DateTime Object ( [date] => 2022-05-25 10:31:50.895184 [timezone_type] => 3 [timezone] => UTC )
  • Creating Customer Loyalty In a Digital World Featuring Christy Augustine

    Top Takeaways:

    -      Personalization has been and continues to be the big buzzword in the world of customer experience.

    -      In just a matter of a few months, COVID-19 forced businesses 2-3 years into the future of digital commerce and digital customer experiences.

    -      COVID-19 has also affected the way customers shop, especially with grocery stores, which saw a 300% increase in online purchasing over the last year.

    -      Amazon has set the bar for the eCommerce experience. Customers are learning to expect Amazon levels of service and CX from everyone else.

    -      The pandemic has introduced us to an era where customers are buying almost everything they need online.

    -      Success today involves customer acquisition, customer loyalty and continuing the same customer experience so that customers can predict what to expect.

    -      Information and transparency from your business are the keys to creating confidence and building loyalty with your customers.

    -      Companies need to tie technology, algorithms and AI into the experience customers have with human employees instead of sacrificing one for the other.

    Quote:

    “Realize that the customer’s experience with you isn’t just when the customer is on-sight, but all the way through the customer’s journey, from the beginning until they come back the next time.”

    About:

    Christy Augustine, Chief Operating Officer at Bloomreach, leads Bloomreach’s efforts to arm customers with the tools and knowledge they need to successfully compete in demanding markets. She is a leading thinker in e-commerce, having been a manager at Bain & Co., focused on technology, retail and strategy.

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    DateTime Object ( [date] => 2022-05-25 10:31:51.102147 [timezone_type] => 3 [timezone] => UTC )
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Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts.... Read More