Digital Technology

Episodes

42: Ryan Leslie: “Every single conversation is critical"

42: Ryan Leslie: “Every single conversation is critical"

Ryan Leslie is a Harvard graduate, a Grammy-nominated recording...

43: Mark Ritson tells the truth — the highly entertaining truth

43: Mark Ritson tells the truth — the highly entertaining truth

Mark Ritson is an adjunct professor at the Melbourne...

44: Jeff Meisel of the U.S. Census Bureau knows what counts

44: Jeff Meisel of the U.S. Census Bureau knows what counts

It makes all the sense in the world that...

54: Julie Hoffmann: the quintessential data-driven marketer

54: Julie Hoffmann: the quintessential data-driven marketer

As Adobe’s head of travel and hospitality strategy, Julie Hoffmann leaves no...

65: For Lincoln Bjorkman, it’s always about what’s next

65: For Lincoln Bjorkman, it’s always about what’s next

Lincoln Bjorkman is the global chief creative officer for...

7 Secrets for Successful Surveys with Guest Martin Powton

7 Secrets for Successful Surveys with Guest Martin Powton

How would you like to provide a better survey...

73: Augustine Fou believes programmatic advertising needs to clean up its act

73: Augustine Fou believes programmatic advertising needs to clean up its act

In this week’s episode of “Marketing Today,” Alan talks...

76: Laura Paz champions the use of AI in Subway’s Latin American markets

76: Laura Paz champions the use of AI in Subway’s Latin American markets

This week’s episode of “Marketing Today” finds Alan talking...

83: Carlos Mendez: "I thought this industry could use a little more math."

83: Carlos Mendez: "I thought this industry could use a little more math."

This week on “Marketing Today,” Alan talks artificial intelligence,...

84: Cory Treffiletti is always trying to be a better version of himself

84: Cory Treffiletti is always trying to be a better version of himself

For this week’s episode of “Marketing Today,” Alan talks...

85: Susan Vobejda finds a home at The Trade Desk

85: Susan Vobejda finds a home at The Trade Desk

This week on “Marketing Today,” Alan talks with Susan...

A Classroom Without Walls, Learning From Big Change With Ai Zhang

A Classroom Without Walls, Learning From Big Change With Ai Zhang

Today we are discussing a tough subject: change! In...

AB 139: Listen Up! The Future Of On-Demand Audio Is Here

AB 139: Listen Up! The Future Of On-Demand Audio Is Here

Audioburst is an AI-Powered Listening Experience – it creates...

AB 146: Change, Adapt, Or Die – Why Millennials Are Better Than Baby Boomers

AB 146: Change, Adapt, Or Die – Why Millennials Are Better Than Baby Boomers

Matt Britton is America’s leading expert on the millennial...

AB 148: Crypto And Blockchain And Bitcoin! Oh My! Talking With CoinLion

AB 148: Crypto And Blockchain And Bitcoin! Oh My! Talking With CoinLion

CoinLion (Token Name/Symbol: LION), a new cryptocurrency exchange and...

AB 158: Which Is Easier? Creating Content Or Building An Audience?

AB 158: Which Is Easier? Creating Content Or Building An Audience?

Ian Bell is the co-founder of technology news and...

AB 159: Meetings Don’t Have To Suck Anymore

AB 159: Meetings Don’t Have To Suck Anymore

Omar Tawakol is Chief Executive Officer of Voicera. Prior...

AB 161: Everything You Need To Know About Texts And Reviews To Drive Your Business

AB 161: Everything You Need To Know About Texts And Reviews To Drive Your Business

Randy Garn is a passionate entrepreneur, New York Times...

AB 165: From One Battlefield To Another – How To Find A New Passion

AB 165: From One Battlefield To Another – How To Find A New Passion

Joe Biggs is an Infowars reporter, who carried out...

AB 168: Are You Being Too Romantic About Your Small Business?

AB 168: Are You Being Too Romantic About Your Small Business?

Gene Marks is a columnist, author, and small business...

AB 171: All Business With The NFL Experience – 77WABC Takeover

AB 171: All Business With The NFL Experience – 77WABC Takeover

Michael Williams is a global leader in the sports,...

