David Avrin is the author of three books including the acclaimed: It’s Not Who You Know, It’s Who Knows You, Visibility Marketing and his newest book: Why Customers Leave (and How to Win Them Back.
A former CEO group leader with Vistage International and marketing firm owner, David’s business and marketing insights have been featured on hundreds of broadcast media outlets and thousands of online and print publications around the world. Learn more and watch a preview at www.davidavrin.com.
Always in search of speaking opportunities nationally and globally.
Specialties: Keynote Speaking and Consulting on Customer Experience and Marketing
Food Delivery for Travelers!
One of the lasting impacts of covid has been the explosion of conveniences. After two decades of a steady reduction of services, conveniences and amenities, we are now seeing a shift from do-it-yourself to “done-for-you.” At the top of the list is the rapid delivery of both packages and food. So, where do opportunities still exist? The growth is likely to be away from the home and office.
In this week’s episode of The Customer Experience Advantage Podcast, I sit down with P.J. Mastracchio, one of the founders of At Your Gate airport food delivery. (Think of it as DoorDash at the airport.)
What’s fascinating about this conversation is the journey from concept to execution. A three year journey from the first idea to the first delivery. It is a masterclass on the brutal reality of bringing a new concept to market, the investment of time, money and sweat to prove a concept, the complexity of navigating regulations, logistics and the nuance of persuasion, and finally the stamina it takes to deal with rejection, pandemics and economics. Just wait till you hear about how the business has grown! A very interesting interview with a really great guy.
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