Advisory Groups Can Teach Us...

Leo Bottary, What Anyone Can Do

Leo Bottary, What Anyone Can Do

Host Taryn Winter Brill sits down with author Leo Bottary to discuss...

Liam Martin: ‘Remote work is the future’

Liam Martin: ‘Remote work is the future’

When Twitter announced its employees could work from home forever, we couldn’t...

Lisa Levy – Future Proofing Cubed

Lisa Levy – Future Proofing Cubed

Lisa Levy, author of Future Proofing Cubed: The Definitive Guide to Improving...

Lisa Z. Lindahl: ‘Women building something that improves the lives of other women is important’

Lisa Z. Lindahl: ‘Women building something that improves the lives of other women is important’

Sometimes inventions can become so essential that it’s hard to imagine a...

Listening Skills

Listening Skills

We spend more time listening than any other communication activity. Often our...

Live Up to a Higher Standard of Service

Live Up to a Higher Standard of Service

How do you live up to your standard for customer service? A...

Lou Diamond, Master the Art of Connecting

Lou Diamond, Master the Art of Connecting

Lou Diamond, author of Master the Art of Connecting, talks about the...

Lozano: ‘Women, Start Your Own Law Firm Without A MBA’

Lozano: ‘Women, Start Your Own Law Firm Without A MBA’

Can you run a business without an MBA? The answer is yes....

Maintaining Productivity and Focus in Manufacturing During COVID-19

Maintaining Productivity and Focus in Manufacturing During COVID-19

Maintaining Productivity And Focus In Manufacturing During COVID-19   Although there are...

Makarand Utpat – How to Kickstart Your Digital Marketing

Makarand Utpat – How to Kickstart Your Digital Marketing

Makarand Utpat, author of How to Kickstart Your Digital Marketing: The Ultimate...

Maksad: ‘Comparing Finances To Your Peers Can Be Beneficial’

Maksad: ‘Comparing Finances To Your Peers Can Be Beneficial’

On Bold TV and C-Suite, we discuss the surprising benefits of comparing...

Manage Smarter 180: The “International Creation” Episode

Manage Smarter 180: The “International Creation” Episode

Steve Chaparro is an organizational culture expert and communicator who speaks worldwide...

Managing the Voices in your Head with Bill Guertin

Managing the Voices in your Head with Bill Guertin

Finally, someone else can hear those voices in my head! Now if...

Mantse Addy: ‘Corporations should use their reach to speak out against racism.’

Mantse Addy: ‘Corporations should use their reach to speak out against racism.’

Following the death of George Floyd in the hands of Minneapolis police,...

Manufacturing Engagement to Keep Your Workers Working With You

Manufacturing Engagement to Keep Your Workers Working With You

Did you know that, according to an industry report, for every four...

Manufacturing Partnerships – Making Waves

Manufacturing Partnerships – Making Waves

Manufacturing Partnerships – Making Waves with John Kennedy and special guest Buckley...

Manufacturing Partnerships – Making Waves with guest Buckley Brinkman

Manufacturing Partnerships – Making Waves with guest Buckley Brinkman

Manufacturing Partnerships – Making Waves with John Kennedy and special guest Buckley...

Manufacturing Partnerships: Making Waves

Manufacturing Partnerships: Making Waves

Join John Kennedy, CEO, NJMEP and Tony Demakis, President, Alliance Specialties &...

Manufacturing Partnerships…Making Waves Ep. 6: Now Hiring: New Generation Workforce

Manufacturing Partnerships…Making Waves Ep. 6: Now Hiring: New Generation Workforce

Join John Kennedy, CEO, NJMEP and Matt Guse, President, MRS Machining, as...

Mark Boundy – Radical Value

Mark Boundy – Radical Value

Mark Boundy, author of Radical Value: Elevate Your Company and Career by...

Mark Eaton, CEO of 7ft4.com

Mark Eaton, CEO of 7ft4.com

Mark Eaton, CEO of 7ft4.com, talked to host Jeffrey Hayzlett about the...

Mark Hunter- High-Profit Prospecting

Mark Hunter- High-Profit Prospecting

Mark Hunter, author of High-Profit Prospecting: Powerful Strategies to Find the Best Leads...

Mark Victor Hansen & Crystal Dwyer Hansen – Ask!

Mark Victor Hansen & Crystal Dwyer Hansen – Ask!

Mark Victor Hansen and Crystal Dwyer Hansen, authors of Ask! The Bridge...

Marnie Schneider: ‘It’s important for kids to learn the universal language of sports’

Marnie Schneider: ‘It’s important for kids to learn the universal language of sports’

Right now, the world is missing sports. Athletes and fans alike are...

Mastery Under Pressure with Tina Greenbaum

Mastery Under Pressure with Tina Greenbaum

When Tina Greenbaum isn’t feeling the need…the need for speed…she’s helping executives...

Mathis: ‘Advocating For Diversity And Inclusion In The Workplace’

Mathis: ‘Advocating For Diversity And Inclusion In The Workplace’

Diversity and inclusion in the workplace still is a pressing issue in...

Max Scheder – Bieschin, Ekso Bionics

Max Scheder – Bieschin, Ekso Bionics

Max Scheder -Bieschin sat down to talk about how Ekso Bionics is investing...

Maya Holihan – President of Loyalty Networking

Maya Holihan – President of Loyalty Networking

We all have heard that networking is an important part of business...

Meerah Rajavel – CIO of Forcepoint

Meerah Rajavel – CIO of Forcepoint

This episode of Executive Perspectives Live features Meerah Rajavel, Chief Information Officer at Forcepoint talking...

Meeting Today’s Customer Service Standards

Meeting Today’s Customer Service Standards

It wasn’t that long ago that you would go to a store,...

