But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
Alison Herzog, Dell Customer Experience
Alison Herzog heads global social business strategy at Dell. As part of her role, she recently led integration of all social business strategy and operations in the largest tech acquisition in history. Alison understands what the C-Suite needs when executing a social business at scale. Alison gives us great insight and real-life examples of how Dell balances technology, data, and real-life human interaction to bring listening to a higher level.
With more than 145,000 employees, Dell serves customers in a vast range of B2B and B2C products and services. But they’ve achieved a culture where deep and empathetic listening are not just practiced, but a part of the DNA from the C-Suite all the way down the line.
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