Welcome to Change Your Mindset (formerly known as Improv Is No Joke) where it is all about believing that strong communication skills are the best way in delivering your technical accounting knowledge and growing your business. The way of building stronger communication skills is by embracing the principles of applied improvisation. Your host is Peter Margaritis, CPA a.k.a. The Accidental Accountant, will interview financial professionals and business leaders to find their secret in building stronger relationships with their clients, customers, associates, and peers, all the while, growing their businesses.
Ep 62 – Patrick Donadio: Communicating with IMPACT
Today our guest is Patrick Donadio, MBA, CSP, and MCC. For the past three decades, he has guided leaders and their organizations with powerful presentations and one-on-one business communications coaching.
In his desire to help leaders grow their people, Patrick has taken his decades of experience and crafted a results-based process for his new leader’s guide, Communicating with IMPACT, focused on improving communication, increasing profits, and boosting performance in less time.
Patrick’s process, The IMPACT Model, outlines The Six Keys to Communication. As you go through these six keys, think about which one is a weakness for you and try to pick up a couple of tips you can put in practice tomorrow.
The IMPACT Model
- I is the intention. What’s my intention for this conversation? What do I want the person(s) I’m communicating with to think, do, or feel after we’ve met?
- M is the message & the method. How do I craft a message that’s going to help me achieve the intention I have for this communication, and what method of communication will be most effective (verbal, nonverbal, or writing)? People respond differently to different forms of communication.
- P is the person. Who am I communicating with and how do I adjust my communication to that particular person?
- A is to activate. How do I activate this message to engage me and my receiver? A little rule of thumb: every three to five minutes you want to be engaging the receiver physically, mentally, or emotionally.
- C is clarify. How do you make sure that what we both said is being communicated correctly?
- T is transform. How do you transform this particular interaction into the result that you actually set for yourself?
The first half – IMP – is the planning phase. What’s my intention, what am I going to say to achieve the intention, and how am I going to adjust the message to make sure that it fits this person I’m communicating with? The second half – ACT – is the activate phase.
Put it all together, take about two minutes before you open your mouth, and you too can be communicating with impact.
You can order your copy of Communicating with IMPACT now, which also includes a “Communication Inventory” to rate your current communication skills!
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