But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
Vicky Smitley, Business Plans and CX
In this special edition recorded at the C-Suite Network conference, we discuss the importance of including customer experience in business plans with Vicky Smitley, Vice President of Sales and Marketing at Hearthside Food Solutions. At Hearthside Food Solutions, Vicky Smitley became a customer advocate not just to create an experience strategy, but to really bring customer experience to the center of the business plan. By improving the employee experience, they have developed special programs to bring customer-focused thinking from the C-Suite on out to all employees.
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