But Crack the Customer Code is not just about Adam and Jeannie’s insights; it’s also about learning from business leaders across the spectrum who are creating best-in-class customer experience organizations. Join us as we hear from the Fortune 500 executives, C-Suite leaders, top-shelf experts and innovative entrepreneurs who are changing the face of customer experience today!
298: Michel Falcon, Incredible Experience Tips
If you want to deliver outstanding experiences, then your C-Suite needs to get on board with creating an amazing culture to match. Entrepreneur, advisor and international keynote speaker Michel Falcon is an expert at creating employee engagement strategies that lead to better overall culture and lower employee turnover. And better yet, amazing customer experiences that scale. Packed with scalable tips for hiring, training, designing experiences, and keeping engagement high on all fronts, this is a must-listen episode for C-Suite leaders in any industry. You won’t believe some of Michel’s unconventional strategies actually work, but the results have been amazing!
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