Always Be Learning: The Importance of Professional Development

Always Be Learning: The Importance of Professional Development

In our ever-changing business landscape, professional development is going...

Bizcast :: Jess Todtfeld – Media Secrets

Bizcast :: Jess Todtfeld – Media Secrets

Kevin Craine has Jess Todtfeld on Bizcast to talk...

Brad Szollose/Lisa McDonald 07/07/17

Brad Szollose/Lisa McDonald 07/07/17

 Brad built the very first Dot Com Agency to...

Cryptocurrency Novice or Expert, New and Important Info From CoinLion

Cryptocurrency Novice or Expert, New and Important Info From CoinLion

The Business Builders Show and www.c-suiteradio.com is proud to present Joshua...

Dr. Marika Lindholm on Women Worldwide

Dr. Marika Lindholm on Women Worldwide

Dr. Marika Lindholm, Founder and CEO of ESME (Empowering...

E 112 Magnus Sedlacek – General Manager of DEK Industries Sweden

E 112 Magnus Sedlacek – General Manager of DEK Industries Sweden

Today on Executives After Hours I sit down with...

E. 268: Mike Roberts The Rain Man of Digital Analytics

E. 268: Mike Roberts The Rain Man of Digital Analytics

We love Spyfu’s “No dicks” policy and we’re going...

Ep. 265: Female Entrepreneurs, For the Win with Ariel Hyatt of Cyber PR

Ep. 265: Female Entrepreneurs, For the Win with Ariel Hyatt of Cyber PR

PR is not public relations, it’s people and relationships....

Ep. 312: Making your E-Mail a Little More Sane with Dmitri Leonov

Ep. 312: Making your E-Mail a Little More Sane with Dmitri Leonov

As the VP of Growth with Sanebox, Dmitri Leonov...

Ep. 317: Learn How To Boom Your Brand with Digital Media Expert Kamila Gornia

Ep. 317: Learn How To Boom Your Brand with Digital Media Expert Kamila Gornia

Kamila Gordon knows digital media. ALL forms of digital...

Ep. 327: Redefining ROI (Return on Influence) with Amy Jo Martin

Ep. 327: Redefining ROI (Return on Influence) with Amy Jo Martin

Amy Jo Martin is building relationships 140 characters at...

Ep. 339: Adam Brewer Proves Cybersecurity Isn’t Rocket Science

Ep. 339: Adam Brewer Proves Cybersecurity Isn’t Rocket Science

Adam Brewer with CyberWise knows security and wants to...

Ep. 364: Social Media Master Travis Johnson

Ep. 364: Social Media Master Travis Johnson

Travis Johnson’s company Affixol is working to become a...

Ep. 366: Zencastr Josh live and in person!

Ep. 366: Zencastr Josh live and in person!

Josh Nielsen created Zencastr and we thank him for it...

Episode 101 – 5 Mistakes You’re Making in Digital Customer Care

Episode 101 – 5 Mistakes You’re Making in Digital Customer Care

Are you making these 5 mistakes? Data says you...

Episode 102 – The Secret To Providing the Best Digital Customer Support

Episode 102 – The Secret To Providing the Best Digital Customer Support

Inside this episode: Secrets to providing the best customer...

Episode 103 – 2018 Customer Support Stats

Episode 103 – 2018 Customer Support Stats

These are the latest stats in customer support. Listen...

Episode 104 – 2018 Chatbot Statistics

Episode 104 – 2018 Chatbot Statistics

Chatbots are entering the mainstream this year. Make sure...

Episode 105 – 5 Marketing Trends Impacting Customer Support

Episode 105 – 5 Marketing Trends Impacting Customer Support

This episode reports on the latest trends in marketing...

Episode 108 – 6 KPIs for Digital Experience Success

Episode 108 – 6 KPIs for Digital Experience Success

Measure the success of your digital customer experience using...

Episode 109 – 7 Onsite Vendor Demo Tips

Episode 109 – 7 Onsite Vendor Demo Tips

Make sure you are thoroughly prepared for your onsite...

Episode 110 – Gymshark’s Social Customer Care Story

Episode 110 – Gymshark’s Social Customer Care Story

Hear how Gymshark is using social media to deliver...

Episode 111 – Promoting Private Pathways

Episode 111 – Promoting Private Pathways

Learn how to encourage customers to use private messages...

