DateTime Object ( [date] => 2022-05-25 10:24:53.467561 [timezone_type] => 3 [timezone] => UTC )
  • Start by Being a Great Place to Work Featuring Eric Chester

    Top Takeaways:

    -      When the economy is bustling and the unemployment rate is low, the resultant labor shortage makes it very difficult to find (and keep) the best employees for the job.

    -      Even a single bad employee can dramatically impact the morale of other employees. But customer service ultimately suffers the most at the hands of a bad employee.

    -      When you understand the differences between yourself and your employees, you will understand how to manage them better and ultimately be a better boss and leader. Additionally, try to help your employees get where they want to go.

    -      Research your present workforce—understand what makes your current great employees a good fit. Then seek out new candidates who have a similar background, traits, attitude, skillset, etc.

    -      Expand your search for the perfect candidate to new “hunting grounds.” Become aware of nearby colleges, high schools, vocational schools, etc.—places you think are a good source for new hires.

    -      It doesn’t matter if you have the best hiring practices if you don’t have an employee retention strategy—a way to improve your workspace.

    -      Survey your employees regularly and ask them three questions: what they like about working there, what they don’t like about working there and what one thing they would change if they could.

    -      Remember: it all starts with being a great place to work.


    “It starts with being a great place to work. You have to work on that every single day.”


    Eric Chester is an award-winning speaker and bestselling author of five books. His latest book is Fully Staffed: The Definitive Guide to Finding & Keeping Great Employees in the Worst Labor Market Ever.

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    DateTime Object ( [date] => 2022-05-25 10:24:53.676134 [timezone_type] => 3 [timezone] => UTC )
Amazing Business Radio

Amazing Business Radio

Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts.... Read More