But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
Arnie Malham, Innovating Culture
Without actively creating a culture that benefits everyone, what C-Suite executives thought was a solid culture often succumbs to the stresses of daily operation. Teams lose touch with the “why” and valuable relationships suffer for the sake of getting things done. Through painful trial and error, entrepreneur and culture expert Arnie Malham had discovered a highly innovative approach to creating and maintaining a healthy, more profitable culture. And the best part? With a supportive C-Suite, these strategies can be used in any industry.
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