Melissa Ambrosini: ‘Reeling in your inner mean girl’

Melissa Ambrosini: ‘Reeling in your inner mean girl’

Ladies, who cares about your haters when you’re your own worst critic?...

Michael & Heinrich: ‘What Makes Something A Monopoly’

Michael & Heinrich: ‘What Makes Something A Monopoly’

The literal definition of a monopoly is “the exclusive and complete ownership...

Michael & Sun: ‘How To Avoid Burnout At Work’

Michael & Sun: ‘How To Avoid Burnout At Work’

On Bold TV and C-Suite, Julia Sun and Philip Michael talk about...

Michael Deathless: ‘The future of virtual reality’

Michael Deathless: ‘The future of virtual reality’

Do you ever wish your life was a video game? The trend...

Michael Schneider: ‘NEXT Events allows you to network on cruise ships’

Michael Schneider: ‘NEXT Events allows you to network on cruise ships’

NEXT Events brings business to business networking to cruises. President and CEO...

Michael Solomon – Marketers, Tear Down These Walls!

Michael Solomon – Marketers, Tear Down These Walls!

Michael Solomon, author of, Marketers, Tear Down These Walls!: Liberating the Post-Modern Consumer, wrote...

Michael: ‘5 Businesses To Look Out For In 2021’

Michael: ‘5 Businesses To Look Out For In 2021’

Who’s excited for 2021!? With a new year coming around the corner...

Michael: ‘Ask Philip: Investment Apps, Owning Music and More’

Michael: ‘Ask Philip: Investment Apps, Owning Music and More’

Welcome to the DM zone! We’re back with an updated version of...

Michael: ‘Change Your State Of Thinking With The Law Of Attraction’

Michael: ‘Change Your State Of Thinking With The Law Of Attraction’

There is a saying that goes like this: “You are your worst...

Michael: ‘Entrepreneurs We Should Look Out For In 2021!’

Michael: ‘Entrepreneurs We Should Look Out For In 2021!’

With the year 2020 coming to an end and maybe giving us...

Michael: ‘Here’s Why Password Protection Is a Must’

Michael: ‘Here’s Why Password Protection Is a Must’

Has your smartphone ever asked you if you wanted it to remember...

Michelle Tillis Lederman – CEO of Executive Essentials

Michelle Tillis Lederman – CEO of Executive Essentials

The key to success lies in connections — not only with customers...

Mike Skrypnek – Entrepreneur Secrets to a Grow Get Give Life

Mike Skrypnek – Entrepreneur Secrets to a Grow Get Give Life

Mike Skrypnek, author of Entrepreneur Secrets to a Grow, Get, Give Life...

Mindy Gibbins-Klein, The Thoughtful Leader

Mindy Gibbins-Klein, The Thoughtful Leader

Mindy Gibbins-Klein is the author of The Thoughtful Leader: How to use...

Montgomery-Brown: ‘How To Have Hard Conversations At Work’

Montgomery-Brown: ‘How To Have Hard Conversations At Work’

Remember a time when you needed to confront a colleague. Has it...

Morgan Muchnick and Chris Howell: ‘Unhackable communication’

Morgan Muchnick and Chris Howell: ‘Unhackable communication’

Unhackable communications are a major breakthrough in the world of internet security....

Nagesh Rao: ‘Solving tough problems that help a lot of people’

Nagesh Rao: ‘Solving tough problems that help a lot of people’

GenBiz has a discussion with Nagesh Rao, the Director of Business Technology...

Neal Campbell, CDW

Neal Campbell, CDW

Neal Campbell, Senior Vice President, Strategic Solutions and Services at CDW, talks...

Neen James, Attention Pays

Neen James, Attention Pays

Neen James, author of Attention Pays, is aiming to make ‘attention’ a...

Nelson Griswold – Breaking Through the Status Quo

Nelson Griswold – Breaking Through the Status Quo

Nelson Griswold, author of Breaking Through the Status Quo: How Innovative Companies are...

Netta Jenkins and Julia Taylor Kennedy: ‘Minorities in corporate America’

Netta Jenkins and Julia Taylor Kennedy: ‘Minorities in corporate America’

As the nation kicks off its celebration of Black History Month, BoldTV...

Nick Bogacz – President and Founder of Caliente Pizza

Nick Bogacz – President and Founder of Caliente Pizza

The pizza business can get muy Caliente. It takes perseverance and teamwork...

Nina Sunday, Workplace Wisdom for 9 to Thrive

Nina Sunday, Workplace Wisdom for 9 to Thrive

Nina Sunday, author of Workplace Wisdom for 9 to Thrive: Proven Tactics and...

Oh Ship, It’s Freddie Laker

Oh Ship, It’s Freddie Laker

Freddie Laker is the real deal. He’s a proper agency, marketing, digital,...

Onboarding Matters to Employee Engagement

Onboarding Matters to Employee Engagement

C-Suite leaders need to realize that the first six months of an...

One Thing You Must Have to Create Amazing Customer Experiences Featuring Guest Michael Redbord

One Thing You Must Have to Create Amazing Customer Experiences Featuring Guest Michael Redbord

A successful customer experience strategy is a result of the company’s culture....

Opportunities Abound for Employee Engagement

Opportunities Abound for Employee Engagement

As a C-Suite leader, you realize the value of investing in your...

Paul Dominguez: ‘Establishing a culture based on vision and core principles’

Paul Dominguez: ‘Establishing a culture based on vision and core principles’

Paul Dominguez spoke to Bold TV about WeWork, what went wrong, and...

Payam Safa: ‘The one stop shop for ride-sharing’

Payam Safa: ‘The one stop shop for ride-sharing’

Uber and Lyft have dominated the ride-share market for nearly a decade,...

