DateTime Object ( [date] => 2022-05-19 18:54:16.077177 [timezone_type] => 3 [timezone] => UTC )
    DateTime Object ( [date] => 2022-05-19 18:54:17.200332 [timezone_type] => 3 [timezone] => UTC )
    Array ( [id] => 48c4bf62-d332-11ec-be0c-c725fcf84fcb [createdAt] => 2022-05-13T20:02:26.355-07:00 [updatedAt] => 2022-05-13T20:14:22.205-07:00 [title] => Mary Kelly Interview - Future Proofing Your Leadership [pubdate] => 2022-05-17T08:00:00.000-07:00 [link] => [author] => David [imageFile] => [explicit] => [episodeType] => full [seasonNumber] => [episodeNumber] => [subtitle] => [summary] =>

    Everyone's talking about how customers have changed, and so business, of course, needs to change as well. And that starts at the top from the CEO or the owner, all the way down through middle management. Well, my guest today is commander Mary Kelly. Not only has she led teams at the highest levels of business and the military but she's an expert on leading future teams. Additionally, she's a prolific author, military academy professor, hall of fame speaker, and one of my favorite people on the planet. We're talking future-proofing your organization by future-proofing your leadership. 


    You can find Mary Kelly at:

    https://www.linkedin.com/in/drmarykelly/

    https://productiveleaders.com/

    https://twitter.com/marykellyspeaks

    https://www.facebook.com/DrMaryKelly


    You can find David Avrin at:

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin

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  • Everyone's talking about how customers have changed, and so business,...
  • Array ( [id] => 78aeb232-cac2-11ec-ab8b-3be07306bf9b [createdAt] => 2022-05-03T02:21:53.814-07:00 [updatedAt] => 2022-05-13T19:59:06.358-07:00 [title] => Jochem Van Der Veer Interview - Mapping the Customer Journey [pubdate] => 2022-05-02T23:00:00.000-07:00 [link] => [author] => David [imageFile] => [explicit] => [episodeType] => full [seasonNumber] => [episodeNumber] => [subtitle] => [summary] =>

    We all go on a journey when we buy products and contract for services and engage with vendors and sellers. Well, that customer journey can either be inadvertent and sporadic or, in the best of circumstances, it's intentional and designed and refined and perfected. Today on the podcast I'm talking with Jochem van der Veer about the customer journey mapping more specifically about journey management. How do you make sure that everyone on your team is on the same page and your customers can easily navigate your path?


    You can find Jochem at:

    https://www.linkedin.com/in/jochemvanderveer/?originalSubdomain=nl

    https://twitter.com/joch_m?lang=en

    https://www.linkedin.com/company/theydoio/


    You can find David Avrin at:

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin

    [audioFile] => https://megaphone-prod.s3.amazonaws.com/podcasts/21d2eb88-6496-11eb-982f-47706e15f864/episodes/78aeb232-cac2-11ec-ab8b-3be07306bf9b/stripped_a8b624d7c817245ae400136ff3456abc.mp3 [downloadUrl] => https://traffic.megaphone.fm/CSN4379089301.mp3 [size] => 32638850 [duration] => 2039.93 [uid] => CSN4379089301 [originalUrl] => [bitrate] => 128 [samplerate] => 44100 [channelMode] => stereo [vbr] => [audioFileProcessing] => [podcastId] => 21d2eb88-6496-11eb-982f-47706e15f864 [preCount] => 1 [postCount] => 1 [insertionPoints] => Array ( ) [id3File] => https://megaphone-prod.s3.amazonaws.com/podcasts/21d2eb88-6496-11eb-982f-47706e15f864/episodes/78aeb232-cac2-11ec-ab8b-3be07306bf9b/id3/1d861d1c24543d2e9f03791993f7b463.mp3 [id3FileProcessing] => [id3FileSize] => 195387 [parentId] => [guid] => [pubdateTimezone] => Mountain Time (US & Canada) [originalFilename] => Jochem Audio.mp3 [preOffset] => 0.0 [postOffset] => 0.0 [spotifyIdentifier] => [expectedAdhash] => [audioFileUpdatedAt] => 2022-05-03T02:30:51.131-07:00 [draft] => [externalId] => [cleanTitle] => Jochem Van Der Veer Interview - Mapping the Customer Journey [customFields] => [podcastTitle] => The Customer Experience Advantage Podcast with David Avrin [networkId] => 350149ba-8137-11e8-b024-4351158a124b [podcastAuthor] => David [podcastItunesCategories] => Array ( [0] => Business ) [advertisingTags] => Array ( ) [mainFeed] => 1 [adFree] => [audioFileStatus] => success [status] => published )
  • We all go on a journey when we buy products...
  • Array ( [id] => 1abaafdc-c199-11ec-b9a0-93f35eaa0808 [createdAt] => 2022-04-21T10:33:06.351-07:00 [updatedAt] => 2022-04-21T10:58:06.111-07:00 [title] => Lou Diamond interview - Understanding a New Generation of Customers [pubdate] => 2022-04-26T08:00:00.000-07:00 [link] => [author] => David [imageFile] => [explicit] => [episodeType] => full [seasonNumber] => [episodeNumber] => [subtitle] => [summary] =>

    How do we effectively sell when customers today can so easily buy? How do we transcend the pervasive dynamic of simple transactions, when we aspire to truly connect and build relationships with our customers and clients? Well, on today's episode, I'm speaking with master connector Lou Diamond, CEO of thrive. We're going to talk about how sales teams and entrepreneurs and all of us in business can better understand a new generation of customers and what it takes to truly connect with them. The world has changed, we have changed, and Lou Diamond is going to help our businesses thrive today, tomorrow, and in the years to come.


