DateTime Object ( [date] => 2021-11-27 09:06:48.121561 [timezone_type] => 3 [timezone] => UTC )
  • VC 3-022 Scott Jordan, Pocket Science, and Keeping an Eagle Eye on Your Customer Experience

    Scott Jordan started SCOTTeVEST for the purpose of simplifying a traveler's life through more and better pockets. This sounds almost amusingly simple, but like any simple-at-first idea, true expertise is a hard-won prize that takes a long time. SCOTTeVEST is the pre-eminent travel convenience garment company, and Scott has become a pocket scientist. But it isn't about pocket features: Scott personally reviews his customer interactions to take more lessons and continuously improve. It's simple, but remarkable at the same time. Thanks for sharing some powerful insights, Scott!

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    DateTime Object ( [date] => 2021-11-27 09:06:48.335866 [timezone_type] => 3 [timezone] => UTC )
ValuClarity

ValuClarity

Customer-perceived value drives all commercial activity, from deciding to click a link, to accepting a requested sales appointment, all the way to the final buying... Read More