The HERO factor is that special core fundamental that stands some companies apart to achieve true greatness. Behind every great company is a great story, an idea that inspired. Products and services themselves don’t captivate or motivate people, it’s the purpose and meaning behind them that creates mass movements. Great companies don’t simply create products, they create meaning. Listen and receive a masterclass in business as we interview leaders who shine the light on key lessons learned on how to transform organizations and create winning cultures. There is no better time than now to discover your own HERO factor. Join host, Jeffrey Hayzlett, a business veteran and entrepreneur who has bought and sold over 200 businesses and ran one of the most globally iconic brands in history explore the most influential business lessons from around the world.
Your origin story begins now.
HF 002: How Do You Get Your Employees To Move Beyond No?
“We have a golden rule in our company that you’re not allowed to say no without permission. We just think ‘no’ is a lazy answer, and to be dynamic, truly dynamic, most people expect ‘no’ when they walk in the door, especially when it comes to customer service. I own some Verizon Wireless stores, and in that retail environment, ‘no’ is just something kids have come accustomed to saying to people and we had to change that.”- Rory Kelly (The HERO Factor, pg 86)
What does being truly dynamic mean? How do you get your employees to move beyond just saying no?
How can you help them be the best employee they can be? What do you need to do to get your team to provide the best customer service possible?
Rory Kelly believes there is no such thing as self-made.
15 years ago he started selling Verizon Wireless phones for a woman named Janet Eining.He quickly saw an opportunity for the business to grow – but the owner didn’t want the hassle. Rory was persistent, and she finally gave him the opportunity to be a small partner – and Rory was right – they grew.
With the help of his team, Rory Kelly has grown as large as 40 doors, he has owned restaurants, land, buildings, and other retail business all because of the opportunity he saw and teaching his team to move beyond ‘no.’
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