364: Culture Lessons From The Podcast – C-Suite Radio

364: Culture Lessons From The Podcast

Listen as Jeannie shares some highlights from business owners who are really striving for the next level in leading customer culture. Do you really understand the experience you’re trying to deliver and are you building the right culture for that?

Browse Episodes

460: Alison Lichtenstein, Who Is the Media’s Customer? CX at Dow Jones

459: Season Intro

458: Bourbon Summit, Season Finale

457: Tom Karinshak, Navigating Change at Comcast

456: Ovetta Sampson, Empowerment Through Design

455: Riaz Raihan, Improving CX with AI

454: The War Between Efficiency and Experience

453: Chip Bell, Your Customer’s Imagination

452: The Customer Experience Goalposts Keep Moving

451: Ramon Ray, Small Business Experience

450: Gain Insights Through Community

449: Ross Wainwright, Alida: Truth in Action

448: How Will Consumer Sentiment Affect CX in 2021?

447: Steven Van Belleghem, The Offer You Can’t Refuse

446: Digital Customer Behavior

445: Christine Rimer, Learning from the Data

444: Season Intro

443: Bourbon Summit

442: Terrible Customer Communication

441: James Dodkins, Rockstar CX

440: When Employees Want to Keep Working at Home

439: Clare Muscutt, Empowering Women in CX

438: Stay Focused

437: John Garrett, What’s Your And?

436: Supporting Your Retail Employees in an Angry World

435: Eric Prugh, Self Service Customer Experience

434: CX in Stay-At-Home Scenarios (AR/AI)

433: Neal Schaffer, The Age of Influence

432: Cross-functional Leadership for CX Success

431: Alain Hunkins, Cracking the Leadership Code

430: Are Consumer Behavior Patterns Permanently Changed Because of COVID?

429: Stephanie Thum, Inclusive CX

428: Are COVID Surcharges Good or Bad CX?

427: Michel Falcon, Post-Pandemic Restaurant Experience

426: The New Normal for B2B

425: Donna Cutting, Rolling Out the Red Carpet for Customers

424: 5 New Considerations for the Remote Work Era

423: David Priemer, The Sales Experience

422: Lessons from a Joint Virtual Keynote

421: Michel Feaster, Journey-Centered Experiences

420: Focus on Fundamentals

419: Dan Reese, Community and CX

418: Do We All Need New Journey Maps?

417: Bernadette Smith, Inclusive CX

416: Measure For Insights, Not Just Metrics

Bonus Episode: Ryan Lester, Digital Transformation for Today

415: Stephen Shapiro, Invisible Solutions

414: Be Your Customer’s Hero

413: Shep Hyken, The Cult of the Customer Revisited

412: Short Term Urgency with Long-Term Goals

411: Stacy Sherman, Being Customer Centric

410: Is Technology Forcing Customer Service Teams to Do Sales?

409: Micah Solomon, Customer-First Approach

408: What Support Channels Customers REALLY Want

407: Joe Pine, The Experience Economy Revisited

406: Delta Airlines and the Stakeholder Debate

405: Jeanne Bliss: How Will You Be Remembered?

404: Do Leaders Lie About the Importance of CX?

403: Blake Morgan, The Customer of the Future

402: Focusing Your CX Team in 2020

401: Annette Franz, Customer Understanding

400 Episodes (and we’re still talking to each other)

398: Will CX Become Winner Takes All?

397: Steve Farber, Love is Good Business!

396: Kill The Siloes!

395: Guy Marion, Subscription Economy Retention

394: Do You Need A CX Think Week?

393: Antony Brydon, AI Customer Service

392: Don’t Let Contractors Ruin Your Customer Experience

391: Max Israel, Art + Science of CX

390: 3 Ways to Be More Customer Centric

389: Tiffani Bova, Growth IQ

388: The Tech Leader’s Role in CX

387: Stan Phelps Talks Pink Goldfish

386: Is the Customer Journey Dead?

385: Bill Guertin, The Fan Experience

384: Your Customer’s Ecosystem

383: Engaging Your Superfans

382: When Acronyms Escape

381: Julie Ann Sullivan: Catalysts of Culture

380: Bourbon Summit #3

379: Allen Adamson, Shift Ahead

378: The Phrase that Kills CX

377: Karen Jaw-Madson, Design of Work Experience

376: 5 Steps To Close The Loop With Customers

375: Leena Rinne, A Fellow Code Cracker

374: What’s More Personal: Twitter or a Phone Call?

373: Barry Kirk, A Framework for Customer Loyalty

372: Are Experience Rewards the New Loyalty Programs?

371: Louis Carter, Emotional Connectedness

370: How Delta Airlines Encourages Direct Employee Appreciation

369: Jeff Gothelf, Thinking About Design

369: Jeff Gothelf, Thinking About Design

368: When Customer Service Is a Scam

368: When Customer Service Is a Scam

367: Lee Smith, Putting Fuel Behind Your Sales

367: Lee Smith, Putting Fuel Behind Your Sales

366: Can People Connect to Avatars?

366: Can People Connect to Avatars?

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