But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
Pat Iyer, Legal Nurse Podcast
Jeannie and Adam interview author, podcaster, and C-Suite Advisor Pat Iyer at the NSA Influence 2017 conference. Dealing with lawyers, patients, and issues that require legal intervention, it’s no doubt medical liability is a touchy subject! But Pat Iyer built a million-dollar business by offering experiences that stand out in her industry. Using her knowledge working with the C-Suite, Pat gives great advice on creating better experiences in high-stakes situations, and smoothing things over when tension is at an all-time high.
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