The “Always” Concept: What We Must Always Do For Our Customers

September 9, 2021

About The “Always” Concept: What We Must Always Do For Our Customers

One of the big concepts we teach in our customer service training programs is the concept of Always. This is the backbone of creating customer amazement. When the customer uses the word always followed by something positive, you are creating a predictable experience, and even more important, you are operating in the zone of amazement.

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C-Suite Network Concierge

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