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42 | The Intersection of Customer Experience and Customer Value with Ehow Chen
This week in the Accelerator: Everyone talks about Customer Experience but how do you find value in this generalized term? Where do Personas and Customer Journeys add value and what typical mistakes do organizations make? In this episode host Allison Hartsoe speaks with Ehow Chen from Ambition Data about these challenges and more. By connecting Customer Value to Customer Experience a beautiful, logical order of operations emerges which satisfies all. Stay tuned-in on C-Suite Network Radio.
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