Ep. 38 - Lisa Ryan: Founder and CEO of Grategy

Welcome to Change Your Mindset (formerly known as Improv Is No Joke) where it is all about believing that strong communication skills are the best way in delivering your technical accounting knowledge and growing your business. The way of building stronger communication skills is by embracing the principles of applied improvisation. Your host is Peter Margaritis, CPA a.k.a. The Accidental Accountant, will interview financial professionals and business leaders to find their secret in building stronger relationships with their clients, customers, associates, and peers, all the while, growing their businesses.

Ep. 38 – Lisa Ryan: Founder and CEO of Grategy

Did you know that…

when a customer stops doing business with a company, 68% of the time it’s because they feel ignored, underappreciated, or taken for granted?
when an employee quits, 67% of the time it’s because of their manager?
only 42% of employees say that they received any kind of recognition in the past year?

Those surprising statistics show why we need today’s guest, Lisa Ryan, and her business, Grategy, LLC.

Grategy is a portmanteau of gratitude and strategy. The company teaches other organizations how to keep their top talent engaged, enthusiastic, and committed to long-term employment by harnessing the power of appreciation in the workplace.

“You keep your employees AND your best clients from becoming someone else’s by the way you treat them.”

You might be saying, “Hey, why should I thank my employees for doing their job?” Well, if you want your employees to give you their blood, their sweat, and their tears, that’s what you do: you acknowledge them. As an added bonus, it costs nothing!

On top of all that, you’ll see tangible results in your team’s productivity, attitude, and overall profitability to the company if you take the time to look at your people as more than employee IDs.

Appreciated employees are more profitable in the short-term and retaining them will save you money in the the long-term. The process of hiring a new, minimum wage employee can cost anywhere from $2,000 to $16,000. That’s a big ROI for a change in attitude!

Another way to show appreciation is to invest in your employees, and to invest in all of them. Investing in everyone creates connections, conversations, and opportunities for people to learn and grow together. If you empower someone with an opportunity to grow, they just might surprise you.

Employers need to be sincere, be consistent, and can’t put a compliance factor around it.

Lisa is inspiring an incredibly necessary attitude change in business environments. As the Baby Boomers retire and a new generation fills in the workforce, you will want those employees to feel appreciated and respected – you want them to work for you.

Remember: show appreciation and gratitude to your talent so you can keep them on the payroll.

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