    You can find Lou Diamond at: 

    https://www.linkedin.com/in/thriveloud/

    https://www.thriveloud.com/

    https://podcasts.apple.com/us/podcast/thrive-loud-with-lou-diamond/id1232947138


    You can find David Avrin at:

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin

    [audioFile] => https://megaphone-prod.s3.amazonaws.com/podcasts/21d2eb88-6496-11eb-982f-47706e15f864/episodes/1abaafdc-c199-11ec-b9a0-93f35eaa0808/stripped_ca432445b843035271fde4e218cfb0e0.mp3 [downloadUrl] => https://traffic.megaphone.fm/CSN4030438673.mp3 [size] => 32370102 [duration] => 2023.13 [uid] => CSN4030438673 [originalUrl] => [bitrate] => 128 [samplerate] => 44100 [channelMode] => stereo [vbr] => [audioFileProcessing] => [podcastId] => 21d2eb88-6496-11eb-982f-47706e15f864 [preCount] => 1 [postCount] => 1 [insertionPoints] => Array ( ) [id3File] => https://megaphone-prod.s3.amazonaws.com/podcasts/21d2eb88-6496-11eb-982f-47706e15f864/episodes/1abaafdc-c199-11ec-b9a0-93f35eaa0808/id3/0a5486d0b25a0445f483f4e65123816c.mp3 [id3FileProcessing] => [id3FileSize] => 194761 [parentId] => [guid] => [pubdateTimezone] => Mountain Time (US & Canada) [originalFilename] => Lou Diamond.mp3 [preOffset] => 0.0 [postOffset] => 0.0 [spotifyIdentifier] => [expectedAdhash] => [audioFileUpdatedAt] => 2022-04-21T10:34:11.810-07:00 [draft] => [externalId] => [cleanTitle] => Lou Diamond interview - Understanding a New Generation of Customers [customFields] => [podcastTitle] => The Customer Experience Advantage Podcast with David Avrin [networkId] => 350149ba-8137-11e8-b024-4351158a124b [podcastAuthor] => David [podcastItunesCategories] => Array ( [0] => Business ) [advertisingTags] => Array ( ) [mainFeed] => 1 [adFree] => [audioFileStatus] => success [status] => published )
  • How do we effectively sell when customers today can so...
  • Array ( [id] => 27ed9cb6-bf9e-11ec-983f-aba0f818e761 [createdAt] => 2022-04-18T22:04:13.641-07:00 [updatedAt] => 2022-04-18T22:19:18.470-07:00 [title] => Gini Dietrich Interview - Founder of Spin Sucks [pubdate] => 2022-04-19T08:00:00.000-07:00 [link] => [author] => David [imageFile] => [explicit] => [episodeType] => full [seasonNumber] => [episodeNumber] => [subtitle] => [summary] =>

    As we all know, marketing has changed messaging and gaining publicity for your brand has changed dramatically in the digital age. Yesterday, getting publicity for your business involved sending press releases to the big three TV networks or the big three or four newspapers and hoping to catch Oprah's attention, but the world has changed. My guest today is Gini Dietrich. She's the creative and strategic mind behind spin sucks, a strategic consulting firm helping to solve complex corporate communication challenges.

    You can find Gini Dietrich at:

    https://www.linkedin.com/in/ginidietrich

    https://spinsucks.com/

    https://twitter.com/ginidietrich

    https://www.amazon.com/Gini-Dietrich/e/B006425CSS%3Fref=dbs_a_mng_rwt_scns_share

    You can find David Avrin at

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin

    [audioFile] => https://megaphone-prod.s3.amazonaws.com/podcasts/21d2eb88-6496-11eb-982f-47706e15f864/episodes/27ed9cb6-bf9e-11ec-983f-aba0f818e761/stripped_697ef566cefdc4b152998e6997b941c3.mp3 [downloadUrl] => https://traffic.megaphone.fm/CSN2411647008.mp3 [size] => 26792019 [duration] => 1674.5 [uid] => CSN2411647008 [originalUrl] => [bitrate] => 128 [samplerate] => 44100 [channelMode] => stereo [vbr] => [audioFileProcessing] => [podcastId] => 21d2eb88-6496-11eb-982f-47706e15f864 [preCount] => 1 [postCount] => 1 [insertionPoints] => Array ( ) [id3File] => https://megaphone-prod.s3.amazonaws.com/podcasts/21d2eb88-6496-11eb-982f-47706e15f864/episodes/27ed9cb6-bf9e-11ec-983f-aba0f818e761/id3/45c9f03477d9935357831756880d993f.mp3 [id3FileProcessing] => [id3FileSize] => 195503 [parentId] => [guid] => [pubdateTimezone] => Mountain Time (US & Canada) [originalFilename] => Gini youtube.mp3 [preOffset] => 0.0 [postOffset] => 0.0 [spotifyIdentifier] => [expectedAdhash] => [audioFileUpdatedAt] => 2022-04-18T22:04:14.540-07:00 [draft] => [externalId] => [cleanTitle] => Gini Dietrich Interview - Founder of Spin Sucks [customFields] => [podcastTitle] => The Customer Experience Advantage Podcast with David Avrin [networkId] => 350149ba-8137-11e8-b024-4351158a124b [podcastAuthor] => David [podcastItunesCategories] => Array ( [0] => Business ) [advertisingTags] => Array ( ) [mainFeed] => 1 [adFree] => [audioFileStatus] => success [status] => published )
  • As we all know, marketing has changed messaging and gaining...
  • Array ( [id] => 0c43da82-b75d-11ec-a5c9-b3474f79af5f [createdAt] => 2022-04-08T09:58:00.658-07:00 [updatedAt] => 2022-04-08T10:20:28.330-07:00 [title] => Interview with Peter Vogel, CEO/Founder of Leafwire [pubdate] => 2022-04-12T07:00:00.000-07:00 [link] => [author] => David [imageFile] => [explicit] => [episodeType] => full [seasonNumber] => [episodeNumber] => [subtitle] => [summary] =>

    You know, in one generation, we went from reefer madness to refer business. Whether or not cannabis is your thing, you can't deny it's becoming a very, very big business as it emerges from the basement and into the mainstream. My guest today is the Co-founder of leaf wire, which is fast becoming the LinkedIn of cannabis, with over 45,000 members representing 20,000 companies. Forget what you thought you knew about weed, we're talking about the cannabis business with Peter Vogel of Leafwire.


