DateTime Object ( [date] => 2021-03-09 07:27:57.264519 [timezone_type] => 3 [timezone] => UTC )
  • VC 006 Customer Experience: Jacqueline Jasionowski

    We talk about how customer value and customer experience are intertwined. I ask JJ to react to my customer experience classification system.

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    DateTime Object ( [date] => 2021-03-09 07:27:57.543279 [timezone_type] => 3 [timezone] => UTC )


Customer-perceived value drives all commercial activity, from deciding to click a link, to accepting a requested sales appointment, all the way to the final buying... Read More