But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
349: Mark Colgate, The Science of Service
Help your C-Suite uncover the science behind consistently great customer service with Mark Colgate, author of The Science of Service.
This episode is chock-full of actionable highlights from Mark’s amazing book. Not only does he share some of his best tips and examples, but he gives you what you need to develop a framework for consistent service your C-Suite can start using today!
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