    You can find Peter Vogel at:

    https://www.linkedin.com/in/petervogel1

    https://twitter.com/pvogel?lang=en

    https://www.instagram.com/leafwire/?hl=en

    https://www.leafwire.com/


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  • You know, in one generation, we went from reefer madness...
  • Array ( [id] => 18464e94-b16f-11ec-9ef3-cb4c6e72f97e [createdAt] => 2022-03-31T20:52:04.776-07:00 [updatedAt] => 2022-03-31T21:02:27.181-07:00 [title] => Randy Gage Interview - CEO/Founder of Prosperity Factory [pubdate] => 2022-04-05T08:00:00.000-07:00 [link] => [author] => David [imageFile] => [explicit] => [episodeType] => full [seasonNumber] => [episodeNumber] => [subtitle] => [summary] =>

    So what does prosperity mean to you coming out of a pandemic, where scarcity rules the conversations? Scarcity of products, scarcity of employees, and more. How do we make that shift as business owners, as consumers, as entrepreneurs, how do we shift to a growth mindset and tap into the pent up demand for goods and services and connections and more? Well, my guest today is Randy Gage. He spent decades as a powerful voice for prosperity as a primary driver for a healthy, positive, and abundant life. He says that you can have gratitude for all that you do and all you have, and yet still have more.


    You can find Randy Gage at:

    https://www.linkedin.com/in/randygage/

    https://www.randygage.com/

    https://twitter.com/Randy_Gage

    https://www.youtube.com/user/randygage


    You can find David Avrin at

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin

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  • So what does prosperity mean to you coming out of...
  • Array ( [id] => 30e2f348-aefa-11ec-ae69-133a16509a38 [createdAt] => 2022-03-28T17:50:12.624-07:00 [updatedAt] => 2022-03-29T08:49:52.398-07:00 [title] => Richard Bliss Interview: Unlocking the Linkedin Code [pubdate] => 2022-03-29T08:00:00.000-07:00 [link] => [author] => David [imageFile] => [explicit] => [episodeType] => full [seasonNumber] => [episodeNumber] => [subtitle] => [summary] =>

    So how do you make sense of social media marketing when the rules keep changing? Just when you think you've got it mastered, they change the algorithm. You've crafted the perfect linkedin post and you wonder why only five people have seen it, when the post before it got hundreds of reactions? Well, my guest today on the podcast is my friend, Richard Bliss. He has not only unlocked the code to linkedin effectiveness, but he will reveal the new combination to pick that lock and get our message and persona and brand seen and engaged with. Get ready to have what you think you know challenged. I'm talking, today, to the brilliant Richard bliss. It's David Avrin on the customer experience advantage podcast back in 20 seconds.


    You can find Richard Bliss at:


    https://www.linkedin.com/in/bliss/

    https://twitter.com/richardbliss?s=20&t=1foHlzBddc7LNLUVDHgntg

    https://www.blisspointconsult.com/


    You can find David Avrin at


    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin

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  • So how do you make sense of social media marketing...
  • Array ( [id] => 26a79d60-a429-11ec-a6a2-339e8feefa4b [createdAt] => 2022-03-14T23:28:39.004-07:00 [updatedAt] => 2022-03-14T23:44:14.156-07:00 [title] => Lea Woodford interview - leveraging the brand loyalty of the female consume [pubdate] => 2022-03-16T08:00:00.000-07:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/26a79d60-a429-11ec-a6a2-339e8feefa4b/image/podcast_graphic_for_YouTube_Thumbnail___5_.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => [episodeNumber] => [subtitle] => [summary] =>

    You know, when we talk about customers or consumers today the term consumer can mean a lot of different things. It's B2B and B2C and segmented by demographics and psychographics and more. Of course, one of the most influential, if not the most influential driver of purchasing decisions is the group that actually constitutes more than 50% of the population. Today on the podcast I'm talking to Leah Woodford, the founder and CEO of the SmartFem media group, about understanding and leveraging the fierce brand loyalty of the female consumer. 

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  • You know, when we talk about customers or consumers today...
  • Array ( [id] => ab70bd0e-8d4c-11ec-9ce5-33d73008db17 [createdAt] => 2022-02-13T20:14:57.440-08:00 [updatedAt] => 2022-02-15T05:15:26.500-08:00 [title] => Interview with Brian Staton, CEO of HMC Architects [pubdate] => 2022-02-15T07:00:00.000-08:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/ab70bd0e-8d4c-11ec-9ce5-33d73008db17/image/Brian_Staton.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => [episodeNumber] => [subtitle] => [summary] =>

    You know the workplace has changed, from remote working to rotating shifts to even how we share our office space. So, how will we continue to connect and collaborate on ideas? How will we remain productive in the workplace of the future? My guest today is Brian Staton, and he's President and CEO of HMC Architects, a company on the leading edge of creating those workspaces and helping leaders prepare for what's now and what's next.