Performance Based Leadership with Joshua Spodek: Are People Born Leaders?

Performance Based Leadership with Joshua Spodek: Are People Born Leaders?

Joshua Spodek, author of Leadership Step by Step: Becoming the Person Others Follow,...

Pernon Dunston: ‘Why millennials should buy health insurance’

Pernon Dunston: ‘Why millennials should buy health insurance’

Life insurance is a tricky but necessary topic to discuss among millennials...

Pete Romano – Founder and Chief Architect of Segwik

Pete Romano – Founder and Chief Architect of Segwik

It takes a great deal of time, effort and money to land...

Peter Friedman – LiveWorld

Peter Friedman – LiveWorld

Peter Friedman, Chairman and CEO of LiveWorld, sat down with host Jeffrey...

Peter Salib: ‘New innovations at CES 2020’

Peter Salib: ‘New innovations at CES 2020’

While the world revolves at its normal speed, tech developers are constantly...

Phani Nagarjuna, Chief Analytics Officer at Sutherland & Founder of Nuevora

Phani Nagarjuna, Chief Analytics Officer at Sutherland & Founder of Nuevora

Host Jeffrey Hayzlett spoke to Phani Nagarjuna, Chief Analytics Officer at Sutherland and...

Philosophers Unite with Cristina DiGiacomo

Philosophers Unite with Cristina DiGiacomo

Cristina DiGiacomo describes herself as a practical philosopher. She also believes in...

Pioneering a Private, Quiet Space to Work, Think and Connect -Customer Experience Advantage Podcast

Pioneering a Private, Quiet Space to Work, Think and Connect -Customer Experience Advantage Podcast

The work environment has changed dramatically in recent years. Not just the...

Professor Lenny Williams: ‘Culturally relevant material to engage diverse groups of students’

Professor Lenny Williams: ‘Culturally relevant material to engage diverse groups of students’

Co-founder and Professor Lenny Williams joins GenBiz and the C-Suite Network to...

Putting the Fan in Fanzo

Putting the Fan in Fanzo

He says ADHD is his superpower, but in truth it might just...

Rajendran Avadaippan – CEO of Energy Metrics, LLC

Rajendran Avadaippan – CEO of Energy Metrics, LLC

Boosting the bottom line is always top of mind for businesses.  A...

Rajsharee Patel and Alexis Brink: ‘Emotional intelligence and the importance of mindfulness’

Rajsharee Patel and Alexis Brink: ‘Emotional intelligence and the importance of mindfulness’

Two mindfulness authors join Bold TV to discuss emotional intelligence and the...

Randall Bell, Ph.d. – Socio-Economist and CEO, Landmark Research Group

Randall Bell, Ph.d. – Socio-Economist and CEO, Landmark Research Group

Randall Bell, socio-economist and CEO of Landmark Research Group, sat down with...

Randy Gage – Radical Rebirth

Randy Gage – Radical Rebirth

Randy Gage, author of Radical Rebirth: Kill Off the Old You and...

Randy Tate – CEO of iFlip

Randy Tate – CEO of iFlip

This episode of Executive Perspectives Live features Randy Tate, CEO of iFlip Invest talking about...

Randy Tate – iFlip

Randy Tate – iFlip

When it comes to saving for retirement and investing in stocks, many...

Ray Kober – Managing Director of Sensible Benefits

Ray Kober – Managing Director of Sensible Benefits

With healthcare now being #1, 2 or 3 on a business’s P&L,...

Reconstruction of the American Republic – 2021

Reconstruction of the American Republic – 2021

Lew Weiss and Tim Grady, hosts of Manufacturing Talk Radio on C-Suite...

Reduce Your Frustration with Work/Life Integration

Reduce Your Frustration with Work/Life Integration

By its very nature, the C-Suite is inherently stressful. The invention of...

Reducing Friction Makes You Money

Reducing Friction Makes You Money

Reducing friction is all about creating an easier experience for the customer....

Reducing Your Employees’ Pain to Increase Retention

Reducing Your Employees’ Pain to Increase Retention

Reducing Your Employees’ Pain to Increase Retention. Instead of C-Suite leaders considering their...

Regina Gwynn and Esosa Ighodaro: ‘Women are underrepresented in the tech industry’

Regina Gwynn and Esosa Ighodaro: ‘Women are underrepresented in the tech industry’

Name five tech founders that are black and female. Can you name...

Renee King: ‘Creating more diverse entrepreneurs’

Renee King: ‘Creating more diverse entrepreneurs’

Is crowdfunding the key to more diverse entrepreneurs? Renee King would say...

Responsibility and Accountability with Ed Evarts

Responsibility and Accountability with Ed Evarts

In this episode Evan Hackel sits down with Ed Evarts. Ed Evarts...

Revae Norvell: ‘Helping your bridesmaids shop for a dress’

Revae Norvell: ‘Helping your bridesmaids shop for a dress’

Wedding dress shopping is one of the most stressful parts of getting...

Revamp Your Employee Engagement Strategies for Maximum Impact

Revamp Your Employee Engagement Strategies for Maximum Impact

Employee engagement is not a one-time “program,” it’s a long-term strategy. Some...

Reviving An Iconic Brand – Stuckey’s – The Customer Experience Advantage Podcast with David Avrin

If you remember Dippity Do, Lite Brite, the sting of Bactine spray...

Richard Lorenzen: ‘Starting a PR firm to make extra money in high school’

Richard Lorenzen: ‘Starting a PR firm to make extra money in high school’

Growing up, kids are always looking for the best way to make...

Rick Snyder: ‘What is my deepest intelligence telling me’

Rick Snyder: ‘What is my deepest intelligence telling me’

Rick Snyder, the Author of “Decisive Intuition” and the CEO of Invisible...

