But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
When Customers Cross the Line
Adam shares some of the best ways the C-Suite and its employees can stand up for themselves when customers cross the line into unacceptable behavior.
The C-Suite needs happy employees who consistently deliver excellent customer service, and part of that is them knowing you have their backs when they’re in a difficult situation. Whether it’s a customer who is getting too friendly, grossly inappropriate, or downright abusive, Adam has some tips you can use today.
Don’t be caught off guard when customers cross the line into different kinds of harmful behavior. Listen in!
Learn more about Adam and about CTS Service Solutions’ customer service consulting and training at Customers That Stick™.
Learn more about Jeannie and stay current on the latest customer experience trends and insights at 360Connext.
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