    You can find Brian Staton at: 

    https://www.linkedin.com/in/brian-staton-5b886013/

    https://hmcarchitects.com/



    You can find David Avrin at

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin

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  • You know the workplace has changed, from remote working to...
  • Array ( [id] => 7748b450-85ea-11ec-922f-7f2edc048866 [createdAt] => 2022-02-04T10:44:21.123-08:00 [updatedAt] => 2022-02-04T10:58:58.980-08:00 [title] => Bruce Turkel Interview - Hearing from a Branding Guru [pubdate] => 2022-02-08T07:00:00.000-08:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/7748b450-85ea-11ec-922f-7f2edc048866/image/Bruce.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => 1 [episodeNumber] => 20 [subtitle] => [summary] =>

    You know, a lot of the classic advertising marketing men and women from yesteryear, they really struggled to connect and pivot and stay relevant and effective with a new generation of buyers and a new generation of buyer expectations. Well, my guest today, however, he kills it. He's one of the best in the business. I'm talking with my good friend, Bruce Turkell.


    You can find Bruce Turkel at: 

    https://bruceturkel.com/

    https://www.linkedin.com/in/bturkel/

    https://www.instagram.com/bruceturkel/?hl=en


    You can find David Avrin at

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin

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  • You know, a lot of the classic advertising marketing men...
  • Array ( [id] => 75c2793c-7b3a-11ec-af78-c71f221088ed [createdAt] => 2022-01-21T20:19:15.505-08:00 [updatedAt] => 2022-01-21T20:27:17.470-08:00 [title] => Ivan Estrada, Author of Brand With Purpose [pubdate] => 2022-01-25T08:00:00.000-08:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/75c2793c-7b3a-11ec-af78-c71f221088ed/image/Ivan_Estrada.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => [episodeNumber] => [subtitle] => [summary] =>

    So how do you promote your business and build a personal brand that gets the attention of major television networks? Well, my guest today says that you have to change your approach. You need to be the show and not the ad. I'm talking to Los Angeles real estate wunderkind and media personality Ivan Estrada about the strategy and perseverance it takes to stand out in one of the most competitive market places in America.

    You can find Ivan Estrada at:

    https://www.ivanestrada.com

    https://www.youtube.com/c/IvanEstradaProperties

    https://solo.to/ivanestrada

    You can find David Avrin at

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin

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  • So how do you promote your business and build a...
  • Array ( [id] => e14a112c-77ae-11ec-9b8f-43283b4bb73e [createdAt] => 2022-01-17T08:02:32.827-08:00 [updatedAt] => 2022-01-17T08:18:13.792-08:00 [title] => Vel Ries Interview - How to Be the Chief Inspiration Officer [pubdate] => 2022-01-18T05:00:00.000-08:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/e14a112c-77ae-11ec-9b8f-43283b4bb73e/image/Val_Reize.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => [episodeNumber] => [subtitle] => [summary] =>

    So how do you create a company culture that people actually want to work for and attract and retain both staff and customers? It's the holy grail of business, but it is elusive for so many. On today's program I'm talking with Val Ries. She is a leadership coach and the author of the brand new book Chief Inspiration Officer available online.


    You can find Val at www.executive-muse.com

    And on Instagram @ executivemuse


    You can find David Avrin at

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin

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  • So how do you create a company culture that people...
  • Array ( [id] => e05427a0-72bb-11ec-95e9-cf3ec7861d23 [createdAt] => 2022-01-11T00:52:58.871-08:00 [updatedAt] => 2022-01-11T01:01:32.610-08:00 [title] => Andrea Guendelman Interview - Feeding the Tech Talent Pipeline [pubdate] => 2022-01-11T00:48:58.000-08:00 [link] => https://www.davidavrin.com/ [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/e05427a0-72bb-11ec-95e9-cf3ec7861d23/image/1.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => [episodeNumber] => [subtitle] => [summary] =>

    How do you discover, cultivate, and onboard a new generation of talented workers to serve a profoundly new generation of customers and clients with different expectations and needs and demands? Well, my guest today says that these talented professionals are right here, just waiting to be seen and hired. We're talking today with Andrea Guendelman, the founder and CEO of Speak_, a powerful new initiative designed to feed the tech talent pipeline with a brilliant new "why didn't I think of that?" approach. 


    Listen to this episode on all the major podcast platforms or watch the video version on the podcast page at DavidAvrin.com


    You can find Andrea Guendelman at,

    Instagram: @AndreaGuendelman

    Twitter: @FutureofWomen

    LinkedIn: Andrea Guendelman and Speak_ - or - speakcareers


    You can find David Avrin at,

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin


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  • How do you discover, cultivate, and onboard a new generation...
  • Array ( [id] => dcf3a2ec-3621-11ec-88aa-6fb96e9d466e [createdAt] => 2021-10-25T22:59:20.942-07:00 [updatedAt] => 2022-03-22T09:43:50.974-07:00 [title] => Creating an Extreme Adventure Membership Model - Christopher Jerard, Founder/CEO, ROAM Media [pubdate] => 2021-10-26T00:00:00.000-07:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/dcf3a2ec-3621-11ec-88aa-6fb96e9d466e/image/2.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => [episodeNumber] => [subtitle] => Christopher Jerard, Founder/CEO, ROAM Media [summary] =>

    How can nature meet technology to create community — profitably? With the growing allure of membership models, a new breed of entrepreneur is recognizing the importance of engaging a core of enthusiasts to validate the model before expanding to the masses.

    In this episode of the Customer Experience advantage podcast, I talk with Christopher Jerard, the Founder and CEO of ROAM Media, who has recruited some of the biggest names in extreme adventure and those that chronicle it, to form a new way to connect with fans.