Ridiculous Interpretation of Rules

Ridiculous Interpretation of Rules

I’ll start by sharing a story with you. This is one of...

Ritualize the Customer Experience

Ritualize the Customer Experience

I love hanging around smart people, and my friend Todd Hartley is...

Rob Fishman: ‘Change is mandatory in the retail world’

Rob Fishman: ‘Change is mandatory in the retail world’

Change is mandatory, but is there a way for businesses to remain...

Robby Blanchard – Founder and CEO of Commission Hero

Robby Blanchard – Founder and CEO of Commission Hero

Affiliate marketing has taken off as a way for entrepreneurs to find...

Robert Martinez – Founder and CEO of Rockstar Capital

Robert Martinez – Founder and CEO of Rockstar Capital

We have all have heard when it comes to real estate it’s...

Roberta Annan and Satya Tripathi: ‘Supporting Africa’s youth in the creative economy’

Roberta Annan and Satya Tripathi: ‘Supporting Africa’s youth in the creative economy’

Roberta Annan and Satya Tripathi celebrate the new foundation that supports Africa’s...

Robots at Airports? — The Customer Experience Advantage Podcast with David Avrin

Robots at Airports? — The Customer Experience Advantage Podcast with David Avrin

One of the lasting impacts of covid has been the explosion of...

Rockin’ the Corporate Stage with P!NK drummer Mark Schulman

Rockin’ the Corporate Stage with P!NK drummer Mark Schulman

Host Kevin Neff sits down with P!NK drummer Mark Schulman as he...

Rocking the Black Sheep with Brant Menswar

Rocking the Black Sheep with Brant Menswar

Are you ready to discover your Black Sheep Values and move forward...

Rodriguez: ‘Use your heritage to add to your personal brand.’

Rodriguez: ‘Use your heritage to add to your personal brand.’

What makes you unique? Is it your hobby? Skills? What about your...

Ron Karr – The Velocity Mindset

Ron Karr – The Velocity Mindset

Ron Karr, author of The Velocity Mindset: How Leaders Eliminate Resistance, Gain...

Roopak Gupta: ‘An app that tailors food menus to your diet’

Roopak Gupta: ‘An app that tailors food menus to your diet’

A dating app for your diet? Yes, that now exists. Palatable is...

Sanjay Laforest: ‘Good service will give you in edge in the food industry’

Sanjay Laforest: ‘Good service will give you in edge in the food industry’

Sanjay Laforest, owner of Mexican restaurant Casa del Toro, visits Bold TV...

Sarah Gretczko: ‘Using our people skills to do good in the world’

Sarah Gretczko: ‘Using our people skills to do good in the world’

Sarah Gretczko, the Senior Vice President of Workplace Insights at Mastercard, sits...

Sarah Hodges: ‘Everyone is missing the physical connection with people.’

Sarah Hodges: ‘Everyone is missing the physical connection with people.’

Most of America is now working from home. While the laid-back environment...

Sarah Lee and Christine Chang: ‘Clean, fruit-inspired skincare’

Sarah Lee and Christine Chang: ‘Clean, fruit-inspired skincare’

Glow Recipe is a clean, fruit-inspired skincare, inspired by co-founders Sarah Lee...

Sarah Sharif: ‘Bringing the industry and people together to fight climate change’

Sarah Sharif: ‘Bringing the industry and people together to fight climate change’

There are a few topics that continuously circulate in our world. While...

Scott Schwefel – CEO of Discover Yourself

Scott Schwefel – CEO of Discover Yourself

If you want to successfully lead a team of others, you need...

Scott Wells- Clear Channel Outdoor Americas

Scott Wells- Clear Channel Outdoor Americas

Scott Wells, CEO of Clear Channel Outdoor Americas, sat down with host...

Season Three: ‘A unisex boot lighter than your sneakers’

Season Three: ‘A unisex boot lighter than your sneakers’

Sneakerheads and hikers alike will love this new type of boot by...

Sebastian Caro and Keita Dicmane: ‘We need constructive discourse on global issues’

Sebastian Caro and Keita Dicmane: ‘We need constructive discourse on global issues’

Sebastian Caro and Keita Dicmane, two New York University students at the...

Self Care: Experience the Health Benefits of Appreciation

Self Care: Experience the Health Benefits of Appreciation

Face it, the C-Suite can be a stressful place. The good news...

Self-Confirm the Sale

Self-Confirm the Sale

Don’t you want your customers to know they made the right decision...

Self-Esteem

Self-Esteem

We spend 24 hours with ourselves; we could just as well enjoy...

Servant Leadership with a Smile

Servant Leadership with a Smile

A study from the University of Illinois at Chicago found that when...

Seth Earley – The AI Powered Enterprise

Seth Earley – The AI Powered Enterprise

Seth Earley, author of The AI-Powered Enterprise: Harness the Power of Ontologies...

Seth Godin and Professor Philip Kotler

Seth Godin and Professor Philip Kotler

Happy Birthday to me! I turned 50 on December 24th and I...

Seven Strategies to Engage Plant Employees

Seven Strategies to Engage Plant Employees

So, once you find the right people to join your organization, how...

Shannon Smith, Senior Vice-President, Marketing, OnDeck

Shannon Smith, Senior Vice-President, Marketing, OnDeck

Shannon Smith, Senior Vice-President, Marketing, OnDeck sat down with host Jeffrey Hayzlett...

Shawn Nelson of LoveSac: ‘It isn’t impossible to bounce back’

Shawn Nelson of LoveSac: ‘It isn’t impossible to bounce back’

If you’ve ever seen an eight-foot wide, thousand dollar, maybe fur-covered bean...

Shayna Pellino – CEO of Shayna Rose Interiors

Shayna Pellino – CEO of Shayna Rose Interiors

Sometimes a company’s biggest problem ends up being their biggest opportunity for...

