VC 4-004 Eric Mulvin talks about customer experience.
Eric Mulvin owns and operates Pac-Biz, a provider of outsourced customer care services. That means he operates a call center in the Phillipines with customer service agents for a couple of industries. He helped me see that his business model helps elevate his clients (he has a heavy concentration of taxi companies around the world) customer service by bringing CX domain expertise into an industry where customer service isn't often viewed as a differentiator. Eric shared how he's structured his service to maximize service rather than minimize costs. Outstanding episode!
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