    Listen to this episode on all the major podcast platforms or watch the video version on the podcast page at DavidAvrin.com


    You can find David Avrin on,

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin


    You can find Christopher Jerard on,

    https://roammedia.com/

    https://www.linkedin.com/in/christopher-jerard-476a717/

    https://twitter.com/jerard

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  • How can nature meet technology to create community — profitably?...
  • Array ( [id] => e6712c0e-2b1d-11ec-a973-e762461f7457 [createdAt] => 2021-10-11T22:33:16.078-07:00 [updatedAt] => 2022-03-22T09:43:51.039-07:00 [title] => Bringing Strategy and Process to Life, Visually! Aric Wood, CEO, XPLANE [pubdate] => 2021-10-11T22:18:20.000-07:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/e6712c0e-2b1d-11ec-a973-e762461f7457/image/Aric_Wood__2.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => 2 [episodeNumber] => 2 [subtitle] => [summary] =>

    So, what does strategy look like — physically? As business becomes more complex, it is becoming increasingly important for leaders to guide their employees and their customers through their processes in a more streamlined and understandable way.

    On this episode of The Customer Experience Advantage Podcast, I talk with Aric Wood, CEO of Xplane (pronounced Explain) to talk about how organizations can simplify and clarify their complex processes with visual elements, graphics and other cutting edge approaches.

    Its a fascinating conversation with a really brilliant business strategist


    You can find David Avrin on,

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin


    You can find Aric Wood on,

    https://www.linkedin.com/in/aric-wood-588272/

    https://twitter.com/aricwood?lang=en

    https://xplane.com/


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  • So, what does strategy look like — physically? As business...
  • Array ( [id] => 58dc8176-25c9-11ec-92f4-7fa39777e1f7 [createdAt] => 2021-10-05T03:45:24.994-07:00 [updatedAt] => 2022-03-25T07:29:05.274-07:00 [title] => The Forever Transaction [pubdate] => 2021-10-05T04:36:14.000-07:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/58dc8176-25c9-11ec-92f4-7fa39777e1f7/image/Robbie_Kellman_Baxter2.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => 2 [episodeNumber] => 1 [subtitle] => [summary] =>


    Repeat business is the lifeblood of successful enterprises. But a new generation of entrepreneurial leaders are recognizing a higher level of customer loyalty: The Forever Transaction.

     On this episode of the Customer Experience Advantage Podcast, I have a fascinating conversation with Robbie Kellman Baxter, a pioneer of the “membership economy.” In fact, she coined the term. Robbie has helped some of the biggest brands build their membership models. We talk about the growth of the membership and subscription business models, why they work and for whom they don’t.  

    If you have aspired to the reoccurring, and predictable revenue of a membership business model, tune into this powerful conversation with a brilliant business strategist.


    You can find David Avrin on,

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin


    You can find Robbie Kellman Baxter on,

    https://www.linkedin.com/in/robbiekellmanbaxter/

    https://twitter.com/robbiebax

    https://robbiekellmanbaxter.com/




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  • Repeat business is the lifeblood of successful enterprises. But a...
  • Array ( [id] => 53b784f0-cd9c-11eb-bd7b-5be953dd65c8 [createdAt] => 2021-06-14T22:41:26.763-07:00 [updatedAt] => 2021-06-14T22:51:03.926-07:00 [title] => Pioneering a Private, Quiet Space to Work, Think and Connect [pubdate] => 2021-06-14T22:19:00.000-07:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/53b784f0-cd9c-11eb-bd7b-5be953dd65c8/image/Jeremy_Jennings_2.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => 1 [episodeNumber] => 14 [subtitle] => [summary] =>

    The work environment has changed dramatically in recent years. Not just the work-from-home-options that exploded during covid, but the literal breaking down of walls in the traditional office. Open workspaces have become the norm. But with all that we’ve gained in creating open, collaborative working environments, we’ve also lost venues for private conversations and interruption-free work, especially on the road! Today, on the Customer Experience Advantage Podcast, I’m talking to Jeremy Jennings, co-founder of Jabbrrbox private workspace. Very cool technology responding to a clearly demonstrated need. 

     

    Tune for this great conversation!

     

    You can find David Avrin on,

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin


     

    You can find Jeremy Jennings on,


    https://www.linkedin.com/in/jeremyjennings9/

    https://twitter.com/jeremyjennings9

    https://www.linkedin.com/company/jabbrrbox/

    sales@jabbrrbox.com

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  • The work environment has changed dramatically in recent years. Not...
  • Array ( [id] => 76fa30ba-c811-11eb-a889-cf81978b1a36 [createdAt] => 2021-06-07T21:24:50.076-07:00 [updatedAt] => 2021-06-08T05:59:32.739-07:00 [title] => Winning Digital Customers [pubdate] => 2021-06-07T21:41:00.000-07:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/76fa30ba-c811-11eb-a889-cf81978b1a36/image/2.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => 1 [episodeNumber] => 13 [subtitle] => Howard Tiersky, CEO of FROM -The Digital Transformation Agency [summary] =>

    In this episode of The Customer Experience Advantage Podcast, David Avrin sits down for an eye-opening conversation with Howard Tiersky.

    We hear a great deal about customer experience shifting to digital. But what does digital transformation really look like? In this lives podcast, I speak with Howard Tiersky, CEO of FROM - The Digital Transformation Agency and author of Winning Digital Customers. Howard and his team have helped to lead and influence CX initiatives for the likes of Avis-Budget, NBC, JPMorgan Chase, A&E, Mattel, Airbus, Facebook, Verizon, Spotify and Amazon.

