But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
Online Reviews More Important Than Ever
Adam and Jeannie have been researching online reviews, and they’ve found some interesting facts they can’t wait to share with the C-Suite audience. 2016 was a big year for online reviews, but 2017 will be bigger. Are you ready?
Studies show we rely more on customer reviews to find what we need than ever, and this is especially true for local businesses. Are you paying attention to what customers are saying? More importantly, do you know how to interpret and interact with them?
This is a topic everyone in the C-Suite should be familiar with.
Learn more about Adam and about CTS Service Solutions’ customer service consulting and training at Customers That Stick™.
Learn more about Jeannie and stay current on the latest customer experience trends and insights at 360Connext.
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