But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
Jacqueline Jasionoswski, Improving Customer Experience
An interview specifically geared for the C-Suite with Jacqueline Jasionowski about improving customer experience at BMW, breaking the car-buying mold, and differentiating the brand.
BMW has a long record of success as “The Ultimate driving machine.” But even they recognize that we’re in a paradigm shift when just having a great product isn’t enough to stay on top. “…everybody sees that the customer experience landscape is the battleground for customer loyalty,” says Jacqueline Jasionowski. And she has played a huge role in helping BMW differentiate their brand by improving customer experience.
Whether you’re a high-end brand, a budget brand, or something in between… Improving customer experience on an ongoing basis is critical to anyone in the C-Suite for surviving this paradigm shift. Listen in to hear how BMW is rocking it and how you can apply that to your business!
Learn more about Adam and about CTS Service Solutions’ customer service consulting and training at Customers That Stick™.
Learn more about Jeannie and stay current on the latest customer experience trends and insights at 360Connext.
swipe to see more