The Socially Supportive podcast airs Monday through Friday. In less than twenty minutes per day, you'll receive detailed, specific and actionable tactics and strategy you can deploy today to take your digital customer care program from good to fantastic in no time. You'll be the first to know about the latest developments. All of this delivered straight to your headphones via the Socially Supportive podcast, part of the C-Suite Radio Network.
Episode 20 – Social Care Stats and Trends by Provide Support
Listen to these recent statistics and trends that Provide Support included in their recent infographic. Use this information in your next business case or take them to your next meeting!
Browse Episodes
Episode 133 – Stats from Social Media Marketing World 2018
Tune in for the latest statistics on digital and...
Episode 132 – Top 5 Complaints About Customer Support Chat
Listen as we share 5 of the top complaints...
Episode 131 – Digital Customer Service for Millennials
Today’s episode discusses what millennials look for in customer...
Episode 130 – Why Chat Should be Part of your Digital Support Program
Hear why customer support chat should be integrated into...
Episode 129 – Avoid These 4 Mistakes with Proactive Chat
Make sure you are not making these 4 common...
Episode 115 – 5 Survey Questions to Ask with Sandi Stretch
Tune in as Sandi Stretch from QuestionPro shares 5...
Episode 128 – Measuring the Digital Customer Experience
Tune in to hear the latest thoughts on measuring...
Episode 126 – Skills for Digital Care Agents with Shane Ketterman
Listen as Rewire Digital’s CEO Shane Ketterman shares top...
Episode 125 – Don’t Apologize, Solve Problems
This episode dives deep into customer preference for problem...
Episode 124 – Agent Tech for Digital Customer Support
Hear the latest in technology available for digital customer...
Episode 123 – Agent Scorecard with Shane Ketterman
Hear thoughts on Agent Scorecards from Rewire Digital’s CEO...
Episode 122 – Top 10 Contact Center Goals for 2018
Hear what the top 10 overarching Contact Center Goals...
Episode 121 – Go Proactive with your Social Customer Care
Wondering what you can do to take your social...
Episode 120 – 6 Keys to Social Customer Care
Learn the 6 components critical to delivering exceptional social...
Episode 118 – 7 Metrics for Social Customer Engagement
These 7 key performance indicators help ensure you are...
Episode 116 – Friction Zero Service with Shane Ketterman
Hear from Rewire Digital’s CEO Shane Ketterman about his...
Episode 114 – 4 Steps to Begin Serving Customers on Instagram
Ready to start customer support on Instagram? Here are...
Episode 113 – Measuring CSAT Through Surveys with Sandi Stretch
Sandi Stretch of QuestionPro joins us to explain how...
Episode 112 – Delivering Digital Experience at Speed
Wondering how you can keep up with the ever-changing...
Episode 111 – Promoting Private Pathways
Learn how to encourage customers to use private messages...
Episode 110 – Gymshark’s Social Customer Care Story
Hear how Gymshark is using social media to deliver...
Episode 108 – 6 KPIs for Digital Experience Success
Measure the success of your digital customer experience using...
Episode 107 – Convenience is King of Customer Experience
Convenience is reigning supreme over millennial customer experience. Tune...
Episode 106 – Providing Consistent Support on Digital Channels
Tune in to hear how you can ensure the...
Episode 106 – Providing Consistent Support on Digital Channels
Research indicates customers want consistency across all interaction channels....
Episode 105 – 5 Marketing Trends Impacting Customer Support
This episode reports on the latest trends in marketing...
Episode 102 – The Secret To Providing the Best Digital Customer Support
Inside this episode: Secrets to providing the best customer...
Episode 101 – 5 Mistakes You’re Making in Digital Customer Care
Are you making these 5 mistakes? Data says you...
Episode 100 – Socially Supportive Hits 100 Episodes
100 Episodes! Find out here which ones to listen...
Episode 99 – CoBrowse with Median’s CEO Derek Homann
You know CoBrowse, the functionality used to see a...
Episode 97 – Building Agent Confidence
Agents who lack confidence can quickly erode your customer...
Episode 94 – Prioritizing Digital Care Volume
Are you taking advantage of technological ability to answer...
Episode 93 – Measuring Opportunities for Efficiency
Could your digital customer support operations be more efficient?...
Episode 91- Customer Experience Journey Refresh
Do you spend time and resources answering items that...
Episode 85 – 2018 Predictions for Digital Customer Care
Here what’s in store for digital customer care strategy...
Episode 87 – 2017 Socially Supportive Recap
Miss any episodes of the Socially Supportive podcast this...