Shayne Higdon – Chief Operating Officer of Forcepoint

Shayne Higdon – Chief Operating Officer of Forcepoint

As we all know, cybersecurity is not an issue of if but...

Shelonda Stokes: ‘There isn’t a single solution for your small business in this quarantine’

Shelonda Stokes: ‘There isn’t a single solution for your small business in this quarantine’

Female small businesses owners face enough challenges without the added bonus of...

Shep’s Top 10 Business Predictions for 2021

Shep’s Top 10 Business Predictions for 2021

Each year I take a look at what I have learned from...

Sheryl Palmer: ‘Millennial home-buyers do their research’

Sheryl Palmer: ‘Millennial home-buyers do their research’

Sheryl Palmer, CEO of Taylor Morrison, joined Bold TV to discuss the...

Shift Your Attitude

Shift Your Attitude

Motivational Business Speaker Steve Rizzo shows the audience how to Shift their...

Shirley Baldwin: ‘Keeping stress out of your work from home experience’

Shirley Baldwin: ‘Keeping stress out of your work from home experience’

In a time of global pandemic and working remotely, stress creeps into...

Shon Michaux-Simon: ‘I saw an opportunity to save my business and help other people’

Shon Michaux-Simon: ‘I saw an opportunity to save my business and help other people’

Shon Michaux-Simon didn’t know what to do. Her clothing company was struggling...

Simonetta Lein: ‘Making a career out of social media’

Simonetta Lein: ‘Making a career out of social media’

Since the dawn of social media, the younger generations have been searching...

Simplicity Leads to a Convenient Experience

Simplicity Leads to a Convenient Experience

Shep Hyken explains how simplicity leads to a convenient experience. Dr. Jason...

Six Steps to Creating a Customer-Focused Culture

Six Steps to Creating a Customer-Focused Culture

Customer service is not a department. It’s a philosophy to be embraced...

Skillett: ‘You can navigate parking facilities in various cities by using an app’

Skillett: ‘You can navigate parking facilities in various cities by using an app’

There are fewer things in urban life more frustrating than parking. Whether...

Small Improvements in Customer Service Create Big Wins

Small Improvements in Customer Service Create Big Wins

Small successes add up. You don’t need, to put it in baseball...

Smile and the World Smiles With You – Unless It’s Fake

Smile and the World Smiles With You – Unless It’s Fake

One of our faithful viewers sent me a story. He was at...

Social Media Broke America. Here’s how to fix it

Social Media Broke America. Here’s how to fix it

Josh Bernoff is the other half of Groundswell, which in my opinion...

Speak Words That Empower You

Speak Words That Empower You

Motivational Business Speaker Steve Rizzo explains the importance of speaking words that...

Sreedhar Bevara, Moment of Signal

Sreedhar Bevara, Moment of Signal

Sreedhar Bevara, author of Moment of Signal: How Being Alert To Signals Can...

Stedman Graham – Identity Leadership

Stedman Graham – Identity Leadership

Stedman Graham, author of Identity Leadership: To Lead Others You Must Lead...

Stephen Culp: ‘Using technology to facilitate between the shopper and the seller’

Stephen Culp: ‘Using technology to facilitate between the shopper and the seller’

PriceWaiter can be your way out of relying on major savings during...

Stephen Meade, MonetaPro

Stephen Meade, MonetaPro

Host Jeffrey Hayzlett sat down with MonetaPro CEO, Stephen Meade at the...

Steve Bellosi: ‘A good idea needs to be user-friendly’

Steve Bellosi: ‘A good idea needs to be user-friendly’

Have you ever seen behind the scenes of your favorite traveling YouTuber...

Steve Lishansky – CEO of Optimize International and Head of the CIO Leadership Council

Steve Lishansky – CEO of Optimize International and Head of the CIO Leadership Council

The rise in technology has not only changed the way people do...

Steve Trang – Founder of Real Estates Disruptors movement

Steve Trang – Founder of Real Estates Disruptors movement

When it comes to real estate sometimes assuming leads to more sales....

Stop Problem Solving and Start Problem Seeking

Stop Problem Solving and Start Problem Seeking

In a changing world with new challenges brought about by pandemics and...

Stop Reading From The Script

Stop Reading From The Script

This is actually why some companies get a bad rap! Our colleague...

Storytelling Video with Trevor Rappleye

Storytelling Video with Trevor Rappleye

Evan Hackel sits down with Trevor Rappleye. Trevor is the CEO Of...

Stress is Killing You. Find Some Relief Here

Stress is Killing You. Find Some Relief Here

Did you know that for every 5 minutes you spend in anger,...

Sudhir Kulkarni, Persistent Systems

Sudhir Kulkarni, Persistent Systems

Sudhir Kulkarni, President, Digital at Persistent Systems, believes there has been a...

Sudhir Kulkarni, President of Sales at Persistent Systems

Sudhir Kulkarni, President of Sales at Persistent Systems

Sudhir Kulkarni, President of Sales at Persistent Systems, sat down with host...

Sue Fennessy: ‘We’re giving the power back to the creators’

Sue Fennessy: ‘We’re giving the power back to the creators’

Sue Fennessy, the Founder and CEO of WeAre8, an app where people...

Sun: ‘Ask Philip: Is Branding More Important Than Social Media Presence?’

Sun: ‘Ask Philip: Is Branding More Important Than Social Media Presence?’

No, your eyes didn’t deceive you; that’s not Philip Michael! Bold’s very...

Sun: ‘Three Legendary Black Founders And Their Success Stories’

Sun: ‘Three Legendary Black Founders And Their Success Stories’

On Bold TV and C-Suite, we wanted to highlight some inspiring and...

