But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
Browse Episodes
Anne Barh Thompson, Do Good
Few C-Suite executives understand the concepts of social responsibility...
John Garrett, The Personal Side of Business
Being a C-Suite executive doesn’t mean “getting serious” to...
Jacob Morgan, The Future of Work
Futurist, Keynote Speaker, & Best-Selling Author Jacob Morgan shares amazing...
Arnie Malham, Innovating Culture
Without actively creating a culture that benefits everyone, what...
298: Michel Falcon, Incredible Experience Tips
If you want to deliver outstanding experiences, then your...
Mark Podolsky, Happy Customers Guaranteed
Known as the authority on buying and selling undeveloped...
Ian Golding, Operationalizing Customer Experience
Ian Golding is a phenomenal customer experience professional with...
Anthony Iannarino, Commitments Are for Closers
Automation is great, but it makes creating lasting relationships...
Nick Francis, HelpScout Customer Service
Many C-Suite executives are shooting themselves in the foot...
Julie Ann Sullivan, Employee Attitudes
Jeannie and Adam interview podcaster, employee attitudes expert, and...
Rocky Romanella, Tighten the Lug Nuts
Rocky Romanella, literally wrote the book on achieving balanced...
Alison Herzog, Dell Customer Experience
Alison Herzog heads global social business strategy at Dell....
Chase Clemons, Basecamp's Customer Service Ethic
If there’s one thing C-Suite leaders can always embrace,...
Jason Forrest, The Power of Customer Certainty
In this special edition live from C-Suite Network conference,...
Peter Friedman, Customer Service Messaging Apps
Is your C-Suite investing in tools to help create...
Jacqueline Jasionoswski, Improving Customer Experience
An interview specifically geared for the C-Suite with Jacqueline...
Understanding Your Competitor's Customer Experience
Have you evaluated your competitor’s customer experience? Customers are...
Online Reviews More Important Than Ever
Adam and Jeannie have been researching online reviews, and...
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Adam Toporek
Co-Host
Website: http://crackthecustomercode.com
Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader who helps organizations transform their customer experiences through effective training and insights. A third generation entrepreneur with extensive experience in retail, wholesale, small business and franchising, Adam understands the impact that customer experience can have on the bottom line. As the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, and co-host of the Crack the Customer code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. He has appeared in over 100 media outlets and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation.
Jeannie Walters
Co-Host
Website: http://crackthecustomercode.com
Jeannie Walters has spent nearly 20 years evaluating and improving customer experiences. She is a Certified Customer Experience Professional (CCXP,) the Chicagoland Ambassador and a CX Expert Panel member for the Customer Experience Professionals Association, a Professional Member of the National Speakers Association, and a TEDx speaker. Jeannie writes, speaks, studies and trains on customer experience issues around the world. She’s worked with Verizon, Allstate, Bath and Body Works, Orangetheory Fitness, Activision, Citrix and many others. Her mission is “To Create Fewer Ruined Days for Customers.”More Shows
The VERY Visible Business Podcast with David Avrin
The VERY Visible Business Podcast with David Avrin Marketing...
Knights of the Revolutionary Leader: Conversations of Influence and Change
We fear change, yet desire influence. Knights of...
UnSung Heroes LIVE with Kristie Knights
Intimate conversations with people like you about life's darkest...
Paradigm Shift with Christina Martini
Welcome to Paradigm Shift, the podcast about the intersection...
Disruption Joe’s Blockchain & You
In 2017, multiple cryptocurrencies gained over 10,000% returns, the...
Awaken Your Inner Superstar With Michelle Villalobos
Tune into C-Suite weekly to expand your mind with...
Think Bold, Be Bold
From employees to C-Suite executives and entrepreneurs, international businessmen...
Socially Supportive: Customer Care the Social Way
As part of the C-Suite Radio Network, the Socially...
Living Fearlessly with Lisa McDonald
“Living Fearlessly” with Lisa McDonald explores the obstacles and...
Amazing Business Radio with Shep Hyken
Amazing Business Radio on the C-Suite Network features customer...
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