Customer Service is Everything with Adam Toporek
Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations think differently about customer service.
-Where do difficult customers come from? What makes them difficult? (This would get into customer psychology and experience.)
– What do most organizations or people do wrong when working with difficult customers?
– What are some of the best methods for handling difficult customers. (FYI. I do a lot with customer psychology in this area, so these answers would not just be the same old tired advice.)
Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line.
At CTS Service Solutions, Adam puts his extensive knowledge into practice with customer experience consulting and customer service training that includes live workshops and virtual training.
As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. He has appeared in over 100 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adam lives in Orlando, FL with his wife Renee and his golden retriever Dalton.
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