T.A. Laser – Organization Culture Killers

T.A. Laser – Organization Culture Killers

T.A. Laser, author of Organization Culture Killers: How Leaders Build Cultures of Success,...

Taking Flight with iFLY CEO Robert Pizzini

Taking Flight with iFLY CEO Robert Pizzini

Host Kevin Neff sits down for a candid conversation with U.S.N. retired,...

Talitha Phillips: ‘A mobile health clinic to help the homeless of LA’

Talitha Phillips: ‘A mobile health clinic to help the homeless of LA’

Los Angeles has a growing homeless and foster care issue and a...

Talkin’ Shop with Canada’s Rock Star of Branding John Miziolek

Talkin’ Shop with Canada’s Rock Star of Branding John Miziolek

What does The History Channel, a Best-Selling Author, and a Rock trio...

Talking Real Estate with Ira Zlotowitz

Talking Real Estate with Ira Zlotowitz

Are you looking to receive a greater return on your commercial real...

Team Building and Teamwork

Team Building and Teamwork

Having to work with others is a fact of life. Working well...

The Art of the Strategic Ask

The Art of the Strategic Ask

How to make an ask to get the answer you want in...

The Burgerfication of America and Beyond The Customer Experience Advantage Podcast with David Avrin

The Burgerfication of America and Beyond The Customer Experience Advantage Podcast with David Avrin

n this episode of The Customer Experience Advantage Podcast, David Avrin sits...

The consummate un-complicator with Tracy Lovatt

The consummate un-complicator with Tracy Lovatt

Tracy Lovatt is the consummate un-complicator. She describes her company as “emotionally...

The Critical Need for Engagement in Manufacturing

The Critical Need for Engagement in Manufacturing

With eighty percent of manufacturing jobs currently being held by workers between...

The Cult of Amazement

The Cult of Amazement

In the updated and revised edition of The Cult of the Customer,...

The Cult Of The Customer

The Cult Of The Customer

Shep breaks down the five phases or cults every customer goes through...

The Customer Service Ritual that Takes Place at Every Meeting

The Customer Service Ritual that Takes Place at Every Meeting

Every Monday morning – or at least the first day of the...

The Day Tomorrow Said No with Bill Jensen

The Day Tomorrow Said No with Bill Jensen

I make it easier for you to do great work. How simple...

The Difference Between Customer Focused, and … NOT

The Difference Between Customer Focused, and … NOT

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

The Employee Experience Starts with the Hiring Process

The Employee Experience Starts with the Hiring Process

Every company wants to have good employees. More importantly, they also want...

The Expected Experiences Gap

The Expected Experiences Gap

I’ve talked about the concept of a “gap” a number of times...

The Fuel That Drives Motivation

The Fuel That Drives Motivation

In this segment, Corporate Motivational Speaker Steve Rizzo engages the audience with...

The Human Factor in Employee Engagement

The Human Factor in Employee Engagement

The Human Factor in Employee Engagement. In a highly digitized world, it’s vital...

The Importance of Inclusion for Employee Engagement

The Importance of Inclusion for Employee Engagement

Yes, having a diverse team is essential, but making sure everyone feels...

The Importance of Meeting In-Person! Customer Experience Advantage Podcast

The Importance of Meeting In-Person! Customer Experience Advantage Podcast

News of the “death of in-person meetings” is greatly overrated. While Covid...

The Last Customer on Earth

The Last Customer on Earth

What if you only had one customer left to do business with?...

The Loyalty Question 2.0

The Loyalty Question 2.0

If you have been following my work, you may remember something I...

The Manufacturing Partnership Series

The Manufacturing Partnership Series

John Kennedy, CEO of the New Jersey Manufacturing Extension Program, discusses the...

The Marketing IMPACT Council

The Marketing IMPACT Council

Marketing, like all aspects of business, is constantly evolving and being disrupted....

The Most Important Measurement in Business

The Most Important Measurement in Business

This is the first of several lessons I’ll be sharing from my newest book, I’ll...

The Most Important Quality in Business Today – Bar None! The Customer Experience Advantage Podcast

The Most Important Quality in Business Today – Bar None! The Customer Experience Advantage Podcast

One of the most important qualities a business can embody today is...

The New Executive Position: CLO, Customer Love Officer

The New Executive Position: CLO, Customer Love Officer

The word love is not used that often in the corporate or...

The Power of a Smile

The Power of a Smile

When was the last time you smiled at a stranger? It may...

The Power of Gratitude to Transform Your Workplace

The Power of Gratitude to Transform Your Workplace

The Power of Gratitude to Transform Your Workplace. Gratitude is a powerful force...

The Problem Didn’t Start When Your Customer Told You About It

The Problem Didn’t Start When Your Customer Told You About It

Imagine this: The phone rings. A customer service representative answers the phone...

The Problem Isn’t the Employee, It’s the System

The Problem Isn’t the Employee, It’s the System

Here’s a true story shared by a friend of mine in the...

The Problem With Company Policies

The Problem With Company Policies

Don’t you hate hearing the phrase, “That’s against company policy?” I know...

The Return of Rork, McKain, Johnson, Deziel and Jaspers

The Return of Rork, McKain, Johnson, Deziel and Jaspers

I’m thrilled to welcome back 5 of my previous guests to the...

The Role of Vacation on Retention

The Role of Vacation on Retention

The Role of Vacation on Retention. Can the C-Suite give employees time off...

The Room Where It Happens with Sean Finnegan

The Room Where It Happens with Sean Finnegan

Sean Finnegan is a mover. A shaker. He is indeed in The...

The Science of Gratitude to increase retention

The Science of Gratitude to increase retention

The Science of Gratitude to increase retention. Gratitude is an essential human requirement...

