The Five Best Things to Say to an Angry or Upset Customer

November 11, 2021

About The Five Best Things to Say to an Angry or Upset Customer

I was recently interviewed by Mario Martinez on his Modern Selling podcast. He shared a story about how he emailed the CEO of a company, and in an incredibly short amount of time, his phone rang, and you can guess who it was … the CEO. 

That made me start thinking about the best ways to begin a conversation with a complaining or upset customer. Of course, there may be a few pleasantries to welcome a customer into the conversation. Then, what is said next is what’s important. So, here are a few lines that customers love to hear. They show concern, empathy, and create a sense of confidence. Done right, they help renew the customer’s desire to continue the business relationship.

HOSTS

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C-Suite Network Concierge

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