11:10: Technology Panel – Panel discussion with – Michael Bekiarian – CEO of Mainz
Michael is the CEO of Mainz, a Magna Management company based in New York City. At Mainz, Michael leads a team of CX industry professionals passionate about building the authentic customer experience for its clients and their customers. Mainz works with companies to transform their employee and customer experiences through its Talent Acquisition Group, their Measurement and Technology offerings a Training Institute and a comprehensive Reward and Recognition program. Combined the services and technology create loyal customers and collectively grow the brand. Previously he served as the CEO of Sapien, LLC, an international HR software company serving clients such as MetLife, Mead Johnson Nutrition, Skype, National Starch, Constellation Energy and more. Michael has also served as the Director of Operations for Gateway Group One where he transformed the customer interaction at major metropolitan airports. For 15 years he was considered the founder of the Port Authority of NY & NJ Red Coat Customer Service program, a program that has been replicated nationally by airport organizations looking to thrill their customers. At its peak the Red Coat team conducted more than 150,000 personalized customer contacts per day and served more than 100 Million passengers annually.
Michael has a Bachelors Degree in Business Administration from Centenary College and a Masters Degree in Management, Organizational Change from the College of St. Elizabeth. He is also a NJ Superior Court Qualified Civil Mediator.