The Show Starts When the Phone Rings

The Show Starts When the Phone Rings

You may or may not know that I’m a magician. Some of...

The Story Tells the Story

The Story Tells the Story

What’s your story? What reasons compel your customers to do business with...

The Unexpected Stands Out – Especially if It’s Bad

The Unexpected Stands Out – Especially if It’s Bad

In the customer service world, people have an expectation. They want to...

There Is No Excuse to Not Respond to a Customer

There Is No Excuse to Not Respond to a Customer

Let me put it to you in the simplest terms possible. When...

There’s Magic in Managing the Details

There’s Magic in Managing the Details

“Detail is no detail.” I’m not sure where I heard this first....

Theresa Rose- Mindful Performance

Theresa Rose- Mindful Performance

Theresa Rose, author of Mindful Performance: How to Powerfully Impact Profitability, Productivity...

Thomas Donohoe: ’80 percent of companies are doing the bare minimum to be seen online’

Thomas Donohoe: ’80 percent of companies are doing the bare minimum to be seen online’

Legislatures on the right and the left are mostly agreeing that it’s...

Three Key Questions for Employee Engagement

Three Key Questions for Employee Engagement

When a key employee turns in their notice of resignation, that is...

Three Successful Business Strategies You Must Do

Three Successful Business Strategies You Must Do

Shep discusses three strategies successful organizations must do this year to separate...

Three Ways to Amaze Your Customers

Three Ways to Amaze Your Customers

One of our viewers, David Turk, shared a story from a recent...

Thriving in Difficult Times with Meridith Elliott Powell

Thriving in Difficult Times with Meridith Elliott Powell

Is this episode Evan Hackel is joined by Meridith Elliott Powell. Meridith...

Tim Samuels: ‘Skills we can use to face the new economy’

Tim Samuels: ‘Skills we can use to face the new economy’

Tim Samuels stops into the BoldTV Studio to discuss his book “Future...

Tim Wales, Kadima.Ventures

Tim Wales, Kadima.Ventures

Host Jeffrey Hayzlett sat down with Tim Wales, CEO and Co-Founder of Kadima.Ventures...

To Serve is Divine

To Serve is Divine

As the lines between personal and professional lives are increasingly blurred, the...

Tom Edwards, Epsilon

Tom Edwards, Epsilon

Tom Edwards, Chief Digital Officer, Agency at Epsilon sat down with host...

Tom Kostigan: ‘We can do well and do good’

Tom Kostigan: ‘We can do well and do good’

Tom Kositgen, the Director of Sustainability at JConnelly, discusses with David Grasso...

Toni McClelland: ‘No one is sure when the tourism industry will open again’

Toni McClelland: ‘No one is sure when the tourism industry will open again’

The world is in a state of staying at home. And the...

Tony Uphoff Talks Tariffs, Technology And The General State of Manufacturing

Tony Uphoff Talks Tariffs, Technology And The General State of Manufacturing

Tony Uphoff, President and CEO of Thomas (thomasnet.com) joins hosts Lew Weiss...

Toxic Cultures Create Disengagement

Toxic Cultures Create Disengagement

If you’ve ever worked in a toxic culture, you know what a...

Training Is Key to Employee Engagement

Training Is Key to Employee Engagement

With an unemployment rate under 4%, C-Suite leaders have a smaller and...

Treat All Customers Equally – CX Lesson

Treat All Customers Equally – CX Lesson

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Trending News- Big Biz TV

Trending News- Big Biz TV

Business with a bar room slant! Bob “Sully” Sullivan and Russ T....

Tricia Benn – The Hero Club

Tricia Benn – The Hero Club

Hero leadership is needed now more than ever. But, what does it...

Tricia Brouk: ‘Putting people who have important messages on the big stage’

Tricia Brouk: ‘Putting people who have important messages on the big stage’

Public speaking can be the single most important skill a person can...

Troy Korsgaden – Inflection Point

Troy Korsgaden – Inflection Point

Troy Korsgaden, author of Inflection Point: Redefining Your Role in the Insurance...

Two Most Powerful Words for Employment Engagement

Two Most Powerful Words for Employment Engagement

Some words of wisdom for the C-Suite from Ken Blanchard of “One-Minute Manager”...

TWTW April 12-16 with co-host, Scott Monty

TWTW April 12-16 with co-host, Scott Monty

In the weekly Friday, “The Week That Was” episode, I welcome former...

TWTW April 19-22 with co-host, Tom Morris

TWTW April 19-22 with co-host, Tom Morris

In the weekly Friday, “The Week That Was” episode, I welcome former...

Using Ideas from Improv to Increase Engagement

Using Ideas from Improv to Increase Engagement

In the workplace, as in life, good communication, especially from C-Suite leaders...

Using the “Voice of the Employee” for Employee Engagement

C-Suite leaders can improve engagement just by giving more individualized attention to...

Vicki Salemi: ‘Finding a part-time job for the holidays’

Vicki Salemi: ‘Finding a part-time job for the holidays’

Do you need extra money to get through the holiday season? Vicki...

Vicki Salemi: ‘Focus on what you can do for that job you want’

Vicki Salemi: ‘Focus on what you can do for that job you want’

Vicki Salemi, a career expert at Monster, comes into the Bold TV...

Victoria Yampolsky and Dan Nelson: ‘Educating Millennials to Become Entrepreneurs’

Victoria Yampolsky and Dan Nelson: ‘Educating Millennials to Become Entrepreneurs’

Victoria Yampolsky and Dan Nelson are two professionals who work to educate...

Wandering Barman: ‘Maximizing ingredients and limiting waste’

Wandering Barman: ‘Maximizing ingredients and limiting waste’

Cocktails are a 100-year-old craft, and some specific drinks have been staples...