Episode 112 – Delivering Digital Experience at Speed

Episode 112 – Delivering Digital Experience at Speed

Wondering how you can keep up with the ever-changing...

Episode 113 – Measuring CSAT Through Surveys with Sandi Stretch

Episode 113 – Measuring CSAT Through Surveys with Sandi Stretch

Sandi Stretch of QuestionPro joins us to explain how...

Episode 114 – 4 Steps to Begin Serving Customers on Instagram

Episode 114 – 4 Steps to Begin Serving Customers on Instagram

Ready to start customer support on Instagram? Here are...

Episode 115 – 5 Survey Questions to Ask with Sandi Stretch

Episode 115 – 5 Survey Questions to Ask with Sandi Stretch

Tune in as Sandi Stretch from QuestionPro shares 5...

Episode 116 – Friction Zero Service with Shane Ketterman

Episode 116 – Friction Zero Service with Shane Ketterman

Hear from Rewire Digital’s CEO Shane Ketterman about his...

Episode 118 – 7 Metrics for Social Customer Engagement

Episode 118 – 7 Metrics for Social Customer Engagement

These 7 key performance indicators help ensure you are...

Episode 121 – Go Proactive with your Social Customer Care

Episode 121 – Go Proactive with your Social Customer Care

Wondering what you can do to take your social...

Episode 123 – Agent Scorecard with Shane Ketterman

Episode 123 – Agent Scorecard with Shane Ketterman

Hear thoughts on Agent Scorecards from Rewire Digital’s CEO...

Episode 124 – Agent Tech for Digital Customer Support

Episode 124 – Agent Tech for Digital Customer Support

Hear the latest in technology available for digital customer...

Episode 129 – Avoid These 4 Mistakes with Proactive Chat

Episode 129 – Avoid These 4 Mistakes with Proactive Chat

Make sure you are not making these 4 common...

Episode 130 – Why Chat Should be Part of your Digital Support Program

Episode 130 – Why Chat Should be Part of your Digital Support Program

Hear why customer support chat should be integrated into...

Episode 131 – Digital Customer Service for Millennials

Episode 131 – Digital Customer Service for Millennials

Today’s episode discusses what millennials look for in customer...

Episode 132 – Top 5 Complaints About Customer Support Chat

Episode 132 – Top 5 Complaints About Customer Support Chat

Listen as we share 5 of the top complaints...

Episode 133 – Stats from Social Media Marketing World 2018

Episode 133 – Stats from Social Media Marketing World 2018

Tune in for the latest statistics on digital and...

Episode 74 – Use Automation to Reduce Handle Time

Episode 74 – Use Automation to Reduce Handle Time

Are you getting the most out of your technology...

Episode 76 – What Customers Want on Social Media

Episode 76 – What Customers Want on Social Media

What exactly is it that customers are looking for...

Episode 78 – Measuring Customer Satisfaction on Social Channels

Episode 78 – Measuring Customer Satisfaction on Social Channels

Today we’re talking about measuring customer satisfaction on social...

Episode 79 – Private Groups Inside Telligent Community

Episode 79 – Private Groups Inside Telligent Community

Learn how you can create a VIP experience in...

Episode 84 – Digital Technology Review

Episode 84 – Digital Technology Review

Let’s take a look at the technology you used...

Episode 85 – 2018 Predictions for Digital Customer Care

Episode 85 – 2018 Predictions for Digital Customer Care

Here what’s in store for digital customer care strategy...

Episode 87 – 2017 Socially Supportive Recap

Episode 87 – 2017 Socially Supportive Recap

Miss any episodes of the Socially Supportive podcast this...

Episode 88 – Decluttering Your Reports

Episode 88 – Decluttering Your Reports

Use this episode to quickly get your reports in...

Episode 89 – Streamlining Your Technology

Episode 89 – Streamlining Your Technology

This episode helps you get rid of things you...

Episode 91- Customer Experience Journey Refresh

Episode 91- Customer Experience Journey Refresh

Do you spend time and resources answering items that...

Episode 93 – Measuring Opportunities for Efficiency

Episode 93 – Measuring Opportunities for Efficiency

Could your digital customer support operations be more efficient?...

