and New York Times bestselling author Shep Hyken, who interviews leading business
professionals and other customer experience professionals. Each guest shares insights
and tips on how to succeed and create amazing customer experiences.
The bright business minds featured on Amazing Business Radio come from all over
the world. They include viral video stars, corporate CEOs, bestselling authors, thought
leaders, and many other inspiring personalities. The show brings a variety of topics
related to customer service and customer experience to provide the answers that
C-Suite listeners will want to know to take their success to the next level.
The Nine Mistakes Featuring Guest Skip Prichard
Finding Your Purpose to Achieve Success Sooner
Shep Hyken interviews Skip Prichard. They discuss Skip’s new book, The Book of Mistakes: 9 Secrets to Creating a Successful Future, which details the most common mistakes people make in their professional and personal lives.
Shep’s Opening Monologue:
Shep’s opening monologue addresses the question of how new technologies have changed–and haven’t changed–customer service.
The Interview with Ty Collins:
- Skip wrote The Book of Mistakes for people who are in transition and/or seeking success in their lives.
- Skip wrote the book as a novel rather than a nonfiction piece, because stories are remembered 22 times more than facts. When backed up by story, facts are more engaging to a reader or audience.
- Skip shared several of the nine mistakes: The first mistake is “working on someone else’s dream.” It is crucial to find your own unique purpose in life and think about your identity. If you pursue this, you will find more fulfillment in your work.
- The second mistake is “allowing someone else to define your value.” The nickel analogy helps explain this: nickels cost ten cents to make, but they are worth only five cents because they are stamped with that value.
- The third mistake people make is “accepting excuses.” Not only do we have a habit of accepting the excuses of others, we create and accept excuses for ourselves. The only excuses that are valid come from things we have no control over.
- Skip’s team went from being last in the country to first when he asked them what they liked doing best and then incorporated their answers into their jobs. When people pursue things they are passionate about, their work performance drastically improves.
- Be aware of how you define yourself and how you define your competition. It is crucial to bypass limitations that are placed upon you by others if you want to succeed.
Skip Prichard is an accomplished CEO, growth-oriented business leader, and keynote speaker. He is also the author of The Book of Mistakes: 9 Secrets to Creating a Successful Future.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
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