But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
Social Media with Colleagues
Hey C-Suite. We have a question. Should you be Facebook friends with co-workers?
What about clients, subordinates, or your boss? Some companies have rules against it, while others encourage or expect it. Whether you’re trying to develop a policy for yourself or for your employees, there are many factors to consider. We wish there could be one simple, flat rule! But there isn’t… and how you decide could impact the relationship either way.
This subject is getting trickier every day, both inside the C-Suite and throughout the organization, so Adam and Jeannie are dedicating this episode to helping you sort it out. They share enlightening research and true stories to help you weigh the pros and cons and make the right choices!
Learn more about Adam and about CTS Service Solutions’ customer service consulting and training at Customers That Stick™.
Learn more about Jeannie and stay current on the latest customer experience trends and insights at 360Connext.
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