But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
Ian Golding, Operationalizing Customer Experience
Ian Golding is a phenomenal customer experience professional with a unique perspective on how the C-Suite turns customer experience into more than just talk. While many leaders read, research, then preach customer experience principles at meetings, few know how to integrate all that wisdom into real processes. Ian knows exactly where they go wrong! But he’s also seen great transformations result from those truly operationalize customer experience. You can do it! Learn how C-Suite executives in your organization can embed customer-centric thinking into business processes, ultimately turning that enthusiasm into action that gets results.
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