Amazing Business Radio on the C-Suite Network features customer service expert
and New York Times bestselling author Shep Hyken, who interviews leading business
professionals and other customer experience professionals. Each guest shares insights
and tips on how to succeed and create amazing customer experiences.
The bright business minds featured on Amazing Business Radio come from all over
the world. They include viral video stars, corporate CEOs, bestselling authors, thought
leaders, and many other inspiring personalities. The show brings a variety of topics
related to customer service and customer experience to provide the answers that
C-Suite listeners will want to know to take their success to the next level.
and New York Times bestselling author Shep Hyken, who interviews leading business
professionals and other customer experience professionals. Each guest shares insights
and tips on how to succeed and create amazing customer experiences.
The bright business minds featured on Amazing Business Radio come from all over
the world. They include viral video stars, corporate CEOs, bestselling authors, thought
leaders, and many other inspiring personalities. The show brings a variety of topics
related to customer service and customer experience to provide the answers that
C-Suite listeners will want to know to take their success to the next level.
How to Say Yes…Almost Always Featuring Christine Trippi
Top Takeaways:
- The secret to getting your employees to love coming in to work is creating an environment where employees feel welcome, loved and empowered.
- One of the most important things you can do every day is huddle with your team. Meet together and talk about your culture and company values daily.
- The number one reason people leave their jobs is because they are not feeling recognized or valued by their boss or management.
- Keeping a healthy, productive company culture is all about making sure your employees feel valued, informed of their responsibilities, participate in ongoing training, and set goals to help them grow.
- The anxiety from having to confront customers on a hard “no” can cause employees to enter their fight or flight mode. Either way, the interaction becomes negative and causes the customer to become even more unhappy with the situation.
- Find ways to say yes to your customers, even if the answer is no.
- Christine Trippi’s four-step process on how to always say yes includes: 1) Make friends first. 2) Explain what you can do. 3) Offer options. 4) Be creative.
- Energy times execution equals your sweet results. After feeling inspired you may have a lot of energy to get started, but it’s the ideas and the execution of those ideas that will make sweet success.
Quote:
“Energy times execution equals sweet results. You can get excited about implementing new ideas, but you must execute those ideas to have success.”
About:
Christine Trippi is an award-winning hotelier who has been in a romance with hospitality for over 30 years, serving as manager at resorts, and full and select-service hotels. She is the founder of The Wise Pineapple and uses her experience and passion for helping leaders and organizations have Sweet Operations, Sweet Cultures, and Sweet Results.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
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