    Howard Tiersky is a successful entrepreneur who has been named as one of the “10 Digital Transformation Influencers to Follow Today “and by Enterprise Management 360°as “One of the Top 10 Digital Transformation Influencers That Will Change Your World.” 

     

    Tune in. This is a good one!

     You can find David Avrin on,

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin


    You can find Howard Tiersky on,

    https://www.from.digital/howard-tiersky

    https://www.linkedin.com/in/tiersky/

    https://twitter.com/tiersky

    https://www.youtube.com/c/FromDigital

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  • In this episode of The Customer Experience Advantage Podcast, David...
  • Array ( [id] => f656bdde-bd11-11eb-8d37-ab4aac3c5c4d [createdAt] => 2021-05-24T21:30:40.964-07:00 [updatedAt] => 2021-05-24T21:33:32.927-07:00 [title] => A Billion Social Media Views! Steve Spangler — Amazing Science Experiences [pubdate] => 2021-05-24T21:23:32.000-07:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/f656bdde-bd11-11eb-8d37-ab4aac3c5c4d/image/2.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => [episodeNumber] => [subtitle] => [summary] =>

    In this episode of The Customer Experience Advantage Podcast, David Avrin sits down for an eye-opening conversation with Steve Spangler. 

    What does it take to earn a billion social media views, 1,500 TV Appearances, 23 times on the Ellen DeGeneres show, 5 Emmy Award Nominations, and one Guinness World Record? Well, you don’t do it by being boring. 

    In this powerful and energetic podcast, STEM influencer and media celebrity Steve Spangler talks about consistently earning throngs of eyes and ears online. You may want to switch to the video version of this one…Just saying.


    You can find David Avrin on,

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin


    You can find Steve Spangler on,

    https://stevespangler.com/

    https://www.linkedin.com/in/stevespangler/

    https://twitter.com/SpanglerScience

    https://www.instagram.com/stevespangler/

    https://www.youtube.com/sickscience




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  • In this episode of The Customer Experience Advantage Podcast, David...
  • Array ( [id] => e4a9d9b8-b78f-11eb-82fe-5305a070196b [createdAt] => 2021-05-17T21:17:00.923-07:00 [updatedAt] => 2021-05-17T21:19:47.086-07:00 [title] => The Importance of Meeting In-Person! The Customer Experience Advantage Podcast [pubdate] => 2021-05-17T20:49:27.000-07:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/e4a9d9b8-b78f-11eb-82fe-5305a070196b/image/Paul_VanDeventer.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => [episodeNumber] => [subtitle] => [summary] =>

    News of the “death of in-person meetings” is greatly overrated. While Covid has inflicted great harm on the meetings and convention industry, things are coming back in a big way. In fact, 2022 could break records as people flock to in-person events, meetings and conferences. In this fascinating interview with Paul Van Deventer from Meeting Professionals International, we discuss what was lost, gained and learned from a year of “virtual” meetings.

     

    From a recognition of the importance of unexpected in-person connections to a renewed commitment to health and safety and the challenge of replacing skilled workers lost to other industries, Paul offers an optimistic view and a unique perspective of what role we all play in getting back to business in the new next.

     

    Tune in to this fascinating conversation that affects everyone in every industry.



    You can find David Avrin on,


    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin



    You can find Paul Van Deventer on,

    https://www.linkedin.com/in/paulvandeventer

    https://www.mpi.org



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  • News of the “death of in-person meetings” is greatly overrated....
  • Array ( [id] => 7f9e005e-b149-11eb-a1a2-53629f0bb990 [createdAt] => 2021-05-09T21:37:59.656-07:00 [updatedAt] => 2021-05-11T05:24:44.319-07:00 [title] => Building Better Relationships With Video Messaging [pubdate] => 2021-05-10T20:45:00.000-07:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/7f9e005e-b149-11eb-a1a2-53629f0bb990/image/Ethan_Beute.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => 1 [episodeNumber] => 10 [subtitle] => [summary] =>

    As voicemail dies a slow and welcome death, video mail is seeing a rapid rise. Beyond Zoom, Skype and Teams, BombBomb video email is one-way and delivered your way. So how can this one-way, asynchronous communication provide for better introductions and foster better relationships? Tune for a spirited conversation with Ethan Beute, Chief Evangelist with BombBomb video messaging. 

    You may have used video email in the past, but Ethan makes a powerful case for avoiding misunderstanding and being seen and heard for who you are and what you authentically want to say. An enlightening conversation with a really great guy!


    You can find David Avrin on,

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin


    You can find Ethan Beute

    https://www.linkedin.com/in/ethanbeute

    https://bombbomb.com

    https://twitter.com/ethanbeute

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  • As voicemail dies a slow and welcome death, video mail...
  • Array ( [id] => f2acfdda-ac98-11eb-9263-9795f4ced0e2 [createdAt] => 2021-05-03T22:24:07.119-07:00 [updatedAt] => 2021-05-03T22:26:55.859-07:00 [title] => Stop Problem Solving and Start Problem Seeking [pubdate] => 2021-05-03T22:13:09.000-07:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/f2acfdda-ac98-11eb-9263-9795f4ced0e2/image/2.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => 1 [episodeNumber] => 9 [subtitle] => [summary] =>

    In a changing world with new challenges brought about by pandemics and dramatically changing customer expectations, there’s no shortage of problems to solve and certainly no shortage of creative ideas. Dr. Arlen Meyers makes a compelling case for a lack of effective strategies to solve them. Dr. Meyers is president and co-founder of the Society of Physician Entrepreneurs and in this episode of Customer Experience Advantage Podcast, we’re talking about the elusive entrepreneurial mindset and what they don’t teach you in school. It’s a fascinating conversation from a very unique perspective.  


