But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
Peter Friedman, Customer Service Messaging Apps
Is your C-Suite investing in tools to help create relationships where customers are more committed, then inspiring them to become advocates?
“Convergence of smart phones, social media and messaging puts the point of customer experience in your hand,“ says our guest Peter Friedman, CEO of LiveWorld. Businesses of all sizes are now able to engage customers in ways we never thought possible.
Through powerful apps, even busy C-Suite executives are reaching out to fans and customers on the fly to help forge incredibly meaningful relationships! What does this mean for your business today, and in the future? Find out in Peter’s exciting interview!
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