and New York Times bestselling author Shep Hyken, who interviews leading business
professionals and other customer experience professionals. Each guest shares insights
and tips on how to succeed and create amazing customer experiences.
The bright business minds featured on Amazing Business Radio come from all over
the world. They include viral video stars, corporate CEOs, bestselling authors, thought
leaders, and many other inspiring personalities. The show brings a variety of topics
related to customer service and customer experience to provide the answers that
C-Suite listeners will want to know to take their success to the next level.
Jay Baer on Hugging Your Haters
Shep discusses embracing your customer complaints with Jay Baer, marketing consultant, social media guru, speaker and New York Times best-selling author. In Jay’s new book, “Hug Your Haters: How to Embrace Complaints and Keep Your Customers,” he shares why complaints are actually good for business. He explains his “hug your haters” concept and why you should respond to customers in every channel. So if you want to get an edge on the competition and turn your complainers into loyal advocates (raving fans), this episode on C-Suite Radio is for you!
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