Nate Spears on Providing Exceptional Customer Service in the Digital Age
Shep speaks with customer service evangelist and Chief Operations Officer and Co-Founder of ClearSource, Nate Spears, about providing exceptional customer service. Nates defines the meaning of an exceptional customer experience and explains how it’s not as hard as you think to go above and beyond for your customers. He also shares his opinion about how customer complaints are a gold mine, filled with opportunity. Nate shares an excellent example of how (and why) all complaints really need to be listened to. Shep and Nate also discuss how to continue to create personal interactions in this digital age and the future of customer support. In this episode of Amazing Business Radio, you will learn many ways to provide an exceptional customer service experience - and who doesn’t want that?!