But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
Warming Up Cold Calls
Cold calls: Must they be so cold!?
Adam and Jeannie share helpful tips for quickly turning cold calls into opportunities to spark meaningful relationships for those in the C-Suite. Sometimes making cold calls is a necessary way to start a new relationship, but it can be difficult to start anything this way! A slightly better understanding of the customer journey can make an amazing difference.
From the C-Suite to the front lines, if you take just a moment before each call, there are a few things you can do to get it started right. Just remember these pointers from Adam and Jeannie to warm things up right away while helping prepare for more personalized experiences later.
Your reps will be happier right from the start, and so will your customers!
Learn more about Adam and about CTS Service Solutions’ customer service consulting and training at Customers That Stick™.
Learn more about Jeannie and stay current on the latest customer experience trends and insights at 360Connext.
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