    You can find David Avrin on,

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin


    You can find Dr. Arlen Meyers


    https://sopenet.org

    https://www.linkedin.com/in/ameyers


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  • In a changing world with new challenges brought about by...
  • Array ( [id] => dac18474-910a-11eb-a00c-e77ad7bd931a [createdAt] => 2021-03-29T20:48:57.056-07:00 [updatedAt] => 2021-03-29T20:51:37.117-07:00 [title] => C-Suite Sound of Success - Building a Revenue-Generating Network, Platform, and Community. [pubdate] => 2021-03-29T20:32:46.000-07:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/dac18474-910a-11eb-a00c-e77ad7bd931a/image/1.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => 1 [episodeNumber] => 8 [subtitle] => [summary] =>

    There is a big difference between networking and building a network. It’s even better when you find a way to build a robust business model around connecting professionals, fostering engagement, and broadcasting content. Few do it better than my guest this week, CEO maverick, best-selling author, and global business celebrity, Jeffrey Hayzlett, Chairman of the C-Suite Network.

    OK, this is a good one! Membership models, building a broadcasting juggernaut, and shooting off cannons to protect your home from invading Iowans! Tune in to this powerful and entertaining segment. Great content and a captivating conversation with Jeffrey Hayzlett!


    You can find David Avrin on,

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin


    You can find Jeffrey Hayzlett on,

    https://hayzlett.com

    https://www.linkedin.com/in/hayzlett

    https://www.youtube.com/c/JeffreyHayzlett/featured

    https://twitter.com/JeffreyHayzlett


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  • There is a big difference between networking and building a...
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    There are very few things about travel that are glamorous these days. Sure, we love to arrive in new locations, but the process of getting there or coming home can be arduous. But imagine having your own personal escort to help you carry your things, navigate security, watch your luggage and your kids so you can hit the restroom or grab some food for the family. 

    In this episode of The Customer Experience Advantage, David Avrin sits down with entrepreneur Julie Melnick of SkySquad, a rapidly growing personal service with a brilliant and unexpected business model. 

    You can find David Avrin on,

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    www.twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin

    You can find Julie Melnick on,

    https://www.linkedin.com/in/julie-melnick-64778857

    www.theskysquad.com


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  • There are very few things about travel that are glamorous...
  • Array ( [id] => ca1a24c6-808b-11eb-8cd9-8f9dc6d12305 [createdAt] => 2021-03-08T19:59:04.428-08:00 [updatedAt] => 2021-03-08T20:31:48.881-08:00 [title] => The Most Important Quality in Business Today - Bar None! [pubdate] => 2021-03-08T19:47:00.000-08:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/ca1a24c6-808b-11eb-8cd9-8f9dc6d12305/image/2.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => 1 [episodeNumber] => 6 [subtitle] => [summary] =>

    One of the most important qualities a business can embody today is coincidentally the same thing that is tragically short supply. Trust has never been more important to earn and keep the loyalty of your customers, clients, and constituents. So what does it take, in an increasingly cynical world, to engender, earn and leverage trust? In this episode of The Customer Experience Advantage Podcast, David Avrin talks with David Horsager, CEO of the TrustEdge Leadership Institute about how trust is often overlooked, but at the core of every business decision, we make. He discusses the most important Pillars of trust and how we can demonstrate them for our customers and clients.


    You can find David Avrin on,

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin


    You can find David Horsager on,

    https://www.linkedin.com/in/dhorsager

    https://trustedge.com/

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  • One of the most important qualities a business can embody...
  • Array ( [id] => ac374370-7af1-11eb-bb83-5f1e9a8aef4a [createdAt] => 2021-03-01T16:53:15.975-08:00 [updatedAt] => 2021-03-02T04:55:57.022-08:00 [title] => Extraordinary Doesn’t Even Begin to Describe it! [pubdate] => 2021-03-01T16:10:00.000-08:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/ac374370-7af1-11eb-bb83-5f1e9a8aef4a/image/uploads_2F1614643955843-seet1jajx2g-4f010309e2ca268caaf0e83906844ffe_2F2.1.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => 1 [episodeNumber] => 5 [subtitle] => [summary] =>

    So, what do you get when you combine the instructional excellence of an Ivy League university, the meticulously cultivated lush grounds of a Disney park and the service culture and amenities of the Ritz Carlton? You are not going to want to miss my conversation with Dr Nido Qubein of the extraordinary, almost indescribable High Point University.

    There is a reason why CEOs from around the world make a pilgrimage to High Point to learn more about this amazing transformation, phenomenal growth and extraordinary, visceral service culture.

    Listen to my conversation with Dr. Qubein as he discusses a profound redefining of the college experience and what it takes to lead a team through disruptive change.

    You can find David Avrin on,

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin


    You can find Dr. Nido Qubein on,

    www.highpoint.edu/president

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  • So, what do you get when you combine the instructional...
  • Array ( [id] => 55c232ca-7597-11eb-856f-cf45d311a376 [createdAt] => 2021-02-22T21:24:00.407-08:00 [updatedAt] => 2021-02-23T08:10:56.310-08:00 [title] => Food Delivery for Travelers! [pubdate] => 2021-02-22T22:17:00.000-08:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/55c232ca-7597-11eb-856f-cf45d311a376/image/uploads_2F1614057661637-ty2zxk9aurq-964258508efd58ee8a022d27907bb972_2F2.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => 1 [episodeNumber] => 4 [subtitle] => [summary] =>

    One of the lasting impacts of covid has been the explosion of conveniences. After two decades of a steady reduction of services, conveniences and amenities, we are now seeing a shift from do-it-yourself to “done-for-you.” At the top of the list is the rapid delivery of both packages and food. So, where do opportunities still exist? The growth is likely to be away from the home and office.