Episode 94 – Prioritizing Digital Care Volume

Episode 94 – Prioritizing Digital Care Volume

Are you taking advantage of technological ability to answer...

Episode 95 – Trends That Will Take Over 2018

Episode 95 – Trends That Will Take Over 2018

These are the trends to watch in 2018 for...

Episode 96 – Outsourcing for Efficiency

Episode 96 – Outsourcing for Efficiency

Outsourcing is a solution more and more big brands...

Episode 98 – Measuring Chatbot Success

Episode 98 – Measuring Chatbot Success

Have you recently deployed a chatbot, or are you...

Episode 99 – CoBrowse with Median’s CEO Derek Homann

Episode 99 – CoBrowse with Median’s CEO Derek Homann

You know CoBrowse, the functionality used to see a...

Growth Innovation for Existing Businesses with Alex Osterwalder

Growth Innovation for Existing Businesses with Alex Osterwalder

Welcome to the What’s Next! podcast with Tiffani Bova....

Heather Whaling on Women Worldwide

Heather Whaling on Women Worldwide

Heather Whaling, CEO and founder of Geben Communication, joins...

House of Cards® – Ep. 530

House of Cards® – Ep. 530

Dave interviews Rafael Groswirt, CEO of No Limit Coin...

House of Cards® – Ep. 535

House of Cards® – Ep. 535

This week Adam Small from Pennbets.com and NJOnlineGambling.com returns...

How Blockchain Technology Is Transforming Secure Data

How Blockchain Technology Is Transforming Secure Data

Just when you think you’re on top of the...

How Companies Can Leverage Cloud-Based Tools for Innovation

How Companies Can Leverage Cloud-Based Tools for Innovation

Today’s episode is part two of a special series....

How the Blending of Work and Home is Changing Company Policies

How the Blending of Work and Home is Changing Company Policies

Today’s episode is part three of a special series....

How the Next Generation Consumes Video Content

How the Next Generation Consumes Video Content

How do you consume video? Do you mostly watch...

How to Build a Quality Social Media Following with Peter Shankman

How to Build a Quality Social Media Following with Peter Shankman

Peter Shankman, bestselling author, entrepreneur, speaker, and worldwide connector...

Human Face on The Global Forces of Digital

Human Face on The Global Forces of Digital

Dr. Carol Mase and Brad Murphy joined me to...

Interview with Chief Data Officer at IBM:  The Journey to an AI First World

Interview with Chief Data Officer at IBM: The Journey to an AI First World

Are you interested in, or perhaps even tasked with,...

Interview with Dillon Erb from Paperspace

Interview with Dillon Erb from Paperspace

The cost of pursuing Deep Learning in many companies...

Interview with Dr. JT Kostman: Understanding AI

Interview with Dr. JT Kostman: Understanding AI

As a C-Suite leader today you cannot attend a...

Interview with Yoav Barel from Chatbot Summit

Interview with Yoav Barel from Chatbot Summit

Join me as we talk to Yoav Barel about...

Jack Myers on Women Worldwide

Jack Myers on Women Worldwide

Jack Myers, founder of MediaVillage and the author of...

James McCrae/Lisa McDonald 02/17/17

James McCrae/Lisa McDonald 02/17/17

Super stoked to talk to James about his yummy...

Jason Schemmel Talks Social Media, Empathy, and Getting Sh*t Done

Jason Schemmel Talks Social Media, Empathy, and Getting Sh*t Done

In the age of social media, your online presence...

Jay Samit, Vice Chairman of Deloitte Digital – Disrupt You!, Virtual Reality and More

Jay Samit, Vice Chairman of Deloitte Digital – Disrupt You!, Virtual Reality and More

Not many people get Reid Hoffman, co-founder of Linkedin,...

Jeff Gibbard- The Social Media strategy savant & Founder/President of True Voice Media

Jeff Gibbard- The Social Media strategy savant & Founder/President of True Voice Media

Today on Executives After Hours, Jeff Gibbard, Founder and...

Jeff Nicholson on What Consumers Know (and Don’t Know) About Artificial Intelligence

Jeff Nicholson on What Consumers Know (and Don’t Know) About Artificial Intelligence

How will artificial intelligence (AI) enhance the relationship you...

