But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
302: Tom Karinshak, Comcast Customer Service
With an enlightened C-Suite ready to face the hard truths head-on, Comcast continues to smash the mold for cable customer experiences, and they’ve already made amazing improvements nobody expected. We’re lucky to have Executive Vice President of Customer Service Tom Karnishak join us to discuss how Comcast drastically transformed their experience. But it’s not just about cable! In this episode, we uncover many ways any company can get started creating a competitive customer experience, as long as C-Suite leaders are willing to push the limits of industry standards and create experiences that really stand out.
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