    In this week’s episode of The Customer Experience Advantage Podcast, I sit down with P.J. Mastracchio, one of the founders of At Your Gate airport food delivery. (Think of it as DoorDash at the airport.)

    What’s fascinating about this conversation is the journey from concept to execution. A three-year journey from the first idea to the first delivery. It is a masterclass on the brutal reality of bringing a new concept to market, the investment of time, money and sweat to prove a concept, the complexity of navigating regulations, logistics and the nuance of persuasion, and finally the stamina it takes to deal with rejection, pandemics and economics. Just wait till you hear about how the business has grown! A very interesting interview with a really great guy.


    You can find David Avrin on,

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin


    You can find P.J. Mastracchio on,

    atyourgate.com

    www.linkedin.com/in/pj-mastracchio-9a4126b

    twitter.com/PJMastracchio

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  • One of the lasting impacts of covid has been the...
  • Array ( [id] => 34b333b4-6f4c-11eb-b281-5ff979ef0931 [createdAt] => 2021-02-14T21:11:05.711-08:00 [updatedAt] => 2021-02-16T00:46:17.091-08:00 [title] => The Burgerfication of America — and Beyond [pubdate] => 2021-02-16T00:45:36.000-08:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/34b333b4-6f4c-11eb-b281-5ff979ef0931/image/uploads_2F1613365687627-owd25jm80o-2d754a2ce201cdd01c96fbea91860a70_2F2.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => 1 [episodeNumber] => 3 [subtitle] => [summary] =>

    In this episode of The Customer Experience Advantage Podcast, David Avrin sits down for an eye-opening conversation about how creative leaders are re-envisioning the traditional “burger joint” grab-and-go model.

    Industry veteran Julio Ramirez talks about the growth of the “better burger" category and their plans for alternate engagement models and international expansion. The new CEO of BurgerFi, one of the most talked-about newer players in the category and the newly-public company, is working with his team to re-envision the sit-down, curbside and delivery models. Tune-in for a great conversation with a very likeable company leader.

     

    You can find David Avrin on,

    www.davidavrin.com

    www.linkedin.com/in/davidavrin

    twitter.com/DavidAvrin

    www.facebook.com/therealdavidavrin

    www.instagram.com/therealdavidavrin

    You can find Julio Ramirez on,

    https://www.linkedin.com/in/julioramirez305


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  • In this episode of The Customer Experience Advantage Podcast, David...
  • Array ( [id] => 40a02a38-6a3d-11eb-8168-87210008ac7b [createdAt] => 2021-02-08T10:41:27.451-08:00 [updatedAt] => 2021-02-09T10:01:34.992-08:00 [title] => Reviving An Iconinc Brand - Stuckey's CEO, Stephanie Stuckey [pubdate] => 2021-02-09T08:00:00.000-08:00 [link] => [author] => David [imageFile] => https://megaphone.imgix.net/podcasts/40a02a38-6a3d-11eb-8168-87210008ac7b/image/uploads_2F1612893672915-aaasxiqrhdk-10e16579aa4c807b4c54d55a2aaade76_2FStephanie%2BStuckey%2Bpodcast.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => full [seasonNumber] => 1 [episodeNumber] => 2 [subtitle] => [summary] =>

    If you remember Dippity Do, Lite Brite, the sting of Bactine spray on a scraped knee, cigarette machines in restaurants, Sunday drives and road trips with he family, you’re going to enjoy this candid conversation with Stephanie Stuckey, the legacy namesake of the familiar Stuckey’s highway stop.


    So, how do you revive an icon, nostalgic brand after a year of neglect?


    In this episode of the Customer Experience Advantage Podcast, Stephanie Stuckey talks about growing up with an icon name synonymous with the company founded by her grandfathers, watching the company be run by outsiders and eventually falling into neglect. Purchased back just one year ago, Stephanie is on a crusade to refine the value proposition, refresh the brand, and re-establish the Stuckey’s name as relevant for a new generation.


    You can find David Avrin on,

    https://www.davidavrin.com

    https://www.linkedin.com/in/davidavrin

    https://twitter.com/DavidAvrin

    https://www.facebook.com/therealdavidavrin

    https://www.instagram.com/therealdavidavrin


    You can find Stephanie Stuckey on,

    https://www.linkedin.com/in/stephaniestuckey

    https://www.facebook.com/stephanie.stuckey65

    https://twitter.com/StuckeysPecans

    https://stuckeys.com/

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  • If you remember Dippity Do, Lite Brite, the sting of...
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    In the episode of The Customer Experience Advantage Podcast, David Avrin sits down with Adam Contos, CEO of RE/MAX to talk about how the real estate industry has led the way in embracing digital capabilities to align with a new generation of buyer and seller expectations.

    In this candid conversation, Adam talks about a fascinating and powerful convergence of Millennial buying power, low-interest rates, and a shift toward remote working that has fueled record home sales.

    On the real estate professional side, he gives significant credit to the millions of real estate professionals who haven’t sat quietly on the sidelines but have embraced digital resources that allow for more rapid connection, conversation and exposure to opportunities — for both buyers and sellers. From video calls, virtual tours, 3D,fly-throughs, and more, real estate professionals are future-proofing the model to remain relevant and an important safeguard in the home buying process.

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  • In the episode of The Customer Experience Advantage Podcast, David...
The Customer Experience Advantage Podcast with David Avrin

The Customer Experience Advantage Podcast with David Avrin

How do iconic brands and disruptive business leaders approach accommodating a new generation of customer expectations? The Customer Experience Advantage Podcast features author and keynote... Read More