Jen Kluczkowski on Women Worldwide

Jen Kluczkowski on Women Worldwide

Jen Kluczkowski, CEO, and co-founder of Mindfresh, joins Host...

Joan Pelzer Puts the Social in Social Media and Helps You Get Connected

Joan Pelzer Puts the Social in Social Media and Helps You Get Connected

In today’s world, social media drives the flow of...

Karen Freberg Teaches Us About the Pros and Cons of Using Social Media

Karen Freberg Teaches Us About the Pros and Cons of Using Social Media

Let’s talk about learning social media! Not only has...

Katy Lynch, The Codeverse Experience

Katy Lynch, The Codeverse Experience

Katy Lynch is the Co-founder and CMO at Codeverse, the...

Klipfolio on Building Engagement, Content Metrics, and Outsourcing Work

Klipfolio on Building Engagement, Content Metrics, and Outsourcing Work

Building an audience isn’t simple, especially when most of...

Lori Webb – The Power of an Experience

Lori Webb – The Power of an Experience

Lori Webb is a professional speaker, writer and workshop...

Maciej Kranz – "Building the Internet of Things"

Maciej Kranz – "Building the Internet of Things"

I have to admit – I was a little...

Megan Harris on Women Worldwide

Megan Harris on Women Worldwide

Megan Harris, Managing Partner, at SYZYGY, North America, joins Host Deirdre...

Micah West on Living Fearlessly with Lisa McDonald 1-26-18

Micah West on Living Fearlessly with Lisa McDonald 1-26-18

Grateful and excited to be interviewing Micah West on...

Murray Newlands/Lisa McDonald 03/17/17

Murray Newlands/Lisa McDonald 03/17/17

Excited and grateful for my radio guest next Friday...

Native Advertising Advantage with Mike Smith

Native Advertising Advantage with Mike Smith

Want to build Authentic Content that could revolutionize your digital marketing and Drive Revenue...

Online Reviews More Important Than Ever

Online Reviews More Important Than Ever

Adam and Jeannie have been researching online reviews, and...

Power Up With Tech Pioneer Magdalena Yesil

Power Up With Tech Pioneer Magdalena Yesil

With great reward often comes great risk. To be...

Priscilla Tries Interact – A Quiz Taking Software With Josh Haynam

Priscilla Tries Interact – A Quiz Taking Software With Josh Haynam

Host Priscilla McKinney and Josh Haynam of Interact discuss...

Reaching Millennials Through New Media with Lindsey Green

Reaching Millennials Through New Media with Lindsey Green

As the millennial generation becomes the driving segment of...

Sex, Lies, and Artificial Intelligence with Megan Harris

Sex, Lies, and Artificial Intelligence with Megan Harris

The world is becoming more and more robotic by...

Stacey Hanke: Be The Leader You Were Meant To Be

Stacey Hanke: Be The Leader You Were Meant To Be

Stacy Hanke is a keynote speaker, writer, communications skills...

Stephanie Abrams Cartin & Courtney Spritzer on Women Worldwide

Stephanie Abrams Cartin & Courtney Spritzer on Women Worldwide

Stephanie Abrams Cartin and Courtney Spritzer, co-founders of Socialfly in New...

Talking #SocialMedia with Kim Walsh Phillips

Talking #SocialMedia with Kim Walsh Phillips

It’s 2017. Using social media is critical to your...

Taryn Winter Brill’s Incredible Journalism Journey

Taryn Winter Brill’s Incredible Journalism Journey

According to the Women’s Media Center’s 2017 report The...

Understanding DEEP WORK from Cal Newport

Understanding DEEP WORK from Cal Newport

Cal Newport’s book “So Good They Can’t Ignore You”...

When Virtual Reality Becomes Your Customer’s Reality Featuring Guest Jeff Day

When Virtual Reality Becomes Your Customer’s Reality Featuring Guest Jeff Day

Shep Hyken Interviews Jeff Day, CEO of Bluewater Technologies...

Will Lynch/Lisa McDonald 07/14/17

Will Lynch/Lisa McDonald 07/14/17

Will Lynch! Will is doing some serous cutting-edge work...

Winnie Sun on Women Worldwide

Winnie Sun on Women Worldwide

Winnie Sun, founding partner and managing director of Sun Group...