Episode 86 – Strategy for Next Year in a Hurry
We’re taking the information from Episodes 83, 84 and...
Episode 82 – 3 Key Factors in Digital CX Design with Sarah Grace McCandless
Tune in now to hear Sarah Grace McCandless from...
Episode 80 – Agent Autonomy in Digital Customer Care
Hear all the benefits that come from giving agents...
Episode 79 – Private Groups Inside Telligent Community
Learn how you can create a VIP experience in...
Episode 78 – Measuring Customer Satisfaction on Social Channels
Today we’re talking about measuring customer satisfaction on social...
Episodes of This Show Episode 75 – The TSA Provides Social Customer Care with David Johnston
David Johnston from the TSA tells us how they...
Episode 76 – What Customers Want on Social Media
What exactly is it that customers are looking for...
Episode 74 – Use Automation to Reduce Handle Time
Are you getting the most out of your technology...
Episode 73 – 7 Holiday Gifts Under $30 for Your Social Customer Care Contacts
On a deadline and looking for a great gift...
Episode 71 – Separate Twitter Handles for Care?
Should you have a separate Twitter handle specifically designated...
Episode 70 – 3 Tips for Successful Social Customer Care
Listen as I share 3 tips on successful social...
Episode 68 – Calculating Holiday Season Staffing Needs
Have you considered all factors when calculating your holiday...
Episode 67 – Social Response Strategy for Small Teams
Want to know how to run effective social customer...
Episode 64 – Planning Tech for Millennials
Are you planning your technology strategy around the infusion...
Episode 63 – Measuring Deflection with Surveys
Are you measuring deflection? Listen now for a few...
Episode 61 – Socially Devoted Results 3Q17 by Socialbakers
Did your team make the top 10 Socially Devoted...
Episode 60 – Incite Group Customer Service Summit Post-Game
Hear a breakdown of the highlights from the Incite...
Episode 59 – Conversocial's Case Management for Social Media with Jason Valdina
Case management. Two simple words. But they mean you...
Episode 58 – Using Heat Maps for Social Customer Care
Wondering if you have the right number of people...
Episode 57 – 3 Ways to Fast Track Community Growth
Have a community forum? Want to fast track growth?...
Episode 56 – Choosing the Right Flexible Outsource Partner with Jerry Shaver
Need an outsource partner that will flex with your...
Episode 55 – Incite Group Customer Service Summit Pre-Game
Take a look at what the Incite Group’s Customer...
Episode 54 – Messenger Customer Chat Comes to Conversocial
Learn how Messenger Customer Chat can take your digital...
Episode 53 – Calculating Social Care ROI with Himadri Sarkar
Have you been struggling to calculate the true ROI...
Episode 52 – 5 Tips to Preserve High Performance in Agents
Hear 5 tips on how to keep your agents...
Episode 51 – Why Community Should be Part of Your Digital Strategy
Remember community forums? The ROI makes them an essential...
Episode 50 – Winning at Social Customer Care with Dan Gingiss
Hear author and thought leader Dan Gingiss share behind-the-scenes...
Episode 48 – Top KPIs for Measuring Community Forum Health
Hear the distinct Key Performance Indicators you should be...
![Episode 47 – The Rise of Social Customer Care by Websitebuilder [Infographic]](https://c-suitenetwork.com/radio/wp-content/uploads/sites/3/2017/11/Show-Thumbnail-Episode-047-258x115-TITLES-258x115.jpg)
Episode 47 – The Rise of Social Customer Care by Websitebuilder [Infographic]
Hear the audio highlights of Websitebuilder’s infographic on the...
Episode 46 – Top 3 Community Forum Best Practices with Sarah Grace McCandless
Hear industry expert Sarah Grace McCandless discuss her top...
Episode 45 – Message Me with Joshua March
Hear Joshua March, CEO of Conversocial, discuss his new...
Episode 43 – Initial Response Time is Critical in Social Customer Care
Are you measuring Initial Response Time for social customer...
Episode 42 – What to Include in Your Crisis Communications Plan
Crisis communications plans are critical to ensuring your team...
Episode 40 – Highlights from the 2017 Definitive Guide
Have you read Conversocial’s 2017 Definitive Guide? Check out...
Episode 38 – Measuring the Value of Social Customer Care with Erik Larson
Hear how Erik Larson from AT&T is measuring the...
Episode 34 – Facebook Messenger Configuration
Are your Facebook Messenger settings properly configured? Find out...
Episode 33 – Measuring Agent Performance
How do you measure agent performance for social customer...
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