Want to Be Successful? Solve Your Customers’ Problems

Want to Be Successful? Solve Your Customers’ Problems

Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken...

Watch Your Language in the Workplace

Watch Your Language in the Workplace

What gets recognized gets repeated. When C-Suite leaders focus on bad behavior...

We’ll Be Stronger When This is Over

We’ll Be Stronger When This is Over

I see light at the end of the tunnel. While we’re not...

Wes Stillman – RightSize Solutions

Wes Stillman – RightSize Solutions

Since 2002, RightSize Solutions has been helping RIAs (registered investment advisors) leverage...

What ADHD Can Teach Us About Executive Productivity and Culture!

What ADHD Can Teach Us About Executive Productivity and Culture!

Since being diagnosed ADHD at 31 years old I’ve made it my...

What is Your Personal Promise to Your Customers?

What is Your Personal Promise to Your Customers?

Shep Hyken, Author, Customer Service & Experience Expert, & Speaker discusses promises...

What It Means to Be Positive

What It Means to Be Positive

Funny Motivational Business Speaker Steve Rizzo offers a realistic interpretation of what...

What My Dad Taught Me, A Millennial About Respecting My Elders!

What My Dad Taught Me, A Millennial About Respecting My Elders!

My Dad was the CEO of multiple candy companies over his career...

When Hell Freezes Over (oh, it just did!)

When Hell Freezes Over (oh, it just did!)

This week I turned to 4 of my previous 206 guests, who...

When Surprise and Delight Becomes Surprise Without Delight

When Surprise and Delight Becomes Surprise Without Delight

We’ve all heard this expression. The intention is that we surprise our...

When You See Something, Say Something to Improve Employee Engagement

When You See Something, Say Something to Improve Employee Engagement

As a C-Suite leader, it’s important to recognize your team members and...

Who Couldn’t Use a Personal Sherpa? – The Customer Experience Advantage Podcast

Who Couldn’t Use a Personal Sherpa? – The Customer Experience Advantage Podcast

There are very few things about travel that are glamorous these days....

Why It’s the Worst Best Time To Be An Entrepreneur

Why It’s the Worst Best Time To Be An Entrepreneur

The idea of what an entrepreneur is the value of entrepreneurship has...

Why Your Customers Probably Hate You: Avoid the Customer-Free Zone

Why Your Customers Probably Hate You: Avoid the Customer-Free Zone

Why do some of your customers hate you, and how can you...

Wild West Crypto Show Episode #31 | Moving to the Big Screen! – Hour 1

Wild West Crypto Show Episode #31 | Moving to the Big Screen! – Hour 1

This Week on the Wild West Crypto Show & C-Suite Radio Alex...

Wild West Crypto Show Episode #63 – Talking Bitcoin with Tim Draper

Wild West Crypto Show Episode #63 – Talking Bitcoin with Tim Draper

Welcome to the Wild West Crypto Show! This week we bring in...

Wild West Crypto Show Episode #67 | Bitcoin’s Wild Price Turn

Wild West Crypto Show Episode #67 | Bitcoin’s Wild Price Turn

It’s a little lonely here at the studio as Drew has been...

Will the real Lauren Griffiths please stand up

Will the real Lauren Griffiths please stand up

Lauren Griffiths is why I started CoronaTV. I started the show to...

William Shatner and Garrett Sutton Discuss Entrepreneurs and their Assets

William Shatner and Garrett Sutton Discuss Entrepreneurs and their Assets

On this show uploaded to C-Suite, Garrett Sutton and William Shatner Discuss...

Willis Turner – President and CEO of SMEI

Willis Turner – President and CEO of SMEI

Sales and marketing professionals are always looking for innovative ways to stay...

Wilson & Kahn: ‘You’re Not The Only One Experiencing The Warning Signs Of Burnout’

Wilson & Kahn: ‘You’re Not The Only One Experiencing The Warning Signs Of Burnout’

Since the pandemic started over a year ago, signs of burnout in employees have...

Winner! Winner! Chicken Dinner! The Versatility of Customer Service

Winner! Winner! Chicken Dinner! The Versatility of Customer Service

This is a crazy idea, but hear me out. When I was...

Winning by Serving with guest Jonathan Keyser #MakingBankS4E40

Winning by Serving with guest Jonathan Keyser #MakingBankS4E40

MAKING BANK is now a weekly YouTube TV show – iTunes Podcast...

Winning Digital Customers — Howard Tiersky, CEO of FROM -The Digital Transformation Agency

Winning Digital Customers — Howard Tiersky, CEO of FROM -The Digital Transformation Agency

In this episode of The Customer Experience Advantage Podcast, David Avrin sits...

Work IN Your Business or Work ON Your Business

Work IN Your Business or Work ON Your Business

Hear Paul Steck, President of Exothermic Molding discuss how he transitioned from...

Workplace Intelligence with Dan Schawbel

Workplace Intelligence with Dan Schawbel

WFH AKA Work from Home has been our reality over the past...

Would You Fight to Make Your Customers Happy?

Would You Fight to Make Your Customers Happy?

First, a little background. I was having a conversation with a colleague...

Yannis Moati: ‘Booking a hotel for a few hours a day’

Yannis Moati: ‘Booking a hotel for a few hours a day’

Yannis Moati, CEO of Hotels By Day, sits down in the BoldTV...

You Can’t Automate Your Customer Relationship

You Can’t Automate Your Customer Relationship

I recently wrote an article for Forbes about how three out of...

Your Emergency Response Plan–Be Prepared

Your Emergency Response Plan–Be Prepared

One of our viewers, Tom Korff, sent in an important question: how...

Your Employees ARE Your Customers

Your Employees ARE Your Customers

In the C-Suite, your number one priority should be taking care of...