But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
Chase Clemons, Basecamp’s Customer Service Ethic
If there’s one thing C-Suite leaders can always embrace, it’s better connecting with, understanding, and supporting their own customers! Chase Clemons understands the challenges faced by businesses of varied sizes, from the C-Suite to the solopreneur, and shares ideas that can help them better manage their customer service teams. As head of Basecamp’s customer service team, Chase has made it his mission to help his team help their own customers, and in this episode, he shares some of his best insights for leading a customer experience team.
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