But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
344: Shaun Belding, The Journey to Wow
Your C-Suite has amazing potential to create and deliver ever-improving customer experiences, but even the best leaders struggle to understand what customers will respond to best.
Shaun Belding, CEO of The Belding Group and author of The Journey to Wow, breaks down his time-tested approach. To define the different kinds of “wow” in your unique experience and how to put that into a context that’s relevant to customers, listen in and discover where your C-Suite needs to focus.
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