But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
Nick Francis, HelpScout Customer Service
Many C-Suite executives are shooting themselves in the foot with the tech they choose for the sake of efficiency and consistency. As a result, customer communications have grown cold and sterile – lacking the emotion and the personal touches we get from 1:1 interaction. Smart leaders find better ways to balance technology with personalization.
In this episode, we discuss how to connect your C-Suite to customers on a more personal level, and create a support team that consistently delivers personal touches that build trust and forge loyalty. With HelpScout Co-founder Nick Francis, we’re smashing the myths about customer support, remote collaboration and more.
swipe to see more