DateTime Object ( [date] => 2022-08-12 14:20:57.432185 [timezone_type] => 3 [timezone] => UTC )
  • AB 375: From Impressed to Obsessed with Jon Picoult

    Satisfaction is a one-way ticket to the business graveyard. That's just one nugget from today's guest Jon Picoult. Jon recently released his first book, "From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans." He is also the founder of Watermark Consulting, a firm helping businesses keep their customers. Jon says most businesses don't meet customers' basic expectations, adding those who have a need for a customer service department are doing something wrong. Jon introduces Jeffrey to the idea of a company's onstage and backstage roles and how everyone in an organization plays a role in the customer experience. Jon also emphasizes the importance of keeping customers happy in the age of the social media megaphone.

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    DateTime Object ( [date] => 2022-08-12 14:20:57.670857 [timezone_type] => 3 [timezone] => UTC )
All Business with Jeffrey Hayzlett

All Business with Jeffrey Hayzlett

From Main Street to Wall Street, global business celebrity and former Fortune 100 C-Suite executive, Jeffrey Hayzlett, brings you insights from today’s biggest headline makers.... Read More